Adobe Acrobat Sign

Hello,My Creative Cloud subscription expired because my payment failed. My Adobe account is currently set to Italy, but I need to change my account country to Greece because my billing address and payment method (Revolut) are in Greece. I also have a Lightroom cloud library that I don't want to lose by creating a new account.Can an Adobe employee help me change my account country from Italy to Greece?Thank you.

When using Adobe Sign, each signature creates an automatic email to the file originator. The final signature creates an email where the subject line ends in “Signed and Filed!”.The exclamation mark is not an accepted character in Windows file folders, forcing the user to edit the subject line before saving. This is annoying, and the exclamation mark isn’t necessary. Why not remove it?

All templates shared within our organization appear to have had their visibility changed to Owner Only. Previously, they were available for all internal users to use.We need assistance restoring the "Available to all users in the organization" setting, as this issue appears to affect all shared templates globally.

I have a reminder set for a document sent out for signing The user signed the document through another option, I cannot turn off the reminder for them to sign.I don't want to cancel the agreement.I have tried the help option, it suggests going into the Manage page option and then to the garbage bin. I dont have a manage page option, and if I click on the agreement there is no garbage binPlease help 

I changed my name in the profile and it shows correctly when I login. But when I send document for signing, it displays my previous profile name as sender. I tried logout, but it does not help.

Hello, I am trying to create a developer account on adobe sign API. I have filled in the form on the page https://www.adobe.com/acrobat/business/developer-form.html but 30 minutes later I've received no letter to register. The spam folder is empty. A friend of my has the same problem, but he hasn't received the email for months. May be I'am doing something wrong? Could you help me please ? Best regards,Valentina

Is there a setting that has to be changed? 

This is crazy. I've now spent hours trying to figure out how to manage old drafts or sent docs, and the deeper I dig the more I find out that we no longer have access to manage our old documents. Can't even view old signed documents. What's worse is that Adobe is completely unresponsive or providing any notice or documentation on how to use this new interface. Adobe are you kidding me?Please at least offer the option to use the old interface while you work out the issues on your end with this new interface so we can offload our documents or move to another service like DocuSign.

No longer seeing signature being populated at signature tag. Is anyone else having this issue? We have 10 customers who we integrate with and send documents for signature through their Adobe Sign accounts. Half of them no longer recognize the signature tag and place the signature at the end of the document, while others are still working fine. Trying to understand what in the new release may be causing this or if we need to make a change going forward.

I sent a document to multiple people for signature. My intent is that each person signs and returns their individual document. The document asks for sensitive information so I do NOT want it shared with others. The confirmation notice says the following:A copy has also been sent to you at... for your records."WorkLab Coaches Contract" was sent for signature.... They will complete “WorkLab Coaches Contract” in any order.As soon as the agreement is complete, all eligible parties will be e-mailed PDF copies.When it says that "all eligible parties will be e-mailed PDF copies" - does that mean of ALL signed docs or just their own?Thanks

I need to sign a document and have my client sign the document. A copy of that digitally signed document then needs to be sent to a third party. After the copy of the digitally signed document is sent to the third party, I need to add an addititional signature to a page of the document (attesting to the fact that I sent the documnt to the third party) and then have the final document with all three signatures, my original signature, the client's signature, and my second signature. Is this possible? If not, this is a fatal flaw in design because there are many instances where a digital signature needs to be added to the original signed document later, but the document also needs to be available before that final signature is added.

I've followed the instructions on other posts and videos, but have had no success in getting my correct name (Kitty Norton) to come up on e-signature documents I am sending out. Instead it comes up with my old screen name, Kittastrophy Prone.I have:Logged into my Adobe Account, the profile name is correct in both Profile Name and Account NameLogged into Adobe Acrobat Sign, then clicked on my name in the upper right corner, then clicked on Manage Account, from there I've tried Account and security in the menu at the top of the page - all instances of my name are correct. And I've also tried Edit Profile from the right side menu, all instances of my name there are correct also. I can not find any instance of the incorrect name anywhere that is appearing in the e-signature documents I'm sending. Assistance is appreciated.Kitty

Hello,I’m attempting to register for an Adobe Acrobat Sign Developer Edition account so I can integrate the Acrobat Sign API into my application.The registration form says I should receive an email within approximately 30 minutes, but no email ever arrives.Here’s what I’ve already tried:Created and verified my Adobe ID. Signed into my Adobe account before submitting the registration form. Checked spam/junk folders. Waited well beyond 30 minutes. Submitted the form on multiple occasions over several days. Tested with a second person (my development partner), who experienced the exact same issue using a different Adobe account and email address.Neither of us has received the provisioning email or been able to access an Acrobat Sign Developer Edition account.Could someone please verify whether there is an issue with the Developer Edition provisioning service or check whether our registration requests are getting stuck?If needed, I’m happy to provide the email address(es) used for registra

Hello, I currently have a form I used in DocuSign as a powerform. I am moving it over to Adobe as a web-form. I need to have a hyperlink in my email to clients. I need two signers (they can be the same or different). The first person will complete the form and the second signs off on it. The link will be clicked on by different clients and will change. How can i set up the web form that way? I can’t seem to get pasted the email box without putting in an email (which I won’t have) 

The agreement went back to the first signer, but there was none of my prefilled information.

