Questions

I have sent out a couple of hundred contracts to be signed.  I would now like to export the form field data that was collected into an excel file.  Any ideas?  Thanks

Hi,I use Adobe Sign REST APIs v6, I added the callback URL in the following format:POST - https://api.na2.echosign.com/api/rest/v6/agreements{    "fileInfos": [{        "transientDocumentId": "<the-transient-document-id>"    }],    "name": "Redirect 2",    "participantSetsInfo": [{        "memberInfos": [{            "email": "<xxx@yyy.com>"        }],        "order": 1,        "role": "SIGNER"    }],    "postSignOptions" : {         "redirectDelay":1,          "redirectUrl" : "https://www.google.co.in/"     },    "signatureType": "ESIGN",&nb

Is it possible to have the default setting for the initial boxes to be "not required" by default, instead of editing each individual one and unchecking the box?

Today we have received a number of undeliverable documents as apparently the email address is incorrect.We tried all of the again from a two different members of staff and computers. Some seem to have successfully sent but others after an hour come back saying that they " bounced and could not be delivered ".These email address are all correct and could there be a problem with Adobe document cloud?Any Advice would be helpful!

Can you please email me from support staff who can edit my First & Last name on account so that when people receive emails from me it is the company name? [Personal details removed by the moderator]

I am trying to install the adobe bundle to my netsuite sandbox, but am receiving an error after going through the oauth process. Photo of failure message below: URL it redirects me to when cicking the "log in with adobe sign": https://secure.na1.adobesign.com/public/oauth/v2?client_id=APIYRU3A5YC59&response_type=code&redirect_uri=https%3A%2F%2F1312613-sb2.app.netsuite.com%2Fapp%2Fsite%2Fhosting%2Fscriptlet.nl%3Fscript%3D1985%26deploy%3D1%26compid%3D1312613_SB2&state=UkQwN3NGcXRvTw%3D%3D&scope=user_login:account+user_write:account+user_read:account+agreement_send:account+agreement_read:account+agreement_write:account+agreement_retention:account I have confirmed that my account is an admin account so it should have the rights. Any insight would be appreciated. Thanks!

I'm experiencing an issue in Salesforce where a user activates their account by opening an email invitation, but their account status remains as "Created" instead of changing to "Active." Additionally, the "Adobe Acrobat Sign Email Verified" checkbox is still unchecked.

I use a digital signature from another company and I will be switching.My reports contain large JPEG images from the electron microscope. Each image is over 5 MB. I sign the report (with the images) with a digital signature and send it to the client. But the file is compressed far too much and the images have lost all the details. A file of 20 MB gets compressed to less than 2 MB. I cannot control the amount of compression with my current digital signature provider. If I switch to Adobe Sign, does it provide anyway to control the compression of my digitally signed report? Alternatly if I buy Adobe Acrobat and Adobe Sign, can I control the compressiion of my digitally signed report?    

I have a template made.I went to 'send' the document, and I added their email.  However, I did not add ME to the document.  I am at teh page where I am fixing the fields in the document, but I cannot edit the signature field to add myself as a signer since I didn't put myself in on the previous step.  How do you get back to the previous step to add me?  I have searched and searched and been hung up on by support and see absolutely no way to accomplish this task aside from deleting it and starting over.  I have 4 days left in my trial and this is a deal breaker if I can't get this to function.  Please help.  Thanks!

Does the data from forms only reside in the form creator's account? Or, does that data also reside in the accounts of the approvers? Example: PersonA creates the form. It is then sent to three levels of approver.s Will the varied approver's Adobe Sign accounts include all the raw data from the initial form - or is that data only available to PersonA, the form creator?

I am currently unable to send an AdobeSign document to a specific email. I have tried sending the AdobeSign document through the UI, the API as well as through the Salesforce integration. I am able to send the documents to any other user I have tried except this user (using all 3 methods listed above). Originally I was able to add this user as an alternate signer to get around this issue but it seems that i can no longer do this either. If the specific user email is needed please let me know and I will provide it. I have attached a screenshot of the message I see when I try to send a document using the UI to this specific user. Also this is not document/template specific as I have tried all combinations of generation method/email/document and only the specific user has an issue with having a document generated.Also I have asked the user if they have some sort of "Do not contact" with AdobeSign and they have said to their knowledge they do not.

I try to preview a document in Salesforce that shows an error and link the Adobe sign account multiple times. Please help me out and solve the problem. 

