Questions

I recently changed the email address associated with my account but when I send PDFs/docs for e-signature the email that the signer recieves has the old email address not the updated one. How can I change this email template and get the new address on there? 

We're trying to "Add E-Sign Branding" to Acrobat but it doesn't even show up as an option. I logged in and out of Adobe thinking that might trigger something but nothing changed. I also asked our admin to check from his login and he's not seeing it either. I'm referring to these instructions.Is there something we need to do to initiate this feature?Thank you.

I clicked on e-sign but do not have a 'manage' tab.  Can someone help?

안녕하세요 Adobe Acrobat Sign 프로그램을 통해 전자 서명을 진행하여 서명이 완료되면  하기 사진과 같이 메일을 총 2건을 수신받고 있습니다.  2건의 메일 중에 1건만 수신받을 수 있도록 조정할 수 있을까요? 참고로, 제가 전자 서명을 요청한 경우일지라도, 저 역시 서명자로서 전자 서명을 진행해야 하는 상황입니다.   확인 부탁드립니다. 

We received a callback request from Adobe eSign with the parameters: eventType=AUTO_CANCELLED_CONVERSION_PROBLEM and status=ABORTED. The AUTO_CANCELLED_CONVERSION_PROBLEM event indicates that the process was automatically cancelled due to a file conversion issue. This issue only occurs when using the API. We have identified limitations specifically related to converting .xlsx and .docx files to PDF, which results in the AUTO_CANCELLED_CONVERSION_PROBLEM error from Adobe's end. Although we upload .xlsx or .docx files, Adobe internally attempts to convert them to PDF. Could you please check and explain why this issue occurred in the API callback, and update me accordingly?

Hola, he enviado un documento para que lo firmen varias personas (firmar electrónicamente) y a una de ellas le deja insertar la firmar en todas las páginas en el campo que yo he marcado pero después no le deja enviar. No sale la opción enviar. 

I am an Adobe Pro subscriber. Yesterday I was halfway through a one time project having to send a lot of documents for signature when the service stopped working for me. I am using esign templates and am unable to send anything out right now either individually or using bulk send. I get the below error message when I attempt to move to the prefill step.  I have done some reasearch and learned about transaction limits on some types of accounts. I was not aware of this and am frustrated that it is not transparent but by my best reading of the Adobe Acrobat Sign transaction limits page my account should have unlimited transactions. It does expand on that to say that I may be throttled but that I should recieve the following error message in that case "You have reached the limit on the number of agreements you can send at this time. Please try again in {x} seconds/minutes/hours." Even this would be helpful information because I am working on an important

Bonjour,Quand j'envoie un document à signer via Sign, cela demande systématiquement au destinaire de "sign in" via adobe alors que lorsque mes collegues en envoient, cela envoie simplement un lien sur lequel cliquer pour accéder au document à signer sans aucune demande d'identification sur adobe.Comment puis je modifier ces paramètres en sachant que dans mon compte je n'ai pas accès aux paramètres de sécurité ;(Merci   

Depuis la nouvelle version d'Adobe sign, je ne réussis pas à intégrer les champs de signature et de paraphe sur mes documents. Quand j'appuie sur le bouton "indiquer où signer", ça revient toujours au menu pour mettre l'adresse courriel du destinataire et je n'ai plus l'option de mettre les champs de signature et de paraphe manuellement comme avant. Des solutions?

Have been trying to submit a document I received via https://secure.echosign.com/public/hostedForm?formid=xx Upon submission, I am getting an error: Error message: Unhandled Error: 250622071037399.webapp-prod-a-4 I cleared caches/cookies, tried incognito mode, I checked on both Chrome/Firefox, Safari, and even tried on Mobile. No luck, same error!! Very frustrating!! 

Al cargar un archivo csv me aparece un mensaje de NO HAY NINGÚN ENCABEZADO DE CORREO ELECTRÓNICO OBLIGATORIO, AYUDA POR FAVOR

Good morning.    Few time ago we changed our Adobe reseller, and renewed the company licenses (that includ Adobe Sign services).However since we switched the reseller we can't request e-signatures. When we try from the app we get this message: "You don't have access to this service. Please contact your IT Administrator to gain access.".If we try via web-app we get another message: "Request e-signature services aren't available for the profile you selected when signing in." I tried changin the email address associated to the account, eliminating and after 30 days recreating the account, but no solution is working. Please help. 

