Questions

Hello,I have two old perpetual licenses, one for AcrobatPro DC and one for Acrobat Pro X.I tried installing Acrobat Pro DC on my PC and activate it but when I enter the license number it said not valid. Tried with different versions of DC with the same result. How can I verify what's the correct version I need to use with my license number?I also tried registering it on my account and got a message saying it was already used. I used this license in the past and stoped using it when I got a suscription through my work, but now it was cancellled and I would like to have at least an older version of Acrobat. How do I recover my old DC or X licenses? Thanks.

Olá! Adquiri um novo Mac nesta semana e fui tentar baixar a creative cloud mas o erro 206 persiste. Tentei baixar novamente por outro computador que tenho em casa e nele, deu certo. Já tentei praticamente tudo que vi nos fóruns.  Informações:- Meu firewall está desativado.- O computador veio zerado, então, não há antivirus ou outros programas sem ser os nativos.- Já testei em duas redes diferentes (e meu outro computador está na mesma rede, então não é este o problema).- Olhei as configurações de proxys e não há nada configurado.- Minha data e hora estão corretas.- Tanto a rede como o computador são pessoais.- Já rodei o Cleaner da Adobe e ele não apontou nenhum erro (0 entries fixed - e o único arquivo lá era o de hosts).- Já abri manualmente o arquivo Hosts e não havia nada relacionado a Adobe.- Já abri o KeyChain para analisar os certificados (não há nenhum iniciando com o nome "Adobe" e o Global Sign CA está ativado).- Já rodei o Limit Acess Repair Tool.- Abri a past

I have exactly the same problem. This is an endless loop. After trying for more than 10 times, I gave up and re-bought my product using a new credit card, then at the same time I received 2 emails, one said that the order was OK, the other said that the order failed. Sigh.

I have CS5 Extended on a disk and it worked for about a year then the serial code stopped working? whats the fix or is adobe scamming me

Hi Everyone,I am now in the adobe photography bundle but I am thinking of stopping with the payment and switching towards a free membership. I am aware that I will then only have 2gb, but I was wondering what happens to my now-live website (adobe portfolio). Do I get to keep the website live? Will I still be able to access it after I move my account to a free membership?Please help,Murren

Is there still any chance of getting AdobeMUSE to work on the computer? I still have a few pages (intranet) that I maintain and need to do at least one last and therefore final update (termination of the page). I hope it works 😞

I used to use Illustrator and Acrobat Pro DC for work but now I do not need the software no longer. The button that is supposed to appear to cancel subscriptions does not appear. What can I do to cancel it? The suscription is about to renew and I do not want to be charge for something I do not need.Please. someone help me!!!!

Hoping this is an easy one. I have Adobe PSE 2022 on a PC. Bought a new Mac, treated myself to PSE 2024, and successfully downloaded the MAC OS version. [ So at that point I had 2024 on the new MAC and 2022 on the old PC.] Then I wanted to download the PC version of PSE 2024 to my old PC, but the website is only giving me the option to download the MAC OS version; there is no option (link) for download of the PC version when I go to Manage My Account window. I see the past purchases there (2022 & 2024) and a link to download 2024 MAC version (did that), but no link to download the 2024 PC version. I understood that the purchase included rights to download for both platforms for as long as 2024 was supported by Adobe.  Thanks in advance for any suggestions.

Hello, I have the "Education" license (Student and Teacher) for Creative Cloud. I wish to install the desktop verison of the Illustrator App, but this option is not even shown when I log in to the Creative Cloud desktop. Instead, I see "Illustrator (Beta)" with an option to open in a browser. I am not sure why this is, can someone help? Thanks. The same is true for other apps - Photoshop, Acrobat, etc. Are desktop versions not available with "Education" licenses?

I bought Creative Cloud today and downloaded it to my PC. After installation, a website with various icons appears (see attachm.), but I don't know how to start PS or PS Lr - I don't know what to do with this offer at all.? The downloaded Creativ Cloud keeps disappearing from the download folder and I have to install again with the same result. Thanks for the help.

