Account, Payment, & Plan

Hi,  I got in 2024 November a redeem code and want to activate/extend today (2025 October) my 1 year plan, but it doesn't work.  Is the code even time related? Who has the experience?  I don't understand, I purchase two codes but it works only for 2024?? thanks

I purchased a Student Creative Cloud plan today, and the payment went through successfully (I can see the invoice), but I haven’t received any email to activate my account or verify my student status. I have checked both my inbox and spam folder, but nothing has arrived.When I try to access my Plans on the Adobe website, I get error messages, although I can see the plan in my invoices. I also tried the support phone number, but it seems unavailable. Has anyone experienced the same issue, or does anyone know how I can request the verification email again, or if it usually takes a day or two to arrive? Any help would be greatly appreciated. Thank you!

I wanted to test out the subscription so I started the free trial. However, when I wanted to end the trial it wouldn't let me so now it says that I need to pay for my subscription; What can I do? 

I followed the steps to manage my plan in order to cancel a trial for Firefly, but when I click on my plan there is no scroll down for all the apps. I tried two different browsers (on a PC). Any ideas?

Guten Morgen. Ich habe das gleiche Problem mit Premiere aktuell. Das Photo Abo konnte Problemlos beim gleichen Paypal acount abgebucht werden. vor 3 tagen habe ich mit einem mitarbeiter gechattet. dieser wollte eine neue abbuchung veranlassen. bis heute ist nichts passiert. die telefonnummer vom deutschen support funktioniert nicht. der chat funktioniert auch nicht. ich habe auch keine lust, dass premiere dann auf einmal abgeschaltet wird?! was kann ich tun? 

I've been having trouble to reach out to a real person and and customer service of Adobe through all the numbers provided for each countries and I've tried for Ireland, UK and United States and not working numbers at all. Seem like Adobe have invalide numbers on the websites

Hello, I am an android used and i purchased lightroom  primium using upi transaction and when I tried to use it it wont work and it would redirect me back to the purchase area and when I try to restore it wont work and the subscription amount has been withdrawn from my account 

Hey, I've been trying to connect with the chatbot for a while now, but it's not responding. I know there's a hotline, but I'm worried about the high call charges from Poland, and my spoken English is poor. I really need to talk about my plan—it ends today, and I want to change it. Please help me speak with a consultant.

Hello,I’m writing here because the support chat isn’t working and the phone numbers are unavailable.A year ago, I purchased an annual Photoshop subscription but used the program only rarely. Over time, I completely forgot about the subscription since I no longer use Photoshop.However, a few days ago, I was charged again for the annual renewal (the new subscription period started on October 8).I have already canceled the subscription and would like to request a refund, as it has been less than 14 days since the renewal.Please contact me via email. I kindly ask you to review my case and consider issuing a refund.Thank you very much for your understanding and help.(Creative Cloud Pro)

Good morning, I cancelled my free trial a day before it ended and I'm showing a charge for the subscription. I would like to request a refund for the $32.46 please. Thank you,

Hello Adobe Support Team,I am experiencing a billing issue with my Adobe Creative Cloud subscription. When I try to update my payment method, I receive a “Billing issue” notification. However, when I go to the payment settings, there is no option to add, edit, or enter any payment details. The page only shows my plan, but no active fields or buttons to save or update payment.I have attached a screenshot to show what the page looks like.No “Add payment method”No “Edit” or “Save & Pay” option availableI’m unable to resolve the billing issue because I cannot input any card or payment methodCould you please assist me or guide me on how to fix this? I need to update my payment to avoid cancellation of my subscription.Thank you in advance for your support.Best regards,M Magdy   

I want help I don't need a bot or a forum. I want help. this is ridiculous how many pages do I need to go through to get help. this company has frauded me with a year annual subscription thing after a free trial. I don't want it it's almost useless. and I want to be done with it. this is am I just stuck paying the money and not being able to talk to any customer service this company scamming B2C is insane:

Hello. The generation AI is not working for me. I have everything paid for (my software package, points to generate). But I can't use them. Everything worked well on the other computer,

I'm trying to cancel my 7 day free trial adobe Illustrator, I see the cancelling button, but it doesn't go through.Can someone help me cancel the subscribtion? 

