Questions

Estimados, Tenemos una cuenta que esta asociada a las compras de licencias de productos, logramos ingresar hasta la recuperación pero envía un SMS a un numero telefonico que ya no tenemos. ¿Cómo podemos resolver para tener acceso a la cuenta nuevamente? Saludos.

Hello!  I'm not sure of the best place to share this, so I'll try here since it didn't seem to fit any other feature request forms provided by Adobe. In the administrative console, there is an area under Storage that lists Active and Inactive Users.  The Inactive Users tab has an interface that would be much improved by making these simple changes: (1) Ability to filter or search this list (e.g., by username and folder size would be so helpful)(2) Ability to see how many pages of inactive user data there are in the entire account(3) Ability to pull and download a report of ALL inactive users (a list)(4) Ability to bulk share selected files with one account for asset transfer If these features are available somewhere in the console and I'm missing them, please do let me know.  Thank you. 

Hello,We would like to request the implementation of a reporting feature within Adobe Admin Console (or other relevant management tools) to track user activity and product usage statistics.Specifically, we need the ability to view when each user last accessed their assigned Adobe applications and to generate usage reports to support license optimization and compliance reporting for enterprise environments.This functionality would greatly simplify license management for organizations with a large number of users and subscriptions.   Could you please help us with this?   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

What is the best way to change a licensed user's email address and preserve all docs etc under that user?

Hi,Does anyone know if you can access Behance or Portfolio through their teacher DET VIC account?  I get the "you do not have access to this product" and can't go any further.Thank you,H. 

hi,I just finished college, but I’ve lost access to my Photoshop account and files. It’s frustrating because I didn’t get a chance to save all my drawings to my laptop. My email has been deactivated, and the IT department mentioned they’re working on it, but I wonder if there’s any way to retrieve my files without their help. I’m concerned about how long the files will be kept, so I really want to explore every possible option.Does anyone know if there is anything I can do?

Looking for ways that from the admin console to be able to generate a usage report on the apps that licensed users are using and for how long. That way if an license is not activately being used it can be reallocated to a user who does require the license. The reason being is that we are find that members are coming in and asking to get an adobe license when other accounts that are licensed are not using them for anything longer then a day before not being used again for Months.

I have Adobe Creative Cloud installed on several PCs. On two of them, every time I restart the PC or log in with a different Windows user, I have to sign in to Adobe Creative Cloud again. This has been happening since around April. All software is up to date. Why is this happening?

My company recently lost our Adobe administrators.  We don't have anyone who can login and administer on our behalf. How do we get the admin role moved over to a new user?

HiIn regards to How to deactivate the Trial Apps in Creative Cloud „Apps“ then please make an option to disable showing the trial programs,As an Enterprise organisation we can not allow our users to install trial programs themselves.They should only install and update the programs they have a license to.So, we badly need an option to disable the trial programs, when we want users to maintain their own licensed programs.The selfservice package, would allow me to only have 1 package for all our Adobe users, they would install and update programs they have license to, but the trial option ruins that idea, and I'm back to maintain separate package for each program.Best regardsHenrik Jensen

i want to type in arabic, in the paragraph section right to left and left to right direction icon is not showing

Hello,We have a problem with the PROD Adobe campaign instance.Here's the info:7.4.1 build 9383We have this oracle error: ORA-12592 TNS Bad packetWhen this error occurs, all workflows freeze. This is not normal behavior.Do you have any solutions ? Best regards

Hola! Necesito generar un reporte de manera periódica sobre el uso de sus productos asignados en mi consola de administración Adobe.En éste tutorial de Adobe en el minuto 1:56 se puede ver, en el menú "Insights" existía la pestaña "Dashboard", pero no aparece en mi consola, sólo me aparece la pestaña "Logs"En éste tutorial de Adobe "Cómo usar la Adobe Admin Console | Vídeo de YouTube" en el minuto 1:56 se puede ver. https://helpx.adobe.com/es/enterprise/admin-guide.html/es/enterprise/using/console-settings.htmlhttps://www.youtube.com/watch?v=HCCHlhL86cY ¿cómo puedo hacer para que se active la pestaña "Dashboard?¿alguien me podría decir cómo hacerlo?

Hi everyone,One of my team members has lost access to all of his Adobe XD files following a company-mandated email update due to a Company's brand change. He was informed that his files are no longer retrievable, and it appears that all of his design work is gone.Is there any way to recover these files or reassign access to his previous account or to a manager's account?Any advice or support would be greatly appreciated.

