Enterprise & Teams

AI Generate stop working in Photoshop on February 12 2025 for Shared Device License users. Generate ... menus are still available with new package installation.The Generate process showing progress bar then stopped with "This feature is not available" error. It is really confusing for the users, since this feature was used since Photoshop 2024 was released.The Creative Cloud Shared Device Access for Higher Education includes Firefly, but showing status " We are sorry. Something went wrong..." in Product tab of Admin Console.

I am curious if anyone else has asked about adding a custom field to user profiles in the Admin console outside the default of SSO Username, Email, Name and Country. Similar to this request about adding a Notes Field to the admin console: https://community.adobe.com/t5/enterprise-teams-discussions/notes-field-in-admin-console/m-p/9003211?

Hello! Is there any way to configure Acrobat in a way that it will show the login for certain users (who have a login for Pro version) and suppress it for others? I am trying to use Acrobat DC on Citrix servers and the documented settings in HKEY_LOCAL_MACHINE cannot be used, because they would apply to ALL users

We're looking for a feature that would allow us to monitor and download usage reports of  our user's usage of the their licenses products so we can better manage license assignement. 

Have two users now that are receiving the same error with Acrobat Pro. Clean installs of Adobe. Uninstalling and reinstalling does not fix anything. Support tried fixing it but things compatibility mode is the answer (that's a BS fix which still results in issues, and unrealistic to turn on compatibility mode for 40+ machines).  

How do you contact account manager?

Content Logs are great in the Admin Console as it is useful to understand product usage from our licensed end-users, including locally installed desktop apps.Is there a way to obtain this data via API or at least automate the reports somehow? 

Acrobat AI Assistant seems to be available to our enterprise users, but we haven't purchased any AI licenses yet.It seems to be working until they click on the 'Obtain access' button, after which we receive a request in the admin portal and they no longer have access.Is this normal normal? Do we have access for a short period of time?Thank you.

Hello. I have a question. If I want to sell a graphic to a client (graphics created with Adobe applications), I will have to make a contract with the client in which I give them all the copyrights to the graphic.. In the contract it must be mentioned that I used Adobe applications? And another question. Can the creation of graphics with artificial intelligence (Firefly) be used for commercial purposes? This must be mentioned in my contract with the client?Thank you!

For the last 2 weeks Adobe Pro has constantly locked up and said "not responding".  Does anyone know why this happending and what a solution is to this issue?

I downloaded Premire pro from the creative cloud that I have access to through college, and it pinged my AVG antivirus with a Trojan embeded in the install. Has anyone else exprienced this or is there a way to report this? 

As an individual, I can add up to 10TB of storage to my ACC plan.  But Teams has a hard-limit for 1TB of shared storage (+ 1TB of private storage).  Please add the ability to buy more shared storage space in Teams. 

Bonjour je souhaite recevoir mes factures d'abonnement mensuelles par email, comment faire ? 

Hello Good Day! Please I need help canceling all my adobe account Precita Nacar  and with all my Husband Account Danilo Nacar. Thank you and have a good day.

I'm trying download the adobe apps, and this message pops up... 'Unable to reach adobe servers, check firewall and time zone settings' pops up on the Creative Cloud brower.  I've turned off Firewall and my Timezone settings is correct. And I've looked online and I couldn't find any solutions! I can't uninstall the app to reset it as it says 'Can't uninstall as you currently have apps that need the Creative Cloud' which I understand as I do have Adobe XD installed. So was wondering if anyone has actually solved this?? I need to know asap as I'm doing a job for an agency, and theres not much Adobe support help lines. Also I see some people on this forum, linking people  to 'Direct Download of apps pages'.. but I can't do that, as the agency I'm working for has added me to their Adobe teams account, and I need to only access the apps to be on this company licence, so I have to download the apps via Creative Cloud only. 

