Enterprise & Teams

Is it possible to see how many times someone used/credits used in Firefly in the Creative Cloud Admin Console? 

I Purchased this organization account from instagram buyer. 1 year - 2999. After 4 months its shows like this. I've also sent the request many times. And i dont have that buyer contact number. Could you please fix it. I need to work many files.. Please any solution

Adobe keeps trying to charge my school account. Its trying to charge me for the creative cloud provided by my school. I'm wondering if its because I'm a recent grad, which makes me also wonder why they just assume I want to pay for their overpriced garbage plan. I don't see any option to close my account. 0 options for support. 0 options to cancel plans. 0 options to remove payment option. 0 options to reach out to admin support. Adobe is the most predatory scum company I have ever encountered. 

Licenses expired as of Dec. 23. Received the "grace period" countdown for seven days until it hit "0," and now I have no access. I have been told that all steps have been taken to ensure licenses have been renewed, but I am still unable to access the applications. Our IT department states the problem is with Adobe. We encounter this every year, but it's never taken this long. I have been without the use of the Creative Suite since December 30, 2025.

. 개인이메일이에요  

I have this account as under my school's name and I just got charged for an enterprise plan that I do not know where to cancel. In my plan tab there is no active plan showed up and I have no access to any apps. But I still got charged for a monthly bill. How can I stop it and get refund back?  

I recently purchased the Adobe Creative Cloud plan (Adobe Pro) using my school email (dagiijanchiv.jamts@ocdsb.ca). My agreement states this plan includes 20+ apps, but I currently cannot access them within my account.I suspect the issue may be due to administrative restrictions at my current institution. If this cannot be resolved, I would like to know if it is possible to transfer this subscription to my other school email address (gdagi021@uottawa.ca), which is also a valid educational domain. Please advise on how to activate my full suite of apps or facilitate this account transfer.

Hello,How can I change my monthly billing cycle to an annual billing cycle for Acrobat Adobe Pro?  There is no options under the plan options.  

when a user last logged in or used a product 

during the Black Friday sale for whatever reason the adobe customer service person gave me a business account which messed up my original account and now my website is down because it says I my payment method change but its giving me a hard time accessing the payment method from my original account I need to get it up and running ASAP

I have an active Creative Cloud Business subscription. Adobe Portfolio is blocked due to an entitlement mismatch and prompts me to subscribe again. I submitted a Portfolio support ticket and received no response. This is blocking a client deliverable. I need escalation to Business or Identity support.

currently I have myself and a staff member logging into Adobe and and recently everytime my staff member logs in we have to change password. this happens daily. I now have another staff member coming on. I dont want to keep changin password every 2 minutes. should I be under a differnt plan with 3 users 

Hi!I can't use NanoBanana Pro either in Photoshop or in Firefly, even though I have a Premium subscription. What is the reason for this?

My company got me Adobe Acrobat Pro license. At first, I signed in adobe cloud desktop app with company email credential. (we use Single Sign On, where we only need our company windows account to access Adobe)It was all good, I never got logged off while using Acrobat Pro (for PDF edit)Then my company got me another Adobe Experience Cloud Marketo Engage License.Then I followed Marketo Join team step by step. (Email confirmation, set new password, set new mobile phone etc)After all that, I have successfully logged in both License Profiles. I can even switch profiles in a webpage. (attach screenshot)But the problem is, once a day, Adobe will automatcially log me out.  Next morning, I want to reopen my PDF file to edit, it will ask me for credential again.I feel like two company profiles caused this issue.  Please fix this. 

Ik krijg steeds de melding 'Geen toegang Je kunt contact opnemen met je beheerder om toegang aan te vragen.' Maar alle instellingen staan goed, gewoon rechten om gebruik te maken van de app en ik kan gewoon een prompt geven, maar er komt geen resultaat. Wie weet hoe ik dit op kan lossen? 

