Questions

I puchased Acrobat 11 PRO from Amazon as a CD in Febuary 2014.  I have my license number and my invoice. However, I can't find my CD. I am doing a new install of windows 10 on a new hard drive on the same computer Acrobat 11 has always resided. My old hard drive developed problems that corrupted files and I needed to get a new drive and start over with a clean install of Win10 Pro and all my programs. I am very happy with my old Acrobat 11 and I do not need or desire to upgrade.  Is it possible to download the setup file for Acrobat 11?  Thank you

I purchased CS6 Master Collection for Mac back in 2012 through my college at the time. In 2015, I reached out to Adobe support and did a platform swap on the license as I had purchased a new Windows computer. Since then, I have not had a single issue using the Windows serial number provided by Adobe support until recently.  As tech does, my laptop finally crashed (it's 10 years old now) and I purchased a new laptop. Upon downloading the CS6 Master Collection for Windows as provided in my account because both licenses are registered under my account when going to activate it, it says that my Windows license was revoked.  I reached out initially to Adobe Chat support (who were less than helpful) and they confirmed my Windows Serial Number has been revoked and only my Mac Serial number is active. They could not tell me any more than that as to why all of a sudden my Windows Serial Number that was provided by Adobe is no longer active and kept suggesting that it was ill

HiCan't find a way to transfer license to new pc.Old pc is dead so can't deactivate.Already tried inputting s/n when prompted to buy sw (Adobe believes I'm using a trial version).I can see my license number in "my account" but no actions can be taken.Can anyone help ?Tia

Hello,I have a license for CS6, which can be installed on a maximum 2 computers, and was instaled like that. I deactivated the packages because I want to install it on new computer, but I still get information that the serial number is already in use by the maximum of 2 computers. I wanted to contact support and ask for an activation reset, but since I don't have any plan, the only caller available to me is a bot. I will be grateful for any help

Just wanted to confirm that macromedia flash mx is still free, just to be sure I'm not pirating it.

I've been trying to install Photoshop CC's free trial today, and despite me changing the installation directory, it's still attempting to install it to the default directory.I have an SSD and a hard drive, my SSD only has ~1gb storage left while my hard drove had 120gb left. By default, it tries to install to my SSD (my C drive) so I had to change the installation directory to my hard drive (D drive). In Preferences < Creative Cloud < Apps < Install Location, I have it set to "D:\Creative Cloud" which is a folder that's already created. When I attempt to install Photoshop, it still tries to install to the old directory. Screenshots of my problem are below. I am on the latest version of creative cloud on Windows 10 Professional 1511. Have you tried completely reinstalling Creative Cloud?Yes, deleting all of the files first and then installing it once again.Have you tried restarting creative cloud after changing the install directory?YesHave you tried other install directories (

Hello dear Adobians,I recentley bought a copy of CS6 on ebay and every time I try to install I get this  Does anyone know how to fix this?

Greetings, I want to purchase creative cloud for all applications. I need to use both ipad and computer at the same time. Can I use ipad and pc at the same time for photoshop.

I am agraphic designer and I have the Adobe Creative Suite 4 CD dics installed on my HP laptop. This past year at Christmas my daughters purchase me a 26 inch IMAC computer I have migrated everthing onto the new IMAC computer except for the Adobe Creative Suite 4. So I need help with the migration/install/download to continue working. Thanks,Angela

Utilizing an Adobe individual subscription or membership, you can do the following:   Install Adobe apps on multiple devices Activate (sign in) Adobe apps on two devices Use Adobe apps on only one device at a time   Individual plans are not designed to be shared with other people. Please see Sign in to activate your Adobe apps for information on managing and deactivating your activations.   Do you need to share Adobe applications and services with others? Consider upgrading to a Creative Cloud for Team plan. Some of the main advantages of a Creative Cloud for Team plan are as follows:   Manage Users Simplify billing Creative Cloud Libraries Pooled Storage Advanced tech support and 1:1 Expert sessions   For more information, see Upgrade from Creative Cloud for individuals to Creative Cloud for teams plan.   See the following for more information on Account Sharing and how you can utilize your Adobe individual applications across multiple devices an

Hi! I erased my PC today, and i went to download my adobe apps again but the site isn't working, i can't access. Even with the VPN on or off. Tryed acces on my other PC, and the same happens. Anonimous Tab, same thing.Have any way to download Photoshop without have to enter the creativecloud website?Put an screen print of the error 500 of the website below.https://creativecloud.adobe.com/

