Account, Payment, & Plan

I was unaware that this was an ongoing/anual contract - I was lead to believe it was a month by month and i could cancel whenever

Hallo, ich möchte mein ABO zu Express prüfen lassen.An wen wende ich mich?Bitte um Hilfe!MfG 

I cancelled my subscription days before my free trail was up and now I’m getting charged for the same subscription I had previously cancelled and my account says I have acrobat pro even though I had cancelled it.

Tenho um plano de 140,00 que tem direito a todos os aplicativos, só que percebi que esta vindo cobrando duas vezes ao mês e agora recebi uma cobrança de 755,01 x1 no cartão,não sei o que esta aconteceu, o suporte de IA não resolve nada nem no Telefone deles.não sei ais o que fazer.

im not intrested this subsripstion  plz refund my amount 

Despite cancelling the e-mandate with my bank and my plan with Adobe within the free trial period, the amount has been deducted from my account. The bank says the mandate rests with the merchant. I cannot even find an email address to send an email to Adobe. My emails sent to the addresses given on the internet have all bounced. If I cannot cancel my plan with them, the amount will be deducted every month. Please help.

"Hi, I noticed two charges on my account today (July 6): one for $37.09 for Creative Cloud Pro and another for $21.19 for Adobe Acrobat Pro. I am not using either of these services and have already cancelled both subscriptions today. Since these charges happened today, could you please manually issue a full refund for both amounts ($37.09 and $21.19) and confirm that there are no early termination or cancellation fees? Thank you!"

I have just used the plan identifier and discovered that I am being charged for a plan that does not belong to me, as the email associated with it is not mine. I suspect that I have been charged for this incorrect plan from 10/25/2015 to 06/24/2016. How can we rectify this issue, since I cannot cancel it because it is not under my account? The invoice number is BL3496940383.

Hi. I forgot to cancel my After Effects free trial in time and was charged. I just tried to cancel, but I  accepted a '3 months free' offer thinking it would credit a refund. But it seems it didnt. I would like to  request a full refund for the initial charge. Can you help me with that?

Hi it will not allow me to cancel my subscription 

Hi. I have an Adobe Acrobat Pro monthly subscription which I cancelled just today when I learned that it billed again just 12hours ago after I thought I cancelled it last April or May. Why am I billed again? Am I eligible for a refund?

I'm trying to purchase a Photoshop subscription, but I can't complete the payment. During checkout, I receive a message saying that the information I entered is invalid, even though my payment details are correct.

This is screenshot for the payment found by Adobe Charge Finding tools using my credit card number. Meanwhile my Adobe Account has no any registerd plan for any app. It seems that Adobe charge payment for wrong email account as my email account is EMAIL REMOVED FROM THIS PUBLIC FORUM but charged payment email is q*****0@gmail.com

I am writing to report an issue with my Adobe Illustrator access. I purchased a subscription on July 1st, 2026, and my payment went through successfully. However, whenever I try to open the application, I am blocked by a screen that says "Permission Required" or "Request Permission."

I cancel the trial within 7days, why still deduct my card? And can remove my card from system. So u won't change me again

I signed up for an Adobe free trial in Thailand (either Creative Cloud Pro or Illustrator specifically, I'm not certain which) intending to use it for just a few days. I forgot to cancel in time and was charged 3,889.45 THB in May.I cancelled shortly after that charge. However, I've continued to be charged 525.37 THB monthly since May under the merchant name "ADOBE*ILLUSTRATOR," including again in July. When I sign into my Adobe account, I only see one invoice (the original 3,889.45 THB charge), no record of this second charge or any active plan tied to it. When I try to open Illustrator, I'm redirected to a "choose your plan" screen, confirming I have no active access.I've tried Adobe's AI chat support to try to reach a staff member, but it told me I need an active plan to proceed, which I don't have, so it can't help me with anything. I have no other Adobe accounts or emails.Has anyone dealt with this before? I'd like this charge identified, cancelled, and refunded, since I have no v