Feature Request: Add a Final Recipient Review Screen Before SendingAs a frequent Acrobat Sign user, I'd like to suggest an improvement that would save users a significant amount of time and help prevent mistakes.Currently, after entering recipients (signers and CCs) and clicking Next, there isn't an easy way to review or modify the recipient list while placing signature fields. If I realize I need to add or remove a signer or CC, I often have to go back and redo many of the signature and date fields I've already placed.Suggested ImprovementsOption 1 (Preferred): Allow users to view and edit the recipient list at any point during document preparation, without losing the fields they've already configured.Option 2 (Minimum Improvement): Before the agreement is sent, display a final confirmation screen that clearly shows all signers and CC recipients and asks:"Are you sure you want to send this agreement to these recipients?"This would give users an opportunity to perform a quick sanity ch

Hi, one of our colleagues is on holiday and has created an automated daily reminder for signatures to an external Site. The Site asks us to turn off the reminders as they will not sign electronically. Is there any chance we can cancel the agreement in AdobeSign although we haven't created it and have no access to our colleagues AdobeSign account? I approved the document in AdobeSign and have it in a folder but cannot cancel it. Thanks for any suggestions.

I’m using an agreement template in Dynamics 365 Online and have configured data mapping to populate fields from CRM into the template. However, some fields have variable lengths—for example, a value could be 10 characters in one record and 100 characters in another. Similarly, certain address fields (such as Address Line 2) may or may not contain data. I’m currently using text tags to insert these values, but I’m struggling with layout and formatting. Adding extra whitespace to accommodate longer values doesn't seem like a good solution, while leaving it out causes the text to truncate or disrupt the document formatting. What is the recommended approach for handling variable-length and optional fields in agreement templates? Any best practices or suggestions would be appreciated.

I am using Adobe Acrobat Sign in the Microsoft Edge browser, and I cannot locate the field properties setting that can be used to make each form field required. I previously sent out an agreement for signature using Adobe Sign in the Edge browser, and the signatory completed only one of three necessary form fields.  I am trying to prevent this from happening again. How can I make each form field required? EDIT: This issue is only true for the “Date of Signing” form field. Is this field automatically required, or does it auto-populate when the assigned signer signs? 

I want to create a Web Form where the signers are not known in advance.The first user would open the Web Form, enter their name and email address, and sign the document. They would also enter their manager's email address into a form field.Once the user has signed, I would like Adobe Sign to automatically send the document to the manager's email address entered in the form so the manager can review and sign it.Is this possible using Adobe Sign Web Forms and Workflow Designer, or would I need to build a custom solution using the Adobe Sign API?

Can someone please provide CFR 21 Part 11 compliance documentation

Hi! Looking to see if this is a temporary issue. I gather hundreds of signed documents by using this function and now I no longer have access to the signed document as they are sent out by individual abobe licenses on my team. They are supposed to save automatically for me to pull out of our Sharepoint group but per the pop-up that is not available “right now”. 

I have a template on adobe.acrobat.com that uses the Full Name field. It was working fine but recently, when I send it to new recipients to sign, whatever email address I use the Full Name field is automatically filled in with the same wrong name. So I’m sending it to multiple people, i.e Joanne Smith, Alice Weedle & Laura Flemming - all with different email addresses - and the Full Name field is saying Leanne Leigh for every one. 

Hi, my entire team is unable to request signatures using Adobe. We get the message “E-signing services are temporarily unavailable. Please try again later.” on browser, and the message “authentication failed” on the application. Our IT team has tried to clear old Adobe profiles, reinstall Adobe, restart our computers, basically try everything they can think of (including everything in this old post: E-signing services are temporarily unavailable. Please try again later. | Community) It is happening on both the desktop application and in browser. Our org recently switched to Adobe nonprofit licenses.At first when I tried to request an e-signature, I would get an error message saying I didn’t have e-sign capabilities. After IT did everything above, I can now click to request an e-signature on a document and actually put in an email address. At that point, I get the error message “Authentication failed.”Are there any other steps we can try? Any other suggestions?