Enterprise & Teams

Hi,I'm the admin for our team organization, and one of our users is having trouble downloading the Adobe Creative Cloud app—or even a single program. The installation seems to freeze and won’t complete.I also noticed that her account is listed as a Federated ID, while the rest of the team is using Adobe IDs.Not sure if that could be part of the issue.   

 

Hello, I am looking at harvesting the Acrobat Pro DC licences for members who do not require the licence. I am the admin for the licence portal for the organisation. Can I produce a report of members of using the licence or who haven't used the licence for a significant time.     [Admin: Moving to Enterprise and team board]

I have seen a logo, if we buy it for our clothing brand, and it will be a success, and we decide to make an Exit (to sell the company), can we then include the logo in the sale of our company, if we buy it from Adobe. 🙂 Best regards William 

Buenas tardes, quisiera si alguien es tan amable decirme donde puedo conseguir me reenvien e-mail sobre confirmación de cancelación del plan Muchas gracias

Как активировать фотошеп

Can we use that standalone installer https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html to build a deployment package to be used on SCCM?

pour adobe express et je ne recois pas de reponse depuis une semaine

Hello there, I have just purchased an Adobe application, I have been charged tax yet I work at an American Institution (Columbia University) and have the tax exemption certificate. Can somebody please reach out to show me where I can submit this information or assist in any way. Thanks

Just had a very bad experience with a 'customer support' member named Tanish. He kept asking for credit card details when i was asking for help, wasn't listening, was very rude and snarky and told me that what i was trying to purchase cant be done online. After a quick google search, it was a lie. There was a direct link that i shared as proof, as soon as he caught this he exited the chat. I was ready to hand over my details aswell at some point, thankfully there was a delay in getting the company card and I also went with my gut. support chat is not a safe space...

Hello, I have serious problem which cause that adobe suddenly unable to let me login my device in adobe after effects. I worked with AE over ten years and I have never had such a problem. I cant even work on any projects.   Problem description 1. Go to after effects and starts recent project 2. Login box appears and there are my two devices (laptop and office pc) 3. When click on log out any of the. Nothing happens. Loading circle is freezed and neverending loading.   I've tried to disconnect all devices from my account profile - not works, I've tried reinstalling whole adobe with all apps - not works. I've tried to log into my friend account and try to log out his devices and it was the same. Just loading circle. Its very frustrating I should made some edits on my recent project, but I cant figure this out.   After ten minutes od loading this box appeared. Thank you for reply. Michal  

Hi I set up an account but incorrectly as a Personal User.  I ought to have set up a company account.  Is it possible to migrate the active licences to a company account or change the account type to a company account?  I need to do this as we require more licences/Enterprise subscription. Thanks in advance

Hello everyone,I am currently encountering some challenges in deploying Adobe applications and am hoping the community can provide some guidance.My main problem is finding older versions of Adobe applications. I have already tried browsing ftp.adobe.com (which appears to be updated only up to CC2014) and https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html (releasing Acrobat Enterprise), but I have been unable to find information regarding other older Creative Cloud applications.The Adobe Admin Console is very inconvenient. The administrator's control over package definitions is very limited. Specifically, the packaged applications do not allow users to choose the installation location during the installation process. The software and hardware requirements during installation are also very demanding.Allowing users to install applications via Adobe Creative Cloud is not a good solution either, because the customization options available to the end user

Hi,I recently purchased Adobe Photography plan 20 GB for 1 year. Instead of receiving license code for that plan I received email from Adobe with information that administrator in organization granted me access to single app plan: Photoshop and then for single app plan: Lightroom + 1 TB.It wouldn't be suspicious to me if it was at a university or a company, but it's a normal purchase. It should work but is my license legitimate in this case? Thanks

As an account admin, I would like the option to suppress email notifications to our users when making a licensing change (removal, assignment of Adobe Standard, Pro, or changes between them). Currently, a user gets an email notifying them of the change. Would want an account wide option to not send any notifications.

Hi, if I understand correctly it is possible to implement SSO (federated ID) with a Creative Cloud Enterprise license. If so, is it possible to implement SSO within the account for the other users with only an Adobe Express license? In other words, do all users require an enterprise license to implement SSO for all users or not?

