Account, Payment, & Plan

Per sbaglio e per mia dimenticanza è scaduto i giorni di prova e mi hanno accreditato il piano annuale sul mio conto vorrei ricevere rimborso che devo fare ?

Hello Adobe Support, I started a free trial today and attempted to cancel it immediately.The cancellation page at account.adobe.com/plans fails with the error “Unable to load data.” This prevents cancellation and is a system error on Adobe’s side. I have screenshots as evidence. I am still on Day 0 of the free trial and am requesting cancelation of subscription, Please refer to the attached screenshots. Can you please help me with this? 

levo dos mese cancelando esta cuenta  me suplantaron informacion pidiendo el reenbolso  del dinero y no eh podido 

Hello,I’d like to cancel my Photoshop subscription and request a refund, as I no longer need the service. Could you please guide me through the cancellation and refund process?Thank you for your help.

kart bilgilerimi giriyorum ama kabul etmiyor başka ödeme yöntemi istiyor o da kabul etmedi. ne yapmalıyım ?

Hey, I now work with my university as a freelancer. I have no access to a university account or ID so it seems I cannot qualify for Adobe teacher discount. As a result, my monthly price would significantly increase to £66.49 a month. I cannot afford to pay this price. As a result, regrettably, I have had to cancel my account. I do use Adobe suite in my freelance work but cannot expect the uni to cover my subscription. Any ideas how I can subscribe again and continue to use without the big leap in monthly costs? Thanks, Elliott

Hi! I purchased their plan last. Dec 19 2025 and believed. I cancelled it already. Since then didn't used Adobe. And today,  I have been deducted again in my account. Can I get a refund for this? just for this month is fine. Coz didn't use it anyway. And the period for that plan is as of today to Feb 19, 2026.

I cancel my subscription several months ago. However am being billed every month. I would like i refund for the months i've never used adobe and STOP making any future charges to my account 

Hello,I am currently on a trial/subscription for Adobe Acrobat.I have not made any payments and do NOT consent to continue this subscription.Please terminate it immediately to prevent any future charges.Thank you.

Adobe Stock（年間契約／月々払い）を解約しようとしたところ、早期解約料金が発生すると表示されます。契約開始日は2025年1月19日のため、本日2026年1月18日に解約すれば早期解約料は発生しない認識で結局、実際には早期解約料が表示されます。 念のためチャットボットで契約自動更新について確認したところ、契約期間は2026年2月20日までとなっており、開始日と一致していない点も疑問です。 なお、2025年1月18日に契約したCreative Cloud Pro（年間契約／月々払い）は、昨日2026年1月17日に初期契約料なしで契約できています。 Adobe Stockについても、早期解約料を発生させずに解約する方法をご案内します。

Hello,Adobe makes it difficult to stop the auto renew of your annual policy, and when you are auto renewed you are locked into continuing to pay unless you want to incur early cancellation fee.  I am looking to cancel due to financial stress, and it's impossible to find a direct contact to a service desk so your individual case can be assessed. ADOBE subscription strategy, making it difficult for people to cancel plans seems to be disadvantageous, and poor conduct on their behalf. 

I purchased All Apps – Pro Edition – EDU via my university. I used my university e-mail for the same package years ago and now I used it once more. Adobe doesn't recognise the fact that I have a paid plan and still views the account as a free user. Can I get some assistance on this? Thank you.

Bonjour,impossibke d'annuler l'essai gratuit. J'ai essayé depuis mon ordinateur, depuis mon téléphone, plusieurs moteurs de recherches et même en navigation privé rien n'y fait !

My situation cannot be unique. When an employee retires or leaves a company to pursue other opportunities, access to company email accounts ends.  I am retired, but I still do contract work and need to keep my Adobe Plan.  But I cannot log in to my old employer's email anymore.  Adobe requires this step before changing an email address on the plan account.  I fear the day I get logged out of Adobe, as I will not be able to access my account, and getting help directly from Adobe is nearly impossible. Who knows the correct solution for this issue?

Hello Adobe Support,I started a free trial today and attempted to cancel it immediately.The cancellation page at account.adobe.com/plans fails with the error “Unable to load data.” This prevents cancellation and is a system error on Adobe’s side. I have screenshots as evidence.I am still on Day 0 of the free trial and am requesting:Please refer to the attached screenshots.Can you please help me with this? 

I logged into Adobe, and there is no option to edit credit card information. Please do not send me the instruction as in FAQ, which is not working. When we login there is no option at all to navigate to edit credit card information. Hi tech adobe has this problem surprisingly. Please technical team seriously look into resolve. And the customers are not technically ignorant, adobe needs to fix this and don't need to underestimate the customers technical skills. https://helpx.adobe.com/manage-account/using/update-billing-information.htmlThis above link is not helping. As said in the link I am not seeing edit billing information. The technical team should clearly resolve this rather than keep sending me this link to navigate. Thanks

I already canceled my subscription yesterday and the money was paid. I don't use it. I want a refund.

I am currently enrolled in college and noticed that my school bookstore offers a one-year subscription to Creative Cloud for a price that is cheaper than what I've been paying for my individual account. I'm tempted to purchase, but unsure if I have issues due to it being for students, and my current account isn't listed as that. I'm uncertain whether I should cancel my account, create a new one, and then redeem, or if I should simply redeem as is.

