Account, Payment, & Plan

I’ve run into a billing issue; I cannot add a payment method to my account due to an unpaid Adobe subscription.

Hello,On 12 August 2026 I was charged an early termination fee of THB 6,291.07, on top of my regular monthly charge of THB 1,677.23. My account has two subscriptions: Creative Cloud Pro and Adobe Stock – 10 assets a month, both annual plans paid monthly.I did not realise that cancelling would trigger a fee of this size, and I did not intend to leave Adobe entirely — I was only trying to reduce my monthly cost. A fee of nearly THB 6,300 is a serious amount for me.What I would like instead:1. A refund of the early termination fee.2. To switch to the Creative Cloud Photography plan rather than cancel outright.3. To remove the Adobe Stock subscription, which I have not been using.I understand the termination fee is waived when a customer moves to another Creative Cloud plan instead of leaving, which is exactly what I am asking to do.I have tried to reach support through chat but the chat window will not open for me. The charge was taken yesterday, so I am well within the normal refund wind

I want to consolidate my individual Photoshop, Illustrator, and Acrobat annual plans into a single Creative Cloud Pro subscription. Is that possible to do? if so, could you explain how?

i can’t see the details on my adobe account on my browser. i’m trying to see my credit balance, but nothing load in there. 

I recently was charged $50 for something I didn't even want. I want a refund and no one has been helpful. Please email me a copy of the refund request once someone can put one in for me since I can't get any help.  My email is   [Personal information removed by moderator.]

Hi

My Photoshop subscription payment failed because my TrueMoney Wallet didn't have enough balance. I have already added enough money. I tried to update the payment method with the same TrueMoney Wallet, but Adobe still shows a payment failure. I need help retrying the outstanding payment of THB 350.96. How can I fix it?

1want to cancel my adobe subscription for free

I was on a monthly Plan & wanted to switch to Yearly Prepaid, I tried through my main account to change but didn't work, so I cancelled the subscription, tried to renew, purchase new one, & tried even different methods of payment monthly, annual monthly paid, Annual prepaid, from different bank accounts, UPI from different mobiles, PC & even Created a New Adobe account & tried to purchase from there also but the same response was there!  "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.". My work has stuck because of it.

Hi, I remember cancelling my subscription after the free trial period for an adobe acrobat pro account, but as it stands, it seems like my subscription wasn’t cancelled and now I got charged for the subscription price. The problem is, I can’t cancel my subscription through the admin console as my account is flagged for a billing issue despite the charge being recognized by the system. I really need this refund, please answer as soon as possible

Hi, I recently discovered that I have an Adobe Stock subscription for £47.99 per month. I don’t remember subscribing to this annual plan and I don’t use Adobe Stock.I would like to cancel the subscription, but I can see an early termination fee of £215.95. Could you please help me cancel the subscription and waive the early termination fee as a goodwill gesture?I only recently noticed the recurring payments and wasn’t aware that I had an annual commitment.

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.For those who cannot read:I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

When I got my new Google Pixel 10 Pro XL smartphone I had to re-sign in to the Adobe Account Access app. Whatever I did a regular email address and password, an SMS code, a code sent to my email address, etc made the Access app appear to sign in however it quickly switched to “Something went wrong” and at the bottom “Close app”. Several times I have cleared cache, cleared data, I even uninstalled the app 8 different times and reinstalled it 8 different times. Today I finally got a hold of an Adobe live support agent who gave me all the same directions that I have already preformed about 10 times. I guess Adobe doesn’t know how to fix this problem either. Does a user out there know why I keep experiencing this? Does an Adobe user out there know of a fix to this problem? Thank You,Barry 

I have the same charge coming through but for £21.14.  I have no subscriptions with adobe

Hello guys, so i just wanted to ask, can you find which of my account still charge and auto pay from my bank? it always auto pay from my bank for a year or maybe more but on my account there's no active plans , so i just want it to stop, please. Thankyou i hope anyone can help me with this one.

Goede namiddag,ik had een vraagje of jullie me zouden willen helpen?Om mijn email adres te willen achter halen van duo Lingo 

Nach Test Adobe Pro habe ich nach einem Tag gekündigt. Bestätigung erhalten.Trotzdem wurde AI Assistent Gebühr eingezogen.Was tun?? Kein direkter Kontakt mit Adobe möglich. Dann ev. Rücklastschrift veranlassen?

I put something in my Adobe "cart" by mistake and would like to delete it.  There is no Delete button and no Quantity button that can be reset to Zero.  I keep getting reminder emails to complete the purchase.  I do NOT wish to purchase.  How can I empty the cart and stop the reminders?

Hello, I cancelled my subscription during the 7 day free trail. I received an email saying the cancellation with be processed on 7/31. It is now 8/6 and yall are still trying to bill me. Cancel it or I will report yall as fraud. I have documentation as well

I've recently noticed an automatic withdrawl coming out of my bank account that is listed like this "PP*Adobe Inc 402-935-7733 CA 05/15" in the amount of $16.28. This is a monthly withdrawl and when I look into my Adobe account, I'm not seeing any subscriptions, plans or other expenses that would indicate a monthly charge/withdrawl. I do have a few products from Adobe which do show up in my account however they were one-time purchases and do not indicate any additional fees, subscriptions or charges associated with the products. I'm just curious if anyone else has or is experiencing this issue. My gut tells me this is a scammed charge made to look like it's coming from Adobe.

Hallo, mach bat mich, meine Frage hier zu stellen (ursprünglicher Post: ) Ich kann meine KI-Credits weder einsehen noch verwenden (“Bereich kann nicht geladen werden”). Den Screenshot hänge ich auch hier nochmals an. Kann mir wer helfen?  

Please investigate the reason for the ongoing charge to my credit card, although I terminated all of my subscriptions during the trial period. I also reviewed "My Plan," and everything appeared to be in order; however, today, there was another attempt to charge my card. I ask you to cancel any remaining subscriptions and help me delete my card details.

Hello all, I have a question, my automatic payment falls on a Saturday this month and I know it won’t be processed until monday. I just want to make sure that I won’t be charged for miss payments or have my adobe account canceled because the payment fell on a Saturday. Thanks!

I had subscribed for the 14 day trial (which ends today, 11 August 2026) but unfortunately I forgot to cancel my subscription and I am currently charged for it today. As per the policy, it says if we cancel within 14 days, we get the full refund. Can you please let me know when will I receive my refund? Thanks

I paid my Lightroom Mobile subscription, it worked few days, and now it’s not. In my apple account I see current subscription, but in app subscription period expired.