Questions

Hi,I started a 7-day free trial for Adobe Scanner on 6th July, and it was supposed to charge me after the trial ended. However, I was charged ₹849 today (12th July), before the trial period was over.Please process a full refund as the charge was made early. I do not wish to continue with the subscription.

Fiz a assinatura com teste grátis de 7 dias, más foi descontado o valor do meu cartão imediatamente, não tive os dias grátis, quero cancelar e ter o reembolso. 

So I have subscribed for the free trail and accidentally ended up subscribing for a yearly plan and now I want refund. I am esubmitted the automated refund form and still no response 

Today I signed up for a basic subscription. I want to cancel it. Please refund the subscription money to my card."

"Today I signed up for a basic subscription, but I lack features. Therefore, I want to switch to a premium subscription. If I do this, will my money for the basic subscription be returned?"

Bonjour je voudrais supprimer des anciens fichiers scannés qui sont toujours sur le serveur Adobe.à chaque fois que j'essaye de les supprimer le message suivant apparaît "Impossible de supprimer le fichier du serveur, la suppression a été annulée".J'ai contrôlé les comptes tout est ok je ne comprends pas pourquoi la suppression est interditesi quelqu'un aurait la solutiond'avance merci

I had subscribed to the free trial on 17th June and I was charged INR 350 on my card the same day. I have cancelled the subscription today. How can I be charged for the free trial?

Sehr geehrte Damen und Herren, in der  Alltagshektik ist mir nicht gelungen , das Adobe Scan Abo rechtzeitig zu kündigen, ich bitte um Sie , dies zu berücksichtigen und doch das Abo ab sofort zu kündigen und mir den entsprechenden Betrag zurück zu überweisen.

Posso recuperare le scansioni salvate sul nuovo telefono iPhone? 

Scanned 7 docs but app says only can do 5 without subscribing. I subscribed but app functions like I did not. I logged out and signed in, shut down phone and even did a restore in profile. Profile shows I subscribed but will not function once i rescan docs

The data i have saved from past 5 years in the adobe scan account is not present in the app and also the cloud. 

Hi team I have purchased adobe scan by mistake for ₹6200 and canceled immediately Kindly refund the full amount as soon as possible  Regards 

I was newly added to my company's Adobe Standard plan with my own new profile. I want to use the premium features of Adobe Scan. If I log in with my phone, I am added to the Adobe cloud and the app but I can't access Premium features. They are not unlocked and clicking on the option to unlock them says the access has been disabled by my admin. He did not do this and does not know what to do. Other than with my personal free account it says that the AI assistant is unlocked but the premium features are not.Everything works perfectly if I sign in with my account on my admin's IPhone. It also works for other accounts in this plan. So I am assuming it has to do with my phone. I am using a Motorola Edge 50 with all updates installed. I have tried many things including logging out of all Adobe Accounts on the phone, deleting cache and all user data through settings, uninstalling all Adobe apps, and reinstalling Adobe Scan. After logging in, the issue remains. Please help!

Min prøveperiode sluttede den 8/6/2026. jeg annullere samme dag, men alligevel har den trukket 399kr får et års abonnement. Jeg har læst hvis man annullere inden for 14 dage kan man godt få refunderet. Og det ønsker jeg 

Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app? 

Guten Tag, ich habe Adobe Scan als Premium abonniert. Die Zahlweise ist monatlich. Kann diese auf Halfjährlich oder jährlich abgeändert werden? Viele Dank vorab.  Viele Grüße 

Maine app uninstall krky install kia to meri previous file show nhi ho rhi last file 01/01/2026 ki dikha rha h baki files kha gei

Ich habe ein aktives Abonnement, es wird mir jedoch nicht angezeigt. ich soll ein neues Abonnement abschließen, aber das ist nicht korrekt. ich bitte um Korrektur. viele Grüße, Silvia Vollmer 

I got the free 7 day trial and i want to cancel my subscription before the billing period starts but im unable to find where to cancel it anywhere. can this please be cancelled?

i did the free 7 day trial and i want to cancel my subscription before the billing period starts however i’m unable to find where to cancel my subscription. i’ve checked the settings app under subscriptions and also the adobe app and website too but it’s no where to be found. 

I currently have an active Adobe Scan subscription, but I am unable to use the editing features. Whenever I log in, the app keeps asking me to subscribe. When I select the subscription option, it shows that I am already subscribed. After I tap “OK,” the app keeps loading and does not proceed further.

Mi adobe tiene errores de  iniciar sesión 

Coloquei meu número de cartão para fazer um teste grátis do Adobe Scan, porém, agora preciso cancelar e não estou sequer encontrando a assinatura no gerenciamento de assinaturas da Google. Tampouco consigo pelo aplicativo. Pode me ajudar? Se cobrar eu vou quebrar tudo!

Hello, I forgot to cancel free trial to a yearly subscription and I got charged on May 26, 2026. The amount was $69.99. Today is May 29, 2026 so I missed the forty eight hour deadline quite literally yesterday, huge mistake. I had called the developers really early in the morning and they told me to try to request a refund in the Google Play store but it will take one through four days and I'm not sure if it's guaranteed. I had the app for less than a month so I really want my refund back, because I got charged for a full yearly subscription. If you cancel within 14 days of your original purchase, you will get a full refund. I really need my seventy dollars back because like I said, I had barely even used the app for less than a month I only wanted to test the free trial and I forgot to cancel it yesterday. If I were to cancel with a bank I would most likely get a charge back and Google Play will terminate my account permanently, so I can't even consider that an option. 

Adobe scan, went to subscription, no way to delete the trial... If I do it from Google store it's the same. If I chat with the bot, it says to go to Google store and it's a catch 22!