Adobe Acrobat Sign

We’ve been running into a recurring issue with Adobe Acrobat Sign over the past few days across multiple users on our team and multiple recipients.This issue is currently affecting our ability to get documents completed and signed, so we’re trying to determine if this is a known problem or something new.When recipients go through and complete all signature and initial fields in the document, they are still prompted that one required field remains. When they use the arrow prompt to navigate to the remaining field, one of the following occurs:There is no visible signature or initial field anywhere on the page (or surrounding pages) to complete. There is a visible field, but it appears to already be completed. The client can click it again and reapply their signature, but the system still shows a required field remaining and continues to loop them back to the same field when using the navigation arrow.This has been happening consistently over the last 2–3 days across different documents (

Hi, Enable Automatic Status Update is denying in Adobe Sign. User has Sys Admin access and launch Setup wizard with credentials.User is getting this error “User denied the authorization to the Adobe Acrobat Sign App in the consent window.”

Buongiorno gruppo, quando accedo a sito Adobe.com con le mie credenziali ottengo la seguente segnalazioneI servizi per la richiesta di firme elettroniche non sono disponibiliper il profilo selezionato al momento dell’accessoNaturalmente, se tento di firmare, ottengo ciòI servizi di firma elettronica non sono al momento disponibiliRiprova più tardiPer togliere il dubbio che dipendesse dal PC o dalla rete aziendale, il mio tecnico ha provato da suo pc, nella sua sede, ed ottiene ugualmente questoI servizi per la richiesta di firme elettroniche non sono disponibiliper il profilo selezionato al momento dell’accessoMentre nel mio PC ,se il mio tecnico entra con le sue credenziali, la firma funziona.Attraverso una serie di passaggi si arriva in un punto in cui si può richiedere attivazione Adobe Sign. Appare questoAdobe Acrobat SignAccetta l’invito Adobe Acrobat Sign che ti è stato inviato per e.mail. Per eventuali controlli, rivolgiti all’amministratore del tuo accountMa non mi arriva nulla

I use Adobe Acrobat Sign to get electronic signatures on documents.  People are always confused with the date section, which always lists the date as DAY/MO/YEAR, so that August 10, 2025 is listed as 10/8/25 rather than the US standard 8/10/25.  As a result, I ALWAYS get calls from signers saying that the date is showing up 'wrong'.  I finally decided to contact Adobe customer support and was told that I need an 'enterprise level subscription' in order to show the signing date in the proper US format.  I know the United States is one of a minority of countries (along with Canada, Greenland, the Philippines, Kenya and a few others) that use the MO/DAY/YEAR format, but shouldn't there be a simple setting or adjustment for this in Adobe Acrobat?  Instead, Adobe is forcing everyone who uses the US format to pay through the nose  in order to enable 'Global sign setting 3' that will show the date as MO/DAY/YEAR.  The cost to do this is excessive:

I want to reset my password and the authentication code is sent to a phone number which I no longer have access to, how can I solve this?

I have been trying to change my plan, but when im on the confirmation screen the website justs says “We couldn't process your request. Please try again or contact support if the issue continues.” the ai support is completely unresponsive. I have done everything i can think of. I am aiming to move to a premiere pro plan from my lightroom plan as offered by adobe, but it will not let me do this. I feel like im losing my mind. idek who im speaking to right now 😭. adobe can you fix this for me? This is a very annoying experience. 

My department uses a shared mailbox to communicate with clients and I do not want my individual email address included as a CC on completed forms. On the web forms I’ve created, my email address is automatically added as a CC whenever a client completes a form. The shared mailbox is listed as a CC Participant on the web form, not my individual address. I have also turned off all notifications in my profile settings. What can I do to ensure only the shared mailbox receives a copy of the completed form?Thank you,Dominic  

We have several people sending out agreements for approvals.  We are seeking to enable a central support team to pull a report of agreements that have been shared with them on who has been sent the agreement and approval is pending or completed.

Since May I have been experiencing issues with documents sent via workflows where I need the participants to attach files. Sending the template works fine but if I send the document via the workflow the participants are unable to attach.This had been working well all along and my settings have not changed.

I use an enterprise license for Adobe Sign and when trying to load a document for signing, I continue to get a "Server Error" dialogue box pop up. It tells me to reload the page but the error persists.  When I click on the link for 'customer support', I do not get an option to contact anyone and was eventually led to this forum to post my issue.  Is anyone else having this issue?  

Why the button to add a note disappeared? It was useful for visibility of notes when looking at the summary of all signed documents.

