Account, Payment, & Plan

For current promo Mar 19–Apr 22: Unlimited Nano Banana on firefly.adobe.com deducts credits. Expected or a bug?CC Pro switch from mixed plans errors: “Sorry, we could not change your plan. Please retry.” 

Hi, I need the Certificate of tax residence for Romania, for the years 2024 and 2025. Can someone please help me with this request? Thanks

 So I've cancelled my 2 plans, which are free trials on March 23rd, 2026, because I can't afford them. And I have emails confirming my cancellation. Today I received notice emails of failed billing on my account for those exact 2 plans that I've cancelled. They probably failed because my bank account can't afford them. So why am I still being charged? I can't afford them. Please help @AdobeEmployee.Below is the screenshots of today (24th March) notice of failed billing and the 23rd cancelling confirm email 

Gostaria do estorno cobrado no valor de 82,90 referente a assinatura anual do app Lightoom, pois queria somente o mensal. 

“I started a trial and canceled immediately. I did not use the service. Now I cannot cancel because of a past due charge. Please cancel my subscription and waive this charge

I changed my plan to Photoshop only before I was supposed to be billed the entire $69.99 for the multiple apps but I ended up being charged both the $69.99 AND the $22.99 for Photoshop alone. Please refund the $69.99 and please make sure I will be charged for Photoshop only moving forward. Thanks 

I’m not getting a good help from the AI customer support so maybe I will be assisted here.I checked my account with Adobe to cancel my subscription a day before my free trial ends. It showed me only 1 subscription which the AI Assistant for Acrobat. Now I was charged for a different subscription for Adobe Acrobat Pro. If this was display together with the other this could have been avoided. I want a refund for this other subscription please. Adobe was not being transparent when I checked my the account yesterday.

I was charged today, after having cancelled my 7 day free trial for the adobe product within 12 hours.The software does not match my needs and was unable to do what needed to be done.AB06920205761CCA is the invoice number  Joseph Christian , welcome to your free trial! For Adobe Acrobat Pro, after your free trial ends on Mar. 06, 2026, you will be charged CAD $44.83 (incl. tax) monthly . For AI Assistant for Acrobat , after your free trial ends on Mar. 06, 2026, you will be charged CAD $10.34 (incl. tax) monthly . Your Adobe Acrobat Pro and AI Assistant for Acrobat subscriptions will automatically renew monthly until you cancel. Prices for all subscriptions subject to change at renewal. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before the free trial ends and you won’t be charged for the respective product. Cancel Adobe Acrobat Pro or AI Assistant for Acrobat before Mar. 20, 2026 to get a full refund for the respective product . Cancel anytime via Adobe Account or C

I paid for the AI program yesterday. But the money is paid twice and the program does not run. I want all payment refunds.

Is there still no way to completely remove my credit card details form the adobe database?? The only option I had was to edit it, or to add a new one - No option to remove it entirely.  

Hi, I have cancelled my subscription but still pushed through. Good thing theres payment issue so i am not charged.  have email confirmation that its cancelled. Thanks

i had two plans. adobe acrobate pro and adobe ai assistant.Thank you.

 I see that payments other than my Creative Cloud membership fee have been deducted from my bank account. These payments were made by Adobe Saggart without my knowledge.

Hello, is it possible to change the details on the invoice issued? There is a wrong zip code and name.

Dear Adobe Systems Customer Support Team,I am writing to formally request the cancellation of my current subscription plan and a full refund for an accidental charge processed today, November 9, 2025.I originally opted for a free trial of the student version. Prior to the trial's expiration, I attempted to cancel the subscription and its associated auto-pay mandate through your online portal, but I was unable to complete the cancellation process.The debit card linked to this account is typically kept without a balance. However, a small amount of money was unexpectedly credited to the card earlier today, and immediately thereafter, a payment of 1037.22 INR was processed via auto-pay.This charge was completely accidental and unauthorized due to my failed attempts to cancel the auto-renewal beforehand.The details of the transaction are as follows:Amount Debited: 1037.22 INRDebit Date: 09-Nov-2025Invoice ID: ABYPR2WQ67CJPXMerchant: Adobe Systems Software Ireland LtdI have attached a screen

Have cancelled 7-day trial plan but received an invoice hence need a clarity

I need a manager call back urgently, I feel i have been a victim of pressure selling, please call on me  - Uk. I hope you can otherwise I will contact trading standards and fair subscription commission uk. 