      We were unable to create your agreement A document worth noting Signature because we had a problem processing your document 4001.This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

 

I have configured each of my Adobe Sign users with two groups as follows:1 - "Company" - Primary - not able to send2 - "Department" - able to send All users have the "Company" group as their primary, and this group is not shared. The "Department" groups are shared with themselves. The goal is for users to be able to receive and sign personal private documents (e.g. HR docs), and these documents will remain private as they will be associated with the primary, non-shared "Company" group. Documents that users send for signature can only be sent from their shared "Department" group, so these documents are visible to the rest of their team. The problem is that with sending disabled on the primary group, it is not possible to send documents from Acrobat DC, but only through the Adobe Sign website. Attempting to send from Acrobat results in a "You are not authorized to send documents for signature" error. Has anyone else encountered this situation and come up with a workaround

Client :SirionSteps to reproduce the bug :1.Login into sirion application2.Navigate to authoring and open any contract draft request which have same signer 1 and signer 2.3.Send the esign request through new adobe view .4.Change one stakeholder in classic experience view and then switch to new experience view Expected result : Changes done in classic experience should be reflect in new experience viewActual result : Removed stakeholder is showing in new experience view even though it is removed from classic experience Case 2 :1.Login into sirion application2.Add or remove stakeholder from classic experience view and then switch to new experience view Expected result : Changes done in classic experience should be reflect in new experience viewActual result : Changes done in classic experience isn't reflecting in new experience view

We are using Federated IDs with Microsoft Entra as the IdP.   When users click on the Adobe Sign application tile in the MyApps portal, they are asked to enter their email address and hit enter before proceeding to land on the Adobe Sign home page.  Is there a way to eliminate the need to manually enter the email address?

Refresh tokens expire after 60 days of inactivity. In other words, a client can continue to use a refresh token indefinitely, as long as it is being used at least once every 60 days - otherwise it expires automatically. Refresh tokens can also be revoked by the authorizing user, so the application must be prepared for revoked access at any time.This note was mentioned in AdobeSign page. But is this applicable for all Adobesign plans, even for enterprise customers?Once a refresh token is generated, it can be used only for 60 days, after which, we have to reintegrate the integration.? Or is there any option to extend it.? Any params to extend the expiration of tokens. It is a hurdle for customers, to reintegrate and use it every single time.

I have created a community user and assigned the permission set Adobe Acrobat Sign Community User, Sent the agreement that needs to be signed to the user and that is reflected on the Portal but when I logged in as the same user and clicked on the Sign button next to the agreement, getting an error as " Signing not available for the current user".

I am currently trying to help get this company's paperwork digitally on their wordpress site. I am running into issue though. It seems that the iframe allows me to scroll when I'm creating the page. But once it is published I am unable to. I am wondering there's something I need to add to the code or is this just how Adobe's web forms operate.

Workflow works fine, but not able to edit adobe sign connector.ERROR:Cannot read properties of undefined (reading 'info') I have tried re-setting the connection and still no luck. Also tried in incognito and different browsers no luck.

When sending agreements to a user on Salesforce Experience Cloud, the user has the ability to select "Sign" but is then prompted with the error “Signing not available for the current user”.   We are using an "On Behalf of" signer that is active and has the Adobe Community User permission set.  Any recommendations on solving this issue are appreciated.  Thank you.   (I see one post on the same topic in March 2023 and also have a long standing ticket open, but no solution yet.)

Hello, When a document is sent to a recipient's email Jane R. When Jane opens the email and while signing she can also "Type" her name as Rose while signing. Without Digital Signature  or Adhaar Authentication how to prevent the recipeint from changing their names while signing?

Hi, We seem to be having an issue with Adobe sign due to a new feature they have added that enables you to pre-fill the name of the recipient.However, when you do so, it adds “null” in front of the name and if the recipient does not notice and fix it, it will include it in the signature and time stamp of the person signing.

Hello everybody, hopefully I can get some assistance with this as it has been driving me a bit crazy. A user downloaded a fillable form from our schools website and filled out the fillable fields using Adobe Acrobat Pro.  The fillable fields included check boxes, text boxes, and drop down lists.  Whenever the user sends to to get signed using the "request e-signature" feature, the reciever can see all the populated fillable fields minus the drop down lists.  The contenets that were inputed in the drop lists are blank.  She sent it me and I can seem to interact with the dropdow lists but I cannot see or input anything.  Its almost like the drop lists get corrupted when they are sent for e signing. Can I please get some help with this?  I have searched various forms on here and I cannot seem to find anything.   Most of the dropdown list forms pertain to people who are actually making the forms.  This is not a form that was made by me