Account, Payment, & Plan

Alguno mas está con problemas para pagar la suscripción?? La tarjeta de crédito está ok, probé con otras también y en todos los casos informa un error con los datos del pago. Hace años estoy pagando con esa tarjeta (que sigue vigente y activa). 

All I want is a full refund on a subscription that I did not want and you guys still proceeded to make the transaction. Can the adobe team just take a look at my account, cancel the subscription that I’m not even using and refund me my money? Please, that’s all I ask.Please contact me directly. 

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

i have purchased the plan but no invoice and no credits i can see

I started my free trial for pro plus plan. I’m having troubles when I try to generate AI videos, I can only use Firefly. The other engines like Kling, Veo etc. are not working.

ingrese a una suscripción gratuita pero no me convencido así que lo cambie por otro plan y al no usarlo mucho lo cancele dentro de los 17 días para que hubiera una devolución. Recibí el correo de que me había dado de baja pero ahora me están cobrando 

Creative Cloud Pro Subscription Cancelled Due to “Fraudulent Activity”Hi Adobe Community,I need help regarding my Creative Cloud Pro subscription.I purchased/renewed my Creative Cloud Pro subscription on 14 August 2026 and paid ₹398.99 via UPI. My Adobe invoice shows that the service period is 14 August 2026 to 13 September 2026.However, on 26 August 2026, I received an email from Adobe stating that my subscription was cancelled because Adobe’s fraud-prevention system detected “fraudulent behavior.”I did not request this cancellation, and the payment was legitimately made through my UPI account. My Adobe account now shows “You have no plans.”I would like Adobe to please review my account and clarify: Why was my legitimate subscription flagged as fraudulent? Can my Creative Cloud Pro subscription be restored for the remaining paid period? If it cannot be restored, will I receive a refund for the unused period? I have the original Adobe invoice and UPI payment proof and can provide t

I would like to cancel and it is not easy to do. No disclosure or transparency about this. I am very upset, and disappointed.  

I need to actually speak with someone.  It is hard for me to explain in writing what my issue is. How can I contact customer service and reach a real person? Thanks.

At 9:54 AM on August 1, 2025, while I was asleep, my salary was deposited, and by 10:16 AM, the Adobe subscription fee was automatically charged. I did not intend to continue using the service after the trial period. When I attempted to cancel and request a refund, I received a warning stating that I would need to pay an early termination fee. I kindly request assistance in canceling my subscription and receiving a refund for this charge.  

I never wanted to pay for the the annuel subcrition, and it pass into my account the same and when i try to cancel and have my money back the want to charge me 100+.. i try like 4 time to cancel it before.. and i did not find any way to contact Adobe for this.😡

help I redeemed a code in this email, the code serves for 3 months but it shows me there’s no plan active in my account whatsoever (it’s only been 1 month of usage, I have the email that says it expires in october)I already checked if it was in this account, yes it was. I hadn’t gotten any troubles until now idk what to do :(

Subject: Requesting Paid Cancellation Receipt / FTC Settlement Credits"Hello, I am reaching out regarding a subscription I cancelled in Jan 2024.  I paid an early termination fee (ETF) during that month, which I can see documented directly on my bank statement. However, I am unable to locate the specific line item or receipt for this fee within my account's online billing history.Could you please pull up my archived account records and provide me with a downloadable copy of the 'Paid Cancellation Receipt' for my records?Additionally, under the terms of the March 2026 DOJ/FTC settlement regarding Adobe's early termination fees, I meet the eligibility criteria for the automatic service credits. I would like to verify if my account has already been flagged by your system to receive the link for the two free months of service." Debitorder numberOrder number: AB03283706931CUSplansAdobe Acrobat ProamountUS$96.48 please replysherry shapiro 

I have been getting billed $5.30 a month for the last 2 months and I thought I had canceled my adobe plan why are they still billing me?

I want to cancel my subscription I was trying trial version but you debited money from my credit account which was 3.99$ I want to cancel it and get my money back how can I do that.  Please help me with this it has told that after 7 days trial it will charge but it suddenly charged and that what shocking please help me.

I cancelled my subscription but still getting charged. I have questions about getting a refund

I am an IT Administrator.We are facing an issue where we cannot activate Adobe Acrobat Pro 2020 on a new PC. It shows the error: "Maximum number of activations reached."At the same time, the Adobe portal (account.adobe.com) does not show my existing PC in the Activated Devices list — it shows completely empty.The product is registered in our account (Version 20.0, registered June 29, 2022) and the license is a perpetual serial number.

I cancelled a subscription on 2 June 2025. Adobe's confirmation email of 3 June 2025 stated: "After this date, your account will revert to a basic, free level of membership."That sentence described my account, not a single subscription - and it was inaccurate. Adobe Acrobat Pro remained active and billed A$47.99 monthly from 1 June 2025 to 1 August 2026: A$719.85 across 15 invoices, entirely unused. No renewal notices were sent, as Adobe's terms confirm renewals occur without notice.I note this is a recurring pattern on this board, including an identical case involving Acrobat Pro and AI Assistant from the same period.Case ADB-46477151-W2B0 was escalated to a supervisor on 4 August. I responded on 5 August and have had no reply in five days.I am seeking a full refund of A$719.85. Can an Adobe employee assist, or should I escalate to NSW Fair Trading?

Hi, I’m trying to purchase an Adobe Creative Cloud student membership, but I’m being told that the student plan is not available because my account region is set to Russia.This is confusing because I originally registered my Adobe account in China, and I am currently living in the United States. I would like to use the student discount available in the U.S.Could you please help me check why my account is showing Russia as my region and tell me how I can change my account country/region to the United States?I’m also currently a student and can provide my student ID or any other documentation needed to verify my student status.I’d really appreciate your help because I need access to the student plan for some projects I’m currently working on. Thank you!

7 GÜNÜK ÜCRETSİZ DENEME ALDIM NASIL İPTAL EDECEĞİM 

My free trail ended a couple of days ago and I was charged around $45 for a month of service. I cancelled my account today and received an email stating that my services would also end today. However, I’ve already been charged, so I would either like my services for the next 30 days or a refund. Please assist. Thank you! 

For the past 5 days I am not receiving my OTP’s for 2FA I put in my exact number (Tunisian) if that helps, and I keep waiting but nothing comes, I also created a new account yesterday and tried receiving an OTP on a new number I just created but it’s the same issue.

Eu preciso desse restorno é dinheiro de conta !