Account, Payment, & Plan

Dear Adobe Customer Support,I hope this email finds you well.I am writing regarding an automatic annual subscription charge that was recently billed to my GCASH account for my Adobe Acrobat Pro annual subscription.Regretfully, I would like to inform you that I only wanted to try the app and its full benefits for a month and assess whether i will wish to continue my subscription. I may have overlooked the automatic subscription setting and did not intend to apply the 1 year subscription as shown in the current billing period.In this regard, I respectfully request the cancellation of my 1 year subscription, change it to the 1 month subscription and would also like to request consideration for a refund of the recent charge made to my GCASH account (see attached). Please let me know if any additional information is needed from my end, aside from my account details, registered email address or transaction reference number, to facilitate the review of my request.Email: ******GCASH Account: *

I've payed for a year and just now noticed I never had a chance to cancel.  The monthly fee was raised and now I currently can't afford it.  Please cancel my subscription without the several hundred dollars in cancellation fees please.

I subscribed to the trial of Adobe Acrobat pro DC and at the end of the trial period I wasn't satisfied with the service I got, and as such I wasn't interested in having a long term subscription, how can I get my card details removed from adobe and stop prompting the card for payment?

Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé 

Hi! I urgently need help with a subscription/billing issue.I hope someone can solve this issue. My Adobe Acrobat Pro subscription was due for payment on August 30, 2026. The payment initially failed because my online payment account did not have sufficient funds.Adobe later charged my linkeda account ₱2,115.68, and this amount was successfully deducted. This exactly matches the August 31 invoice in my Adobe Billing History.However, my Adobe account is STILL showing “Billing issue,” and my subscription is not showing properly as active/paid.I am very concerned because the money has already been taken from my account, but Adobe is still showing an unresolved billing issue.I did not intend to continue the subscription, so I want to cancel the subscription,Can someone please urgently confirm:Has my ₱2,115.68 payment actually been received and applied to my Adobe account? Why is my subscription still showing “Billing issue” despite the successful payment? Can the subscription be cancelled i

Hi Adobe Support, I urgently need help with my Adobe Acrobat Pro subscription and billing.I originally signed up for the 7-day free trial of Acrobat Pro for a small project. I only used it for approximately 2 hours and never intended to continue with a paid subscription. Unfortunately, I forgot to cancel the trial before it ended.My payment was initially unsuccessful on August 30 because there were insufficient funds in my linked GCash account. Adobe later retried the payment.Today, September 5, 2026, Adobe successfully charged my online payment account ₱2,115.68.I have now received an official Adobe Receipt confirming:Invoice date: August 31, 2026 Paid: September 5, 2026 at 7:06 AM GMT+8 Payment method: GCash Total: ₱2,115.68 Order number: AD04970900292CPHHowever, my Adobe account is STILL showing “Billing issue.”This is concerning because I have already been charged and Adobe has issued a receipt confirming that the payment was received, yet my account still does not appear to reflec

Hello,I’d like to request a subscription refund, since I was certain I cancelled my subscription withing the trial period, yet I was charged today (Billing ID B-4P6382349F8898044).Can you please reufnd the payment as I wont be using the services?Thank you.

Contrate el plan en agosto y no tarde mas que dos dias en cancelar y me llegaron correos de cancelación y después tengo el cobro del mes de septiembre cuando ya habia cancelado. Que nefasto

Subject: Request to link mobile number to account for active subscriptionDear Support Team,I have purchased a subscription using my mobile number, but I am unable to activate or use it on this app. The app currently only allows logging in or applying subscriptions via Email ID, and there is no option to link or use a mobile number.Could you please help me link my mobile number to this account or migrate my active subscription so that I can access the benefits?Thank youAadesh Meena PRIVATE INFORMATION REMOVED FROM PUBLIC FORUM

I have the acrobat app on my pc and when I started the 7 day free trial, i wasnt signed in. But i did fill in all my banking detail an such. And after I realized my mistake, i signed in and did the whole 7 day free trial sign up again. But I got an email for the second one. No im worried that the first attempt is active but isnt showing. Is that a possibility? 

