Questions

I have been using Adobe products, personally and professionally, for the past 30 years. I have had a few emails associated with Adobe accounts. Adobe Creative Cloud has been a nightmare for me since its introduction. I have an older iMac that runs OS Catalina. I can't upgrade the OS anymore. The Adobe apps are useless as they do not run or run very poorly on this machine. Previous to Adobe's subscription-based platform, I purchased the apps outright. The last one I bought was CS6. I would like to put it back on my computer and run it instead of all of the subscription-based apps. They do not work for me. I am having difficulty finding a way to download and install CS6 - even though a search online says it can be done - even from Adobe websites. I feel that I get run around in circles. Does anyone have a real answer on how to download and install CS6? I have my serial number.

I have a brand new Surface Laptop and when I install Elements 2023 I get error code 16.  The Adobe support material does not cover Windows 11 installations. When I follow the support guide for Windows 10 there is no "Program Files (x86)\Common Files\Adobe\ Adobe PCD\" folder so the support guide is clearly out of date or there is some other issue when installing Photoshop Elements and the folder is not being created.When I try to contact support all I get is a stupid AI bot that refuses to help me because I don't have a valid plan however I bought this software outright and a plan is not applicable.  Is there anyone in the community who knows how I can fix this problem? Help greatly appreciated.

To install LRC 14.1.1 do I need to uninstall the old version 6.14 currently in use?

Ich kann neuerdings keine Updates der Beta-Versionen mehr installieren (siehe Screenshots): Photoshop /Premiere Pro / Illustrator / Media Encoder. Was kann ich "reparieren"?

Bonjour, j'ai un PC avec Windows :10.0 architecture : X64, j'essais d'installer  Lightroom Classic il m'est répondu : Programme incompatible, pouvez_vous m'expliqué pourquoi et si il y a une solution. Merci

Hi Community,If you're facing issues while installing or downloading Adobe applications due to no connectivity, limited access, or network problems, try these quick fixes: Basic Troubleshooting1. Refresh the Page: Press Ctrl + R (Windows) or Cmd + R (Mac).2. Test Your Internet: Switch networks or try a mobile hotspot. Use a wired connection if possible.3. Switch Browser/Device: Helps identify browser or device-specific issues.4. Clear Cache & Cookies: Can resolve loading conflicts.5. Update Software: Ensure your browser and OS are up to date.Windows macOS6. Restart Your Computer: Clears background processes that may interfere.If the issue persists, please proceed to the next set of troubleshooting steps. Advanced Steps1. Firewall Settings: Allow Creative Cloud access or temporarily disable the firewall.Windows Firewall Guide macOS Firewall Guide2. Disable Antivirus Temporarily: Re-enable after installation.3. Reset Hosts File:InstructionsGot an Error Code?Find your error and soluti

For some reason some of my PC hard drives are going bad every few months, so I have to remove, swap, or add drives frequently.Creative cloud doesn't like this apparently. It frequently ask me to de-activate an old device, which is this same PC with different drives configuration. At one point, after de activating an older configuration, it went bonkers and said it could not authorize my PC because it could not connect to adobe servers and that I should check my internet connection. And while I could log into creative cloud desktop, I get prompted to login again and again every few minutes. Eventually I had to call adobe support and they remote cleaned and fixed the installation. But this takes more than half an hour and it's difficult to hear the support due to bad phone lines. Looking at https://account.adobe.com/activated-devices, it has two entries of the same desktop with different activation dates. Is there a way to avoid this kind of trouble in the future

Computer configuration：Mac mini 2024CPU / Apple M4 ProMemory / 24GB OS informationmacOS Sequoia 15.1 Error occurs every time at 0.9%, with error code 1But the same installation package can be installed normally on another computer of mine Computer configurationCPU / Apple M2Memory / 8GB OS informationmacOS Sonoma 14.1.1 

I have been trying to install Photoshop for school assignments, and EVERY time I tried to in the Microsoft Store, it keeps reading that they could not install the app. It tells me to wait a bit, which I do, but it STIll gives the same message. How do I fix this?

I am currently using a windows 10 computer and have a creative cloud account for photoshop, light room, lightroom classic. I note that it also includes Acrobat. I also have acrobat Pro 2017 installed on my computer.I am about to change to a windows 11 computer. My question is this:is the acrobat in my plan as good as acrobat pro 2017?If not, what do I need to do to make it at least as good as acrobat pro 2017?I do not want to pay another subscription for acrobat pro.

