Account, Payment, & Plan

Eu subscrevi a um plano que se chama “ editor de fotos IA” por 7,99€ mensal. Queria ter subscrito ao plano “Photo editor” que são 12,99€ por mês. Gostava de receber o reembolso dos 7,99€ que subscrevi por engano. Mantendo na mesma o plano “Photo editor”. 

ya pague la suscripciónpero no me deja usarlo

Hi, So my case is - I used my card for me ex’s account (we were together back then). We broke up and my account was still charged for her plan. I reached out to Adobe as she was away and unreachable at that time but they said they can;t do anything about it - strange… But ok - I accept - my mistake - should not have used my card for somoene elses account. But to be unable to delete it from there even though I am clearly an owner of the card? Anyway…Fast forward around 3 months → my ex removed my card from her account and added hers. 3 days ago I was charged for her billing once again EVEN THOUGH my card is no longer attached to that account. The support chat confirmed that the billing came from that account. My ex sent me screenshots confirming that my card is no longer conncted to her account. I feel like this is deeply illegal… Could someone please assist me as to what I can do about it? Adobe support chat means being redirected to next and next specialist until it takes so long that

I retired from a company that no longer exists. They were going under fast. I signed up using my google email, but somehow, I was automatically switched to my companies email as a sign-up method. Now, I cannot verify. Emails for verification continue to go to an account that has been discontinued. My phone numbers linked to the company's email is also outdated. I cannot verify, so I called the company. They told me to log into my company email, but I don’t have one anymore. My 7-day trial ends today in about 7 hours. I have been trying to cancel since 6:00 pm and it is now 2:42 am the next day. This is CRAZY. No one can assist me and they will charge me $29.99. I will not pay and dispute the charges. This is a waste of everyones time. They should have a failure system in place. 

Previous employee no longer works with us, plan is current and active. All information has been switched to my information, however I cannot change the primary email address to my email address as it states unknown error occured. I don’t have an account with my work email. Reached out to tech to see if they were an adobe administrator who could modify for me, but no avail. We need to close the email for our former employer so I can utilize the program with my email. Also, the account is listed as a personal account and not work/school function which I need to switch from person to work/school.Any assistance and suggestions will be greatly appreciated.

I have tried multiple times to navigate membership to cancel my plan. I was not able. I asked my bank to cancel payment but Adobe continues to steal my money. I have not been using the programs for sometime and would like to be refunded as the process is deliberately difficult and a hefty cancellation fee is absolute robbery.

Fiz assinatura sem querer , achando que seria um teste , quero o cancelamento e o estorno por favor , no chat tento o contato e fica dando erro 

Any idea what do i have to do with this?

I've been a subscriber since 2021. Suddenly this past August, Adobe started charging me sales tax for KENNEWICK WA. I noticed this in December. I live in OREGON, and my billing info has always been OREGON. A state where there is no sales tax. In Nov I asked it to be refunded and asked why my address was set to Kennewick WA(no ansswer). Saw a bill come through today, which again, shows 8.8% sales tax. I've spent hours with adobe CS and they keep asking me to submit an exemption certificate. And also are telling me that perhaps the SAAS laws changed in OR(they haven't).  I've spent hours dealing with this issue and adobe is trying to tell me that all oregon residents deal with this? I don't think so. They made me fill out an exemption certificate and also asked me to email my ID. Not even a secure link. WHY?!?!?!? This is shady AF

Hi. I had the student adobe creative cloud subscription, prepaid annually. I meant to cancel my subscription before it charged me for this year, but I didn’t get to it in time and I got charged. I cancelled it 6 days after the fact, and according to the refund eligibility page on your website, I should be getting a full refund. However, in the email you sent me confirming my cancellation, it claims that I will still have full access to Creative Cloud until next year. I’m not getting my refund, and I want to know why / how I can fix it so I can get the refund I should be getting. Thank you.

I started my subscription in July and was billed 1 charge on my credit card.  In August and again in September I was billed twice 1 day apart.  I need this fixed!

I am experiencing a very similar issue and would like to know whether anyone has been able to resolve it successfully.I subscribed to Creative Cloud Pro on August 19, and on August 22 I received an email from Adobe stating:“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.”I have contacted Adobe Customer Support four times about this issue. Each time, I was told that because my account had been flagged for fraud, the subscription could not be reactivated and no changes could be made to the account.What is especially frustrating is that I paid the full subscription fee for an entire year, but I am unable to access the services I already paid for.I have not been given any clear explanation of what specific activity was considered fraudulent. I have also not been

MyCreative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.