The subjects for the following 'Welcome' e-mails as sent from the Console are identical:Adobe Creative Cloud Pro PlusAdobe Creative Cloud All apps - Pro-editionThe subject is: Aan de slag met Adobe Creative Cloud Pro Plus met Firefly & Adobe Stock (Dutch version) Can there please be two, different subjects for the e-mails as sent when a customer get's de(provisioned) for Creative Cloud All Apps and Creative Cloud Pro Plus.Thanks & with kind regards,Carl 

I’m genuinely impressed by how difficult it is to cancel a subscription I never even used.You’d think that in 2025 a company of Adobe’s size would offer a clear “Cancel subscription” button somewhere in the account settings. Apparently not.On the Admin Console, there’s absolutely no option to cancel. Not hidden, not greyed out — just non-existent.Then you go to the Support section thinking, “Surely THEY will tell me how to cancel.”And Support says… nothing. The search gives every article except the one you actually need.It almost feels like Adobe invented a new genre:Subscription Escape Room — solve 15 riddles before we let you leave.Honestly, signing up takes one click.Canceling feels like an Olympic sport, or maybe a loyalty test.I really hope this gets improved, because right now the whole flow looks less like professional user experience and more like a classic subscription trap, which is quite surprising coming from such a huge, respected company.I’m simply trying to stop a servic

I signed up for an adobe acrobat pro subscription but have recently added an enterprise adobe pro account that is managed & paid for by my company. I believe I used the same email address for both accounts and I was charged earlier this month for my subscription. I am unable to view any invoices since my account is managed by my employer.I want to make sure that I am not still being charged for my personal adobe account while my company is paying for the adobe account that they manage.

Hi,my Adobe ID is associated with an Adobe Teams organization, and the organization has informed me that they are unable to take any action to remove it. Because of this, I’m unable to activate a Personal license that I have already purchased.How can I remove my account from the Teams organization and restore it as a Personal account, so I can complete the activation? Thank you in advance for your help.

Hola;Agradecería si alguien me puede decir como averiguar como saber la fecha de finalizacion de mi contrato anual con pago mensaual.Gracias.

I recently was tlaked into converting my personal express account into a teams account. Upon doing so, I've learned that any brands I create disappear immediately as soon as I move anywhere within the app. I went through the customer service techs and had a ticket opened, which they closed without resolving ths issue. I've tried igcognito and other computers to no avail. Any suggestions would be dearly appreciated. 

EnvironmentOS: Windows 11 Enterprise 25H2License type: Creative Cloud for Enterprise (user-based, All Apps)Authentication: Business / Federated IDDevice: New corporate laptopProblem descriptionOn my Windows 11 Enterprise 25H2 device, the Creative Cloud Desktop application does not show all apps included in my enterprise license.In the Creative Cloud web interface, all licensed apps are visible.When I log in with the same Adobe account on a colleague’s laptop, all apps appear correctly in Creative Cloud Desktop.On my laptop only, Creative Cloud Desktop consistently shows an incomplete app list.This confirms that the account, license, and Admin Console configuration are correct and that the issue is device-specific.What we have already triedAdmin / License sideUser completely removed from Adobe Admin ConsoleUser re-added and reassigned to the correct product profile (Creative Cloud All Apps)Verified user-based licensing (not device-based)Verified Business / Federated ID loginClient-side

Dear Adobe Reseller, I already have some Adobe k12. onboarding admin consoles, which are valid for 14 days, but now I want to convert my Adobe Creative Cloud admin console to enterprise, so that my products are converted to Pro Plus plan, and renewed every month or year, how can you help me for this?? @9144265@gmail.com is my mail id, if you want you can contact me here,   [Edited by moderator: Please avoid sharing personal details here, as this is a public forum accessible to everyone.]

plz guide how can slove this issues ?

Last night I logged into my Adobe Stock account to find zero credits listed and a new notice saying"Available Stock quota, No Plan". My company has had the Team subscription for several years and we had over 700 adobe stock credits. What's the best way to sort this issue out?