Questions

Dear Adobe Team,I see that a few hours ago an auto renewal fee was taken from my credit card. I cancelled the subscription right away. As per Adobe's refund policies, I would like to request a refund for the charge.  PS - You normally send an email about a month before regarding the renewal but this time I am afraid failed to inform me.Thank you so much.  Regards, 

Hello Adobe,I have been charged just today $19.54 for a monthly Adobe subscription that I cancelled in December 2025. After I saw the payment posted on my credit card, I signed in to my Adobe account to check and saw that I had an Adobe account activated that started payment today. So, I cancelled it right away and then the system said that it was going to charge me $19.99 for an early cancellation fee. But I had initially cancelled my monthly subscription in December 2025. Please help. I even had to cancel my credit card permanently because I thought that my credit card number had been stolen for this unauthorized payment on my credit card. 

I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I forgot to cancel the 7-day free trial before it ends. My Gcash was charged with the amount of ₱1,624.00 as the 1 year subscription of the app.  I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase. I really am hoping to be refunded as I need the money for my tuition fee for my college studies. I have no means to purchase such huge amount of money. I really need the money for my studies. I just forgot to cancel before the free trial ends. Please help me with the refund. I can't afford that amount and accidentally purchased the 1 year subscription and forgot to cancel the free trial. Google Play won't allow me to refund that's why I am humbly asking ffor your consideration. Attached below are proofs of payment and purchases. Please let me know if you need mo

Hello Support,I am writing to request a refund for unexpected charges on this adobe account.On November 12, 2025, SHINSEGAE I&C INC granted me access through corporate subscription plan, and I cancelled my personal subscription at that time. However, I was subsequently charged on: November 29, 2025 December 30, 2025 January 30, 2026 February 27, 2026 March 10, 2026 I did not use my personal adobe account during this period, as I was covered under the corporate plan. I now double checked that I have now cancelled all services for sure. I request a full refund for these charges above, as they appear to have been billed in error. Please let me know what information you need to process this refund.  

I had an option to get Adobe Illustrator for free. It said I would pay nothing for the first 7 days, but immediately after activation of the free trial i was billed the full amount. Here is the SMS from my bank as proof of it taking my money, 38,55 BAM.I was thinking of buying a few months of Adobe Illustrator after the free trial, but after this I’m very discouraged to spend any money on any Adobe service ever. 

I'm a postgraduate student and have subscribed to Creative Cloud in the past. Currently, the only visible student offer is the promotional R$27.50/month plan, which is explicitly for first-time subscribers. Is there any student plan available for returning subscribers? I can't find this option on the website, and the chat support ended the conversation twice without providing an answer. im from Brasil 

I am really trying to find someone that can take my subscription from one of my email accounts and put it onto the correct email account. Due to Microsoft account the thing went and used the wrong email and for two months I couldn't work out why I was unable to use photoshop when I was paying. But I have other products on my freelance email address. Adobe photo plan was loaded onto the incorrect and inactive email address and I am really inhappy that now I have to sign in and out all the time to get different products. I don't want to pay cancelation fee of over 100 dollars and rebuy it on the proper email. Both emails are under my name. What can I do? I need one account with all the products, not 2 accounts which heavens knows what product is where, but I am paying. 

When making the payment for the Creative Cloud Pro annual subscription, we need to know how we can obtain a tax invoice for Mexico. On the Adobe invoice, we are charged 16% tax, but it is not a fiscal invoice. Can Adobe issue a tax invoice for customers in Mexico?

I had a 7-day free trial that I want to cancel today to avoid being billed. Coincedentally, the website is somehow unable to show me my plans (????????) but works just fine for once I log out of my account on the website. It is like Adobe is artifically throttling everything once I log in. Even the trash AI chat doesn't function. Tried doing it in another browser, in incognito mode, from another device, disabled all extensions etc. etc. etc.  Very frustrating and concerning how bad this service is. I hope an Adobe customer service employee can respond and help me out.

My account billing history only goes as far back at April 2023, and I am looking for my billing history prior to that.  There is a fine print that says to contact Customer Support, but I have had no luck in even finding that. 

