Questions

Attempting to remove apps leads to an situation: How do I remove apps successfully? 

So I have run into a bit of an issue here and hope someone here can assist. Today I purchased a new copy of Adobe Acrobat Standard 2020 and have added it to my account. I wanted to remove my copy of Acrobat 2015 from my current PC, put it on a different PC, and then install 2020 on this PC. I followed the the correct steps to sign out and deactivate the software and it showed me as signed out before I uninstalled. However, when I attempted to install Acrobat 2015 on my other PC it gave me an error saying it needs to be deactivated on the other PC. Thinking maybe there was an issue with the deactivation not going through succesfully, I attempted to reinstall the 2015 version on the original PC and attempt to deactivate again. But now it's giving me the same error on the original PC. Nothing has changed on this system in the last hour since I uninstalled it so, I am a bit confused on this.I attempted to deactivate through my account but, it shows no active devices. I believe this ma

This site has is a complete joke. My elements 12 would not open, I tried reinstalling and the same thing happens.It is doing the same on my laptop. I feel I was manipulated into buying elements 18, and now none of my other filters open..........Akvis, Topaz labs, Anthropics, etc. etc.I have been trying to find a phone number to talk to a rep, and have tried the chat tab but it keeps sending me here.Accountabilty no longer exits in the world today, but Greed is running rampant.Sorry to unload on you Melissa, but this was the only window I was able to open.

Hello all. I have a question regarding timing of redeeming Creative Cloud membership for a new purchase:  On Black Friday last week, I took advantage of a low-priced offer and bought a home license for Adobe Acrobat Pro.  However, I have held off activating this purchase since my current Acrobat Pro license is still good and does not run out until February 15, 2025.  My question is: can I wait to activate my purchase until February when my current license runs out or must I activate it now immediately?   If I am obliged to activate now I will naturally lose over 2 months of use of my current version.   Many thanks in advance for any advice.  John in Rome

Hi The CC app is broken on my laptop. It just gives the message "You don't have access to manage apps"  I had the apps installed when I first got the message. Tried running CC cleaner to do a fresh install and now I can't install anything!It seems to think I need the IT depertment in install the apps. It's a personal license and I am the "IT Department" as far as this is concerned. 

I uninstalled After Effects 2021, because C4d plugin produced errors, planning to reinstall. Surprise!!! My computer is incompatible. There is no option to install the older version. I'm not allowed to work.

Today CS6 is greeting me with the news that my product is unlicensed. The very first time I tried to access Acrobat, it presented me with a pop-up window and a field to enter my activation code. I didn't have it handy, and foolishly closed the window, thinking I could get it back at any time. Now when I access any of the apps I get another window that requires me to log into my account before being able to validate the software. After I log in I get no option to enter an activation code.  I've read various tips on how to activate CS6, but most were very old. The chat bot on the Adobe website tells me it finds no registered products under my account, but I eventually discovered the page where my very old registered products are listed as registered.  I am on the verge of un-installing the entire suite and throwing it away. I only ever used Illustrator CS6 maybe 4 times a year and Acrobat once a month. I have an active subscription for Photoshop and Lightroom.  But I am cu

I had an issue installing updating Photoshop so I pressed cancel, now it's stuck on cancel and there's nothing I can do about it.I uninstalled all photoshop files, and reopened Creative Cloud and it didn't change anything.Also reinstalled creative cloud completely.

Bonjour,Je ne peux pas télécharger aucune application et je n'ai aucun aperçu sur les informations produits de mon achat. Cela marque un message d'essage m'indiquant, qu'il y a une erreur. Si quelqu'un peut m'aider, merci beaucoup.

Ciao, anni fa avevo acquistato il CS4 e cambiando computer non sono riuscita a farmi rinnovare i permessi. Adesso volevo pubblicare-vendere delle immagini che avevo realizzato con quel programma, ci sono problemi se lo faccio?

