Adobe Scan

Ich möchte den Rückerstattung beantragen

Sehr geehrtes Adobe-Team,ich möchte Sie dringend um eine Rückerstattung bitten.Ich hatte lediglich ein kostenloses Probeabo abgeschlossen. Die Mitgliedschaft wurde danach automatisch in ein kostenpflichtiges Jahresabo umgewandelt, ohne dass mir rechtzeitig eine deutliche Erinnerung oder Benachrichtigung geschickt wurde, damit ich das Abonnement kündigen konnte.Heute wurden plötzlich 59,99€ von meinem Konto abgebucht. Ich wollte dieses kostenpflichtige Abonnement niemals abschließen und benötige den Service überhaupt nicht. Ich habe die Mitgliedschaft nach der Testphase nicht bewusst genutzt.Für mich als Studentin ist dieser Betrag sehr hoch, und ich kann mir solche unerwarteten Kosten kaum leisten. Ich empfinde diese automatische Verlängerung ohne klare Erinnerung als unfair und bitte Sie daher um Verständnis und Kulanz.Ich bitte Sie höflich:das Abonnement sofort zu kündigen, und mir die 59,99€ vollständig zurückzuerstatten.Ich hoffe sehr auf Ihre Unterstützung und eine schnelle Lösung

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Julia_3Participant

Payed premium Scan App, it’s not working

I have an active Scan Premium subscription but the functions which come with premium (fast Scan) are Not working/ still locked. I already tried the following several times: 1. Sign Out and Restart:- Log out of the Adobe Scan app.- Reboot your device.- Sign back in using the same Adobe ID that you are using on this community. 2. Restore Purchases:- Open the Adobe Scan app.- Tap on the Profile Icon (usually found at the top right corner).- Go to Subscriptions > Restore Purchases and follow the prompts.- Restart your device and check if the issue is resolved ==> Not working! What i amsupposed to do to make it work?

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homevpcParticipant

Cannot Cancel the Plan

Dear Amal Jaiswal,I have a problem when I use a trial period for Adobe, I cant cancel the plan when I just start use only 2 days. Do you have any suggestion about this?

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Piyush sainiParticipant

I mistakenly activated the subscription and it was showing a free trial but still the amount of subscription was cut from my account and as of now I want to cancel my subscription and want a refund please suggest what to do.

I want my refund of rupees 890.

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D N A TimisParticipant

Hello, I would like to request a refund for my Adobe Scan Premium subscription. I subscribed by mistake and would like to cancel the subscription and receive a full refund according to your refund policy. Thank you for your assistance.

421

kformanekParticipant

How to find light mode

I was wondering if there is a light mode on the app Adobe Scan where the background can be white instead of grey when editing a scan. My phone IS in light mode, so that is not the issue. When I am scanning documents, I need to be careful to crop out the background behind the document. Because of the dark background, I cannot see when I have left a little bit of the background behind the document until I check on my files on Adobe on the computer, then I have to go back and re-edit the scan on my phone. I do not wish to crop the files on the website version because the crop feature is very cumbersome online and is much more user friendly on the app, where I am already cropping the files. Why should I have to crop in 2 different places?Please see attached photos for descriptions of the problem.

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sandeep aghanashiniParticipant

I accidentally subscribed to Adobe Scan Premium yearly plan. I did not intend to purchase this subscription. Please refund the amount ₹6200

921

asmolla91Participant

I have subscribed monthly plan through Google play with gpay upi. But not yet reflected in app. Please help me

My subscription of monthly through Google play not yet reflected in apps

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Ernst MaraisParticipant

My recent saved scans are disappearing without deleting it.

All my scans done today have disappeared. I rename the scan, then save it and moments later it disappear. Also not appearing on Adobe online. I logged out and log back in, but it still nothing. The only way now was to email the scan immediately to my email and right thereafter it still disappeared. At least I get the email and then can save it to my PC. This never happened before. What is causing this?

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jpreyes199626Participant

Is there someone here who were able to get a refund after purchased of their premium service? Thank you

Was anybody here that have the same experienced like me accidentally subscribed and purchased their premium by mistake. I'm wondering If I can still get a refund from the main app since google play can no long help me with this as they were saying it's not in line about their refund policy?

