Bug Reports

Todos os Sábados têm-me acontecido que os vídeos que agendo no Instagram falham e não são publicados. Isto raramente acontece ao dia de semana, sendo comum aos Sábados e não percebo o porquê.

We can’t access the full list of users, we are using Chrome as our web browser, but its also the same for a Safari

See photo below. No matter which picture is used it’s always the same. 

With the non-HEIC conversion version, browsing for some 20 types with an ALL TYPES as default. 

Presentations have worked well before when prewieving and presenting, but this time images are not loadind. They still are there during editing.

I have a large image that scrolls through the frame using the “Loop” animation “Wind”. I have tried several different sized and dpi images, but on all of them the animation significantly looses quality. It exports at even lower quality when I try as well. The entire post is a slow animation so the quality loss is obvious. 

Video background removal was working perfect like two months ago but now the results are horrible.

When exporting a presentation from Adobe Express to the Microsoft PowerPoint (.pptx) format, specific characters utilizing the Aptos font family are experiencing severe glyph mapping corruption.Specifically, the number "9" is consistently converting to the uppercase letter "G", and the ampersand symbol "&" is converting to the uppercase letter "C" in the final exported file.The text renders perfectly within the Adobe Express web canvas. The corruption only occurs during the export process and is immediately visible when opening the resulting .pptx file in Microsoft PowerPoint.This is an encoding/mapping issue, not a localized styling glitch, as it persists across the entire Aptos font family. I have tested and confirmed that the error occurs regardless of the font weight (Regular, Bold, Light) or the point size being used.

I am constantly having the same issue. Were you able to fix it? 

When I use the “remove object” feature, all the results I am given are extremely pixelated. The quality is also radically decreased in the surrounding areas, not just where I choose to remove. 

When I try to remove the background of an image in Adobe Express I get the following message “ A We couldn't execute cutout filter service because of unknown internal service errors, please try again.” I have used Adobe Express for the last several months and it worked perfectly until the other day. I deleted the app and reinstalled it and it didn’t fix the issue. I had my wife download the Adobe Express app on her phone and it gave the same error message when trying to remove the background of a photo.

I’ve tried clearing cache, using a different browser, importing a file into a new project, trying to download another file from an old project, updating my OS, trying to download another file type - nothing! No file will download beyond 90% in Adobe Express. I see that there was an infrastructure issue that was reported 9 days ago, which was supposedly fixed, and the thread was closed on the forum. The issue is still there and I am on a deadline and my work is stuck in Adobe Express

Issue summary: Unable to scroll left & rightProduct & version: Adobe Express WebsitePlatform: WindowsSteps to reproduce:1. Import images / words / shapes2. unable to scroll left and right in any zoom in & out3. Dragging any words to move left and rightExpected result: easy scrolling left & right like before, scroll bar under the pageActual result: Only scrolling up & down 

Adobe Express shows results for my search term, but when I click the "see all" button on the background, design assets, and other results, it says no content was found.

I can't upload my instagram stories because I keep getting the error "Sorry, something went wrong licensing your Stock assets. Please try again in a few minutes." I am using the stock videos provided. Grrrr.

While working inside my Adobe Express account, I was attempting to update the page color swatch with a Brand Kit I use regularly. It did not appear when inside the switch. None of my Brand Kits appeared in the swatch. I check the Brand Kits tab in the project, received a notice “Easily Create on Brand” notice.I check my work account Adobe Express Brand Kits to ensure they’re not gone, thankfully still in tact.I go back to my account and check my Adobe Creative Cloud Libraries, the Brand Kits are present.Back to my Adobe Express account, inside the project, and no brand kits.I explore my Adobe Express Brand Kits home page tab, nothing was there.Tapped on “Browse Shred Brands”, my Libraries pop up, I select my Brand Kit and click ‘ADD’“Failed to Add library at this time” I cannot copy anything over, seemingly everything is stuck and not connecting. Feels isolated.

I’m unable to import video files larger than approximately 11 MB into my project. Smaller videos import normally, but larger files fail to import.  I also noticed some jitter/stuttering while working with video in the editor.  Expected behavior: Video files should import normally regardless of being slightly larger than 11 MB, and playback/editing should remain smooth.  This issue is reproducible with multiple video files.

Hi,While organizing my files in Adobe Express, I noticed an inconsistency in the file management experience.When I select a single file, the Delete option is available.However, as soon as I select multiple files, the Delete option disappears and the only action available is Copy to.I'm not sure whether this is the intended behavior or a UI issue. If it is intentional, I'd like to suggest adding a bulk delete option when multiple files are selected. Having to delete assets one by one becomes very time-consuming, especially when working with a large number of files.A bulk delete action would make organizing projects and managing storage much more efficient.Thanks!

 All keyboard shortcuts have completely stopped working in Adobe Express.This includes Ctrl+C (Copy), Ctrl+V (Paste), Ctrl+D (Duplicate), Ctrl+Z (Undo), as well as the Delete key. None of these keyboard commands work while editing a design in Adobe Express.The keyboard itself works normally in Windows and in other applications, so this issue appears to be specific to Adobe Express.I have tested the issue in:Google Chrome Google Chrome Incognito mode Microsoft EdgeThe problem occurs in all three cases.I also tested the same keyboard shortcuts outside Adobe Express, and they work normally. Mouse-based commands inside Adobe Express continue to work, but keyboard commands do not respond.This makes Adobe Express essentially unusable for my normal workflow, since basic actions such as deleting, copying, duplicating, pasting and undoing cannot be performed using the keyboard.Platform: WindowsBrowsers tested: Google Chrome, Chrome Incognito, Microsoft EdgeProduct: Adobe Express WebPlease inves

Sometimes after importing some clips into Express they are not rotating automatically to the vertical direction they were shot in. Conditions of filming are always the same. Sometimes none of the clips rotates and sometimes it’s just some of the clips and others do rotate.The bar under “Your stuff” keeps going from left to right but nothing happens. Sometimes the bar just stops and nothing happens after that.

Background remove feature is not working for several days now, for every photo i upload for background removal it says (Sorry, we were unable to remove background from this image. Please try re-uploading your asset.) PLEASE FIX IT😭😭😭. I’M STUCK WITHOUT IT!!!!!!!!my linked email is: saininishchay50@gmail.com 

Remove object in editting tools - select student to remove - click remove object ….. a new person unknown to us came up in each of the suggested solutions ? It worked perfectly this morning when I showed a group of teachers how to use?  Don’t want to show if this could happen in class? Who are these people? Are they other lost souls who have been removed?? Are our students going to turn up in someone else’s photo??!!

When using the accessibility checker or contrast checker I don’t see an eyedropper tool even though I can see it should be there in tutorials, and it’s mentioned in the description of the add ons. I have attached screenshots of what I’m seeing below. I am using the web app on Firefox 154.0 using a Windows 10 PC.

When I click the icon to start a new project and select the size, the next page never loads