I just confusing between Application Version and The information about The new version available, for example:  My latest Adobe InDesign version is 20.0.1, however in  the Creative Cloud Desktop mention it that V20.0.1 update is available...as per screenshot attached. Please explain me what is the meaning of this, is bug? Thank you  

Hello everyone, I was wondering if anyone else has had the same kind of problem I'm having with Adobe right now. I use CC for teams and have 6 licenses for my employees and I. I got an email saying that my payment on my credit card couldn't go through. I just got a new credit card to replace the old one and forgot to update Adobe CC, no big deal, happens all the time... so I grab my new card and click the link in the email to update the info on my account. I login and click on "Edit payment details" but a pop-up appears telling me to contact customer support. Odd. Also, they could have told me that directly in the email, but whatever. So I open the chat window to support and explain my problem.I am then told that, incredibly, it is NOT possible to update my credit card info because the payment is done through Digital River, the distributor for South East Asia where I live. I thought at first the rep meant I needed to contact Digital River directly instead of Adobe, but no, there is jus

HelloI am from italy and for the christmas vacations i travelled to the United States, bringing with me my Mac Pro 13", during my stay i have never opened it nor used and two days ago when i came back to Italy i noticed that in my trash i had a folder named Adobe with a subfolder named Assets with a short mp4 video that it's not mine. After that i also noticed that i have a new app (which i cannot use here in Italy) that is called Duplicate iphone. all of this is very strange and i am very afraid that my files have been taken. Do you have any tips on what to do? is there a way to find the original source of the Adobe folder? Thank you 

Mein Laptop mit installiertem Photoshop elements 2018 hat seinen Geist aufgegeben. Wie kann ich dieses Programm auf das neue Laptop ( ohne DVD Laufwerk ) installieren?

I am going round and round and round trying to find a way of using my legitimate copies of CS5 Dreamweaver and Photoshop that can no longer be verified.  I have read that the verification server has been removed by Adobe as they won't support the older products.  Fair enough, I don't need their support, I just need to use the old products that are adequate for my charity needs.  I see many questions on the subject but I am yet to read of a solution.  If no solution to this appears on my post, I will need to take it further.

I have subscribed to creative cloud as a student - in theory I should be able to access premiere pro but it's asking me to either have a free trial or buy. Can anyone help please?

Error message: update required: I want to install Lightroom and camera raw on my Mac. I photograph in RAW format. Adobe Lightroom customer for 8 years. A shame for development. Monterey is the operating system there is no new one available for this Mac iMac (Retina 5K, 27 inch, Late 2015). How can I install Lightroom?Why is there no reasonable answer? What kind of bad customer service is this?  

I have been through all the suggested actions - host file certificates etc for about six weeks and still no success. what next?

I haven't clicked on "more info" yet. Afraid it's phishing.

Hello Team,We are facing issue in uninstalling the Adobe Flash player application. Application is getting removed but clean uninstallation is not happening files are still there even after removal.We have tried all possible ways to delete .ocx file unfortunately it is not allowing to delete it is giving message “ you require permissions from SYSTEM to make changes to this file”

I started a job on the laptop, but I have to continue it on the workstation. Only AF 2018 runs on the laptop (15.1.2). I tried to download an older version to the workstation as well, but from Creative Cloud Desktop you can only download up to version 17.7.The problem is that I should use 3D Ray Tracing as set in the work already started on the laptop ...How can I download version 15.1.2, even on the workstation?

Hi all!I justed got an adobe account, got a subscription and wanted to start downloading the apps. For some reason none of them can be downloaded, not even creative cloud, when I click on the download botton, it takes me to a site which says that the site is not working and I should try later. I have been trying the whole day with multiple browsers and nothing works.Can anyone please help me? Thanks in advance,Sara

I downloaded the free trial onto my iPhone, I would much rather use it on my laptop. How do I transfer the free trial to my laptop instead?

I have a piece of equipment that will only work with Illuistrator ver 26 or less which is no longer supported by Adobe. Are there any stand alone versions available anywhere? And help or recomendations?

Hi, I got the following message below when installing After Effects using the Creative Cloud desktop app, Progress is slower than usual. Working on resolving issue... The installation stuck at 92% for a short while but did actually complete and run just fine. I’m just wondering what the actual issue was! I’m guessing that the data transfer from the Adobe servers stopped for a short while and the issue was fixed by resuming the download, can anyone clarify this? Cheers,Chris