To help organizations strengthen compliance, security, and operational oversight, Adobe now offers real-time streamable Content Logs—providing deep visibility into how digital assets are used across Adobe’s cloud storage ecosystem. Previously limited to 90-day manual downloads, enterprises and teams can now stream content activity logs directly into SIEM platforms like Splunk, Microsoft Sentinel, and Sumo Logic using Adobe I/O Events.   Go to Admin Console What’s Included Real-time or near-real-time streaming of content activity logs for automated monitoring Rich content usage insights: file creation, deletion, edits, shares, public link activity, access requests, and more Enterprise-grade SIEM integrations with top tools like Splunk, Microsoft Sentinel, and Sumo Logic Manual export support still available via Admin Console with improved schema and CSV export options How to Get Started Manual Reports:• Navigate to Admin Console > Settings > Content Logs

 Why was my subscription amount multiplied by three for a year for a single license? Of course, I am part of a school and I had an admin account at a school, but I only used the license for myself. Ado had informed me that it was better to have a school admin account to prove my good faith. I went from $500 a year to $1250, can someone explain this joke to me?

I am not able to use the "Share to Review" button to share designs with my team.I have tried Uninstalling Photoshop and Creative Cloud multiple times. I have even disabled my antivirus to check if it was blocking it.I have tried multiple methods from the Adobe Help Community and others. Still, the issue remains unresolved. I would appreciate your assistance in this matter.    

When I started at my new job I tried to access some entries in Workfront and inadvertently created a personal account associated with my work email. It didn't do anything, and eventually I was set up correctly and can access Workfront no problem, however EVERY time I access it (multiple times a day) I am forced to choose the company/school account from the select account field (see below) How can I get rid of the personal account option permanently so I no longer have to see this screen? I will never need to use "personal account" with this email address. 

Olá maravilhoso dia comunidade como estão?  Gostaria de compartilhar e entender se mais alguém está tendo problemas para habilitar as regras de solicitação automática no console do Admin. Obrigada. 

We have Adobe Teams Plan, Does Adobe supports or features any plan to track user's activity like what are the devices the user's adobe id is logged in?. Is adobe really have this facility in any of it's plan?.I fyes, Please mention the details. When i check i didn't find anything related to this.

Hi everyone, this is my first post to the Adobe Support Community. I am not sure if Using the Community would be the best place to ask, so please let me know if it can/should be moved elsewhere.  I'm experiencing many issues lately (cannot open Ai files, Pr sequences fail to render or export, and others). All issues are related to the storage of all creative content on our organization's servers. I have access to unlimited storage on these servers, and very little storage available on my computer's hard drive. So, I've been using this workflow for 5 years. Until recently, it has worked well to navigate to my files on the network storage, open, edit, re-export, etc.; now, however, the issues mentioned above are making this workflow impossible. (Additional note: I occasionally work from home. I would work from home more often if I were able to efficiently access my files. To do this, I must connect through a VPN, and the lag makes this nearly impossible as well, but did get me

Two weeks ago, our licences were automatically renewed, the money was automatically debited from our account, and then one of our paid licences disappeared. Support was unable to resolve the issue and suggested that we purchase an additional licence and they would refund the previous price. Unfortunately, although the new licence appears among our products, it cannot be issued to any user. For some reason, the system does not allow it to be assigned. So now we have paid for two licences but cannot use any of them. This whole situation seems completely hopeless. Can anyone help us find a solution?

This is a long one, so bear with me.  Our company manages the subscriptions for all Adobe products which, since early 2023 are now registered with our Teams account (thank you Adobe - this makes life much easier). Prior to that, each employee had their own subscription paid for by the company card.  Unfortunately as they left the business, it appears none of these subscriptions were cancelled.  In addition to the amount charged for the Teams Account, we are also being charged an additional 12 times for subscriptions each month.  I have contacted Adobe support numerous times and their suggestion was to contact the bank.  However, the bank has said that without knowing what subscriptions we are cancelling then they can't help.  The alternative would be to cancel all payments to Adobe from that card and change the Teams payment to another card.  This does not work for us - the card in question is one that is used for multiple business payments.  Why

I've seen several posts about this topic, but none of them were able to help with my specific situation. I have a subscription to InCopy that I pay for, that I would like to cancel. As others have noted, because I ALSO have access to Adobe for Enterprise through my school board, I am unable to manage ANY of my apps/products/subscriptions, including the one I am personally paying for. I contacted my admin last week about this error. They are unable to help, because my InCopy subscription does not show in the Admin Console. Essentially, I am unable to see or modify my InCopy subscription in any way, and my admin is also unable to see or modify my InCopy subscription. However, I am still being billed for it. I have learned my lesson about not using my school email address to purchase any personal subscriptions to any Adobe products, but I need to find a way to cancel the subscription I'm currently locked into. I have been wading through the forums and Adobe help pages for a week

Which Creative Cloud plan should I get as a small quasi government non-profit organization who needs just one license?TIA