En enero hemos renovado nuestro contrato con Adobe, y lo hicimos a través del chat que tenemos en la consola de administración.Como la renovación la hicimos el mismo día que finalizaba el contrato, 28 de enero de 2025, nos han facturado febrero dos veces.Contactado con el soporte en el mismo chat de la consola de administración, y enviando las facturas y los cargos bancarios, la respuesta es:Vamos que no nos han cobrado dos veces, y hemos enviado los pantallazos del banco y de la tarjeta facturado en dos ocasiones. Además, desde el 28 de enero hemos perdido todo el historial de faccturación anterior a esa fecha.Te roban, y te dicen en tu cara que te han robado, y se quedan tan anchos....

i'm searching a plan/pack for team 10-20ppWhich plan should i buy and how to asure that every one get full access to all apps of adobe ?Ty guys ❤️

Hi. I have just purchased after effects and I've went to the home screen where I imagine the relevant apps and things are to download and the home screen just will not load. It just stays blank and buffering. I've tried restarting my computer and logging back in to the website but still stuck on a blank home screen. If anyone has any ideas I'd be very grateful. I've only just took the dive and have fallen at the first hurdle possible. Thansk

I updated to Windows 11 and now my Adobe Acrobat DC desktop will not open.  How do I download the desktop version?  

i recently got an adobe build folder from my school, and everytime i try to download adobe, it says download failed(like in the picture.). i tried everything to fix it and this is my last resort. this is the PDApp.log:03/21/25 18:13:20:780 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 10064 | Setup exiting with return code (6)03/21/25 18:19:19:149 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11920 | Build Version - 2.2.0.603/21/25 18:19:19:149 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11920 | Logging Level verbosity Set  to 403/21/25 18:19:19:171 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11920 | Successfully fetched the optionXML content from MSI database ...03/21/25 18:19:19:183 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11920 | The OS language detected for Acrobat (en_US)03/21/25 18:19:19:187 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11920

Adobe Creative Cloud, self install options, we are looking to offer our creative cloud licence as a sefl install, the issue we have is, once that user leaves we want the software to be removed from that user's  problem is we don't typically have a list of products that the user has installed, so we don't typically know what they would have installed, we were given this link Uninstall the Adobe Creative Cloud desktop application which does nothing but uninstall the adobe desktop app, but leave all the other softwares install which is not what we want. we want all the installed adobe creative cloud software to be removed, is that a pipe dream or can it be done? 

Dear Adobe Team,I hope this message finds you well.We have been consistently leveraging Adobe products across our organization and greatly appreciate the powerful capabilities and user-friendly interface the Adobe Admin Console provides for managing our users and licenses. As our organizational needs grow, we would like to kindly request the addition of the following features to further enhance the license management experience:1. License Management by Duration It would be extremely helpful to have a feature that allows administrators to manage and monitor licenses based on their assigned duration (e.g., monthly, quarterly, yearly). This would enable us to better track expiration dates, renewals, and optimize license usage over time. 2. Usage Tracking for Assigned Users We would also appreciate the ability to track usage data for licenses assigned to individual users. This could include login frequency, last active date, or any other usage metrics that help us understand how

I was wondering if Adobe has a system for the digital signature system that can track by company/client and have time limits (i.e. 1 year) for a valid signature? What I am looking for is when my company sends out contract documents to our suppliers, I would like a system that can track the signatures of each of our suppliers and have a time limit for how long these documents are valid for and have some sort of notification system indicating the old signature will be expiring soon. I would prefer not to have to send out the document each time to the suppliers as that can be a hassle for my company’s contract writers, me tracking each supplier and the dates they signed and the suppliers themselves. I would like to be able to database and supply the information to our clients upon request. Is this even a capability Adobe has or will i need to check elsewhere for it?

Donde me encuentro estudiando actualmente se me ha proporcionado una licencia, he trabajado bien la primera clase, pero cuando llego a mi hogar para finalizar mi trabajo el cual tiene una fecha de entrega que se acerca cada vez más, me sale un letrero que dice que no tengo licencia y elimina la aplicación, es una situación muy estresante. 

Good afternoon i wanted know if i can get accessed to my plan throught my school again it has exipred wanted to know how to gain access to it again.