Bug Reports

I’m trying to download a video I created, and it’s only 2:18 minutes and seconds long. I’ve made about a dozen other videos of the same or larger length on this same platform, and I’ve never had any issues with exporting those projects. Because this project hasn’t been letting me export for days now, I’m behind on my video uploading schedule for my social accounts. Can someone please help me fix this? Before I’m recommending the generic steps of trying other browsers or clearing my cookies/cache, trust me, I’ve tried everything. Trying to download as 720p doesn’t do anything either. 

I am experiencing a persistent issue when trying to download files as PDFs. The progress bar goes up to 23%, then gives the following message: "Download failed: A network connection error occurred while downloading your file. Please check your internet connection and try again." My internet connection is fine, and this error has occurred across multiple devices on different internet connections. I have tried using Chrome and Edge, as well as the Adobe Express app, and this does not resolve the issue. This happens with both PDF Standard and PDF Print file formats, but I am able to download files as PNGs and JPGs without issue. I have tried downloading multi-page projects one page at a time, and I have also tried downloading them as separate files using the "Download as individual PDF files" option. Every time, the same message appears. Thank you for any help you can provide!

Can’t see the image I am creating for example a card. It shows the images on the right side, but nothing in the main screen that you normally see. It is blank. This has been a problem the last few times I tried to use it on my iPhone 13. I will screenshot and add to this thread. 

The re-ordering of layers on the Mobile app version Drag and drop option has stopped working from July 2026 and now in August 2026 it still does not function. This is on the Mobile app version on an iPhone 16 pro.

Issue summary: Unable to change order in layersProduct & version: Adobe Express MobilePlatform: AndroidSteps to reproduce:1. Import images / words / shapes2. Click Layers3. Drag items up or down4. Items stay where they are Expected result: easy dragging up and down like alwaysActual result: stuck where they were before dragging  

 A landscape orientation in Excel had to be changed to get correct PDFwith ADOBE Express. The portrait file in Excel was then converted to PDF by ADOBE Express with wrong page width 6 pages became 10. A serious BUG that costed me hours of time and now money. I repeatedly changed the width of my Excel file to get the correct PDF file. I shouldn’t have to do this.  Before “upgrading” to Winows 11, I had a paid for version of ADOBE that worked correctly without a monthly fee.I have tried all of the suggested “Fixes”. None of them work!Convert this Excel file and see the PDF created by ADOBE Express.

I tried to edit a specific file, however I’ve got a following error message at specific page.The same happens when you copy the page from another file and run it.The same error occurs in various browsers(privacy mode too), mobile apps, and other PCs(clear cache/cookies).Could you please help me out?Thank you.

I can’t access any projects or my scheduler. They have all disappeared. The same thing happened last week. I could then access them again, but this morning they have gone again.

The app won’t close

 I am getting the above message everytime I open Adobe express I've deleted multiple projects from the app and the cloud and still unable to create a new project as my storage is apparently full? can anyone help with this please?

This app is too slow, when creating a slideshow, after 10 slides, every movement or type takes around 2 seconds to catch up. when moving images they move around the screen for 10-20 seconds to the wrong position. It needs to be faster, i expect the image to move with my mouse, and i expect the typing to show up as i type it. maybe a Google docs style, local editing, then uploaded to the cloud strategy might work, instead of working off the cloud. It is insufferable, please, please fix this issue.

Hi all,We've seen a recent uptick in reports of downloads getting stuck at 90% in Adobe Express, across PDFs, images, and other file types. This has come up in a few separate threads, so we're consolidating reports here to make it easier to track and update everyone in one place.A couple of users have also found success with this specific workaround:→ Turn off your browser's security features/extensions→ Instead of duplicating the file, create a brand-new project and copy the file into that new project→ Try downloading from thereIf none of that resolves it, a HAR file captured while the download gets stuck would really help our team dig into what's happening. Here's a guide on generating one: https://helpx.adobe.com/enterprise/kb/generate-har-file.htmlWe're actively looking into this and will keep this thread updated as we learn more.RoseUpdate: we've identified the root cause of the recent download/export issues getting stuck at 90% (and similar stuck-progress symptoms on video upload