Hello all, Does anyone know what the maximum file size is that Adobe Sign can accommodate? I've spoken to multiple Adobe Sign support specialists, and all of them have told me that if you request capacity beyond 10 MB they can give it to you, but they haven't told me what the maximum file size is. Any help would be appreciated. Thanks in advance!

Hi Adobe Support,I'm currently facing an issue where users trying to upload and prepare documents for signature are not redirected to the expected authoring page. Instead, they are taken to the Adobe Acrobat homepage/dashboard (e.g., https://acrobat.adobe.com/link/home/).For example, the user dev.demoxpath@17413941—who has an active paid subscription/license (including a free trial)—is attempting to use our platform to initiate a signing process via Adobe Sign. The OAuth scopes for this user are:user_login:self agreement_write:self agreement_read:self agreement_send:self workflow_read:self workflow_write:self Authentication succeeds without issue. However, when the user uploads a document and proceeds to prepare it for signature, they are not redirected to the authoring interface (e.g., https://eu1.documents.adobe.com/account/documentEdit?...). Instead, the redirect lands them on their Adobe account homepage (https://acrobat.adobe.com/link/home/)).Notably, we’ve observed

I am having trouble to 'fill & sign'. The pen icon at the top of my pdf document is greyed out.

Anytime I try and send multiple pdfs to one person it picks up one of the pdfs and then just copies the exact same information into all the other pdfs despite them having completely different information. So when I send to the signer, it will send say 6 pdfs, all which are exactly the same, despite me uploading 6 completely different files... So in order to send multiple pdfs I now have to send them to the same person 1 by 1? 

안녕하세요 Adobe Acrobat Sign 을 통해서 전자 서명을 진행하고 있습니다. 전자 서명 진행 시 다수의 인원들에게 서명 요청을 하고있습니다. 요청하고자 하는 인원들을 팀으로 지정하는 방법이 있을까요?예를 들면 전자 서명을 요청받는 사람 A, B, C,D 가 있는 경우 이들을 [Team]으로 묶어서 관리하고 [Team]에게 서명을 요청하면 자동으로 A, B,C,D가 서명을 요청받을 수 있도록 하는 기능이 있을까요? 

When I send a document for signing, the standard email text says something like "Please review and complete this document."  It seems somewhat cold and impersonal.  I therefore have to type in a friendlier email.  How can I configure my account so that the standard outgoing email says something likeWe are excited to have you as a customer.  Could you kindly review and electronically sign our service agreement.  Please start by clicking on the link below.  Many thanks,PatI can't for the life of me figure out how to do this or whether it is even possible. Thanks!

Bonjour,Je voudrais envoyer plusieurs documents (sans les fusionner) et ne demander la signature que sur un seul document. Est-ce possible ?

Hello everyone,The updates are not working.I can no longer use the apps properly, especially when I want to sign my documents.This has not been working for several weeks.It's very annoying!

I use E-Sign a lot, and overall, it is a tremendous product, and I'm very happy with it.  There is something I would love to add to e-signing, though. I send a lot of documents to be signed. My job is to follow up with folks to get them to follow through on the signing. To do this, I often set the "Reminder" to daily. My understanding is that the person who is supposed to sign the documents can disable this reminder, which does make sense to me, so they don't get spammed if they decide they don't want to sign. Two features I would love to have, though Notifications if someone disables the reminders. This would help me prioritize folks who are still interested vs those who are notA weekly or monthly report that could be viewed to determine how many documents are still "in progress". Having this information would be useful. It would be good to save some kind of statistics to see how long documents I send usually take to get signed. 

Please tell me this nonsense isn't real: 

Is there any way to add 2 or 3 different signatures to a form on acrobat/web forms without using email verification or even an email address at all? The formal signature with email verification works well on most our forms but I have a few very simple, informal forms that require multiple people to sign. I would like these to simply use a drawn signature (multiple different people) and then be submitted to the office. Thank you for your help! 

I create checklists with lots of fillable fields, so I've formatted the templates in Microsoft Word so that field detection is automatic. Solid cell borders, white space, consistent formatting, etc.However it gets it wrong for a few cells. Adding a few fields manually is possible, but it takes so much time to get them sized and positioned consistently so it looks professional. I'm sure some snap-positioning tool or improved auto-detection is possible. How can I get this done?