Account, Payment, & Plan

My GCash account was deducted 1891.68 PHP after tax for supposedly subscribing to Adobe—which I do not remember subscribing to. The last time I used the service was months ago, and I do not remember that I subscribed to any service, aside from free trials, which I unsubscribed from. Looking at my transaction history, I am supposed to be billed on March 24 for the continuation of the free trial, yet I am charged on March 10….

I purchased Photoshop a while ago for thumbnails. I recently bought a new pc and got rid of my old pc. I logged into my account on Adobe CC and it says I have no active subscriptions and wants me to buy photoshop again. I know that I am paying for it because I just checked my card and was charged recently. I do not even get emails each month about my receipt or photoshop payment which is ridiculous. Because “I don’t have any active plans” I can’t even contact support. Can you believe that? So I am just sitting here getting money stolen from me. I just want to be able to use the photoshop that I am paying for. You would think Adobe would be better. 

Need a refund

Porque se perdem os créditos com a alteração de plano?Tinha 143 créditos e perdi todos.Preferia ter mantido os créditos a receber o reembolso.

I recently tried the free trial..and I might have forgotten to cancel the subscription.how do I go about getting a refund 

I need to cancel my Illustrator subscription, but the plan doesn’t appear in my enterprise account. I also can’t access the Admin Console or live chat to report the error. I’m in Saudi Arabia and was advised to contact Customer Support for cancellation.

Hi, I was charged with PayPal after I forgot to cancel a free trial. I am trying to cancel and get a refund, but it tells me I still have a free subscription… I don’t have a code for the text messages. Thank you for your help!

To whom it may concern,I am writing to formally address a fraudulent billing incident regarding my recently terminated account. Despite completing the cancellation process approximately 14 days ago, my records indicate that Adobe has proceeded with an unauthorized charge against my account.Upon further investigation into public consumer reports, it appears this is not an isolated technical error. There is a discernible pattern suggesting that Adobe has engineered a deceptive "dark pattern" within its cancellation interface - one designed to lead users to believe a cancellation has been finalized when, in fact, the billing cycle remains active.Be advised that I am prepared to initiate a formal lawsuit regarding these predatory billing practices. If your organization is intentionally manipulating the cancellation flow to manufacture "unintentional" subscriptions, you are in direct violation of consumer protection statutes.I have seen this "revolving door" billing strategy before; it is a

Hello,My Behance account was deactivated due to “Impersonation and Fake Accounts”.I submitted an appeal about 4 months ago but the status is still showing pending and I have not received any response.I am a graphic designer and my account only contains my original portfolio work.Could a moderator please help review my case or guide me on what to do next?Thank you. 

Trying to cancel my free 7 day trial.  Not working on my end.  Please cancel for me and confirm it’s done.  Thank you.

Cancellation Fee

I am trying to register and pay for the Adobe AD0-E128: AEM Sites Developer Expert exam.Every time I attempt the payment, I get an error stating that the operation may fail and to double-check my payment information.I have tried multiple cards, and my bank has confirmed that there is no issue with them.This delay is seriously impacting my schedule, as I have already lost over a month attempting to resolve this. I urgently need to take the exam and would greatly appreciate immediate guidance or an alternative payment method to complete my registration without further delay.

I canceled my subscription I. 12/2025, but I’m still being charged for it

Avevo un abbonamento mensile per cui ho pagato un rinnovo di circa 8,00€. al Al momento della scadenza non ho voluto più rinnovarlo nuovamente e ho quindi annullato ENTRO la data di scadenza (7 marzo2026), tramite il mio account, l’abbonamento che avevo sottoscritto. Purtroppo però, nonostante abbia ricevuto anche per mail una ricevuta da parte vostra che mi confermava l’annullamento dell’abbonamento per la mia intenzione di non rinnovarlo, ho visto tramite l’app della mia banca che vi era una richiesta di addebito sulla mia carta di un totale di 36,59€ (attualmente in corso di contabilizzazione). Vorrei comprendere come mai ci sia stata questa richiesta di contabilizzazione di tale somma sulla mia carta, anche se io avevo provveduto ad annullare il rinnovo dell’abbonamento entro i termini previsti. Rimango in attesa di un vostro gentile chiarimento.CordialmenteDario Costanzo

