Questions

Col la Key: <Removed by Moderator> di 'ADOBE ACROBAT PRO DC 2022', licenza acquistata il 03/02/2025, con regolare fattura, vengo informato da Adobe che la licenza non sarà più valida fra alcuni giorni. Sapete dirmi il motivo? grazie

En mayo tomé una suscripción GRATUITA, y la suspendí antes de los 30 días que termine; sin embargo, en junio, julio, recibo constantes mensajes que tengo valores pendientes, que la cuenta va a suspenderse por falta de pago. Y no sé a quién dirigirme diciendo que NO tengo ninguna suscripción.   Por favor ayuda urgente, porque me preocupa que se vayan a acumular valores o me preocupa tener dinero en la cuenta y que me debiten por valores por una suscripción que fue cancelada oportunamente.  AYUDA

J'ai acheter la version d'essai d'Adobe Podcast et je peux resilier à tout moment sauf que depuis 1 semaine bientôt mon compte ne charge pas, la rubrique "formule" ne charge pas. De ce fait, je me retrouve bloqué avec un paiement qui va bientôt avoir lieu alors que je veux procéder à sa rélisiation.. Quelqu'un peut-il m'aider svp ?

Me pasó lo mismo, cancelé mi suscripción y por suerte no tenía dinero en la cuenta porque estos ladrones me estan cobrando algo que ya cancelé, ya realicé comprobación, tengo un mail que dice que la cancelación fue correcta, no me deja acceder a cambiar plan o a cancelar, pésimo servicio <Removed by Moderator due to containing personal information>

My 1TB storage is full, where/how can I buy/increase it? Thanks 

HolaComo he visto en otros posteos, tengo problemas al intentar suscribirme al pack "Creative Cloud Todas las aplicaciones 100 GB" anual, pago mensual. He intentado pagar con dos diferentes tarjetas de crédito y tres diferentes tarjetas de débito (inclusive con tarjeta mastercard de MercadoPago, tal como a algunos usuarios les ha funcionado. Inclusive he intentado pagar con una tarjeta registrada en otro país.He contactado a soporte teniendo éxito de hablar con un agente solo en una oportunidad, y todao los intentos posteriores el sistema de contacto indica que los agentes están inactivos aún intentado recibir soporte en horario comercial.Alguien ha tenido el mismo problema y ha podido pagar de alguna otra forma o ha podido efectivamente obtener respuesta por parte del soporte de Adobe?Gracias desde ya!

It just keeps rolling and I’m stuck at this stage. I’ve tried different browsers and system. And no, it’s not my network issue

契約期間が切れてしまい、自動で支払いが行われました。解約したときに「返金されます」と表示されましたが、まだ返金されていません。 返金されるまで、通常何日くらいかかりますか。自動支払いが行われた日：７月１５日解約した日：７月１７日 請求情報：ご請求番号 3519484504 発行日 2026年 7月15日支払い条件 PayPayご注文番号 7269859882お客様 1321452026注文書 AD04850710876CJP通貨 円。

Quiero cancelar una suscripción y no está el botón para hacerlo. Llevo una semana tratando de contactarme con el equipo de soporte Y NO OBTENGO NINGUNA RESPUESTA. Podrian ayudarme por favor o dejarme el dato de alguien que puede resolver este problema? PESIMO SERVICIO

Hi Adobe Community,I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,596.54/month and ₹398.84/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I’ve attached a screenshot for reference:I do not wish to update my payment details or make any payments. My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions?Thank you,Aarthi

Unable to cancel plan.  Tried two browsers.  20+ attempts.  Just kept getting unresponsive dialogue box.  This is not the first time with adobe on this subject.

Hello, I would like to request a refund for my Adobe subscriptions. I noticed that I was charged for two subscriptions: one charge for $19.99 and another charge for around $5. I did not intend to continue these subscriptions and would like to cancel them and receive a refund for the charges.Could you please help me with this request? Thank you.

I purchased a one-off lifetime subscription to Adobe Acrobat Pro DC in 2016 and it allows me to put the program on 4 separate devices. When I log in to my Adobe account, I cannot see my product there in order to change the devices I have instaled the program on and when I called Adobe they say they do not support my product any more. I have installed the product on an old laptop that I no longer have, so I cannot physically uninstall it on that device. I want to puit in on my new laptop but when I try, I am told that the program is already on 4 separate devices. How can I now alter the device list for my product and free up 1 device so I can install it on my new laptop?? 

I was charged for $29.99 and $6.99 but I was told only $6.99 would be refunded. Please help me get $29.99 refunded too

Why is Adobe charging me $19.99 when my plan is $10.99? This has happened before, so I've cancelled.

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?

i used the free trial for a day then cancelled it the minute i was done. i got the confermation email and still got charged. what the hell?

우선 어도비 프리미어 프로 질문에 이러한 질문을 올려 매우 죄송하다 하지만 너무나 나에겐 중요한 사안이라서 질문을 드리고 싶다 26,400원이 한달에 한 번 결제가 된다 나는 매달 10일마다 자동 결제가 되는데 자동 결제가 된것을 보고 이 플랜을 취소해야겠다는 생각이 들어 플랜을 곧바로 취소했는데 돈을 환불 받지 못했고 오히려 직불로 26,400원이 추가로 결제가 되었다. 나에게는 너무 소중한 돈인데 두 번이나 결제가 되어버렸다 이것을 환불 받고싶다 부탁합니다  

I cancelled my subscription before the free trial ended but was still charged.I would like to be refunded please.

Dear Adobe,i subscribed to a 7-day free trial 2 months ago and even though i cancelled my subscription before the 7 days were over i am still being charged 35 € every month.There is the possibility that my card is being charged by another account as i misstyped my email when creating my account and you dont require any kind of email confermation to activate the trial.Nevertheless please cancel any subscriptoins that are still open so that i do not get charged again this month. Furhtermore be so kind and refound the amount that was charged to my card over the last two months as I do not have any active subscription which i use or have been using that would authorize my card being charged.With best regards,an unhappy customer.  

Hi, I just got a mail from Adobe saying “Fraudulent activity detected on your Adobe Account” So I just got the subscription 2 days ago using my card and i was on a trail period. Though it shows “As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.” But, my genuine concern is will I be charged after the trail period ends or my subscription got auto cancelled and i have nothing to worry about or should i connect with the support team regarding my subscription or charges?Please Help

I started a free trail on the 3rd of July for 7 days and canceled it that evening. But I got charged and want my money back.

Hello,I received a refund from Adobe for ₦34,507.50. Adobe confirmed the refund has been processed and settled. They provided a Credit Memo and refund reference 0vk4a69j.However, my bank cannot locate the refund. They have asked me to provide the RRN (Retrieval Reference Number) or ARN (Acquirer Reference Number) so they can trace the transaction.Adobe support has only provided the internal refund reference 0vk4a69j. Could someone from Adobe or the community advise how I can obtain the RRN/ARN or another payment trace number?Thank you. 

Wanted to upgrade to photoshop elements 2026.Went to the site and downloaded a trail that last for seven days before being charged for the product. After using the software i decided not to purchase. Now I can’t find anywhere to cancel the trial. It is not in my Adobe account. Where can I find this product listed?

I want to migrate Acrobat Pro 2020 to a new MacOS Tahoe laptop (bought July 2026).  When booting, it freezes on the “Acrobat Licensing Application” screen - NOTHING appears on that screen. I have deinstalled, reinstalled & given full disc access permissions to Acrobat but it will still won't boot (My Adobe account that shows I have Acrobat Pro 2020 and the serial number). Any suggestions?