Account, Payment, & Plan

I want to purchase the Adobe Firefly Standard and Adobe Creative Cloud Student plan. After entering my card details in the payment section, I click on the "Accept" button, but the payment is not processed. It shows a warning that the payment has not been completed and asks me to contact my bank or try another card. I’ve tried three different cards, but none of them are working. The website address starts with https://commerce.adobe.com/store/payment. Can you help me?  Note: My cards are enabled for international online shopping,no restrictions, and they have sufficient funds available.The actions I took: I corrected the billing address, I tried different credit cards and bank cards, I tried with different accounts, I tried with different browsers and devices, I tried by resetting my browser data, I contacted Adobe support, I contacted the customer representatives of the banks many times.Error:The transaction may fail for a variety of reasons. Double-check your payment informa

Descargue la aplicación para descargar un documento. Por error olvidé cancelar la suscripción y me cobraron la de un año,  no necesito mi reembolso ni siquiera voy a usarlo 

I purchased a membership on my personal Adobe profile, but when I try to download apps, it switches to my public profile with the same email and says that I haven't purchased a membership, even though I have a payment receipt.  

2월 26일 자동 출금 되어 구독 취속 했는데 다음날 26일 또 다시 결제? 이중 요금 부과? 이제 사용 안한다고요 제 돈 돌려줘요! 결제 시스템만 좋은 프로그램?

I recently got a new laptop and tried to subscribe to the Lightroom 1 TB plan, all credentials were correct, yet it didn't register as such (it was invalid). Checked the bank and they said nothing was wrong from their and my card's end. I'd like to receive assistance please.    Thank you   [moved from bugs to discussions according to the community rules - Mod.]

My acco

Hola comunidad!Espero me puedan apoyar.Actualmente mi suscripción anual terminó, de hecho la tarjeta que está dada de alta no tiene dinero.He intentado hacer la cancelación del plan anual y no me permite. Solo me da la opción de actualizar el método de pago. Ya me llegó un mail indicando que mi plan ha sido suspendido, pero también llego un mail con una factura. Yo ya no renovaré mi plan debido a que la empresa para la que trabajo me lo otorgará, ¿que puedo hacer? ¿Podrían guiarme?El asistente virtual me da un enlace que jamás carga la información del plan.  

This has been my pain for years. The joke part is that even Adobe share a post saying that invoice is not the same as receipt!! They are a design/tech company but, decided to not let us print receipt easy. Someething is wrong here.See the post: https://www.adobe.com/acrobat/business/hub/invoice-vs-receipt.html#:~:text=Invoices%20precede%20payment%2C%20serving%20as,serve%20as%20proof%20of%20completion.And we are in 2025, ... still no receipt...

Hello Adobe Team,I keep seeing the message "Payment Error" in my account. However, when I check the payment details in my Adobe account, everything is correctly entered and saved. Moreover, the invoices are being deducted from my account every month without any issues, just like before.So why am I receiving this notification that something is wrong with my payment?I would appreciate a prompt response.Thank you,UWE

Hi everyone,I've searched through previous discussions to see if anyone has resolved this issue, but I couldn't find a solution, so I'm asking again. When I open Substance Painter (with a fresh student license I just received), I get the following error message: You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server. I've already tried the following:Disabling VPN/ProxyUpdating Adobe Substance softwareLogging out and back into my Adobe accountClearing browser cache and cookiesAny help would be greatly appreciated! 

我沒有再使用，要取消訂單及月繳。   Title edited by Mod

Hi,I've cancelled my CC membership. After trying some other programs i regret my cancellation.Please can someone tell me how te reactivate my membership for CC lightroom.Actually how can I Undo my cancellation

Hello I have just subscribed for Adobe premium, paid for it but nothing happened,  it's showing that i have to subscribe, but i have just done it! What is hoing on?

I PAYED 238,68 TO ADOBE SYSTEMS SOFTWARE IRELAND LTD ON 7/9/24 BUT ON MY ADOBE ACCOUNT STILL I DONT HAVE ANY PLAN INCLUDED

Hi! I've been paying Adobe subscription for over 9 years and I just seem to missed last payment for some reaseon and I didn't get any email or debit failed in my card statement so I didn't realize until I tried to use an app and tried to get me to pay again. Is there anyway I can fix this? I updated the payment method but the amount due hasn't been debited from my card yet... And I really don't want to miss the offer I've been paying for years since this would mean I'd have to pay almost x20 the amount I was paying all these years.

My subscription renewed and I canceled before 14 days, will I get a refund?

Hello, I got sign in pop-up and asked me to subscribe to a plan but I already signed in and have full plan/all apps for Adobe creative clouds.  It happens everytime I opened the Adobe Illustrator and Photoshop. I assumed it happens with all Adobe products since I saw a community post about the same issue in Adobe Acrobat section as well. I wanted to write it here too because I want it fix and I want to raise the issue further.  Thank you.

HelloMy employer already has a corporate subscription to Adobe.However I have just realised that back in August I accidentally clicked on a paid link & have been paying £4.99 every month ever since.Please note I have never opened or used this paid service.I have now just realised & cancelled.I have tried to contact Adobe but only get the virtual chat assistant. This then leads me to a paid link - £1 + £24.00 ....ie having to pay to refund my original payments !!!!!!!Please can anyone help me with next steps to obtain a refund ?Any help greatly appreciated

hola buenas, tengo un problema ya pague el adobe substance 3d y su paquete y ya tengo el cargo, pero no cuando ingreso a las aplicaciones me carga que tengo un el adeuda y ya tengo el pago de confirmacion pero no se porque

I tried to cancel my plan, but it was not successful, so a new payment was made. I would like to request payment cancellation.

Dear sir"Unable to load data" is showing this problem in my account, how can I know what is the problem in my account?

  O aplicativo e otimo. Mas tenho reclamacoes quanto a forma do pagamento premium visto que fui induzida a pagar o valor anual achando que seria realizado o pagamento parcelado do valor do contrario eles fizeram a cobraram do valor cheio. E agora nao estornam apesar de eu tentat cancelar. Quero que parcelem esse valor ou estornem o que eu paguei pq fui induzida ao erro e so percebi quando fechei a conta   [moved from bugs to discussions according to the community rules - Mod.]

Compre creative cloud para estudiantes, y un par de horas despues cancele la compra, se supone que debo de tener un reembolso, pero pasaron 4 dias y no recibi ninguna noticia

I signed up for a free subscription and 14 days have passed and I can't cancel it says update payment details tell me how to cancel the subscription I've tried everything   [Mod: Moved to the Account, Pament & Plan forum]  

Ich möchte gerne  von Foto Abo auf Jahres-Abo, Prepaid umstellen, finde aber nicht das dazu passende Abo.