I recently subscribed to the Creative Cloud All Apps plan, but unfortunately, I have yet to gain access to download the applications included in the plan. Despite my subscription being active, I am unable to download the apps I require for my work.would appreciate it if you could provide me with guidance on how to resolve it as soon as possible

Sto cercando di installare Illustrator CC appena acquistato ma continua a interrompersi l'installazione con questo errore, provo a cambiare la cartella di installazione ma l'errore persite.Aiuto

Hello !I used Photoshop CS5 on my laptop under Win10 without problem : installed from a boxed versionI just updated my laptop to Win11 -On Win11 ADOBE refuses the serial number and considers I'm using a trial version !I paid good money for the boxed suite, it did not have any end date, it suits my actual needs fine, how do I get to use it still ?Thanks for any clue !P.  

We are using Certiport Compass for ACP exams and they say that Windows 11 is still not recommended due some Adobe issues.  We are buying new computers and cannot easily get Windows 10 anymore. This Adobe doc is what Certiport references.https://helpx.adobe.com/download-install/kb/windows-11.html#known-issues Is this still the case?  Is Windows 11 cleared yet for Photoshop and other applications? Thanks,Jeffrey @ Ohio

2024 februárjában megvásároltam az "Adobe Master Collection 2023" programot a is snsszelnsszel renlekezz ALL Sotware oldaláról legálisan és kifizettem az árát. A program többszöri újratelepítése után újratelepítése után is, mint illegális, licensszel nem rendelkező üzenetet küld az ADOBE.

I just purchased creative cloud a month or so ago.  I was able to at least go in and create new documents and images on my web.  The entire time I have had the program, it prompts me to send an email to myself to verify my information to launch illustrator (which I have already paid for.)  I do so and then, through the resulting email, I click on the link to launch illustrator.  I get directed to a page asking me to send an email to myself for verification - it is an endless loop.  Getting hold of anyone for tech support is next to impossible.  Right now, I am paying for a program that does not even work half the time.  I am a new user and there are things I still need to learn, but this has been ridiculous.  Any advice?PS - Now I am getting an error message saying that webgl has been disabled or does not work every time I try to launch the beta version of illustrator (which I never had to use before today.) 

Hi. I have an Adobe product (Adobe Creative Suite 6 Master Collection) registered to an email address that is no longer active. Unfortunately, I don't even remember this address anymore because I have been using a different one for years. How can I update my information in my Adobe account? 

How can I change smart object opening software...means when I double click on smart object it will open in XD, but I need to change it to illustrator. Please help. Thx!!

Hello! My laptop was having some issues and I ended up having to do a factory reset, I deleted everything on it and I'm now trying to reinstall Adobe Creative Cloud, I have the subscription based one, but  my account page doesn't have any download option...I have read some blogs but nothing has worked yet...how can I do it? without having to buy a new subscription...thanks in advance!

Hi. I have Adobe Creative Suite 6 Master Collection. Unfortunately I can't install it. "License has stopped working" message appears. I purchased legal software with a lifetime license and paid for it. The License Recovery option does not work. Please let me know how I can run the program.

Hi,I have Dreamweaver CS6 installed on one PC.  I just cancelled my CC subscription after a year and decided to return to using DW CS6.  However, I get the "activation limit reached" error and it suggests I deactivate DW on another computer.  I do not have access to the other computer and I know that DW was no longer installed on it. How can I reset my activation limit so my CS6 app will work again?  Is there some effective way to get help for this because there I can find no option anywhere to reset the count. Thanks for your attention Steve 

"Your application install seems to be damaged, Please reinstall the application. "this is what i get when i try to run any installed application.

Hi,  Having a single SSD of 512Gb divided in two partitions on my laptop (C: and D:), I changed the default installation path of the programs in the registry to prevent my C: drive (80Gb) from being full too quickly. Unfortunately and after having looked for the problem during long hours, it seems that this change of path is causing the malfunction of Adobe Creative Cloud. When I install it it works the first time but as soon as I restart my computer, it loads during a few minutes and then this sadly famous error message appears : "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp." Before posting here, I obviously tried (I think) everything starting with using the use of Creative Cloud Cleaner and all possibilities listed on this topic : https://helpx.adobe.com/creative-cl

ho formattato il pc. come posso avere una copia di Adobe Premiere Elements 14?