Adobe Acrobat Sign

Sign is suddenly sending multiple emails instead of one. Before this week, when an agreement was completed the signers would receive a single email with all signers in the To: field and only a CC signer in the CC field. This week, Sign is sending a separate email to every signer with that person in the To: field and all the other signers in the CC field. The result is that if there are 5 signers, they are each receiving 5 emails instead of 1. We've made no changes to the web form.

Hi, when editing a template that I have created. Just plain pdf documents with editable fields.Takes a moment to load, can see the spinning circles and then it loads for me to modify.However if I’m done and click close on the top right, and then remembered I forgot something.When I go and edit the template straightaway, it looks like it loads but then only a blank white page appears.Have tried clearing browser cache and cookies. Have tried different browsers.Same issue. It looks like I’ll be able to edit it again if I don’t try again for a while.Is there any soluton to this as I don’t want to wait around in hopes I can edit it again.

Hi, This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner. It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect. A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address. Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.   Other related unresponsive posts:Solved: Email address autocomplete in Send & Track How can... - Adobe Support Community - 7969

We used to receive an email every time a document was issued and another email when each party had signed. We no longer receive any of these emails - since 8 September. We have checked junk folders and Adobe Sign settings but have been unable to fix. Please help.

Hi everyone,I’m on Creative Cloud - Personal account.I'm unable to use the Request Signatures feature in Adobe Acrobat Pro or online, and I'm looking for help getting my profile entitlement reset.Whenever I try to send a document for signature, I run into the following errors: In Acrobat Desktop: "You can no longer request e-signatures with this user profile associated with [my email]." In Acrobat Online: "E-signing services are temporarily unavailable. Please try again later." On Adobe Sign Web: "Your account is being upgraded. Please log out and log back in again after a few minutes." I have already tried logging out, clearing my browser cache/cookies, testing in Incognito mode, and testing across different browsers—the stuck upgrade banner persists on my account backend.Could an Adobe staff member or moderator help refresh or re-provision the Acrobat Sign entitlement for my account to clear this loop?Thanks!

We have an Acrobat Studio package. The only reason we use Adobe (apart from pdf use) is for the signing software but it is limited to 100 pages which is woefully inadequate. I have tried to discuss increasing this with sales reps but get no where. 

We are sending agreements to a few hundred emails using Adobe Sign. We get this error on one email (email address removed by moderator) - all of the others work. I’ve also tried sending from desktop Adobe Pro and get the same error. It does not appear to be blocked on our end.

How to edit the period of the unsigned document expired. The documents have expired though one of the signers hasn't signed.I want to change the period. Please help.

Hi,We want to disable the email notifications that we receive, once the client has finished signing or at least remove the PDF file from appearing in the email The instructions here do not make sense as the Adobe Acrobat Sign (profile icon) does not have “My Profile” drop-down  https://helpx.adobe.com/sign/web/kb/how-to-adjust-email-notifications-in-adobe-sign.html?linkId=100000382274180 

Does anyone know how I switch back to classic experience? This new experience is just awful and far too time consuming?! I use this programme every day to send bulk documents with multiple signatures and it's taking me an hour to do something that would usually take 10 minutes!! 

what should i do next

we have:verified the email address (multiple times - copy pasted it in browser and verified that it receives emails from us) tried to make an account on this specific email address. this was successful, but the agreement did not show up in the list of agreements send a reminder to the specific email address. This was not successful checked the spamfilter. it did not appear. Please advise us how to proceed. 

I sent documents to my employees to sign, but now I don't know where those contracts are with the signatures added they say they already signed but I haven't received anything I enter my account or I can't find any option that takes me to them.

I am sending documents for signature using AdobeSign and I have some clients that are saying they have not received them at all...I am showing them in my pending as sent... why are they not seeing them in their email?I am using AdobeSign and sending documents.  Some of my clients are saying they are never receiving them while others are - why is this and how can i stop it from happening?

Hello, The request e-signatures from e-sign templates function is not working for me. After stating 'Your files are being processed' for about a minute, the error 'Unable to process files - There was an error processing your files. Please try again.' appears.I have tried this on both Edge and Firefox, and have tried multiple saved e-templates to try isolating the issue but it still persists. Can you please suggest how this can be fixed?