WOW! I am so disappointed with Adobe. How low can things get? Last month I used a trial of Adobe Pro. I did what I needed to do and then canceled the subscription. I even got a nice email on the success of the cancellation.  I figured that was a done deal. Then I was charged $6.99 for an AI package. I have no recollection of ever signing up for it. Nor would I ever want it. I hate AI with a passion.  My guess is the cancellation process is made to be so difficult and to keep you busy and it suggests something that you don’t see, exactly like AI does. Suggests things you may want and you don’t see the slight of hand and they sign you up for some more crap you don’t want.  This is the AI bubble scrambling for dollars to pay for all of this data center bull crap. How low can it get? I know it’s only 6.99 but it’s still horrible. You shouldn't need an act of Congress to cancel a trial period.  Nor should a company like Adobe swoop so low. There goes another half hour of my life posting som

Hi, I'm having a persistent issue accessing my Plans & Payment page at account.adobe.com/plans. Every time I navigate there, I get the error: "Unable to load data — An error occurred. Please try again." Clicking Retry does not fix it. The error appears immediately and consistently, not just once. I also tried the Support History page (account.adobe.com/support), which shows the same "Unable to load data" error and says it could not retrieve my support cases. Additionally, the Adobe Virtual Assistant showed "Service Unavailable" at the same time. I cannot see what plans are currently active on my account, which is concerning as I may be getting charged without being able to verify what for. I also tried contacting Adobe support via live chat, but that was unavailable too. Is anyone else experiencing this? Is there a known fix or workaround, or can an Adobe team member please look into this and help me view my active plans? Thank you

Ich habe mein Abonnement rechtzeitig gekündigt, trotzdem wurden mir erneut 18,14 € abgebucht.Wie kann ich mein gesamtes Konto vollständig kündigen, sodass keine weiteren Zahlungen mehr erfolgen?Mit freundlichen Grüßen 

Hi, please help! How can I get a refund. I canceled the subscription today and still got charged, invoice is dated today as well. I do not need the product/service!

I have a case from a user who contacted me because I’m an Adobe Community Expert. Her situation is quite unusual. She says she paid for 12 months and then canceled the service. However, according to the email Adobe sent her, her subscription is paid and active until December 2026, as shown in the attached email (it’s in Spanish).Honestly, I’m not sure how to help her, but it feels unfair that even though she paid for the full year, her service was deactivated after only six months. Does anyone know how we can assist her in getting the full year of service she has already paid for?Thank you very much for your help.<image removed by mod>Camilo Gutierrez@camiloadobe

Good afternoon. I live in Ukraine. After the latest shelling of Ukraine, I had no power or service, so I couldn't cancel my subscription before July 3rd. I don't plan to pay for the subscription yet due to financial difficulties. Please cancel my subscription but keep my account. Thank you.

I’ve been trying to purchase a subscription since July 2nd, but I am completely stuck at checkout. I keep receiving this exact error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank."I know the standard advice is to contact the bank, but I have already done that and much more. Here is the exhaustive list of troubleshooting steps I have already taken: Bank Verification: Confirmed with my bank that international online transactions are 100% enabled and there are no blocks on my end. New Accounts & Cards: Tried multiple active cards. I even went to the bank, opened a completely new account, and got a brand-new card just for this. It still failed. Alternative Methods: Tried different devices, different networks (Wi-Fi/Cellular), and even different email addresses. I also tried purchasing the 1-year prepaid plan instead of the monthly plan. Support Agent Failure: I contacted Adobe Support.

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Contraté el 14/5/26, Adobe acrobat. Respondiendo a una ventana emergente. decía un mes gratis de prueba y 7 días después me han cobrado automáticamente 69,99€. Les ruego me hagan un reembolso por el mismo valor. Esta mañana, hoy 23/5, ha sido cancelado. Es que solo fue para probarlo. No lo necesito. Esta mañana he visto un correo con el aviso de haber cobrado. Automáticamente lo he cancelado y he llamado al banco. Me han dicho, que primero lo hable con ustedes. No creí que me iban a cobrar antes del mes. Como habran visto, solo lo utilicé un día para probarlo. Gracias Emilia Montávez López