When creating my account I accidentally created a personal account. I meant to create a "Company or School Account". Can someone help with changing this? Thank you!

I subscribed to Adobe CC through my university with a student discount couple years ago and I want to cancel it since I have graduated and don't want to be charged soon. I am unable to use Adobe chat bot because it keeps saying "Please contact your administrator for help" and doesn't even give me any option to send an email or get in touch with adobe support and my university is telling me to contact KIVUTO to cancel subscription (saying it was set up there) and Kivuto is telling me the university is the admin. This conversation has been going back and forth since July 2024 and I'm literally furious by this situation. All I can do is tell my bank to block Adobe? Anyone able to get me in touch with Adobe? Why is it so difficult to unsubscribe when I used my OWN card??

Liebe Community,da mein aktueller Computer zunehmend Probleme bereitet, werde ich bald auf einen neuen Rechner wechseln müssen. Wie kann ich meine InDesign-Lizenz problemlos auf dem neuen Gerät weiterverwenden? Gibt es hier Besonderheiten, die ich beachten sollte?Vielen Dank für eure Unterstützung!Freundliche Grüße  

Hi Adobe team, I’m currently reviewing the environmental and social practices of key suppliers as part of our company’s annual supply chain due diligence. As an Adobe customer, I would appreciate it if someone from the Adobe team could advise on the best way to direct supplier-related ESG (environmental, social, and governance) questions like the ones listed below. Ideally, I’m looking for an appropriate email or contact point within Adobe that can assist with this process - both now and on an ongoing annual basis. Here are the questions we’re hoping to clarify:Is your business majority-owned by women or individuals from underrepresented populations? Y/NDo you comply with all local laws and regulations, including those related to social and environmental performance? Y/NDo you have any policies related to ethics and corruption in place? Y/NDo you have in place any positive practices beyond legal requirements (e.g. environmentally responsible operations, excellent labour

As a professional photographer and visual artist, I have been using Adobe Photoshop for years, and recently also Firefly. I truly appreciate the creative potential your tools offer. However, I'm encountering serious limitations that are preventing me from using Firefly in a meaningful way for my professional work. My work includes fine art portraiture, maternity photography, and boudoir — all fully legal and artistic forms of expression, with no explicit or inappropriate content. Still, Firefly consistently blocks prompts and images that feature artistic nudity, pregnant bodies, or even subtly sensual compositions, even when nothing is actually visible or offensive. I understand and support the need for safety measures. However, the lack of nuance, context, or the option for verification or manual review makes Firefly almost unusable for serious creative professionals like myself.I kindly request the following: Please consider offering a verified professional tier or aud

Hallo, vielleicht kann mir jemand von euch helfen, der Admin meiner Schule weiß nicht mehr weiter. Wenn ich im Netzwerk der Schule bin, kann ich die Adobe Programme ohne weiters nutzen, bin ich im Wlan zuhause bekomme ich die folgenden Fehlermeldung, obwohl ich immer meine aktuelle IP Adresse in den Berechtigungen frei gebe Der Anmeldeversuch entspricht nicht den Egress-IPs des Profils, dem dieser Computer zugewiesen ist. Wenden Sie sich an Ihren IT-Administrator. Hat jemand eine Idee woran das liegen kann?VG Dani

My old computer was crashing so I bought a new one.  I received a message from Adobe that my Adobe Pro account is not activated on this new computer.  I tried to install it, but received an Error code 713, which "indicates that your Windows User Acocunt Control (UAC) " doesn't have the right permissions to install your app."  What can I do?  It's upsetting to me not to be able to talk to someone or even chat with them.  Doesn't seem right.  I tried the different topics related to my issue, trying to find an answer.  I have work to do.  I don't have time to keep searching for answers.  

Anyone from Adobe listening???? I'm trying to cancel my subscription and am told to contact Customer Care to make that happen. The Customer Care center, however, is shut down and I am instructed to come here to the Community, which is where I am. Now what??? Anyone from Adobe able to respond to this inquiry?

He asks for my password and email each time    Today I had to log out to let him access. This is not a right way to do things. i tried to make him owner of billing as an admin but got an error. What are we supposed to do ? This is a company account that I have set up with company credit card. He doesnt want to manage anything but to see bills.. (Ps.its the same pass to my personal and biz account for some reason I dont get)..please help.