I tried to replace a signer and received the following error message (Image 1). I saw there was a similar post from 5 years ago, and the solution was to make a change under Account Settings > Global Settings (Image 2), but I do not see this settings option anymore. Please advise.Image 1 - my error messageImage 2 - solution from 5 years ago 

Hi, I am currently using an account that is created in China, and have since relocated to U.S. Every time I go to the app page, it tries to tell me to switch to United States and when I do, it will continue to stay in China region but giving me the same popup over and over again. Anyway to change the region? I have also tried to change email address to another one, so I can use this one to register a new account in U.S, but it just says “error with changing email address, please try again later”. Any suggestion?

I am using Adobe Acrobat Sign for salesforce. I am trying to get below expression to work for template but it doesnt {% conditional-section expr($count(`SBQQ__Quote__c`.`SBQQ__LineItems__r`[$contains(`SBQQ__ProductCode__c`, "Top Up")]) > 0 ) %}/////////lorem ipsum dolor…//////{% end-section %} what I am trying to do here is check if a CPQ quote has top up lines, if yes display a section.The above expression fails to get the count of top up lines. I have ensured SBQQ__ProductCode__c field is tagged in document tagging section. Please let me know what I am doing wrong here or if this is a bug Thanks

I’m having this issue now and I’ve done nothing different from yesterday when it worked perfectly fine.  I’ve restarted my computer, tried re-saving the file a different way and have tried a couple different files.    I have the latest version of adobe and I tried switching back to the old version, nothing is working.

We have several situations where we will allow a number of people to sign off a document where we only require one of them to do this before it it considered completed. I found an article from 2023 and the training shows you can add a group email however none of these appear in my e-sign for Adobe Enterprise.I’ve also tried classic mode but we still do not see the options Anyone know how you can send to say 3 people but any one of them can sign (that is only one needs to).

I am using bulk send but do not recieve emails to confirm when recipients have signed their agreement. When i use the single send option everything works fine so its not being blocked by a filter.  I have been into the settings and made sure that notifcationas are on but there doesnt seem to be a seperate setting for bulk sends. A bit of research suggested there is a background setting that adobe can adjust  to change the Send in Bulk Notification Roll-up" property to "Unlimited.

I only have a signature field placed in my document, but when I uncheck “Required,” Acrobat Sign inserts this extra signature section at the bottom of the page.How can I stop Acrobat Sign from automatically adding this bottom signature block? Is there a setting or workflow that controls this behavior?

Beginning last Thursday (May 14th, 2026), prefilled form field data began to drop from our packages. Prefilled data will disappear after sending for signatures.  Prefilled data will disappear entirely from saved drafts. During singing, some signers also report their signatures as not displaying, but the audit paper documents them as having completed signature. The only workaround I’ve found is to hit save progress every 1-2 mins, and then immediately send your document for signature. Even then, some signers report back that their signatures don’t populate. Any document we save in draft status gets completely erased. Has anyone else been experiencing this issue? It’s incredibly frustrating to lose 30-45 mins worth for pre-filling effort. 

Hello, I would like to access the e-sign feature, but I’m receiving the following message: “Please contact your admin to access this feature.” As part of my company, I should normally have access to all tools, so I would appreciate your assistance in resolving this issue. Thank you in advance.

Hi,We are using an AATL Doc signing certificate to sign documents and that works as expected for everyone within the company except one user. When opening his signed document, the validation fails. If someone send this user a signed PDF that leverages AATL, it fails and shows UNKNOWN. However, if this user runs Adobe Acrobat reader first and uses "Run as Admin" context, then the validation succeeds for his signed document and other docs signed by someone else.Has anyone seen this issue?__PRESENT

Date of signing field seems to have no controls other than format of the date itself. It does not autosize and is truncated on signed document. 

I’m trying to set up a contract to sign and send to a recipient for signing. When I click on ‘Request e-signatures’ in the bottom left of the screen nothing happens. I have ‘Acrobat Sign’ as part of my package.Can anyone advise please?

Working as an MSP for a school and we are using the Adobe Admin Center to manage users and basic access. A user requested the “Send in Bulk” option be enabled for Adobe Sign; however, when we try to modify settings related to that, it is either unavailable or we do not have sufficient privileges and are met with a blank page. What is going on here?

I'm trying to add a calculated value to an Adobe Sign template. Instructions aren't helpful as it seems they were last updated in 2023 and screenshots don't reflect the options I currently see. Who can offer an example of a simple calculated value? I have two fields with specific field names. I just want to SUM(liq dam + service).