Questions

Deseo mi dinero de vuelta y no hay canales de servicio al cliente.

I did not realize that my free trial had ended and was converted into a paid subscription today.I noticed the debit card charge 15 minutes ago.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Fiz uma compra juntamente com atendete da Adobe pelo site, o mesmo me intruiu de forma errada, a modalidade que precisava seria cobrança anual com pagamento unico, ele fez cobrança anual com cobranças mensal. Pedi para alterar a modalidade, me disseram que eu teria que fazer uma nova compra, então outro atendente me ajudou e fiz a nova compra que deu certo. Porém o reembolso do valor de R$2959,00 cobrados, eles devolveram apenas R$169,00 e nãoq uerem devolver o restante. Todas as vezes que entro em contato dizem que será devolvido, para aguardar 2 a 5 dias, isso já tem tempo e não devolvem. Vejo como uma fraude financeira uma empresa do porte da Adobe operar dessa forma e com total desrrespeito ao cidadão. Esse foi o ID do registro aberto junto a Adobe ADB-46385560-J2D1.

I can't locate the Adobe account I have been charged for that I never signed up for/subscribed to. And, the Adobe customer service phone number hangs up every time it says to stay on them line to wait for a customer service rep. 

I have cancelled my membership but continued to be charged. no email to contact to chat no response to any email and I need to be reimbursed this is unfair what to do (email removed by moderator)

2 adet pro satın aldım fiyat 22.002,41 TL olarak bankaya yönlendirildi  ve bu para kesildi . Yeniden banka hesabımdan 26.402,89 TL para çekmeye çalışıyor, konu hakkında desteklerini beklerim.

Hello,I need some help please! I am reaching out regarding my Acrobat Pro plan, which I have been attempting to cancel for the past month. Unfortunately, I have been unable to access the cancellation page despite trying multiple times and using different devices. The page simply wouldn’t load, preventing me from completing the cancellation process.I have attached a screenshot as evidence of this ongoing issue. Despite my repeated efforts, I was charged for the plan last month. This situation has left me feeling as though I’m being forced into keeping the plan, which does not seem appropriate or fair.I kindly ask that you cancel my Acrobat Pro plan as soon as possible and issue a refund for last month’s charge. I would greatly appreciate your support in resolving this matter promptly, as I’ve made numerous attempts already without success. I look forward to your response and a resolution.ThanksAmit

I want to get a refund for my 75 flyers I just received. The logo is in the headline I can’t use the flyers and the logo was in the correct places when I order them. I have seen before the app has put my logo in the headline. If I can get my flyers again that would be great.

Hello Adobe Support, I woke up and noticed a £4.98 charge on bank account from Adobe, which caught me by surprise. So I checked my Adobe account as I was sure I hadn’t signed up for any subscriptions at all. I then realised there was an active subscription which I do not recollect signing up. I instantly cancelled it, and since I wasn’t using it, or planned on using it, I would like to get a full refund for this.  Thank You,Regards.

Adobe was having some issue on processing the card we had previously uploaded, after several tries we managed to upload a new card. However, on the due date the payment was never deducted and we continue to get a billing issue. Uncertain how to resolve this, please advise on the way forward.

BonjourJ’ai pris un abonnement essai à Firefly pour 11.08 mensuel en juillet 2026.Hélas le 1er prélèvement a été bloqué car ma carte bleue Nickel s’est retrouvée en débit suite à 3 fraudes.Je viens de signaler à Nickel cette fraude. Mais je n’ai pas d’autre moyen de paiement. Et je ne veux plus alimenter mon compte tant que je n’ai pas de garantie qu’il n’y aura pas d’autre fraude. Et j’ai bloqué ma carte.J’ai donc dû résilier mon abonnement Adobe, car j’ai 29 euros de frais lorsqu’un prélèvement est refusé.C’est indépendant de ma satisfaction sur le service Firefly, car j’ai à peine pu le tester, en dehors des 5 essais gratuits pas jour.=> Question :Puisque le service a été suspendu dès le rejet de mon prélèvement, suis-je encore redevable du paiement du mois de juillet ? Je ne voudrais pas encore avoir à faire face à des frais de ma banque… D’avance merci[Moved to Account, Payment, & Plan by a moderator］

 How can I downgrade my subscription from Acrobat Studio to Acrobat Pro? My current yearly subscription (paid monthly) expires in November. Is it possible to downgrade now? I don’t really need the additional features in Acrobat Studio and would prefer to switch to Acrobat Pro instead. 

Hi,I have an issue where I can only view and download the receipts for my subscription for the last two months. Previous ones are greyed out. I can see and download all of my invoices just fine, but I need the receipts for book-keeping. Why is this and how can I access my receipts? Thanks. 