Issue summary: Ive created a video file and whenever i open it so i can edit it, it will open and let me work in peace, but at a random moment it will show a “Recovering file” pop-up modal and after loading, it shows a “file recovered”, when i press continue, it will loop back to “recovering file” over and over Product & version: Adobe Express - mobile app Platform: Device - iOS Steps to reproduce: Opening the application. Selecting one of my recent files (which is a video file project with pics, audio that can be 30 sec to 1 min long, and stickers per frame)  The file will open, but at times it will show “Recovering file” modal and it will load and show “File recovered” and when i press “Continue”  it loops back to “Recovering file” over and over Expected result: open the project and edit it without seeing the modal/pop-up Actual result: seeing the “Recovering file” modal/pop-up loop Attachments :video

my edit background remover pic not download, and when i will try background remove in pic, not data show in recent option, i will try app option for open pic by galary. 

I try to purchase the monthly subscription but it just says loading…… it never gets to a payment page or nothing! I use this for work and would love to keep using your product!! I did restart, update and reinstall the app. So it is not an issue related to those!

I purchased the Adobe Express Monthly subscription today through the App Store and the payment was successfully charged. However, the app still shows that I am using the free trial version and asks me to subscribe again. Because of this issue, I cannot access the premium features or complete my project. Please investigate this problem and help restore my subscription or issue a refund if the subscription cannot be activated. 

I have been trying to link my Facebook to Adobe express. However whenever I try to this it does not let it connect to the main account and only connects to my page. I have since deactivated the page cleared cookies, opened a new page on internet explorer, gone incognito with VPN however it still does not connect. Please help. I have tried doing it through Instagram also no luck. All other accounts have connected 

I begin a new file, import a photo from Adobe Express, and attempt to work on it.  As soon as I do, the entire image turns dark green.  This began two days ago, and everything I have tried to do since has resulted in a solid green box replacing the image I selected.  To verify that the problem isn’t related to Google Chrome I attempted the same procedure on Microsoft Edge with exactly the same results.  Since I use Adobe Express multiple times a day for projects, this is creating a massive problem for me.  

Suddenly today the mobile adobe express does not open. It shows a white screen after trying to open it. After this I made sure I have the newest version of OS (iPhone 17 Pro, IOS 26.3.1.) and got the newest version of adobe express.  Still cannot open it, only white screen shows.  What’s the problem? And how to fix it fast?  

When we export an InDesign file with an image in a custom shape to Express and then replace the image the custom shape is lost and the image becomes either a rectangle or a square.Product: Adobe Express (web)Platforms: Devices: Mac, PC, Browsers: Safari, ChromeSteps:create an InDesign file with an image in a custom shape or rounded rectangle File > Export to Adobe Express Select an image in a custom shape or rounded rectangleExpected result: the image comes in and retains the custom shape or rounded rectangleActual result: the image loses the custom shape or rounded rectangle and comes in as a square or rectangleSee attachmentsNote: We had this issue a while ago then Express fixed it and it worked correctly but now seems to have reverted back to not working.  

When I open a project from the express homepage, it loads like normal (getting everything ready loading screen) but then it turns gray and noting loads nor can you interact with anything. Attached image shows my screen and even after 30 mins, it remains the same.  

Hi there 🙂I can not rotate objects on iPad.Rotation handle missing for elements on iPad. I’m using iPad Air 5th gen with iPadOS 26.5 and Adobe Express 30.7.0.Graphic elements (both Design assets and Shapes) can be moved, resized and flipped, but there is no rotation handle or rotate option. Two-finger rotation only zooms the canvas. 

My videos are less than 2 minutes for example 1:36 and the other 0:15 and they wont let me remove the background.  The error says it is unsupported and the video needs to be less that 2 minutes which mine are.  I’ve tried this in the App and on various web browsers and the error is still there.  I am a paying customer and this is stopping me working.  I may have to find an alternative and cancel my subscription.  

the download button not working , i tried uninstalling and re installing but still same , while it works in mobile with same id.