Questions

I just want you to cancel the plan for me, I won’t use it. Thank you

I am being charged monthly by adobe despite not having a subscription. I do not know why. Requesting to be re-credited since my last subscription.

I have been having problem with my subscription and CANNOT FIND THE CHAT/PHONE OPTION ON THE ENTIRE WEBSITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Somebody please guide me how to get in touch with these people! This is very urgent!

I’m trying to use the Partner Perks offer for 20% off Zoom, but the discount isn’t applying.Even when I open the perk link and sign in, it still shows the full price and indicates there’s no discount.I’ve tried different browsers and incognito/private mode, and I’ve signed out and back in, but the price stays the same. I also contacted Zoom Support, but they didn’t know what to suggest, and Adobe support is referring me back to Zoom.Has anyone used this Partner Perks Zoom discount successfully? What steps worked for you?

Hi everyone,I'm hoping to get some advice or just see if anyone else has experienced this nightmare. I'm in a battle that has been going on for almost two months with Adobe Support over a subscription refund of about $400 USD.Here's the timeline of my frustration:Day 1 (Mid-June): I canceled my annual Creative Cloud subscription. I received the confirmation email stating a refund would be processed. Simple enough, right?Day 7: The money never arrived. I contact support, and they tell me the refund was "declined by my bank."Day 8: I go to my bank in-person. They check their records and confirm they NEVER received any incoming transaction from Adobe, so it was impossible for them to have declined it.Day 10-20: I get back to Adobe support multiple times. Each time, I'm connected with a different agent who tells me the refund has been "re-initiated" and that I need to wait 10-12 business days. The money never arrives. It's a broken record.Day 25

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

This will get a bit confusing now, but I still hope, someone with the adobe team still understands and could help. I used to have an ID under <Removed by Moderator>. Corporate decided to make new mail adresses <Removed by Moderator>. instead of changing the ID-email linked to the original license, they removed my cloud license from <Removed by Moderator>, created a new account under <Removed by Moderator> and added a license there.result from this: no access to old files, that were stored with the account on <Removed by Moderator>, but adobe portfolio still was available on the personal account under <Removed by Moderator>at now, i eventually managed to get a license onto my adress<Removed by Moderator>.at again. result: access to files possible again! so far, so good. problem now: when i changed the ID adress of that account to <Removed by Moderator>(as it should have happened right in the beginning) i did not see my pages on https://por

Hi As stated at the bottom of website, invoices that are no longer accessible through a customer account can be provided by Adobe Customer Service.I need copies of my invoices dated prior to January 31, 2023. These invoices are no longer visible or available for download in my account.I contacted customer support, but the agent left the chat before resolving the case. Perhaps I could email someone instead.Best regards,Raf

Deseo cancelar mi suscepcion,ya que no es la que yo deseaba help

I can't cancel the plan. I've been trying to for weeks, and this has happened to many people, the cancel page won't load. So extremely unprofessional of adobe to do this and steal money from customers. Someone please help me cancel. 

So i have been trying to cancel my sub as the site wont work, i contacted an agent via chat but he seem to just leave me.  

Hello Adobe Team Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund. My Adobe account email is <Removed by Moderator> Thank you in advance for your help. Kind regards,Leila

Hi,I’ve had the full creative cloud pro for years and finally realised I use maybe a handful of apps so I wanted to see if there was any way of bringing my monthly price down and losing some of the apps I never use.I’ve looked at the comparisons between CC Pro and Standard but it doesn’t mention some of the apps I use daily.I’m looking for a package that has PremiereMedia EncoderAdobe PodcastAdobe Fonts AcrobatAuditionAdobe Express. Can anyone confirm for me that I still get access to all the above on the CC Standard plan? Or can suggest a better package? ThanksNeil 

Hi, this is Angelica.I got charge for the services that supposed to be free for 14 days days. And today I had a 2 deductions on my account one is $9.44 and $40.94. I only use the adobe app once and now I got charge for $50. I need a refund for something that I don’t use often. Thank you

