Account, Payment, & Plan

Every day when I open Adobe I get a prompt telling me to change my password due to multiple users using my account. I check the devices on my account and there are only two. My home desktop and my work desktop. I use both daily and have never had this issue. I changed my password the first time I got the pop-up, but it persists daily. Usually I can bypass the pop-up by by hitting "learn more" and have been doing this for the last week.  Today Adobe forced another password change. I chatted with a live agent and the agent told me I should sign out of a computer every time I'm not using it or upgrade to a team subscription. That seems ridiculous to me considering Adobe allows two computers per user.Is this a new Adobe policy or do I need to change something on my end?

On Jan 21 I was charged NZ$29 for my Photography plan for the month. On Jan 22nd I changed to pay annually, which would save me over NZ$100 over 12 months.  On screen it mentioned that the monthly NZ$29 charge would be partially refunded as the new plan would take effect. Adobe Chat says no refund for my account is currently in progress. Was the monthly NZ$29 paid in arrears or advance?

Today I got an email from Adobe saying I was logged into more than one physical location. I am not. I have my account on two machines. I had to reset my password and log back in.  One explanation could be that someone got the password to my account and used it to login. In that case it would have been helpful to know what that location was, and the IP address. Sometimes I get emails like that from other companies that say “We noticed a login on a new device. if this wasn’t you, then you should change your password. “ But Adobe started by accusing me of giving someone else access to my account and reminded me that one account can be used by one person on two machines and that I had violated Adobe policies. In other words, Adobe went straight to accusing me of being a thief and created an adversarial relationship with a customer of over 20 years. For that, I am extremely angry. After paying for the Adobe Suite for 20 years, the first thing Adobe does is accuse me of being dishonest. The

I recently purchased the free trial for Adobe Acrobat, and was charged for the first month of a subscription. I asked Adobe for a refund and was told it was processed. I did not receive an email so called back and was then told I need to contact Google Play. Upon asking them for a refund was told I am ineligible. As the refund policy in Adobe states a full refund is allowed within 14 days (I have only had the subscription for a couple days), I am wondering how to receive a refund..??

I use Lightroom on iOS in Moscow, Russia. I have an active Creative Cloud Standard subscription expiring in 2027. Two days ago the app prompted me to "upgrade to premium" and all features became unavailable. The web version works perfectly. It seems like the app doesn't recognize my subscription anymore. This is a known bug and there are dozens of reviewers on the App Store complaining about the exact same thing. Please fix this.

Hi my credit card was charged a lot of money for a membership and a cancellation of the membership. I would like a full refund as I cancelled.  Thanks,Kayla

Yes I have gotten a 34 dollar charge from Adobe¿Adobe.Ly/EnusI'm freaking out. I didn't authorize.

Hi all, I have see some threads on this and I was able to use this link to close the session on old laptop but I still can’t activate the license on the new laptop. It’s for Acrobat X Pro https://account.adobe.com/security/ I bought a new laptop - old laptop dead and in bin so can’t deactivate and getting the  actvation limit reached. Tried online chat - no help, tried calling and the wouldn’t help as don’t provide support on old one off products as we know as they want you to buy a subscription. Totally not worth that. They told me to post in this community to see if someone could help! Any other ideas. 

I recently found out that my credit card details are saved with Adobe, without my permission. I had purchased adobe Photoshop.I am currently subscribed to an annual plan and will not be renewing the license, so saving the card doesn't make sense.Please let me know , how can I do it.

Why is it impossible to find a customer support email address? Does anyone ever have found it?

!!! URGENT !!! Hello Authorities, I signed up for an Adobe Reader trial in June 2025 and a payment was deducted from my account today because it was the first time money had been deposited. As soon as I saw this, I immediately canceled my account. AND UNTIL TODAY'S PAYMENT, I WAS USING ADOBE FOR FREE, SO MY 14-DAY REFUND PERIOD HAS ONLY JUST BEGUN. I request that the amount be refunded to my account.

Look, can I send you a bank statement? In the image, it is clearly seen that the money was taken from Adobe. And there was no money in my account for months. You activated my subscription because it was today, but I didn't want it and canceled my subscription. My aim is not to disturb/tire you. A clear answer you give me will satisfy me. I don't want links or complicated text that I don't understand. Thank you to those concerned. 

Hi, my card associated with my cloud account has expired, and now it's impossible to change it; it always gives the error "Something went wrong". Has anyone else had this problem and how did you solve it?

I do not remember my adobe password

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Hi I’m currently trying to add a phone number to my Adobe account for Two-Factor Authentication (2FA), but I’m experiencing some very suspicious behavior.Instead of receiving a standard SMS, I am getting verification codes via WhatsApp. The messages are coming from accounts named "Geeta Code" and "Shikshyan Auth." This feels like a security risk or a phishing attempt, so I have not entered the codes.  Are "Geeta Code" or "Shikshyan Auth" official or authorized third-party SMS/WhatsApp gateways for Adobe? Is it normal for Adobe to use WhatsApp for 2FA in certain regions? How can I securely link my phone number if the official system is routing through these suspicious-looking senders?  

Hi everyone,I’m reaching out because I’m facing an issue with a refund that wasn't fully processed. I signed up for a free trial and cancelled it on time. However, I was still charged 4 times (equivalent to two months of service).I contacted customer support, and they confirmed via email that all 4 charges would be refunded. To my surprise, I have only received 3 of those refunds. When I contacted support again regarding the missing 4th payment, they claimed they "never received the payment," even though I have an official email from Adobe stating they would refund all 4 transactions.I have my bank statements proving the money was taken and the confirmation email from Adobe. Does anyone know how I can escalate this to a billing supervisor or a specialized department?Thank you for your help.

I'd like to switch my personal plan to a student plan since I recently started college. However, I can't seem to do it. Apparently, the only way is to cancel my personal plan, but I don't want to pay such a high fee. Do you know if there's another way to switch plans?

 I want to get a refund on my subscription. I freaking cancelled it 2 days after availing it and they now charged me P 1891.68. I only indicated my shopeepay as mode of payment but they still suddenly have my gcash account. Bring my money back!!!! Reach out to me. [Profanity removed by moderator]

Hello,I received a 4-month free trial of Adobe Creative Cloud through Coursera and activated it using the provided link.However, I received a bank notification saying that $80 was attempted to be charged from my card. The payment did not go through because there were insufficient funds at that moment.Since this is a free trial, I’m confused about why a charge was attempted at all.Could you please explain why this happened? I logged into my Adobe account and there were still 112 days left on my trial.Thank you.

I use a school account for Adobe. I paid for the AI assistant for Acrobat, used it for a couple days, and now it's gone. I can't even cancel the subscription because I don't have access to the Adobe Admin Console. I purchased the annual plan. So now I'm going to pay for something I can't even use anymore.

I purchased the programme 13th June 2025 from Fastsprings.All was working fine. But now l get a message "your photoshop elements 2025 license has been suspended" - "reactivate your license at Adobe.com today"There's a link that doesn't work.I recently upgraded Windows from Windows 10 to Windows 11, thats all l can think the problem is.I contacted Fastsprings who told me to contact Adobe.I cant even find out how to contact Adobe and not just get fac's

I was charged twice, even though I didn't want to sign up for a subscription. I confirmed the trial period, and then, before completing the trial period, they took my money.

The user's monthly generative AI credits in Adobe Photoshop are not resetting on a monthly basis as per the subscription plan terms. The account interface incorrectly displays the next reset date as one year in the future, rather than the following month's billing cycle date.

Refund