Hello,I am trying to cancel my Adobe subscription, but the system prevents me from doing so due to a payment issue.I no longer wish to continue using the service and would like to cancel my plan immediately.I am also unable to access live chat support from my region.Please help me cancel my subscription and confirm that no further charges will be made.Thank you.

Hi, I clicked on to do the seven day trial for Adobe Scan and I canceled it before the end of seven days. I just got my bill from Apple and I’m being charged for two subscriptions one for 19.99a month and one for 9.99 a month. When I go into my Apple subscriptions, it shows that I canceled a 9.99 a month sub subscription.  There is no 19.99 subscription showing. So I’m being charged about $30 and I don’t know for what. I’m very upset right now.

Hola, necesito ayuda con mi suscripción.Ayer se realizó un cobro en mi cuenta, pero yo había intentado cambiar el plan antes y no me fue posible porque el sistema no me permitió actualizar mis datos de pago. Según entendía, si no actualizaba la información, no se realizaría el cobro.Por esta razón, el cargo me tomó por sorpresa y no corresponde a lo que yo intentaba hacer.Actualmente estoy dentro de las primeras 24–48 horas desde el cobro, así que solicito:La cancelación inmediata de la suscripción El reembolso completo del monto cobrado Que no se aplique ningún cargo por cancelación anticipadaAgradezco mucho su apoyo para resolver esto lo antes posible.

When reviewing my account and plans page, I noticed that I have been subscribed to the same “Creative Cloud Pro” plan twice under my Adobe ID. Both plans show identical inclusions (Photoshop, Lightroom, 100 GB cloud storage, and Generative AI uses) with renewal dates in April and March 2026 respectively. I did not intentionally purchase or knowingly agree to maintain two subscriptions for the same plan.Because of this, I have effectively been paying for the same plan twice each month for roughly the past year. I only required one active Creative Cloud Pro subscription and had no reason to maintain two identical plans. This appears to be an overlapping/duplicate subscription situation similar to what is described in your own help article about double charges and overlapping subscriptions on an account. I woukld like to request investigation into this and/or a full refund for all duplicate charges for the second plan for the entire period during which I have been double-billed (approxima

I got charged aswell and i cancelled my trial before date ended. Go into manage accounts and its saying suspended billing issue. But theyve taken money 38.06 out of my account.

Hey everyone — I wanted to share my experience in case other nonprofits are running into the same issue.I’m trying to complete Adobe’s nonprofit verification, but their partner Goodstack has been an absolute nightmare to work with. IRETA (my organization) was incorrectly categorized under Medical Research and Addiction Treatment, even though our Articles of Incorporation clearly state that we’re a public health nonprofit focused on community health, education, and systems improvement. We do not conduct medical research, provide clinical care, or run treatment programs.I’ve submitted multiple appeals, uploaded all requested documentation, and even sent Goodstack our governing documents and mission statements. Despite that, they refuse to correct our classification — and they won’t explain why.I’ve repeatedly asked Goodstack for:The criteria or process they use to assign categories The specific factors that led them to misclassify us Any additional documents they need to fix itThey dodge

How do you request a refund on Adobe? I do not see any link to  request a refund on their website. I cancelled a Adobe Pro subscription before the trial period ends but was still charged several amounts despite not having any active paid subscription.

Hi,I tried the Manage Plan Option for weeks, on an Apple Mac Pro M1 Computer with Chrome, Chrome in incognito mode, Safari and on Android Phone with chrome. Everytime the same thing: the manage plan content does not show up, so I cannot see my plan, my payments, nothing. Any Ideas?The internet connection is fine, all other pages show up.As far as I know, the AWS downtime is over ...Thanks in advance.Kind RegardsMichael