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Chasney LeeParticipant

Subscription canceled and refund

Im writing to request a refund for my Adobe scan app subscription, clicked by mistake. it is not suitable for my personal use. Cancellation and refund form has been sent. Reference no.: GPA.3358-8935-9642-61099..0

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PanquikoParticipant

Ordered the subscription by mistake. Just canceled it. How do i get credit back to my credit card ?

Subscription canceled Need credit

421

BSForEverParticipant

I am experiencing issue with the server even after having a connection. Can anyone advise on this?

I am experiencing issue with the server on Adobe Scan Android App even after having a connection. Have tried Cellular data and WiFi both but it's not working, even tried another device but no luck!

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kamlesh_kumarParticipant

What is this focus type symbol in Adobe scan market up. It is Circle shape with check mark in while color as it shooting with gun. It done not add any effect.

543

OlanddeemsParticipant

Hi, I still haven't received any emails after filling up the cancellation and refund form provided by adobe. I hope someone can help me looking for the refund process, my GPA is GPA.3373-3804-3005-99707..0

Hi please help me with my refund process. I am attaching the account invoice made for my payment thru adobe scan. Thank you.

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Nalin37303563e5knParticipant

Not able to scan even have subscription

I have subscription of adobe. When i open adobe scan and try to scan documents it show black screen and say looking for document but nothing happens. This issue come from last 2 day. Please resolve this bug

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heber_josue_8916Participant

Cancelling Free Trial

Hello, I am trying to cancel my free trial but I am unable to find the option. It's so difficult to find the option on the app. Can you please provide any assistance?

2414

Assel24Participant

Hello, I canceled my subscription. I would like to request a full refund. I have not used the service. Please process my refund.

861

UtopiaTravisParticipant

Full refund

I went to both services to get a full refund, Apple said they don’t deal with 3rd party transactions so they couldnt issue a refund. Despite me canceling the subscription in the same 24hrs. I still haven’t got any more information about the full refund. I contacted the adobe support just to get sent a link where I already canceled my subscription. Please contact me

421

UtopiaTravisParticipant

Refund

Hello, I contacted both services to receive a full refund. Both Apple and adobe. I canceled in the same 24hrs the renewal took place. Apple says I’m not eligible for a refund. Additionally all the links for adobe support. Isn’t helping me find what and how I can get my refund. I didn’t intend for a renewal of the subscription. Please contact me

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oxmufasaParticipant

Refund

I would like to request a refund for an unauthorized purchase of Adobe Scan Premium that was charged to my account. I noticed the transaction this morning and can confirm that I did not approve or intentionally make this purchase.As this request is within the 14-day refund window, I kindly ask for your assistance in processing a full refund. I have already submitted a refund request through the official form and will also provide my Google Play purchase ID here for your reference: GPA.3350-8593-2136-84297..0 Please let me know if any additional information is required from my side to facilitate this process. Thank you for your understanding and prompt assistance.

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rilma_9455Participant

Rembolso

Quiero cancelar mi suscripción a la aplicación  adobe scan  no se usar no me sirve para nada no se ni siquiera se como me suscribí  cancelar apartar desde hoy 04 /09/2025

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Adriely MartinsParticipant

Ressarcimento cobrança indevida como obter o meu dinheiro de volta?

Fiz o plano Premium e iria cancelá-lo no dia 15 de abril hoje, porém a cobrança foi realizada no dia 14 de abril no meu cartão de débito sem a minha autorização quero meu dinheiro de volta. Segue foto da cobrança indevida e abaixo o anexo do app falando que a minha renovação seria no dia 15 de abril Aguardo um retorno com urgência.

721

DaumParticipant

Unable to Use Adobe Scan Premium Features Due to Unmanageable Enterprise Restriction

Hello,I am experiencing an issue where Adobe Scan premium features are being blocked.I am currently using Adobe Creative Cloud Pro (Enterprise, 2PC license).However, when attempting to use premium features in Adobe Scan, the following message appears:"Enterprise administrators have restricted this feature. Please contact your administrator for more details."I am the system administrator, and I have already thoroughly reviewed the Adobe Admin Console.The Creative Cloud Pro license is properly assigned, and there are no visible settings, menus, or options that allow me to configure, enable, disable, or even view any restriction related to Adobe Scan premium features.This message indicates that the enterprise administrator has restricted premium features.However, there is no available setting in the Admin Console to manage or control this restriction, which is contradictory and prevents proper use of a fully licensed product.This issue has persisted despite multiple attempts to resolve it

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