Hi, I signed up for a free trial back in December ‘25 and promptly cancelled it when I realised I would never use it. The cancellation email came through on 18th December and I thought nothing of it.  January came and I was charged the $49 odd dollars for the monthly fee. I was busy and didn’t follow it up. Thinking it would just be the one charge, whatever. I have just been charged again. I have searched high and low for a phone number, email address, something that can lead me to a human to find out why I am being charged on an account I had cancelled.  I have since logged into my account and seen that it was active. I didn’t reactivate the account whatsoever.  Where do I go to for assistance? Even the forums here don’t seem to give answers. I’m sorry I even signed up to Adobe now. 

Como exijo mi devolucion tras la prueba gratuita me descontaron mucho dinero y no uso la app

Hello,I switched subscriptions two or three months ago, moving from Illustrator to Photoshop. I also added my new bank card. I no longer have access to any applications, even though my bank account is still being charged for Illustrator. I can't change my bank details, cancel my subscription (on different browsers), or contact customer support. Could you help me? 

Hi everyone, I’m trying to subscribe to Adobe Acrobat Pro, but I keep getting an error saying my payment method failed. I’m also unable to add a new payment method — the option doesn’t seem to work at all. Has anyone faced this issue before or found a workaround? Any help would be appreciated. Thanks in advance!

使用していないパソコンから、永続版のライセンス認証を解除したいです。使用しているパソコンのライセンス認証は、そのままにしておきたいです。

I have Adobe Creative Suite 5.5 Design Premium software that I purchased back in my college days (2012). The version is CS5 and, of course, I've had it on a few devices over the years. In the past, I've never had a problem with deactivating it from an old device so I can activate it on a new device. That is until recently. I purchased a new laptop and went through the necessary steps of deactivating my Adobe software on my old laptop (Help > Deactivate). It shows on my old laptop that the software has been deactivated ("deactivate" is now greyed out in the drop down menu), but on my new laptop it continued to warn me that I needed to deactivate it on my other device. Now it will no longer let me access my product, which was working up until that point. I get a pop-up window that says "activation limit reached". It does give me the option to retry my activation if I've already deactivated on my old laptop, which I've tried clicking on that but it just keeps sending me in a circl

On November 29, 2024, I subscribed to Adobe All Apps. And now, in November 2025, I wanted to cancel, and I did. But here's the problem: I've never been an Adobe Stock subscriber. But now I see that I'm listed as an Adobe Stock subscriber. But I never had permission to do so. A Stock subscription I've never used has charged my credit card $29.90 every month. This is unacceptable.I demand information about this. How is this possible?!How can I have an Adobe Stock subscription that I didn't authorize and didn't purchase willingly?!I want you to know that I will be reporting this everywhere and I want this issue to be fixed. I've been charged Adobe Stock fees for a year that I haven't used. This is unacceptable. I demand an urgent explanation and a solution from you...!!!???

Cannot open my Lightroom Classics because I keep getting the same issue that my subscription status cannot be verified. My billing details and address are right, all the apps and my IOS are up to date. I tried to delete everything related to Adobe on my laptop to reinsall everything and nothing helped. Restarted my device multiple times, the time and date are right and the internet connection is good. I even tried to swithc to my phones hotspot and nothing helped. Firewall is inactive. I am giving up on using Adobe and this is my last hope in finding the answer. 

Today I got charged for the next month of my creative plan, but since I no longer need it, I was going to cancel. Then the page offered to switch it to another one, and I change it to the Acrobat one, and it mentioned that I would be refunded, but I only got charged for the new one and didn't receive any refund. How long does it take to get the refund after changing the plan?

Dear Adobe Management Team,   Greetings.   kindly looking for the refund amount of 69.99€ for the subscriptions has been cancelled right after I've tried the free trial subscription that has been charged on my debit card ending with 6029 that registered in the google pay account.   Please awaiting for your response to my email <Removed by Moderator> Thank you