Adobe Acrobat Sign

I’ve built a few document templates in Adobe Salesforce and each time I go to preview I hit an error around the null object. The user has all of the object permissions that I’m pulling my information from and i have tried narrowing it down to just adding the record Id on the template to see if any of the lookup fields were causing issues but i’m still receiving this error attached  

Hello all, I've run into a problem where I require a recipient's name be populated on a document, but the form shows complete once they sign and the name field is left blank. Any suggestions or feedback is appreciated! 

Trying to send a document for e-signature. Keep getting the following 'Authentication Error' message. I have checked that I have Adobe Pro. My IT people have suggested asking on this forum how to correct this issue. 

Hi, We're trying to implement an endpoint to receive Adobe Sign webhooks in a PHP/Symfony application but can't seem to pass the verification process. The registration form always returns "The URL provided is not a valid webhook URL." Our code looks like this public function __invoke(Request $request): Response { // fetch the header $adobeClientIdHeader = $request->headers->get('X-AdobeSign-ClientId'); // Compare it with what we expect to receive // Which is `UB7E5BXCXY` in integration environment if ($adobeClientIdHeader !== $this->adobeSignClientId) { return new JsonResponse(null, Response::HTTP_FORBIDDEN); } // Return the client id if the method is GET if ('GET' === $request->getMethod()) { return new JsonResponse(['xAdobeSignClientId' => $this->adobeSignClientId]); } if ('POST' === $request->getMethod()) { // Handle the webhook... return new J

Someone sent me a document to sign and I noticed that the name listed there is an old married name that I have not used in over 10 years. My Adobe account has my current name and I cannot for the life of me figure out how or why that old name is being used.

The “Request e-sginature” feature has disapearred in my desktop app and I get the following message with trying to use the web service: “E-signing services are temporarily unavailable. Please try again later.”I have tried mulitple computers and signing in and out. I have the Pro license supplied by work - who are telling me my account looks normal.Any ideas? 

My department uses a shared mailbox to communicate with clients and I do not want my individual email address included as a CC on completed forms. On the web forms I’ve created, my email address is automatically added as a CC whenever a client completes a form. The shared mailbox is listed as a CC Participant on the web form, not my individual address. I have also turned off all notifications in my profile settings. What can I do to ensure only the shared mailbox receives a copy of the completed form?Thank you,Dominic  

I am trying to understand if authentication of the signatory through Email OTP only qualify as EU Advanced Electronic Signature when using Adobe Sign, or if another authentication method is required (such as government ID)?Does Email OTP alone really fulfill the following requirements which must be filfilled to constitute an Advanced Electronic Signature (AES):The signature must be uniquely connected to the person signing it. It must be capable of identifying the specific person who created the signature.

We get errors with the format of international mobile numbers, this occurance is to El Salvador, but we also get errors with Argentina.  Is there a document that shows how the phone numbers for each country?

Administrators need Acrobat Sign Solutions for Enterprise to create workflow templates, but do users also need this license to start workflows?Can we just purchase Acrobat Pro licenses for users who won't use the created workflows or who will only participate as approvers/signers in it?

Hi, I am unable to open acrobat sign to see clients signed docs. Also, when I try to send docs for e-signature is authentication failed. What do i need to do? 

From the Adobe home page, I scroll down to templates. I have 10 templates, 5 of which I no longer need. The only option is to open a template. I cannot rename nor delete a template. I have looked hi and low clicked and double clicked on everything I can find. what am I missing? There has to be a way to delete these. I am the one who created them.

Sign is suddenly sending multiple emails instead of one. Before this week, when an agreement was completed the signers would receive a single email with all signers in the To: field and only a CC signer in the CC field. This week, Sign is sending a separate email to every signer with that person in the To: field and all the other signers in the CC field. The result is that if there are 5 signers, they are each receiving 5 emails instead of 1. We've made no changes to the web form.

I’m trying to set up a contract to sign and send to a recipient for signing. When I click on ‘Request e-signatures’ in the bottom left of the screen nothing happens. I have ‘Acrobat Sign’ as part of my package.Can anyone advise please?

In Adobe Acrobat E-Sign, CC recipients receive both the "Agreement Sent" notification and the final signed document. Is there an account- or group-level setting that allows CC recipients to receive only the completed document? Any advice or recommendations from others who have encountered this would be greatly appreciated.{Title edited by Adobe moderator}

I typed an e-signature request e-mail incorrectly. Now every time I begin to enter the e-mail, the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

Adobe Sign is not working.  When I request e-signatures, I get the error message “authentication failed” after inputting the recipient’s email address.  

I have tried several times to send a document to be signed and the recipient does not receive the email notification at all. If I send a remibder, however, the e-sign will show up in their inbox within seconds. Why is this happening? It all started after we got our plan upgraded from personal accounts to business acounts. Thank you

I have a pdf form set up for employees to access from our internal site and complete as needed.  There are required date fields that the employee must complete before the form is sent for approval (signatures).The approvers consist of a committee, requiring a specific number of signatures but not all for approval.  Without assigning the signature fields to specific recipients, the signers would have to sign, save and then send to the next signer.  Because all don’t have to sign, that is not practical.The signature fields need to be assigned to specific approvers (signers).  This would allow each recipient to receive a notification each time a signature is added so they know if the approval is complete or if a signature is still required.I have figured out how to add recipients and assign signature fields to each recipient but I haven’t found a way to save those assigned fields to the blank pdf form and still allow employees to complete the data fields before it is sent for signatures (

Hi there,I am trying to get a document signed but the autofill is generating a name based on the email address which is incorrect and I can't work out how to change the name. Has anyone had similar or know how to amend at all please?Many thanks,

I have integrate Acrobat Sign REST API v6 server-to-server. Signers open agreements using the esignUrl from GET /agreements/{agreementId}/signingUrls, embedded in our own portal.  When the same signer opens the same agreement via the email link, their saved Personal Preferences signature loads automatically. Via the API signingUrls link, it never loads — same browser, same logged-in Adobe account, same signer.  Already tried: same session/cookies, embedded and non-embedded, guest and internal Acrobat Sign users, Acrobat Sign Authentication (ADOBE_SIGN), and "Allow recipients to use their saved signature" set to All recipients.  Is this a permanent limitation of the signingUrls flow, or is there a supported way to get the saved signature to load in an API-issued signing session?

Hi All,I am getting the same authentication failed notification when trying to specify where to sign on Adobe E-sign.Any guidance or advice would be appreciated on how to get this resolved.

Hi all,Hope anyone could help me to resolve my Acrobat request e-sign Authentication failed issue.  I do have the Enterprise licenses for Acrobat Pro with other service included Acrobat Sign.  After I selected the document, request e-sign, enter the email address and click on button "Specify where to sign" it shows Authentication failed.   Already tried below from Adobe admin account- Unassign and assign back the Acrobat Pro license to user account- Delete user account from admin and recreate the account I also checked Acrobat software is running the latest version and ran repair but it still doen't help...Would anyone can help?  Thanks.

Hey guys,I've received a signed contract document from the client as the pdf. It's signed with a digital certificate on Adobe Pro. I also have the Adobe Pro, but I'm not able to sign from my end - also using digital sign / certificate option with Adobe Pro - the option is simply disable, I don't know what to do.