Dear Adobe Support,I am submitting a formal complaint regarding charges and a subscription on my Adobe account that I did not authorize.I initially cancelled my Adobe subscription, and on 20 September I was charged €24.59. I then checked my account and discovered that another plan had been activated for an entire year. I did not sign up for this plan, I did not activate it, and I did not authorize it.I was then informed that approximately €90 would be charged for this annual subscription. I do not understand why this subscription exists or why I am being charged for a service that I never requested.I have now deleted my Adobe account. I am formally disputing this charge and requesting a full investigation.Please explain:when and how this additional annual subscription was activated, what authorization you have for this subscription, why I am being charged approximately €90, and why this charge was associated with my account without my consent.I do not authorize the €90 payment and I re

Dear sir,My card debit without my knowledge can you please cancel my subscription and refund my money on same card.Regards Haseeb 0522366550

I have canceled my subscription to adobe today september 19, 2026, but I still have not received a refund to my account. Please tell me how many days it will take for the refund to arrive in my Dana account.

Me suscribí a la.prueba gratis por 7 días de adobe acrobat. Pero después me di cuenta que automáticamente me cobraron 30 dólares por 1 año..cancelé rápidamente la suscripción, pero igual me cobraron...como puedo solicitar la devolución de mi dinero. 

Hi Community,I signed up with an account last year while studying and the account login email was the school email account which has since been locked and cancelled once I finished my studies. Now when I try and login with that email address it is automatically switching to my personal email account but does not show the ongoing Adobe Acrobat Pro subscription that I am continuing to be charged for. Essentially I cannot login to the account that has a paid plan attached to it and cannot transfer that plan to my personal account login to be able to use it. 

Help please 

after i click manage plan and cancel free trial, the loading screen doesnt end. what i mean by that is that the roating circle in the middle goes on forever without ant progress. How can i cancel my plan if it doesnt let me progress any further 

以前問い合わせをしたらお得なプランを個別に提案されました。今も可能ですか？

Recently my student plan expired. I was charged $75. I then went through the process of re-upping my student account. Today, however, I noticed the price hadn't gone back to what it was before. What can I do, or who can I contact to fix this?

Hello,I am trying to subscribe to Adobe Creative Cloud using my Citymax card (issued by City Bank, Bangladesh), but the payment keeps getting declined at checkout.I have already verified the following: International transactions and recurring auto-debit payments are fully active on my card. The card successfully pays for other global recurring services like Claude Pro and Gemini with no issues. The billing address matches my card profile exactly. It seems like Adobe's payment gateway is auto-declining the zero-dollar authorization handshake or flagging the network routing before it reaches my bank.Could a community manager or support representative please look into this, clear any temporary payment profile flags on my account, or advise on how to bypass this regional gateway issue?Thank you!

I unfortunately can’t reach anyone for billing over the phone as it just automatically says “we are trying to connect you with a customer service representative” and then goes “okay bye” and hangs up? I would like a refund for an adobe subscription I canceled as soon as it was charged as I thought I had already canceled the free trial.

First i open the app premium cost: 140 try. After signing in price changes to:450 try. I add the screenshots. What's the solution 

Tilaus nro. AE06587900634CUS Phoshop Elements ja Premiere näkyy luottokorttini varausveloituksena kahteen kertaan? Kuitenkin tilasin vain kerran? Tiluas tehty 18.09.2026 Adobeb verkkosivulta oman tilin kautta. Toinen veloitus pitää perua. Kiitos.

iT IS IMPOSSIBLE TO CANCEL THE ACCOUNT. THEY ARE SHORT ON STAFF, PUT YOU ON HOLD, AND DON'T RESPOND. ADOBE IS QUICK TO TAKE YOUR CREDIT CARD INFORMATION, BUT MAKE IT IMPOSSIBLE TO CANCEL. THIS IS A FRAUDULENT SCAM!!!!!!!!!