Account, Payment, & Plan

Please offer a budget friendly subscription that contains only Lightroom Classic. Lots of hobby photographers do not want Lightroom mobile, cloud storage or websites. I would really like to upgrade from my old Lightroom 5 but cannot justify paying for a subscription that includes things I will never use. If there were a cheaper plan that included only Lightroom Classic I expect many people like me would subscribe.

I have a personal adobe account. I work for a non-profit which just bought the non-profit adobe package. I use the email address that the activation was sent to as my personal adobe log in, when I try to activate the non-profit package and use that email addy it won’t activate the non-profit package. How do I activate the non-profit package while using my personal adobe email login.

I cancelled my free adobe pro plan 5 days in, for some reason an ai assistent was also tagged along with the plan. The cancellation however only cancelled the ai assistent and now I got a notification I was billed 36 euro. Needless to say I'm not pleased with the confusing manner this company runs its subsciptions.

I want to request for a refund. They charged me in my old credit card

Dear Adobe Support Team,I hope this message finds you well.I’m writing to report an issue with my Adobe subscription. A payment was deducted from my account, but my subscription has not been updated or activated yet. And also i want to change the plan to yearly student offer for 3999/year.Here are the details: Email associated with my Adobe account: (email id removed by Adobe moderator) Date of transaction: 15 May 2026 Amount charged: Rupees 1516.30 Payment method: Credit Card Please check this issue and update my subscription or refund the amount as soon as possible.I’ve attached proof of the transaction for your reference. Thank you for your assistance,Ubaidurrahiman

I’ve tried contacting support but no email is shown on the app or website.

I subcrived two products in the same date (total 45€), canceled them well within the 14 days given by the European legislation, I got 8€ back but the other’s 37€. The boot works in loop, meaning it gives no answers, no human reply. Another SCAM by one of the largest!

How may I complain to Adobe management about the issue concerning Adobe not supporting naming or labeling passkeys individually in the account settings?All the various other accounts I have with different application vendors support this; I thought this was an industrial standard.The concern is that more than one passkey should be registered, I usually register five Yubikeys.  If one physical passkey is lost/damaged, that key must then be removed.  If there is no process to name the keys, I will then need to remove all the passkeys and re-add the passkeys again.

Adobe not providing adequate services, require refund. Same Day

I want a refund a minor purchased this and you having be taking money from me for months. I have never not once used your services, I would like a full refund, you pretty much stole from someone who doesn’t have the means to pay for this, multi million dollar company should have no problem refunding a customer that has never used your services. 

Why is it so difficult to get ahold of a real person to help with billing? I'm being double billed $22.99 every month since Feb 22, 2026.come on! Someone in billing please help me!

mere pass bill ye sab kuch nhi aya hai aur na he premium feature unclock hua hai bss likh raha hai your lane access your app and dowload nhi ho rha hai  

Hello Adobe Support Team,I made a payment for Adobe subscription via UPI. The transaction shows successful in my bank account, but my Adobe account still shows Free Membership / no active plan.Details:Adobe account email: capturemomentshzb@gmail.comPayment method: UPITransaction status: SuccessfulIssue: Subscription not activated / plan not showingPlease check and either �⁠activate my subscription or �⁠initiate a refund if the order was not completed from your side.Thank you.upi id :- 6200592884-2@ybl   

Hello, I'm a poor student that can't afford paying every month just to use photoshop, but I've been using photoshop previously at my school and I really like to be able to use a good photo editing program. I've just noticed that the creative suites is no longer available. Is there really no way for me to get photoshop from a one time payment legally? Really hope someone knows a way to get Photoshop legally without having to pay the rather expensive subscription fee (very expensive when I only want the one program )Thanks in advance and best regardsNick

I forgot to cancel the trial and I got billed today, so I cancelled before any use of the product and would like a refund

On May 10th I cancelled my Adobe Acrobat free trial and got a confirmation email from Adobe, yet today (May 13th) my card got 4.99 USD declined for some service called AI Assistant for Acrobat like what the heck Adobe? You did not even mention anything about this in the Cancellation Confirmation Email. I want my money back this feels like a fraud :) 

Yesterday Adobe completed checking my academic status, confirming discount. But today they took the full price! 

Cancellation of my subscription yet charges are still auto debited.

I started a free trial for acrobat reader, I didn’t know all the other services also started. right after that day I cancelled the plan. but I didn’t know it was not updated on web or it was active on some other plan. after that I never checked it thinking I’d already cancelled the subscription as I saw software stopped the trial services.Today 13 may I just saw the payment deducted. and Right away I’m here. I checked and cancelled whatever plan I saw was active. + I want my refund please. As I saw in 14 days I can request the refund. it’s just couple of hours It got deducted and I saw it and came here.

Escribo por aquí ya que el chat y los teléfonos no me han ayudado y no responden. Realice la cancelación de la prueba y ya me habían cobrado el último día. Solicité el reembolso pero aunque me dijeron que ya estaba efectuado, no es así. Hablé a mi banco y tuve que meter aclaración porque a ellos no les aparece nada acerca de esa devolución, esto ya tiene casi un mes y no veo el reembolso del mismo.

Je souhaite modifier ma formule et c'est impossible à chaque éssai, le même message : "nous n'avons pas pu modifier votre formule. Merci de réessayer."Ce n'est pas normal ni honnête. Comment joindre le support Adobe? et Le service juridique ? 

On January 20th I started a trial account and thought I had cancelled it within 7 days. When I recently checked my credit card, I saw I had two accounts (plans) and have been charged in total 36.29 and 24.19 euros per month and when I cancelled today I will be charged about 150 euro’s to cancel the second plan.I feel very much tricked because (a) it seemed easy to cancel trial but then I messed up and (b) adobe could have let me know I had two accounts (why would anyone have two) and © that there is no easy way to contact Adobe except through a textbox

I’m a long time subscriber to Creative Cloud. Now I can’t access any apps. Every time I open, say, Photoshop CC, it is blocked with a screen that is asking me to start a free trail.

It seems that something called stock was bundled into our premier subscription. We love premier but do not use stock. We canceled our subscription to stock after we realized what was happening. Is it possible to get a refund? We are a small nonprofit so any amount we are able to get back helps us to continue to serve our youth! Thank you! 

Hi! We recently re-purchased our subscription of premier and it apparently came with something called stock? We do not use this service and were just charged for it. We love premier and wish to keep the editing service. Is it possible to get a refund? We are a small nonprofit so any amount refund helps us continue to serve youth. Thank you!