Account, Payment, & Plan

I created a new subscription and my account got falsely flagged for fraud (no reason given, I just got an email that my subscription has been cancelled 3 days after I created it). I received the following email:---“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.For more information, please contact our dedicated customer support line at 866-493-4991.Sincerely,The Adobe Genuine Team”--- When I called the number it simply says “We’re looking for your information” and then promptly, “Thank you for using Adobe, goodbye.”I’ve re-subscribed because I need to work, but now I’ve paid twice for the subscription fee and I’m not sure if I’m just going to get locked out in a few days! I have no idea why my subscription got flagged for fraud in the first place, and want a

谷歌订阅一天后又弹出订阅弹窗，谷歌显示还在订阅状态，恢复订阅按钮点了没用

Why do transactions take out my money? I don’t know about any adobe account

Guten Tag Adobe Support,Ich habe meinen Adobe Account seit 2009 in Deutschland registriert und benutze es auch hier in Deutschland,  da ich hier meinen Wohnsitz habe. Der Adobe ändert fälschlicherweise mein Region von Deutschland auf Russland. So dass mein Account jetzt gehindert ist.  Ich habe  mehrmals in Support Chat um Hilfe gebeten, um diesen Fehler von Adobe zu korrigieren. Leider die Antwort war immer - neuen Account zu erstellen.  Das ist für mich aber keine akzeptable Lösung! Ich bitte Sie dringend, mein Region manuell wieder auf Deutschland zu setzten. Bitte escalieren Sie mein Problem und leiten es an 2nd Level Support weiter.Ich wiederholte: mein Wohnsitz ist in Deutschland, mein Account habe ich auch ausschließlich in Deutschland benutzt. Lösen Sie bitte dieses Problem, das beschäftigt mich schon mehrere Wochen und das alles ohne Erfolg immer noch!Mit freundlichen Grüßen 

YOUR A COMPANY OF HIGH JACKING AND EXTORTIONISTS,WHEN I UNLOAD YOU " I BETTER NOT LOOSE ANYTHING I DIDN'T GIVE FULL KNOWING PERMISSION FOR YOU HIGH JACKING AND EXTORTING ME OTHERWISE LAWYERS 

Conforme pode ser verificado no e-mail, eu cancelei a assinatura dentro de período de teste gratuito, porém consta na minha fatura e no site da Adobe uma cobrança de assinatura. EXIGO REEMBOLSO. 

Hi, I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work.  Thank you.

I did not Subscribe this Adobeng service but money have been deducted from my account, so please can I get a refund 

Hello, I've been trying to purchase the Adobe Premiere individual plan, but I keep getting the payment error "We couldn't process your payment."I've tried using multiple cards, but I receive the same error each time. Could you please assist me in resolving this issue? Thank you.

Що робити? Та де шукати

I have two active plans: I currently pay for Adobe Acrobat Pro @ $19.99 a month. I also have a subscription for Adobe Standard @ $12.99 a month.In your opinion: Is this necessary to have both of these plans?PS I was also subscribed for Adobe AI Assistant @ $4.99 a month which I just terminated because I found it annoying.  

Je ne voudrais pas que ça le demande le code de validation 

I was charged $116,000 COP for a subscription that I did not authorize or recognize. My sister has already canceled the subscription to prevent any future charges. I am requesting a refund of the $116,000 COP that was already charged. Please let me know how I can receive the refund and how long the process will take..

Hi Adobe Community,I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,596.54/month and ₹398.84/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I’ve attached a screenshot for reference:I do not wish to update my payment details or make any payments. My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions?Thank you,Aarthi

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do, as I don't use the application and cancelled my subscription

Hello, I’m asking about a refund for my “free” trail Subscription to Adobe Lightroom. I purchased a trial and then a few days after I purchase the trial. I got charged and nowhere. When I purchased the trial week didn’t say that I would get charged for that and so I tried to put in a refund request a few months ago and they said that they couldn’t process it until it went through to my bank account, but it did go through to my bank account and I have been charged. So I’m still waiting for that refund that I never got it.

Proefabonnement doorgezet naar regulier abonnement, maar wil dat nu stoppen. En dat lukt niet. 

플랜을 자세히 살펴보지 못하고 연간, 월별로 결재하였는데 (7.21./ 8.21. 지출됨)플랜을 취소하고자 하여 취소하였습니다. 그러니 약 4만 3천원의 취소수수료가 나갈 것이라고 뜨는데43천원의 취소수수료는 결제 내역에 뜨지 않는데, 어디서 확인할 수 있는지 8.21.이후 프로기능 사용한 적 없는데 환불이 가능한 것인지 문의드립니다. 2번( 중 1번은 사용하지 않음) 사용하였는데, 이 경우 총비용이 26,400+26,400+(수수료)43,000으로 약 95,000원이 지출하게 되어서  도움요청드립니다.

Hi, I’m trying to cancel my Adobe Acrobat Pro subscription, but I’m being charged a CAD $77.97 early cancellation fee. I genuinely thought I was using the free version of Acrobat and did not realize I had signed up for an annual paid commitment.I’ve also been charged CAD $29.11 every month since March, which I only recently realized. I’m currently experiencing financial hardship and these charges have affected my ability to pay my rent.I’m asking if you can please make an exception, waive the $77.97 cancellation fee, cancel my subscription, and refund the recent charges. I did not knowingly intend to maintain a paid annual subscription. Please escalate this to a billing specialist if necessary.

I have been seeing a recurring charge of $21.73 on my bank account from Adobe for quite some time. I checked, and I don’t have any paid subscriptions. When I used the Adobe Charge Finder, I found out that the person is not a friend or relative, and I didn’t even recognize the email address. How do I stop the $21.73 monthly charge?

First and foremost, please refrain from suggesting me resellers.I’ve been thinking about this for a long time, and after doing some research into Adobe’s availability and pricing by country, I genuinely want to ask Adobe this question.Why doesn’t Bangladesh have an official Adobe subscription system with localized pricing in BDT, similar to what Adobe offers in markets like India?I’m a creative professional from Bangladesh, and Adobe products are a huge part of the creative industry here. Graphic designers, video editors, motion designers, photographers, freelancers, agencies, students, YouTubers and content creators use Photoshop, Illustrator, Premiere Pro, After Effects and other Adobe products every day.So the demand is already there.The problem is accessibility.As I understand it, Bangladesh currently doesn’t have the same direct Adobe.com purchasing experience that some other markets have. Instead, users are generally directed toward resellers. The problem is that many resellers s

I need to cancel my free trial for FIREFLY. Please help 

No tengo suscripción activa y me siguen cargando a mi tarjeta cada mes, que hago ?