Hello,When I try to open Adobe Photoshop CC 2015, I get this message:Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of Adobe Application Manager fromhttp://www.adobe.com/go/applicationmanager_en_ae.and when I try to download, I get a message that the application is already downloaded, however I click on the icon of Adobe creative cloud, it does not open.I tried restarting my MacBook but with no use. I am using macOD high sierra v10.13.4.Anyone can help?Thanks,H

As other software that I use relies on case-sensitivity, I cannot use Lightroom 6. How do I get a refund?

Photoshop Elements 21 was installed on my old Macbook 2015 (intel) in May, 2021. I purchased a Macbook Pro M3 and migrated Photoshop Elements successfully, but it loads photos slowly. I've tried updating Elements, but the installer won't complete the update. Do I need to uninstall the Elements software and reinstall it as a download? If so, will I have to purchase it again?

I decided to install my apps (Illustrator, Photoshop, etc.) on an external SSD which works good, however... I can no longer associate file types like .jpg or .eps to automatially open with their corridponding application using "Open With" and applying all. For instance, I want all .EPS files to open with illustrator, but it will only accept applications found on my Mac Mini like "Preview". Any help would be greatly appreciated!

Hello! I would like to download Indesign, illustrator etc but when i try it says that i "need to update your system". My macbook high sierra is "10.13.6" and i think thats the latest update?  Obs: i have absolutely no experience with computers/adobe so please explain as easy as possible..haha..! Would be so grateful for help.  thank you!

Hello, I have a intel core i3 8th gen with windows 11, 16ram, 64bit, wacom one...i basically have everything except directx12 instead of 12.1...obviously i cant max it out, but will it work for basic drawing?

I purchased an  adobe photoshop elements 2022 in Oct d 2022 but did not get it activated at that time. Now Adobe does not accept the serial number from my CD envelope. (wrong number of digits). Can I get a new activation code instead to do it belatedly? 

-----------------------------------------------------------------------------------------------------------------------------I'm trying to login into the adobe photoshop setup thing BUT when it opens a new browser window and says I'm logged in, I'm not. it still says "check your browser" even though my browser says I am.the alternative login button doesn't work either. it does absolutely nothing------------------------Things I have tried:-Clearing browsing data and enabling cookies-Tried to use a different browser but it keeps opening chrome even though i have changed my default browser settings in windows (pls help)-the alternative login button as I mentioned-trying to install different programs as well    

So i installed ACC for the first time about a week ago and i game alot on my pc,i noticed that my ping got higher than usual not in just one game (fortnite, apex, rainbow six), then i noticed that the default servers in my games have changed automatically, after trying some solutions nothing worked even going to the old servers, then i reinstalled my windows and everything is normal, my ping is fine the default servers in my games are back to normal, then i said let's download the ACC again to and lo and behold i have the freaking same problem again. Anyone had the same issue, and is there any fix for it.

Hi gang.  Windows is not booting up on my new desktop so I'm poised to reinstall WIN11. Problem is I cannot uninstall CC (I cannot even access safe mode).  Reinstallation means CC would be removed, so my question is would I be losing one of my two alloted CC installs?Thanks much!

Hi. My computer bombed so I got a replacement and put the old hard drive in, but it won't let me use the software without an activation code which I can't get any more. Can anyone help, please?

Hi,please, help me to unsubscribe Creative Cloud

Habe diese Lizenz 2007 gekauft und diese läuft auf meinem alten MAC pro.Kann ich für diese bereits bezahlte lizenz ein Update erwerben welches auf meinem MAC mit dem Betriebssystem MAC OS 13 Ventura läuft?

I purchased the creative suite years ago and it has worked like a dream, I absolutely love it.Thing is, I had to get a new computer and my old one was wiped clean, there was no salvaging the poor thing. Now I can't seem to get my suite up and running on my new PC. I've tried everything.But all it says when I type in the code is "This serial number is not valid for this product". Even though it is the correct one. I have the program and installation disks, installation runs smoothly and I can activate the trial. But nothing when it comes to trying to input the serial number. I still have all the packaging, disks and codes. I really need these programs, so any help would be appreciated.

Good afternoon, I am from Ukraine. In 2010 our company purchased a product - Design Standard. Serial number <serial number removed-kglad>. Version CS4.Now we need to update and install this product on another computer. Can you please advise us how we can do it as quickly as possible?