Account, Payment, & Plan

I was looking to cancel my subscription before the 14 day period so I can get a full refund but it seems Adobe locks you out of doing it by keeping the payment processing so I can't even cancel it.  As you can see my payment has been processed through PayPal which is connected to my debit card, and I've been checking it every day for the past 2 weeks, no changes.Now I'm unable to cancel before the 14 day period since it ends tommorow and they'll fully take over my money. This is a very cheeky money grab. I demand my money back. 

Debia 2 meses del plan anual de adobe, lo compre en black friday con prueba gratis por ende tengo 12 meses a 40%, hace unos dias por fin pude obtener los fondos para pargar, y aunque actualizo mi informacion de pago y sale en verde, actualizo la pagina y me vuelve a salir error, han pasado mas de 24 horas y no se me desbloquean los programas, y ya se me hace necesario, lo mas pronto posible alguien pudiera ayudarme a que puedan confirmar mi pago de verdad y devolverme el acceso a los programas.I owed 2 months of the annual Adobe plan. I bought it on Black Friday with a free trial, so I have 12 months at 40% off. A few days ago I was finally able to get the funds to pay, and although I update my payment information and it shows green, when I refresh the page it shows an error again. More than 24 hours have passed and the programs are still not unlocked, and I really need them. I would appreciate it if someone could help me confirm my payment for real and restore my access to the program

Can anyone explain why the new plans force you to pay for 1TB of storage (which isn't enough). They've doubled the fee compared to when you could choose a 20GB cloud. True photographers have their own servers

Necesito mi reembolso del plan cancelado antes de los 14 días que aparecen en los términos de cancelación. Pero no encuentro cómo solicitarlo. Gracias

Hallo, leider lädt vieles in meinem Adobe Konto nicht, wie z.B. die account veraltung mit meinen zahlungen, aber auch adobe express, oder mein adobe.com dashboard lädt unendlich lang. Wenn ich creative cloud öffne kriege ich eine Meldung, dass mein Konto eingeschränkt sei, und ich ein Tool nutzen sollte um mein Konto zu reparieren. habe ich gemacht, funktioniert immer noch nicht. Wie könnt ihr das für mich lösen?

Hello there, I got an email regarding my "Substance 3D Collection" that I have never bought, saying the payment is past due. I tried cancelling it, even adding a credit card, and now in order to cancel it I have to pay 200+ euros. I've never purchased said plan nor there's anything on my orders or invoices regarding that.

Please dont use this Platform it is a scam.They entice you in with a free trial ..then set up a monthly subscription.IF YOU TRY TO EXIT AS I DID THEY CHARGE YOU £98.I will be removing all trace of their software from my Computer and enroll with a reputable company that doesnt con people.

Why are you charging ₹29 from my bank account? i cencel your plane but I don't have any refound. why? please try to solve my problems.   [moved by moderator from the CC Desktop forum]

Hej, Język mam ustawiony na Polski, a faktury na maila przychodzą mi po hiszpańsku. Jak zaloguje się na konto to mogę pobrać fv po angielsku. Jak zmienić aby faktury co miesiąc przychodziły po angielsku lub polsku?

I didn't get the refund of Adobe scanapp whose free trial i subscribedtoday....

I’ve noticed that the amount of generative credits in the Photography Plan has been reduced a lot recently. I’ve been on this plan for years, and Generative Fill and other AI tools have become a normal part of my workflow, not just an occasional effect. With the current credit limits, it’s honestly hard to use them in any meaningful way.   I’m curious how others feel about this change. For me, it feels like a downgrade to a plan I’ve been paying for long-term. I’d really like Adobe to reconsider the reduction, or at least offer a plan that restores the previous credit level without having to jump to a much more expensive tier.   What are your experiences so far?     [Mod: Moved to the Account, Payment & Plan forum]

Hello,  I can't access my plan and payments details on my account on adobe's website. For some reason I can access pretty much everything else, but that page doesn't load.  I need to change my payment details and It's impossible. I've tried different pc's, locations, vpn, clear cache, browsers, and networks. Nothing seems to work.  I also contacted the AI assistant, that was anoying and changed to an agent, but that didn't help either cause he said they would contact me and... nothing.  The page it's always like this everytime I try to enter, after login:  Anyone had this issue? 

Hallo!Ich befinde mich gerade im Support-Limbo...Ich habe bei der Umstellung von meinem 20GB-Foto-Abo auf das 1TB-Foto-Abo die Reihenfolge verwechselt (habe den Redeem-Code für 1TB eingegeben und danach das 20GB-Foto-Abo verlängert statt umgekehrt). Dadurch hatte ich plötzlich 2x das 1TB-Foto-Abo.Ein netter Mitarbeiter im Support-Chat beide Abos storniert und meinte ich bekomme einen neuen Redeem-Code zugesandt. Leider hab ich diesen aber bis dato nicht erhalten.Das Problem ist jetzt: ich kann - weil ich kein aufrechtes Abo habe - den Support-Chat nicht mehr aufrufen (da steht dann ich soll mich an den Administrator meiner Organisation - also mich??? - wenden). Der Telefon-Support (+49-8007240401) ist auch nicht erreichbar: nach zweimal läuten wird aufgelegt.Was kann ich jetzt tun? Wie kann ich ohne Chat und ohne Telefon den Support kontaktieren?Gibt es eine Möglichkeit oder bleibe ich für immer im Support-Nirwana?

