Questions

I started a free trial of Adobe Creative Cloud on July 22, 2025, which was set to end on July 28, 2025. Unfortunately, I forgot to cancel on time, and I was charged AED 230 on July 29, 2025.I immediately cancelled the subscription the same day (July 29), well within Adobe’s 14-day refund policy. I also received a credit memo for AED 223 from Adobe on July 29 confirming the cancellation and refund. However, I have still not received the refund to my account. Could someone please help me with this issue or guide me on how to escalate it? any contact number or mail for UAE Region? Thank you. 

Bonjour. je suis enseignant et je disposais jusqu'à maintenant d'une offre enseignant autour de 400€. Il y a trois jours, j'ai été prélevé de près de 1000€ pour l'abonnement à Adobe. En plus, étant à l'étranger, je n'ai pu contacter aucun support.  J'ai deux problèmes : - d'abord, pour cet abonnement, je n'étais plus défini comme enseignant, la reconnaissance automatique de mon statut n'a pas fonctionné mais je n'ai reçu aucun message pour me prévenir ; et j'ai été facturé comme un client normal mais je ne peux pas / veux pas payer cette somme ! Si je l'avais su j'aurais annulé l'abonnement immédiatement. En plus, je n'ai reçu aucun message me disant que j'allais être prélevé de cette somme. Je me suis désabonné mais comment est-il possible de récupérer cette somme ?- de plus je suis maintenant abonné avec mon université. Donc j'ai deux abonnements dont un est completement inutile et m'a coûté 1000€ ! comment est il possible de me faire rembourser ? Je n'a

I would like to requet a refund for the purchase of GPA.3385-3429-1412-40519 for a total of R$169.99, on August 14, 2025. I already requested a refund through Google, but I was advised to request a refund from you.

Cancel my free trial Cynthia_7850 

Hello, I have an annual plan from 2020 and I want to transform it into a student plan because I have been a student since last year. Can this be done without penalties?

When I signed for the free trial, I accidentally entered 'gmial' instead of 'gmail' in the email address. As a result, I ended up being charged when the trial expired and I cannot access the email associated with the account and have no way of cancelling the subscription. I saw a similar post to this and believe I would need to be connected with the billing team.

Can I combine Photoshop and Illustrator? I only need those two programs, but there was no option to do so. 

Hallo, da leider der Support-Chat gar keine Hilfe war, versuche ich es mal hierüber.   Ich habe aktuell ein Foto-Abo (20GB). Wegen einer großen Reise möchte ich meinen Cloud-Speicher erhöhen für zwei Monate (auf Foto-Abo 1TB). 1. Kann man ein Abo anpassen für nur 2 Monate?   Falls das nicht geht: Mein Foto-Abo 20GB läuft noch bis April. 2. Kann man ein Abo umwandeln, sodass man nicht doppelt zahlt? (Alternative wäre aktuelles Abo kündigen (und weiterzahlen) und ein neues Abo abschließen (und dafür auch zahlen).  Vielen Dank für eure Unterstützung!     [Mod: Moved to the Account, Payment & Plan forum]  

Hello alli have purchased adobe plus... annualynow I bought premiumhow can I have a reimbursement of plus?is it possible? I have iphone 15 plus  ty

I am being charged a cancellation fee of US$99. Such a fee was not clearlty mentioned when I signed up for a monthly subscription plan so I need this cancellaton fee to be waived off. 

Hola, quiero saber como puedo iniciar un reembolso estuve hablando con el asistente virtual pero solo me da vueltas, yo hice la prueba gratuita, la cancele y semanas despues me debitatin la plata igual

Hello… I want to ask, if I buy a redeem code for Adobe Creative Cloud Pro monthly, I noticed that some websites say that an account can’t redeem a code more than twice. Is that true? or is it not an issue? Because here in Egypt, there are people who sell monthly redeem codes that I can use to activate my account as Creative Cloud Pro. Is there no problem if I activate it every month that way? or is there a limit on how many times I can do it on my personal account?

I cant access my ILLUSTRATOR BETA an im PAYING FOR IT!!!

I have been with adobe almost from the start. It has been a slow bleed as I have back out of more and more of the applications I played with. As a former Ad Executive and someone trained in the use of Photo Shop and Illustrator and someone in love with the tools of Acobat I can no longer justify the expense at 73 years olds of playing with these software tools. I know there is cost in developing and improving software in a diffcult time.  I also know pricing  is a blade that cuts both ways. The question is how much genius to use and make these applications sing is being pushed to the edge and off the table. Good luick Adobe I trule hope your make it through these growing pains.    

@ROMARIC_101    check your account, https://account.adobe.comif it still shows a payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

  Today is August 13 and this is the first time this issue has happened to me, even though it’s not the first time I’ve seen a “pending” amount on my bank statement. The payment is normally charged automatically every month, and I have not changed my Google account. I am using the app on my phone.Could you please check and confirm what is happening with this payment?Thank you,Ana

My plan ends 8-20-25.  I cancelled Adobe Pro by mistake.  I do not want AI like I had last year, just continue Pro.  Where do I do that.

Signed up for a free trail, but now wish to cancel it - due to expire in 3 days. When I click on "Cancel plan" button in my account settings the next screen just hangs on the loading screen and wont load. Ive tried this for 2 days now and do not want to incur the monthly subscription fee for something I dont want and have tried to cancel well before the trial ends.

I already have an active Adobe InDesign plan, but when I open the program on my computer, it says 'No purchase found'. What can I do to fix this issue?

Hi all! I currently have an active subscription to Adobe InDesign on an annual plan with monthly payments. I would like to change the payment method so that the remaining subscription period is paid in a single annual payment, without any additional fees. Is it possible to do that? Thank you in advance for your help guys!

Я требую, чтобы Adobe удалил все данные о моей банковской карте, забыл их и никогда не использовал. Я не собираюсь приобретать вашу продукцию. Хочу после этого получить подтверждение того, что ваша компания стерла все данные о моей банковской карте. Жду обратной связи. Спасибо!

ich möchte Adobe Pro und Adobe Captiva benutzen. Leider kostet adobe Captiva schon 30E im Monat. Für Adobe Captiva muss ich für knapp 70€ im Monat. Ingesamt  muss ich fast 100€ für beiden. Ich finde es zu teuer. Welcher Abo muss ich bezahlen, um beide  Software am günstigten zu behalen.Ich denke ein Buget für 40€ im Monat ist akzeptabel.

  Me chamo. Rosana nunesEstou recebendo diversos combrançãs por e-mail, já esta ficando uma situação chataPreciso de uma verificação do cancelamento de um serviço que realizei no mês passado, julho de 2025.O cancelamento foi efetuado dentro do período de 7 dias de teste gratuito, portanto, peço a gentileza de confirmarem essa informação em seus sistemas.Agradeço a atenção.

I would like some help on the payment issue. I had a student subscription for all Adobe programs. I paid for a month in advance and finished my plan. This day they charged me another 23 euros. For what? If the subscription for a month in advance was already paid

안녕하세요 어도비 구독이 되어있는줄 모르고 계속 정기적으로 돈이빠져나가다가 얼마전에 알아차리고 구독 취소를 하였습니다 저는 아예 사용을 하지않았는데 혹시 이건에 대해서 환불을 받을수 있을까요?