Hello everyone,I need some help regarding an unexpected charge on my account.I had an outstanding balance of $44.79 for my monthly subscription. On October 4, I added $46.02 to my Visa card to cover this amount. But instead of applying it to my balance, Adobe charged me $14.49 separately.This amount wasn’t used to pay the $44.79 I owed, and now I’m being asked to pay the full $44.79 again. I don’t understand why this extra $14.49 was charged.Has anyone faced a similar situation? What should I do to get this amount refunded or applied correctly?Thank you in advance for any help or advice.  

Ho bisogno di assistenza per il pagamento del mio abbonamento che scade tra due giorni! Tutte i tentativi portano ad una transazione per zero euro! Grazie!

Hi everyone,I’ve recently moved to another country and need to update my address in my Adobe account. However, the address field in my profile is completely inactive — I can’t edit or update it in any way.I tried to contact Adobe Support, but there’s no way to reach them. The phone number listed for the Netherlands simply doesn’t work. There’s no functioning chat or email option either.Since I couldn’t get any help, I decided to cancel my subscription entirely — but that doesn’t work either. When I go through the cancellation process, the website freezes at the confirmation step and then shows an error. I’m attaching a screenshot of what happens.At this point, I honestly don’t know how to proceed. Could someone from Adobe please advise what my next steps should be?Thank you 

We have encountered an error displaying your invoice. Try again in a few minutes. If this error persists, contact Customer Support.   ..well, I have been waiting many few minutes and the "Adobe Customer Support" is a myth that does not exist. Does anyone else have a similar?

My account is always loading, and it doesn't show any subscriptions. Tech support is also always loading. When I try to pay through Photoshop, I get an error message. Even though there's money on my card, and subscriptions have been charged to that card multiple times.

Same experience, they come up with error report, 7 trys and no response. Also, no direct contact and getting the run around online. Very disappointed. I've heard on youtube about this dodgy part about trying to cancel their subscription. 

I have had the email from Adobe saying my free trial plan is coming to an end and I can cancel or just leave as is and start paying. I have logged in and gone through to the correct place to cancel the plan but when I click the final button I get an error message and it doesn't finish the cancellation. The whole process is fine until this point so it seems very strange and In can't help but feel like it's a scam. See error message attached. Can someone tell me what to do as I have tried all morning so far and it's the same message. I tried on my phone and laptop.

I want to cancel my free trial for photoshop and creative cloud. Signed up for both today, but it's far from what I expected it to be. When I try to cancel via my profile page, it throws me an error at the end. Also tried to contact the chatbot, which seems to be out of service (I tried on 3 different devices). Already stating this here so I won't get charged for anything after this free trial ends and I'm not able to cancel. Who can help me out?

I have a big issue regarding my subscription, which I actually cancelled, but now it seems like after the trial period, they just kept the annual subscription. Since I am in a country using VPN to access my adobe, the customer support simply wont work. I cant find any adobe customer email, so I dont know how to reach anyone. Please someone from Adobe text me, provide me an E-Mail. Thank you.  

Hello,I have had the creative cloud pro membership for a couple of years now. I just entered university and would like to take advantage of the student discount.If I cancel my normal membership right now and start a new one, I have to pay an early cancellation fee. Is there a way to switch memberships without paying the fee?For some reason when I go to change my plan, no student options appear.I would really appreciate the help. Thanks!

Guten Tag,ich hatte vor einer Woche ein Illustrator Probe Abo gestartet, welches bis morgen läuft. Ich habe mein Projekt abgeschlossen und wollte das Probe Abo nun kündigen. Leider ist es mir nicht möglich dies zu tun. Ich habe es bisher schon knapp 50x probiert - in 4 verschiedenen Browsern, mit Inkognito Tab etc. - immer kommt die gleiche Fehlermeldung (siehe Anhang). Danke im Voraus!Marcus