Hello,I am trying to register for an Adobe Acrobat Sign Developer Edition account so I can develop an integration using the Acrobat Sign REST API.I have submitted the official Developer Edition registration form multiple times:https://www.adobe.com/acrobat/business/developer-form.htmlAfter submitting the form, I receive the confirmation message stating:“You will receive an email in about 30 minutes with a link to your new developer account.”However, I never receive this email.I have already:waited well beyond 30 minutes; checked my spam/junk folders; submitted the registration several times; verified that my Adobe ID is active; attempted the registration on different occasions.I specifically need access to Acrobat Sign Developer Edition / Acrobat Sign API, including the ability to create an API Application and obtain OAuth credentials.Could an Adobe employee please check whether my Developer Edition provisioning request is stuck or whether an Acrobat Sign account already exists for my

I am using Adobe Acrobat Sign for sending contracts. I want to create reusable templates so I don't have to recreate the document every time. I have tried creating a template, but the recipient fields are not saving correctly. What is the recommended workflow.I also found a detailed step-by-step tutorial here:[Third party link removed by Adobe Moderator]  

Hello, I have a webform that receives many submissions daily, and I am looking for a way to automatically name (or rename) completed files using the data entered in a particular field. Manually renaming these files has become quite a task. Due to the completed documents being Adobe signature certified, I am not able to use Adobe Acrobat scripts to rename the file.I would like the files to be renamed in the format "[employee ID]_Release," where the employee ID is one of the fields. Is there a way to do this automatically in Adobe, or is it only possible with other apps/software? I've been looking into Microsoft's Power Automate to automatically add completed forms to a Teams channel. There is a way to rename the file in this step, but I'm having trouble extracting the "employee ID" field. The "parse CSV" steps seem to require an API, which I do not have access to. I appreciate any help or guidance on this topic.

I have Adobe Acrobat Pro as part of the Enterprise Version, and I am an admin console user. Adobe Acrobat Pro includes a request signature function. Within its signature settings, there is an option for signature preferences. However, I cannot find a setting called "Global Setting" that would allow me to disable attaching the signed agreements and email to all recipients after the signature process. Is there any way for me, as the admin console user, to enable the "Global Setting"?

Hello,I’m unable to find an answer to what I think should be an easy question.  We have the setting requiring signers to verify their email after signing enabled.My question is do they get sent reminders when they haven’t verified?  Or just the email just sit there unverified forever...and as such the agreement is never “completed”?Thanks.

I’ve built a few document templates in Adobe Salesforce and each time I go to preview I hit an error around the null object. The user has all of the object permissions that I’m pulling my information from and i have tried narrowing it down to just adding the record Id on the template to see if any of the lookup fields were causing issues but i’m still receiving this error attached  

Hello all, I've run into a problem where I require a recipient's name be populated on a document, but the form shows complete once they sign and the name field is left blank. Any suggestions or feedback is appreciated! 

Trying to send a document for e-signature. Keep getting the following 'Authentication Error' message. I have checked that I have Adobe Pro. My IT people have suggested asking on this forum how to correct this issue. 

Hi, We're trying to implement an endpoint to receive Adobe Sign webhooks in a PHP/Symfony application but can't seem to pass the verification process. The registration form always returns "The URL provided is not a valid webhook URL." Our code looks like this public function __invoke(Request $request): Response { // fetch the header $adobeClientIdHeader = $request->headers->get('X-AdobeSign-ClientId'); // Compare it with what we expect to receive // Which is `UB7E5BXCXY` in integration environment if ($adobeClientIdHeader !== $this->adobeSignClientId) { return new JsonResponse(null, Response::HTTP_FORBIDDEN); } // Return the client id if the method is GET if ('GET' === $request->getMethod()) { return new JsonResponse(['xAdobeSignClientId' => $this->adobeSignClientId]); } if ('POST' === $request->getMethod()) { // Handle the webhook... return new J

Someone sent me a document to sign and I noticed that the name listed there is an old married name that I have not used in over 10 years. My Adobe account has my current name and I cannot for the life of me figure out how or why that old name is being used.