I've been an Adobe user since the mid 90's, so over 3 decades of being a customer and user now. I'm a commercial photographer, so Photoshop is my main tool, but over the past few years years I've stuck with the full subscription, Creative Cloud Pro, as I do occasionaly use Illustrator, Indesign, Premiere, and Acrobat for general PDF work. Basic PDF editing and filling in forms. With the price increase to US$69.99 per month, partly I'm sure to cover AI costs, but just the general trend in subscription rates increasing faster than inflation, I'm now reevaluating whether I want to keep paying for so many apps that I no longer use. Premiere I dropped for DaVinci Resolve. InDesign and Illustrator have free options in the Affinity universe.Adobe Acrobat, most apps have PDF build features within and Apples Preview app allows some work on PDF's. My main concern is Generative Fill credits. I shoot on-location, and honestly, Generative Fill is pretty good and quick at re

I currently hold a Lightroom (just LR, not LrC) subscription through the Apple App store and I want to change to the Photography package to get Photoshop without paying for both of them seperately. When I go to try to buy the Photography package, it tells me my purchase is not supported and that I have to cancel my Lightroom subscription first. I did this, through the app store, but it doesn't expire until the 29th so it still won't let me buy the package. I'm afraid that if I wait until the 29th, I will lose my data. I've read that Lightroom will hold an original copy of all my photos on the cloud, but I have 22,000 edits, sorted into albums that I also use to share and deliver photos to clients, and I can't lose those. On other discussions on here, I've read countless of people with the same problem going back to 2020, and no solution. There has to be a way to allow overlapping subscriptions, or Adobe needs to fix this because I can't afford to wait and see what happens and risk losi

Erro não tenho interesse 7 dias gratuitos , cancelei mas não recebi email de confirmação de cancelamento Podem verificar? 

Last year, I got a subscription to Creative Cloud, covering all the Adobe products, via my institution, and I was using the Cloud to save my documents in Illustrator and Photoshop. At the end of November, my subscription is renewed (the same email and again through my institution). However, right now, I cannot access my files in the cloud because it says I'm not the owner. It also says that I can use Illustrator only with the files on my local computer. I don't know how I can access my files and solve this issue.

I was charged on Adobe account with 2 days left to my trial. The invoice number was different to that of which order I gave and received an official mail from Adobe. Like I received mail for Adobe Photoshop with Order No : X and the invoice was with different number Y. Also, the costs do not match. Where did the additional cost come from?   [Mod: Moved to the Account, payment & Plan forum]

Hello Adobe Community,I desperately need help from Adobe Support or a moderator who can escalate my case to the billing team. I've been unable to reach support through chat, and this is extremely time-sensitive. MY SITUATION:I subscribed to Adobe Creative Cloud using my previous work email address. I have since changed jobs and no longer have access to that email account. However, the subscription is linked to my personal debit card, which was charged today (January 1, 2026) for 3,367.20 SAR for the annual renewal. THE PROBLEM:I cannot log into the Adobe account because it's registered to my old work emailI cannot reset the password because I can't access that emailI cannot cancel the subscription through the normal portalI was charged 3,367.20 SAR today without any way to prevent itI cannot reach Adobe support through chat (keeps failing or asking me to sign in with an active plan) WHAT I NEED:Immediate cancellation of the subscription linked to my old work emailFull re

I would like to cancel a subscription with Adobe but I do not have access to the email address I used to setup the account, or remember my password. Can someone help with this please? Many thanks, Phoebe

Hello All,I am attempting to redeem the free 3-month LinkedIn Premium offer, but I am receiving the following error message:"Offer expired: This coupon has expired. Please use a valid promotion link or contact customer support for additional assistance."Context: I originally accessed the link 10 days ago and reached the payment information page but did not finalize the activation at that time. When I returned to the link today to complete the process, I received the expiration message above.Could you please advise on how I can reactivate this offer?Thank you.

i have paid plan but LR not recognising it. I have recently restarted the photography plan so perhaps that is the issue. I can only use library mode. I've emailed the ecs email - no response within specified time. Help please! thanks in advance

I've not had the need to navigate to my account or plans at the Adobe website for a long time but now that I need to I'm finding it simply won't load.  I've tried rebooting, using a different browser, inconito mode, nothing works.  After signing in I click on Plans and Payments then Plans.  I get the spinning circle that never loads.  Other choices on that page (Payment methods, Orders and invoices, etc.) all open without delay.  Is there anything I can try to make this work?

Hi everyone. Back in March 2025 I signed up for a trial on Adobe Acrobat Pro and AI asistant for Acrobat. However I cancelled it before it would cost me money as I found out I didn't have the need for it. Also it clearly shows on my account page under invoices that no invoices has been sent and that is was cancelled. None the less Adobe keep withdrawing money from my account. It is 337, 5 DKK (53 us dollars) monthly and 3375 DKK (530 us dollars) in total for 2025. To be honest I'm very tired of it. As it is nearly impossible to get hold of a real person at Adobe than can help sort it I'm asking you how  make it stop and how I can ensure that Adobe refund me the money they've taken even though I've never had access to the products! Thank you, Bo. 

My officemate and I did avail a separate individual Creative Cloud plan last year, and right now we are planning to renew it again, but we do want to make it as a team accounts. Yet we want to keep our accounts, and not register a new one.