Enterprise & Teams

I am unable to generate with a specific partner and there is no popup confirmation modal. We have an enterprise account. Where do we go to get this? 

Mrb27 Ağustos da ürünü aldım. ama faturama ulaşamıyorum. Hala"We are still processing your order. It could take up to 24 hours. Please check back later." diyor.bu sorunu nasıl çözebilirim?

Hi  We have a user who has been assigned an Adobe Pro license in the console but when signed in the app it doesn't allow him to edit PDFs advising he doesnt have access to that feature. However if we click on the signed in account and go to manage their account, the webpage also confirms they have the license there.We've attempted a full clean using the adobe DC cleaner and then reinstalled the app but the issue persists.

Admin Console 구독 취소해주세요. 잘못 구독했어요. 

Bom dia,Necessito de obter o modelo 21-RFI, devidamente assinado, para fins fiscais.Envio o modelo já pré-preenchido.Com os cumprimentos,

My only concern is behance account i signed with enterprise, i am wondering if i can just change the email once im done with college. I only wanted to transfer my behance account or just change the email. i have heard from others couldn't access to their accounts. I am wondering if you can still log in from behance once the enterprise account expires and if still possible to change the email address.Notes:- already transfered files i made from creative cloud to my personal account just to be safe

I'm looking for the email adresse, form or phone number of sales...

I have received an email stating that "you no longer have system administrator rights"The administrators of DEL-Trung hoc pho thong Victoria have revoked your rights as system administrator to the Adobe Admin Console for DEL-Trung hoc pho thong Victoria.. I am the administrator and how can this happen? Please support on the how to restore permissions.

Hello Adobe Community,I'm reaching out regarding serious concerns about our Enterprise licensing arrangement at Tocumen International Airport-PanamaCurrent Situation:Our license administrator (Priho Group/prihogroup dot com) has notified us of a 48-hour system outage, claiming Adobe's platform is down and requires "manual reset."Red Flags Identified:Priho Group doesn't appear in Adobe's authorized partner directoryThe 48-hour resolution timeline seems excessive for Enterprise-level supportLimited transparency about their direct relationship with AdobeVerification Attempts:Contacted Adobe support with limited progressReviewed our Admin Console but unclear on distributor validationQuestions for the Community:1.Has anyone experienced similar "extended outage" scenarios with legitimate Enterprise providers?2.Are there known cases of unauthorized resellers operating in Latin America?3.What's the definitive way to verify if a provider is an authorized Adobe Enterprise distributor? 4.Recommen

I've been using Photoshop and Premiere Pro for a while now, and all of a sudden it stopped working. I tried restarting, reinstalling, but now I can't install it back because it says "Sever disconnection (error code 206). Does anyone know how to fix this? (It's on mac to be specific)

Hello, I’m facing an issue with my Adobe account. I have a personal paid subscription, and everything was working normally. However, a third-party store (external provider) added my account to a shared team / group without my permission or knowledge. After being added to this team, team settings started appearing in my account, and some features now behave as if I’m part of a team subscription. The main problem is that I cannot leave the team.The “Leave Team” option does not appear for me, and I don’t have any permissions to manage or remove myself since I’m not the team owner. I want to use my personal paid plan only, without being linked to any external group or team.Please help me completely remove my account from this shared team and restore it to a standalone personal account. Thank you.

We originally purchased three 7,000-credit Firefly packs and assigned them to three designers. One designer used all 7,000 credits very quickly, so I purchased an additional 7,000-credit license, thinking I could unassign his depleted pack and reassign the new, unused pack to give him a fresh 7,000 credits.Here’s what happened:We now have 4 total 7,000-credit licenses.3 are assigned, and the newly purchased one is unassigned.I unassigned the depleted pack from the designer, leaving 2 unassigned 7,000-credit licenses:one new/unusedone previously assigned/depletedHowever, the Admin Console doesn’t let you choose which unassigned license to apply.When I assign a 7,000-credit pack back to the designer, their Firefly credit balance still shows 0 credits, even after logging out/in.My questions:Is there any way to ensure the new, unused 7,000-credit pack is assigned so that the user receives credits mid-cycle?Is it expected behavior that reassigning a 7,000-credit pack to a user who has alrea

Last month, our team ran out of Generative AI Credits. Once I looked into how many are included with our CC Teams plan, I wanted to see how the usage breakdown was across my team in the Admin console.  I'm shocked to see that there is no report or log for team admins that show Generative AI credit usage by users. 😱🙎🤦🏻‍♂ At a minimum, it is crucial to know: Credit usage by team memberPrompt history  A link to the generated assets would be nice as well. I just finished a chat with Adobe support and was told there is no consolidated report for AI credit usage for Teams admins. To get this information would require asking for screenshots of the individual user's generation history in their profile.  What a huge oversight by the product and engineering teams. I'm disappointed but not surprised. 

