Questions

I've successfully generated a Microsoft HTML Help (CHM) file with this same project many times in the past. However, currently the error shown below is preventing this and I'm unable to interpret what corrective action needs to be taken. I would appreciate any recommendations. Thank you."Error: ENOENT: no such file or directory, lstat 'C:\Users\username\AppData\Local\Temp\RHTMP\Microsoft HTML HelpjVPD4D\filename.chm'"

Hi everyone,I’m facing an issue in Adobe RoboHelp while working with the HTML5 output preset.I’ve added a logo to my output, and it appears fine on the home page, but when I open any topic page separately in browser, the logo looks different.  I imported that specific topic from the other project that has its own logo. Did any one face this same issue? Thoughts please

Robohelp upgarde from Classic Version to RH 2022 , Pop up files are not imported in Contents folder and therefore not working in the in Browser.after the  Output is generated .   Upgrade Project option was used for importing the old RH project files.   Can we have a way out that the Pop ups  are imported in one go as they are showing in old SSL folder but not being imported to contents folder in new RH 22.    

Hello, is there a way to change the font color of a responsive HTML label?  I'm specifically look for the "Click here to see this page in full context" label, but it could apply to any.  it's hard to read with the skin we're using, and it's even harder to read if we wanted to use the Azure Blue:  I've found where I could change the text of the message (Output/Labels/English/Responsivehelp.  But if I wanted to make the font white, for example, is there a project file I could edit? 

how to link pop htm files automatically in robohelp 2022, i have to link them manullay from assets folder

Hello.  I'm wondering if it is possible to display the Expand/Collapse All button when following an external link to a specific topic (or the topic is opened in a new window) without having to click on the "Click here to see this page in full context" link.  Currently, when you access a topic from a direct link, you get that message so it looks like this:The "Click here to see this page in full context" link is (I thought) on top of where the Expand/Collapse All button is.  You have to click the link and display the TOC in order to see the button.  I updated the template to align that button to the left, thinking perhaps you'd be able to see the button where I added the yellow highlight:But that didn't work - you still can't see it unless you click the link and also display that TOC.  Is it possible in a responsive HTML5 output to display the expand/collapse button from a direct link without showing the TOC? To have the button appear in the yellow are

Hi we are importing HTML files in RoboHelp 2022. The imported files are showing in the tool , and on generation also showing in web browser, but not being displayed in Output folder.

Robohelp Version: 2022.4.179Question: How do we apply a default content filter to a direct topic (topic without panel/function bar) for content-level condition tags?Context: I have an HTML5 Responsive Output (Azure Blue) that is set with dynamic content filters to show/hide content based on whether or not the user has selected the "Standard" version or the "Cloud" version of our software (Standard has been set as the default):We wanted it to be very obvious to users which version they are viewing, so we created a topic header that will state which version is currently selected:This works quite well as you can see above, however, we have an issue with our company search. For the search, it would not return actual topic titles/content when displaying the full site with the TOC. It would just return the site title. So, for our sitemap.xml, to add the help pages to the search, we changed the URL to direct topics (ex: instead of Help/index.htm#t=Home_Page/Welcome.htm it would be H

Hi, I have recently had to change the skin/template on my projects. Previously, when I selected the page, the contents to the left of the page stayed visable, e.g. Now though, using the new skin/template, it doesn't display - I have to use the back button to get to see it again, and I don't really want my customers to have to do this! As far as I can see, I've not changed the output, other than to use the new template, so I'm guessing it might be a setting there, but I can't seem to find it! Any help would be appreciated! Many thanks in advance, Donna 

What difference, if any, is there between the Output Path and the Destination Path in RH2022? Thank you,Lon

Hello everyone, I'd like to once again tap into the collective knowledge of the community – this time it's about Conditional Build Expressions. I'm using RoboHelp 2022 (Update 5) and I'm currently trying to figure out which (logical) combinations can be used to generate output. For example, I have:Text A (with Condition A)Text B (with Condition B)Text A + B (with Condition A and Condition B)Text C (with Condition C)Text D (with Condition D)Text C and D (with Condition C and D)In my case, I have several groups of conditions: A and B are market-specific (e.g., EU and US), while C and D are functionality-specific (Feature C and D of a software). What I would like (a Christmas wish list 😉) is the ability to group conditional tags by type and logically link them together.For example:Show everything labeled with Market A (including Text A + B)Hide everything that only concerns Market BIndependently of that, show everything with Feature CBut always hide Feature D (i.e.,

We just updated to RH 2022 Update 6 and created a new template. There are a couple problems. But I would like to get some input regarding the header buttons not showing up. We created a new template and it looks great.  The navigation arrows appear but nothing else when we run the output.  The icons for the Table of Contents, Glossary, Search, email and printer all appear when we edit the template but do not appear in the output.  Everything in the template seems to look or and we have tried several changes without success. Does anyone have any suggestions or experiencing similar problems? We appreciate the help. Thank you, Ken

Try as I might, I can't seem to find out why my Mini TOC looks like this:I am using these settings:...for Container, Container OL, Item, Selected Item, Item Level 1 and Item Level 2Any ideas? thank you,Lon

Hello! I work with Framemaker 2022 and import and link data to Robohelp2022. In Robohelp, I can insert snippets. Example for snippet TEST1-Video1 appears in HTML <div data-conref=“../../snippets/TEST1-Video1.hts”> </div>This is perfect for certain insertions in terms of organization and flexibility. But there is a catch.In order to have all source data consistently in Framemaker, I would like to insert the HTML code (e.g., <div data-conref="../../snippets/TEST1-Video1.hts"> </div> ) into Framemaker at a defined text location and, after importing into Robohelp, reformat the HTML data using a script so that the snippets are activated in Robohelp.I can't find an option to enter HTML code in a protected manner. e.g. Markers are lost during import.Does anyone have a solution for me?