So, it looks like to keep some of the key features we love like generative fill and have a reasonable amount of credits we have to upgrade to Pro at our next renewal.  A $15 a month price hike right now really hurts Adobe. Agencies and freelancers are getting squeezed with clients taking longer to decide on projects, wanting to pay less and less. We are investigating if most of our team except for one member will move to Affinity.Seriously, the mindset of AI means you can make tons more money isn't a 1:1. It saves time, but that doesn't mean more clients are doing more projects and paying more. We can't justify you rprice increase for every employee.https://helpx.adobe.com/creative-cloud/policy-pricing/changes-to-individual-plan.html

Hello,I have a problem, I will be going to art school next month. When I started my current subscription, I didn't know that the school would give me a discount on the Adobe Creative Cloud package, but I can't find anywhere how to change my subscription to a student subscription. Can anyone help me with this?Thanks in advance.

I had a free trial which I cancelled before the end date. I have a cancellation confirmation email, but I’ve been charged! Furious! How do I get my money back! 

II am contacting you regarding my Adobe Acrobat Premium subscription, which was recently renewed automatically. I did not intend to continue the subscription and was unaware that the renewal would be processed at this time. As soon as I noticed the charge, I decided to cancel the subscription renewal. I would kindly like to request a refund for the recent payment, as the renewal was not intentional and I do not plan to use the subscription going forward. I would greatly appreciate your assistance and consideration regarding this request. Thank you for your time and understanding.

It is freaking irritating! Some time ago I was told that after canceling plan not longer than for week or so I will get a refund and where the heck is it??????? I had a chat with agent and he just canceled the chat without resolving my question.  What the???? Email: REMOVED FROM THIS PUBLIC FORUM TO PREVENT SPAM[Profanity removed by moderator]

Boah Leute... "Wenden Sie sich an Adobe - Echte Hilfe von echten Menschen" - ist das eigentlich ein schlechter Scherz?Ich habe mir vor kurzem ein Probe-Abo von Photoshop runtergeladen und innerhalb des Testzeitraums wieder gekündigt. Von meinem Paypal Konto wurde nun trotz fristgerechter Kündigung die erste monatliche Rate abgebucht. Die Abbuchungsvereinbarung konnte ich zwar direkt in meinem Paypal-Konto kündigen, nur habe ich keine Ahnung, wie ich die erste monatliche Rate zurückbekomme und wollte mich daher an den Kundensupport wenden. Kann mir jemand sagen, wie ich den erreichen?

Hi Adobe Community & Adobe Staff,I am in desperate need of a human agent to help me. My main Adobe account (which hosts my entire professional Behance portfolio) has been locked out for over a month.The issue is a system loop: When I try to log in, it forces me to change my password. When I attempt to change it, I get an immediate error: 'Your account has been locked due to multiple failed login attempts. Try again later.'Waiting days does not clear the lock. Standard Adobe Twitter Care and Behance Support both sent me automated bot replies saying they cannot bypass the security system. I am completely locked out of my own intellectual property.Can an Adobe Employee please DM me so I can provide my main account email and have this backend lock manually removed? This is severely impacting my career as a visual designer. Thank you. 

Hi, I realized I was being charged for a subscription I thought I canceled after free trail. I am requesting a refund as I never used the service. 

Help please! I have been charged 2 separate amounts by Adobe for the last 7 months (around AUD $420) and I don't have any subscriptions! I can't cancel my plan because there isn't one to cancel. I can't find any chat help or any phone number to call. How do I get these charges refunded?

Chào Adobe !Vào ngày 8/8/2026 , tôi có mua gói Photoshop Express Premium vì tôi nghĩ đó là phần mềm Photoshop chuyên chỉnh sửa ảnh chi tiết cho Nhiếp ảnh và tôi đã mua nó . Đây là một sự nhầm lẫn không đáng có . Mong Adobe có thể hỗ trợ tôi hoàn lại số tiền để tôi có kinh phí mua phần mềm Photoshop phục vụ công việcXin chân thành cảm ơn !

I have already changed the email on my personal account, but the two PLANS I have, Stock and Creative Suite still have my old email address. I’m about to shut that old email down. How do I update those two PLANS? I don’t see anywhere to change the PLAN email vs the person/account email. 

I canceled my Adobe subscription back in June 2026, and I was required to pay an additional fee for canceling before the end of my contract. Even after receiving a confirmation email stating that my subscription was canceled, I was still charged for both July and August.I have tried calling Adobe multiple times to resolve this issue, but every time I call, the automated system says, “Thank you for calling Adobe. Goodbye,” and then immediately hangs up.I would like these unauthorized charges for July and August to be refunded, since my subscription was already canceled and I have confirmation of the cancellation.