We are a school in Sweden. In March 2025, we purchased a K12 subscription for our students. Everything was fine until yesterday. Our admin console was completely deleted by Adobe, without explanation. When we contacted our account manager or the Adobe hotline, we were told that Adobe couldn't see the contract number or our payment, even though we sent them a bank check and the invoice Adobe sent us confirming the payment was successful. As a result, we lost 10,000 euros, and our students were left without a subscription.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Dear Team, Guide me how can i download the invoice of my Adobe Acrobat autorenew CC payment.I donot have any administrative rights / admin console rights. Best regards Jaideep Das.

I made an account ages ago on Adobe portfolio, I then recently joined university, in which I made a new account. However I've just spent a few days making my website on the old account accidently. Is there any way that I can switch or send the website from one account to another so I can get the perks of having Creative Cloud with the university.

Herkese merhaba. Ben farkında olmadan üyelik almışım ve bu güne kadar kredi kartımdan otomatik çekmiş, kartımı kapattığım için ödeme yapılamadı maili alınca farkettim bir üyeliğim olduğunu. Şimdide kapatmak istiyorum ama 1 adet fatura göründüğü için kapatamıyorum, ne yapmam lazım?

Hi everyone, Please look at the screenshots for my problem. The profile dropdown on account.adobe.com shows "ACME Sample, LLC" while the Admin Console settings shows the correct "Acme Sample, LLC".  I looked everywhere and found no place where the first company name can be edited. Chat support set the company name in my profile and told me to wait 2-24 hours. But they don't seem to see more settings than I do, so I doubt there will be a change. I'm the contract owner, so I supposedly should have access to all settings.

I received an email about consolodating my company's individual licenses under one. This came form a vkunwar@adobe.com. Just want to make sure this is legit. Thank you!

Hello,I am seeking clarification on the data privacy and usage policies when using Photoshop's Generative Fill feature, when used with Nanobanana, for professional client work.My primary concern is regarding highly confidential assets covered by a Non-Disclosure Agreement (NDA). If I apply Generative Fill on an existing, proprietary client design that has not been publicly released, I need to ensure the following:1. Data Training: Will my original client image, the accompanying text prompt, or the generated output ever be used by Adobe or Google to train any AI models?2. Third-Party Access: How does Adobe  ensure that this confidential data is not retained or accessed by third parties, including Google or other service providers, for training or analysis purposes outside of the immediate generation process?3. Data Retention: What is the precise data retention policy for the input image and the generated content? Is the data immediately purged from Adobe's servers after the result

Dzień dobry, jak można uzyskać fakturę z NIP? Sama nazwa firmy nie wystarczy.

Updated Photoshop via Creative Cloud. Now it won't start because of 3-4 dll errors like:     Tried to uninstall and reinstall - no avail

I have a business account from the company I work for and a personal profile with different software. I constantly have to log in and out between them, which is a real pain with 2-factor authentication and just in general.Why isn’t there a simple button to switch profiles in Creative Cloud - or even better, directly in the software itself - so I don’t have to go through CC every time?This feels like such an oversight. I honestly don’t get it.

I accidentally started a second profile under my account on my company's Teams setup. I'm not able to delete it. The administrator of the account at my company isn't able to see this profile, so can't delete it. And when I went to the help chatbot, since I'm on a Teams account, it won't connect me and tells me to ask my Team's administrator. Fun. Can anyone please help me delete it? I believe it is causing me log-in issues.

In the past I've been able to differentiate between Acrobat shared and Acrobat named user license installations based on the existence of the "C:\ProgramData\Adobe\OperatingConfigs" folder as documented in the link below.https://helpx.adobe.com/enterprise/using/sdl-faq.html"How can we differentiate a Shared Device Licensing install from a Named User Licensing install on a machine?Look for the OperatingConfigs folder on your machine, it exists only for Shared Device Licensing installs.Windows: C:\ProgramData\Adobe\OperatingConfigs"That folder is no longer created after installing the shared license version. Is there an updated method of detecting a shared license vs named user?