After much wrestling and googling, I'm 99% of the way there with my first PDF template out of RoboHelp, but now I can't stop the bulk of my content from using the TOC page layout that it seems to inherit from the Front Matter. How do I specifically set a page to use the "Common" page layout, for example? I thought I knew how this was done using the pagination option for the topic, but I can't seem to replicate what I thought I did before.....Thanks in advance!

Hello. I just updated to Rh 2022.6.34. I am receiving this error message when I try to import a .docx file.Where can I find the application log? Importing worked 2 weeks ago an older version of Rh. I don't have the version documented though.

I have on old version of RoboHelp 2015 that we been using for years for our product and procedure binder.  I have used it for many years as an end user, and have had very few issues.  (And I’m not in I/T or a developer.) Currently I’m the only person in the company using it, but it’s a critical tool for our employees.  Because it won’t function on Windows 11, we need to upgrade it before October.  I/T procured me a version of RoboHelp 2020. I’ve uploaded the current project into it, but I am hopelessly overwhelmed by this version and have no idea how to get this set up. The topics are out of order and when I try to reorder them they do not stay reordered; there are ridiculous amounts of broken links, some pointing to pages that don’t exist.  And now the TOC has completely stopped working and frozen the entire project. I have no idea what I’m doing and feeling completely lost.  Any suggestions?  Are there people with the skills we could temporarily hir

HiIs there a documentation that helps to set up Chatbots and integration of RH2020 with Google DialogFlow? In DialogFlow > Integrations, is there an option RH2020 that we will need to select? I am using the trial version of DialogFlow and in Integrations I couldn't find RH2020.

Do you need to generate multiple layouts of your help system (web, Word, PDF)? Are different versions of your help system required for different audiences or purposes?  Join Adobe RoboHelp expert Beth Gerber as she showcases how to generate professional outputs and how an authoring team can be more agile by single-sourcing a project for multiple uses. Flex Your Publishing Muscles through Single-Source Content Tuesday, July 22, 2025 | 9:00 am - 10:00 am PT Key Highlight: Utilizing multiple Tables of Contents for different layouts or outputs. Establishing unique web and print layouts for various purposes or audiences. Tagging content for multiple outputs and setting up the layouts. Generating Word and PDF documents utilizing custom templates created in Webinar 1.   Register for free Can't attend live? Register to get the on-demand recording.

Hello, I am using Version 2022.5.28.I do not see any recent information on how to successfully import/publish help files to WordPress.The information about DITA: Import DITA's XHTML Output is outdated, as it is 10 years old.Does anyone have any tips or tricks to use files in a WordPress website or is this a No Go?TIA!

Most of the discussions here in the Adobe forums are at least 3 years old about this topic, so I am resubmitting the question. I confirmed that the post.instructions on "I'd Rather Be Writing" is not current and shouldn't be considered valid. Question: I'm working on a project that I would like to continue to author in RoboHelp and then import the content/output (preferably using WebHelp or HTML5) into a current WordPress site. Has anyone successfully done an import into WordPress with RoboHelp 2017 output? Any advice, pitfalls, or other RoboHelp output that would be recommended? Thanks in advance.

This April, we have completed Online Help (OH) release for 20 (twenty) RoboHelp projects for one of our major products using Adobe RoboHelp Version 2022.5.28.Facing similar issues in Robohelp (Version 2022.5.28) - upgraded Online help versions. If the search result is lesser - it does work however for even around 15 results in Search the display is not coming and finally browser hangs. See two screenshots below where I have tried to depict both scenarios.Search is successful - Search not working and OH browser reports to be unresponsive -  Upgraded OH works fine otherwise.Please guide.

Any suggestions on a setting, file name, location, size that could be causing the logo that appears in the upper left corner to be small? This is when I generate a respsonsive html5 output in Robohelp2022. The file size is the same as what I was using in RH Classic 2019.  

Hello! I am currently working on a project where I need to import a MS Word document into RoboHelp. Everything seems to go smoothly in the import process, but when I go to look at the newly created module, no topics are populating from the MS Word document into RoboHelp. On the few occasions that it has worked, when I go to open the topic, I am given code (below) rather than content. Has anyone seen this issue or, more importantly, ways to correct it?  I should note that several of the Word documents are years old. I don't know if this would make a difference, but any help would be greatly appreciated!

Hi,   I remember in legacy RoboHelp after CHM  is generated we use a CHM check tool to see if the map ID opens the specific help page after giving the map ID that exist. Do we have somethiing similar to that in RoboHelp 2022.3.93 version?   Can someone please reply to this.   Regards, Akilesh