Hi. I was charged R$320.00 for my renewal. I decided to cancel, but was offered a new price of R$139.00. I accepted and was charged R$139.00, and was told that I would receive a refund of R$320.00 within 5 to 7 days. However, on the same day (today), minutes later, I was charged ANOTHER R$320.00 (the history says it was refunded, but it was charged). Now, in total, you have charged me R$779.00.

I understand the "terms of service" and all that. But just because it's in the fine print doesn't mean it's not a scam. The whole "Lightroom for $12 a month" and you assume it's actually going to be monthly, until you try and cancel and they charge you over $100? Especially seeing as how i got charged $12, then $30, then $160 all within a few days and even the "customer support" rep couldn't (or wouldn't) explain those charges to me. Didn't answer my questions at all. Since the $160 charge I've been continuously paying the $12 a month. A few days ago I tried to cancel my subscription and they informed me I'd need to pay a $50 cancellation fee. After talking to the "customer service" rep, he got rid of the $50 charge. Saying that the $160 charge WAS a cancellation fee. So...why have I been paying $12 a month since? 

J'ai annulé mon abonnement #ous 14 jours ne trouvant pas adobe assez fluide pour l'usage que j'en avais. J'ai bien réceptionné l'email d'annulation mais ai été néanmoins prélevé ces 3.derniers mois. Après connexion sur mon compte j'ai remarqué que l'abonnement était toujours en cours. J'ai du mener une action auprès de ma banque. Comment régler définitivement ce problème sachant que l'email de confirmation d'annulation ne semble pas suffisant ?

Hello Adobe Community,I am a currently enrolled student at Polytechnic University of the Philippines (PUP). I was granted Adobe Creative Cloud All Apps access through the PUP–Adobe partnership program. My subscription should still be valid for one year, but recently I lost access. When I log in, it shows “Plan unavailable,” and I can no longer use the apps.I have not received any email from Adobe or PUP informing me that my access would be discontinued. Since I am still enrolled and within the entitlement period, I would like to ask for guidance on how to restore my access. Should I contact Adobe directly, or is this something that needs to be escalated through my school’s IT office?Any advice or steps to resolve this issue would be greatly appreciated. Thank you!

안녕하세요. 어도비 지원팀 담당자님께.먼저 바쁘신 와중에 문의를 확인해 주셔서 감사합니다.다름 아니라, 제가 인지하지 못한 상태에서 장기간 결제된 어도비 구독 건에 대해 도움을 요청드리고자 이렇게 문의를 남깁니다.2025년 7월부터 매달 13일마다 42,000원이 결제되어, 현재까지 총 252,000원이 결제된 사실을 11월경에 뒤늦게 인지하게 되었습니다.그러나 저는 해당 기간 동안 개인적으로 어도비 서비스를 단 한 차례도 사용한 적이 없으며, 현재 재직 중인 회사에서 업무용 어도비 계정을 지원받고 있어 개인 결제가 필요하지 않은 상황입니다. 또한 개인 노트북에서 별도의 플랜을 구독한 기억도 없습니다. 혹시라도 실수로 결제가 이루어졌을 가능성을 염두에 두고, 제가 보유한 모든 이메일 계정으로 로그인을 시도하며 구독 취소 및 계정 확인을 반복했으나, 결제와 연결된 계정은 끝내 확인할 수 없었습니다.이직한 지 얼마 되지 않아 평일 상담 시간 내 고객센터 이용이 어려웠고, 가능한 방법으로 계정 확인을 시도했으나 매번 실패해 상당한 어려움을 겪었습니다.이후 문제 해결을 위해 반차를 사용하여 1월 16일 고객센터에 여러 차례 전화 문의를 드렸고, 상담 과정에서 필요한 절차를 모두 성실히 이행했습니다. 특히 결제 계정 확인을 위해 카드 번호, 결제일자, 금액 등의 정보가 필요하다는 안내를 받아, 이미 분실·해지된 카드임에도 불구하고 은행에 여러 차례 연락하여 관련 정보를 확보했습니다. 그 결과 계정 이메일 일부를 안내받을 수 있었으나, 해당 이메일은 제가 사용하거나 생성한 적이 없는 주소였습니다. 이로 미루어 보아 결제 당시 이메일 주소가 잘못 기재되었을 가능성이 높다고 판단하고 있습니다.그러나 현재 시스템상 이메일을 잘못 기재한 경우에는 추가적인 계정 확인이나 구제 절차가 없으며, 이 경우 단 한 번도 사용하지 않은 서비스에 대해 결제된 252,000원을 환불받을 방법이 없다는 답변을 받았습니다. 사회 초년생인 제 입장에서 해당 금액은 결코

Hi there - I am having the same issues - would anyone be able to help?  Here is a summary of my situation:  Hello Adobe Community,I’m hoping to get assistance from Adobe Support or a moderator who can escalate my case to the billing team, as I’ve been unable to reach support through chat.Account BackgroundI previously subscribed to Adobe Creative Cloud using two email addresses that I no longer have access to. The subscriptions remain active and are still being charged to my personal debit cards.Current IssuesI can’t log into the Adobe accounts because they’re tied to email addresses I no longer controlI can’t reset the passwords due to lack of email accessI can’t cancel the subscriptions through the normal account portalCharges are continuing with no way for me to stop themAdobe chat support either fails or requires sign-in with an active planRequested ActionImmediate cancellation of the subscriptions associated with my old email addresses.Available VerificationBan

Being charged twice each month ... please rectify ...Invoice #'s ...BL3334681180BL3307849415 Many thanks ... RG