Gentile Team di Adobe Acrobat,Ho ricevuto la vostra e-mail come conferma dell’annullamento della mia iscrizione ad Adobe. Tuttavia, oggi la mia banca mi ha notificato che non ho fondi sufficienti per il pagamento dell’abbonamento, e nel mio account Adobe risulta già una fattura di 18,29 €, come se il pagamento fosse stato effettuato, quando in realtà non lo è stato.Temo che non appena ricaricherò il mio conto, questa somma venga automaticamente prelevata, cosa che non desidero, in quanto avevo già annullato la mia iscrizione prima della scadenza del periodo di prova.In allegato trovate la fattura. Vi chiedo gentilmente di verificare la situazione e di assicurarmi che non verrà effettuato alcun addebito.Grazie per l’attenzione.Cordiali saluti,Abdullah Haidari

when i am trying to change my email id in adobe creative suite Account then it is showing an error,when i tried this last month there was same error please give me its solution 

Richiedo chiarimenti su una richiesta di addebito di un totale di 36,59€ (attualmente in corso di contabilizzazione) da parte vostra sulla mia carta, nonostante abbia deciso e selezionato dal mio account il non rinnovo dell'abbonamento, ENTRO la data di scadenza prevista di questo (7 marzo)  Vorrei comprendere come mai ci sia stata questa richiesta di contabilizzazione di tale somma sulla mia carta, anche se io avevo provveduto ad annullare il rinnovo dell’abbonamento entro i termini previsti. Dell’annullamento, tra l’altro ho ricevuto anche via mail la ricevuta, che attesta l’avvenuta cancellazione.  Rimango in attesa di un vostro gentile chiarimento. CordialmenteDario Costanzo

Why is adobe charging me when I cancelled the free trial the same day as getting the free trial? It's causing me not to be able to pay my phone bill which is very frustrating and stressing me out.

I am not sure if this is the correct category for this question, so sorry about that. Basically I applied to Substance apps for students program, verified my identity and received my redemption code. However when I try to apply it, it errors; “This seems like a mistake on our end. Shall the issue persist, contact customer support.”I did try contacting customer support but no luck. Half of it went with the chat bot and in the other half I was told that I would be called by an expert but I wasn’t.Any help is appreciated.

Hello, I subscribed to Adobe with the $14.99 plan. I can't  afford the subscription currently. I am requesting a refund of the cost of subscription.  I only had plan 15 minutes.Thank you,EMAIL REMOVED FOR SECURITY

Добрый день! Пытался отменить подписку на Acrobat reader pro, выходит сообщение что я должен оплатить штраф за отмену подписки. Как теперь отменить эту подписку, я практически не пользовался продуктами Adobe по этой подписке.

Dear Adobe Support, I hope you are doing well. I forgot to cancel my student plan before the subscription auto-renewed. As it is quite expensive for me, I’m unable to continue the plan. Could you please help me cancel it? Thank you.

I need to cancel a subscription on my debit card, but I don’t have the sign in information. Can you please help me cancel this subscription from my debit card information and not from signing information because I don’t know where that is  

Buen día, solo accedí al servicio del Acrobat  por un mes y a pesar que ya no decidí renovar, me siguen cobrando. Agradecería me ayuden a que atiendan a mi reclamo. Gracias

Hello Community,I've tried to research this issue. Found a few responses, but it appears that an Adobe Employee will have to chime in on this issue.   After several weeks of warnings from Adobe and being shut out of the software for "two users" using the same program, I received this email today.  I logged into my account and changed the password.   "Your account password was reset."  Your Adobe account appears to be in use by more than one person. An Adobe account can only be used by only one person--not shared. To help protect your account, we reset your Adobe account password." Here's the scoop: I recently obtained a VPN to protect my local drive. I also work in the cloud and have a provider that I log in to.  I use my own Adobe account that I pay for monthly, on both the local drive and in the cloud. I was getting these error messages that read "it appears some else is using your Adobe program."  Once I logged into my account,