Hi Jeffrey,I am having the same issue.Specs:
iPhone 17 Pro Max
iOS 26.3When I try to sign in, the app crashes and I can’t access my account. I’ve tried multiple times with no success. I do receive the verification text and email from Adobe, but the app crashes during the sign-in process.I deleted and reinstalled the app on my phone, but the issue continues.I’m concerned about logging out on my Mac in case I’m unable to sign back in there as well.Please help.Thank you,
Michael Tierney 

I need to cancel my Illustrator subscription, but the plan doesn’t appear in my enterprise account. I also can’t access the Admin Console or live chat to share the error. I’m in Saudi Arabia and was told to contact Customer Support for cancellation.

My GCash account was deducted 1891.68 PHP after tax for supposedly subscribing to Adobe—which I do not remember subscribing to. The last time I used the service was months ago, and I do not remember that I subscribed to any service, aside from free trials, which I unsubscribed from. Looking at my transaction history, I am supposed to be billed on March 24 for the continuation of the free trial, yet I am charged on March 10….

I purchased Photoshop a while ago for thumbnails. I recently bought a new pc and got rid of my old pc. I logged into my account on Adobe CC and it says I have no active subscriptions and wants me to buy photoshop again. I know that I am paying for it because I just checked my card and was charged recently. I do not even get emails each month about my receipt or photoshop payment which is ridiculous. Because “I don’t have any active plans” I can’t even contact support. Can you believe that? So I am just sitting here getting money stolen from me. I just want to be able to use the photoshop that I am paying for. You would think Adobe would be better. 

Need a refund

I recently tried the free trial..and I might have forgotten to cancel the subscription.how do I go about getting a refund 

I need to cancel my Illustrator subscription, but the plan doesn’t appear in my enterprise account. I also can’t access the Admin Console or live chat to report the error. I’m in Saudi Arabia and was advised to contact Customer Support for cancellation.

Hi, I was charged with PayPal after I forgot to cancel a free trial. I am trying to cancel and get a refund, but it tells me I still have a free subscription… I don’t have a code for the text messages. Thank you for your help!

To whom it may concern,I am writing to formally address a fraudulent billing incident regarding my recently terminated account. Despite completing the cancellation process approximately 14 days ago, my records indicate that Adobe has proceeded with an unauthorized charge against my account.Upon further investigation into public consumer reports, it appears this is not an isolated technical error. There is a discernible pattern suggesting that Adobe has engineered a deceptive "dark pattern" within its cancellation interface - one designed to lead users to believe a cancellation has been finalized when, in fact, the billing cycle remains active.Be advised that I am prepared to initiate a formal lawsuit regarding these predatory billing practices. If your organization is intentionally manipulating the cancellation flow to manufacture "unintentional" subscriptions, you are in direct violation of consumer protection statutes.I have seen this "revolving door" billing strategy before; it is a

Hello,My Behance account was deactivated due to “Impersonation and Fake Accounts”.I submitted an appeal about 4 months ago but the status is still showing pending and I have not received any response.I am a graphic designer and my account only contains my original portfolio work.Could a moderator please help review my case or guide me on what to do next?Thank you. 

Trying to cancel my free 7 day trial.  Not working on my end.  Please cancel for me and confirm it’s done.  Thank you.

Cancellation Fee

I am trying to register and pay for the Adobe AD0-E128: AEM Sites Developer Expert exam.Every time I attempt the payment, I get an error stating that the operation may fail and to double-check my payment information.I have tried multiple cards, and my bank has confirmed that there is no issue with them.This delay is seriously impacting my schedule, as I have already lost over a month attempting to resolve this. I urgently need to take the exam and would greatly appreciate immediate guidance or an alternative payment method to complete my registration without further delay.

I canceled my subscription I. 12/2025, but I’m still being charged for it

Avevo un abbonamento mensile per cui ho pagato un rinnovo di circa 8,00€. al Al momento della scadenza non ho voluto più rinnovarlo nuovamente e ho quindi annullato ENTRO la data di scadenza (7 marzo2026), tramite il mio account, l’abbonamento che avevo sottoscritto. Purtroppo però, nonostante abbia ricevuto anche per mail una ricevuta da parte vostra che mi confermava l’annullamento dell’abbonamento per la mia intenzione di non rinnovarlo, ho visto tramite l’app della mia banca che vi era una richiesta di addebito sulla mia carta di un totale di 36,59€ (attualmente in corso di contabilizzazione). Vorrei comprendere come mai ci sia stata questa richiesta di contabilizzazione di tale somma sulla mia carta, anche se io avevo provveduto ad annullare il rinnovo dell’abbonamento entro i termini previsti. Rimango in attesa di un vostro gentile chiarimento.CordialmenteDario Costanzo