I would like to cancel my subscription by cancel my plan before payment due date, but no response and page is freezing

MyCreative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.  my email.. <email removed by mod>

My account has been disabled and I don't have access to it; please help me delete my account email

Hi Adobe Community & Moderators,I am reaching out here in absolute frustration as a last resort, hoping a moderator or community manager can escalate this case. My Adobe account has been falsely flagged and blocked for "fraud," despite being a legitimate paying customer.Here is what happened: The Billing: On September 2, 2026, I was billed normally for my monthly Premiere Pro subscription (€15.99, Invoice No: IEE2026016419410). The Sudden Ban: Shortly after this successful payment, I received an automated email from noreply@adobe.com stating that "fraudulent behavior" was detected on my Premiere plan and that my subscription had been cancelled and blocked. The Costly Support Loop: I tried resolving this through support. First, I got no proper help. Then, I had to make an expensive international phone call from the Netherlands to the US, which cost me €60 in phone bills. The agent promised to call me back on Monday, but completely ghosted me. Conflicting Chat Support: Today, I

hallo, ich habe Adobe Schriftlich vor meheren Monaten gekündigt und es werden dennoch ABbuchungen vorgenommen. Was soll das?ich werde das Sepa-Lastschriftmandat blockieren, falls noch einmal unter der KundennummerM-100001144-BL3059453632-S nohcmals etwas abgebucht wird. 

Buenos dias.Tengo una subcripcion a Lightroom ques gestiono desde Microsoft por un impiorte de 9,99 € esta subcrpcion por diversos motivos en el mes de agosto no pague a tiempo pero en dias mas tarde solucione el pago.Desde el soporte tecnico de Microsoft me dicen que la subcrpcion esta activa, pero no lo aparece activa en Adobe, en Adobe me dice que tengo una cuenta gratuita. Mi cuenta de microsoft es de Outlook y la cuenta de adobe es de GMAIL Haste ese impago yo accedia Lightroom desde la cuenta de GMAIL, he comprobado si la cuenta de OUTLOOK esta dada de alta en ADOBE y no esta. Ademas la cuenta que tengo ahora con ustedes es de 5GB que es la gratuita y yo tengo ocupuados alrededor de 52 GB por tanto es la que utilizado hasta el mes de agosto. Me sgustaria que me ayudaran para ver como puedo recuperar mi cuenta de subcripcion a Lightroom ¿pueden ustedes ayudarme o indicarme que puedo hacer? Mcuhas graciasSaludos 

cancele la suscripcion y me siguen cobrando 

I pay twice a month for Adobe Lightroom.I just paid the bill for this product on September 4th, but the billing notification still appeared on my account, so I updated the payment again on September 10th.IrwanBilling History, September 4thBilling History, September 10th 

想要購買 Adob​​e Firefly 積分但沒辦法進入付款頁面一旦點擊購買方案就會跳出錯誤通知 

I am using the Firefly model and have purchased a subscription. The credits will reset on 9/22; however, I was using the app earlier, I believe around 9/4 or so, and it said the credits would reset in less than an hour, but they never did.

My latest subscription payment should have covered me until 16-SEP-2026, but I've been locked out of the apps and I'm being asked to "Buy now" or “Start free trial”. My account should still be active - why can’t I use it?

I downloaded the 14 day “free trial" (hilarious title by the way, good joke adobe) only to cancel it before I was supposed to actually start getting charged. I realized I didn’t actually need it. Sue me for trying to save money. Apparently they did not actually cancel my account and were secretly charging me over $100/month. Again, I tried to cancel it, thought I had. Just got another charge the other day. At this point I’m absolutely horrified at this business model and scared for the people who work there. I did a big, huge thorough search going through every inch of this “account” I still have for some reason. Yet again, they told me I could leave, but this time there is an almost $600 cancellation fee. Why? What am I costing you? You’re clearly doing great scamming other elementary school teachers who don’t have money during the summer break. But I, owe you?On top of it all, I tried calling their support line to try and make sure it was actually cancelled. The voice recording gives