Hola a todos, me manifiesto aquí pese a la GRAN ESTAFA que he recibido de adobe Hable con una tecnica para darme de baja del plan de adobe para estudiantes por fin de el curso y entendí su explicación de que el plan era anual y habia que pagarlo... Me recalcó que en febrero de 2020 terminaba, y ahora resulta que me han acutalizado el plan automaticamente, POR 1 AÑO, cuando ya ni utilizo la aplicación y estaba deseando que terminara el infierno de pagar 20€ al mes por nada... espero encontrar alguna resupuesta  de estos estafadores, sino alemnos que los usuarios sean conocedores del sistema de ladrones que usan! [Edited by moderator]

I have uninstalled it and re installed it. Nothing. I have downloaded a windows derivitive to get me by while I get Acrobat figured out. Thanks in advance

I purchased PS Elements 2024 and downloaded it. Next I needed to activate it. The instruction screen said to enter the serial number however my serial number is a long number but the activation screen only has 6 number slots.  I thought maybe it meant for me to enter the authentication code from the Adobe Account Access app that I installed on my phone ... however, that code does not let me in either.  I'm not sure what to do now. Would someone please help me? The Help area does not address this that I can find.

Hola, tengo un problema al querer instalar cualquier programa de adobe me sale un error 87, que dice que hay otra instalacion en curso pero en realidad no hay. Su ayuda por favor, muchas gracias

I moved to a different country (from Argentina to Canada) and need to change the country in my account. How do I do that? I find no options anywhere to do so in my account, profile or anywhere. Thanks.

Hey, I've just signed back up to the photography plan having been off of it for a couple of years. However I am totally unable to install anything. The creative cloud app opens my browser to sign in, returns to the app which then repeats opening a new browser tab to sign in. It will do this 4 or 5 times and then will say it can't connect to the server. I've turned off my firewall, windows defender and this still doesn't help. I then tried installing Creative Cloud via the windows store which installed but it still doesn't let me sign in. The chatbot Adobe has is also no use at all and just tells me I don't have an active plan. Running Windows 11 if that makes a difference. Overall a terrible user experience.

Is there any possibility to synchronize the settings of the latest versions of Adobe CC (indesign, Photoshop, Illustrator) between 2 PCs in 2024? It worked in the past, but that option has been removed 😕😕

Nach einem Festplatten crash kann ich meine Lizenz von CS5 nicht am PC deaktivieren. Wie kann ich die Software deaktivieren um sie auf meinem neuen Rechner verwenden zu können? Bitte um Hilfe Stefanie

Hi, I own a number of Adobe products and I have registered them all in the past. Unfortunately, that was 18+ years ago.  They still meet my needs.  I don't remember the account info that I was using when I registered them.  The first product I installed and attempted to register was Photoshop CS2.  The serial number worked just fine for the install, but registration generates the message that the serial number is already in use... most likely by my old account.  If there is a way I can clear this up it would be great.  I am told by the software that I only have 19 more days to activate the software or it will cease to work. Phil Jones, Scootin

Hello i need to work under premiere pro 2022 for an old project and assure compatibility with an older computer. Could you please send me a link to download it ?Thanks in advance

Hallo, ich habe folgendes Problem. Ich habe die Creative Suite 6, diese ist unter meiner Adobe ID auch unter Produkte mit Seriennummer aufgeführt. Bei "aktivierte Geräte" ist alles leer. Durch eine Neuinstallation nach defekt kann cih das Produkt nicht aktivieren, da die zulässige Anzahl bereits überschritten wurde. Deaktivieren kann ich auch nicht mehr, da es ja der gleiche PC ist. Im Kundenkonto

hi can i have a serial number of adobe master collection 2019

I puchased Acrobat 11 PRO from Amazon as a CD in Febuary 2014.  I have my license number and my invoice. However, I can't find my CD. I am doing a new install of windows 10 on a new hard drive on the same computer Acrobat 11 has always resided. My old hard drive developed problems that corrupted files and I needed to get a new drive and start over with a clean install of Win10 Pro and all my programs. I am very happy with my old Acrobat 11 and I do not need or desire to upgrade.  Is it possible to download the setup file for Acrobat 11?  Thank you

I purchased CS6 Master Collection for Mac back in 2012 through my college at the time. In 2015, I reached out to Adobe support and did a platform swap on the license as I had purchased a new Windows computer. Since then, I have not had a single issue using the Windows serial number provided by Adobe support until recently.  As tech does, my laptop finally crashed (it's 10 years old now) and I purchased a new laptop. Upon downloading the CS6 Master Collection for Windows as provided in my account because both licenses are registered under my account when going to activate it, it says that my Windows license was revoked.  I reached out initially to Adobe Chat support (who were less than helpful) and they confirmed my Windows Serial Number has been revoked and only my Mac Serial number is active. They could not tell me any more than that as to why all of a sudden my Windows Serial Number that was provided by Adobe is no longer active and kept suggesting that it was ill

HiCan't find a way to transfer license to new pc.Old pc is dead so can't deactivate.Already tried inputting s/n when prompted to buy sw (Adobe believes I'm using a trial version).I can see my license number in "my account" but no actions can be taken.Can anyone help ?Tia