Account, Payment, & Plan

Hello Adobe. I would like to get a refund. I was charged for 35.99 euros today on my card. I've used adobe once on a free trial for university and then canceled. I have no idea why is my card being charged now. I can't even see the transaction on my account here with todays date.

Prélèvement sans prévenir, interdit

I recently installed a perpetually licensed Adobe Acrobat Pro 2020 on a new machine. I went to Products → activated devices to remove it from the old machine and I do not see any activated devices. When launching the program, I do receive a warning about not being able to use the product in 30 days. In the past there was a list here of every device. Is there a way to reset this or bring it current? Thanks,Theo

Dear Adobe Support Team,I am interested in purchasing the Adobe Creative Cloud Student and Teacher plan with the introductory price of US$7.99/month.Before subscribing, I would like to confirm the eligibility and verification requirements for a teacher in Vietnam. The person who would register is currently a lower secondary school teacher at a Vietnamese secondary school.Could you please help clarify the following questions?Is a lower secondary school teacher in Vietnam eligible for the Adobe Student and Teacher plan? For teacher verification, could you please confirm what types of documents are accepted? In particular, would a teacher ID card together with an official employment verification letter from the school be sufficient, or is a recent payslip mandatory? Also, do the documents need to be in English, or are Vietnamese documents accepted? Can the verification documents be submitted as scanned copies or clear photos? If the school does not provide an official school email address

Hello! I was charged by Adobe after my trial ended yesterday. I forgot to cancel my trial and I haven’t been using the application ever since I signed up for it. When I go to “Manage plan”, is says “Unable to manage, You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will be suspended.” How am I able to resolve my issue without my card getting charged for incase I put some money in it?

Καλησπέρα Σημερα τραβήξατε από το λογαριασμό μου 37,19€ για συνδρομή πριν όμως ολοκληρωθεί η 7μερη δωρεάν συνδρομή είχα κάνει ακύρωση του προγράμματος δεν το χρησιμοποίησα καθόλου δηλαδή και θέλω να μου επιστρέψετε τα χρήματα πίσω σας επισυνάπτω και το mail επιβεβαίωσης της ακύρωσης που μου στείλατε  

Lütfen paramı iade edin. Üründen hiç memnun kalmadım 

my wife and i have seperate usaa credit cards. The charge for $19.56 is to my account number. How do i change the charge to my account to facilitate the payment 

as I have paid for duplicated account, would it be possible to have refund please?

Bonjour,J’avais annulé mes souscriptions fin mars et un nouveau service  Assistant IA pour Acrobat m’est facturé depuis 3 mois sans que je n’ai rien souscrit.Impossible d’envoyer un message à un quelconque service client en dehors de 9h-17h du lundi au vendredi : mais je ne suis pas disponible sur ces horaires là !Je suis scandalisé par l’impossibilité de joindre le service client par mail en-dehors des heures d’ouverture et la facturation de services à mon insu.J’attends un remboursement rapide, merci. 

Добрый день. Второй месяц подряд замечаю что средства за месячную подписку (телефон) списываются дважды, так случилось и недавно, вчера списали деньги и сегодня, можно ли их как то вернуть либо же уже оплаченные средства перекинуть на следующий месяц?

quiero solicitar un reembolso por un plan que contraté como una una prueba gratuita, pero al finalizar el contrato me hicieron un cargo a mi visa!

Ich habe ein Abo abgeschlossen Bei Adobe Scan. (Am 02.06.2026) Am 09.06.2026 habe ich dieses Abo gekündigt. Innerhalh von 14 Tagen. Warum habe ich mein Geld immernoch nicht zurückerhalten? Ich möchte gerne mein Geld wiederhaben.Danke.

Hi Adobe Community,I'm posting this as a continuation and escalation of an ongoing, unresolved billing issue. The situation has now gotten worse, and I need urgent support.Background (still unresolved):I have been completely locked out of my account's billing and payment management. Every payment method I've tried is declined with the same generic error:"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I have tried all of the following — all active and verified: iDEAL (Netherlands) Apple Pay PayPal Credit card Debit card This is not a bank-side issue. Every method failing identically points to something being blocked or misconfigured on Adobe's backend.New development — this has now escalated:Despite being unable to complete any payment through my account, Adobe has charged me. Money has been taken, yet I have no

Hi Adobe Community,I'm reaching out because I've hit a complete wall with my account's billing system and I'm unable to resolve it through the standard troubleshooting steps.The problem: Every payment method I attempt is being declined without a clear reason. I've tried all of the following: iDEAL Apple Pay PayPal Credit card Debit card Each attempt returns the same generic error message:"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."Why this isn't a standard payment error:The methods I'm using are all active and verified — this is not a bank-side issue. The fact that every single payment method fails with the same generic response points to something being blocked or misconfigured on Adobe's end, not with my payment providers.Impact:I am fully locked out of managing anything plan- or billing-related in my acco

Good day, I signed up for a free trial of 7 days with Acrobat Pro on the 27 May 2026, and just the following day 28 May 2026 cancelled my subscription.  My cancellation has not been done on your end. please assist as this deduction is putting my bank acc in debit....reference no  AE05648304652CZA

Hello i cancelled my free-trial subscription before due date. But automatic payment was still taken. I request a refund of the charged amount.

I had cancelled my free trial on Adobe and ensured the AI Assistant for Acrobat subscription was marked as cancelled, keeping a confirmation mail from adobe as a proof. Additionally, I logged into my HDFC NetBanking account, navigated to the Credit Card section, and successfully cancelled the e-mandate linked to my card. I have retained the confirmation email as further evidence. Despite these actions, I was still charged for the subscription today, 17th July 2025. Adobe's chat support has been unresponsive and has failed to provide a proper resolution. This constitutes a clear case of unauthorized charging, and I would like to know the proper procedure to initiate legal action against such practices. Any guidance on filing a complaint through consumer court, cybercrime portal, or banking ombudsman would be appreciated.Regards,Sushil Khatke [Personal information removed by moderator.]

I cancelled my free trial within the 7 days and was charged thereafter for subscriptions. I want a refund  

I had a reduced rate for my subscription and it just renewed at a higher rate.  I have cancelled the account and would like a refund as this is an education account and I cannot afford the higher rate.  How can I get this done??

Hi guys, I have taken the week free trials on the June 2. I cancelled it on the 3d June (next day). And I was still charged on the June 9. Please help to get refund and how do I make sure it is actually cancelled? Thanks so much 

How do i cancel my plan there's no clear instructions on how it works 

Recebi e-mail confirmando o cancelamento da assinatura, porém minha conta continua exibindo uma pendência de pagamento. Não consigo gerenciar o plano porque o sistema bloqueia alterações. Preciso que verifiquem o cancelamento já confirmado e removam essa cobrança pendente.

I subscribed to the free Adobe trial today and I cannot cancel. The page does not load on the last click even if I'm using my phone or laptop. Tried edge and chrome. I feel this is a scam because even the chat doesn't work and there is no contact email or telephone number.