Besvarat

I have been made for the payment on 03/17/205 and it was successful. Why did I still receive the email stating that the payment failed? 

I have an older laptop that I've had to wipe a couple of times and now I want to get rid of it.  I want to activate the license on my new laptop.  I went to reinstall my Photoshop CS3 after the second wipe and it wouldn't let me activate the license to deactivate the license.I did install the program on my new laptop because I needed it but wasn't able to activate the license to get updates.  I know I can put it on two computer but I also have it installed on my desktop.Anyone have an idea about what to do?  Or should I just update to the latest version?Thanks for your help!

Since updating to Adobe Photoshop 26.4.1 for Intel Mac, I am unable to use the "style" menu of the rectangle selection tool.  When clicking on it, instead of letting me choose a proportion or no set proportion, a greyed-out menu appears saying: "Generate an image" and "Import an image".  I don't understand. I use Mac OS Sequoia 15.3.2.

I am getting the following error when trying to validate a reflowable epub that I exported from InDesign: ERROR(RSC-012): epub/OEBPS/toc.xhtml(63,94): Fragment identifier is not defined. Nothing I try is getting rid of the error. I've tried rebuilding the TOC in multiple ways. But it is not fixing the issue. 

Yesterday is was fine, but today out of nowhere my Properties panel is empty.I tried to:—Restart Illustrator—Restart my computer—Drag this panel left and than back—Open Properties from the Discover panel—Reset workspace preferences—Delete Illustrator preferences and delete my OOBE files (following a long piece of advice that Bill Silbert  usually gives)—Delete Illustrator (with clicking REMOVE when it asks about what to do with preferences) and then installing it back—Install Illustrator Beta just in case it works — and it has THE SAME mistake from the very beginnig!!So nothing has worked for me so far. What should I do?I really need help.

All of a sudden when I try to start Photoshop or open a Photoshop file, it gets stuck on the home screen and won't let me open a file or create a new file. I can go through the menus and do things like change preferences, but I can't actually work in any files. I tried uninstalling and reinstalling and I'm getting the same result. I also tried unchecking the Preferences option "Auto show the Home Screen" and Reset Preferences on Quit but no success. Has this happened to anyone else?

We have a Web App that collects user information and we would like the User to 'generate' the Government template together with their information already in the pdf upon downloading it.  Is this possible?

Hallo,   Ich habe vorgestrrern mein Abo verlängert, die Zahlung über Paypal wurde auch ausgelößt. Nur leider ist nun mein Abo weg, wenn ich auf "Abrechnung und Zahlung bearbeiten" klicke geht das Fenster kurz auf und schliest sich dann gleich wieder, und es wird am untern Bildschirmrand "Fehler" in rot angezeigt.   Könnte da mal bitte wer schauen ? Ich kann so mein Abo leider nicht nutzen, in der Desktop App steht auch nur das ich die Gratis Version testen kann...     MFG Manuel   [Mod: Moved to the Account, Payment & Plan forum]  

Hello, I no longer have a subscription to adobe i just wanted to open lightroom to export some old photos and to my knowledge this was possible without a subscription (I had done it before) but now adobe is asking me for a subscription or free trail. Does adobe now doesnt allow the use organization/export in lightroom classic without a subscription? Did i just get locked out of all my photos and edits by adobe?

Few days ago when i trying to render the timeline or export premiere pro crash, sometimes shows a window from a creative cloud diagnostic and the issue is that i need to update premiere pro to a 24.6.1 but i already have this version, sometimes when i try to render or export premiere pro just closed without a window. I did this options from online tips and keep crashing- Update Nvidia Graphics to a last drivers (Studio driver not gaming)- Clean all cache files and temps- Work without thirt party plugins- Downgrade premiere pro to another version- Downgrade graphics driver to another version- Re-install Premiere My PC:ROG Maximus Z790 HeroGPU Gygabyte 4090 24 VRAMIntel i9 14900K128 GB RAM DDR5 64004 TB Samsung SSD 990 Pro (Only Used 20%) I did some projects a few days ago and everything was perfect, i dont know whats happening. Thanks in advance.   

This problem is only at the timeline.A1 audio = only left ear.A2 audio = only right ear.A3 audio and below, no sound.. Seems like the problem came after the update.Can someone figure this problem out? 

How can I Create and render a video with an alpha channel

Hallo, ich nutze Lightroom Classic Version 14.2, MacBook Pro 14" M1, Mac OS 15.3.2 (24D81) und habe seit ca. 5,6 Monate ein wirklich nerviges Problem. Bis dato war es immer so, wenn ich Bilder exportiert habe hat er mir den zuletzt ausgewählten Ordner vom vorherigen Export als Verzeichnis vorgeschlagen. Seit kurzem wählt er immer (!) den Schreibtisch aus.  Erklärt an einem Beispiel:- Ich exportiere 5 Bilder in den Ordner bzw. das Verzeichnis: Schreibtisch-Projekt xy-Export-Webfotos - Exportiere kurz darauf (ohne LR zu schließen) 5 weitere Bilder. Früher war ich dann automatisch in dem Ordner den ich zuletzt für den Export ausgewählt habe. Nun schlägt er jedes mal den Schreibtisch vor. Kann sich das jemand erklären? Wie bekomme ich das behoben? Ich stoße tagtäglich auf dieses Problem mehrere male und es kostet mich wirklich eine Menge Zeit. Danke & Cheers! 

An unfortunate discovery that my many custom measurement scales are not automatically migrated with each Photoshop upgrade. I considered them presets which are supposed to migrate each time a newer version of Photoshop is installed. They were in a 2021 version of Photoshop that I recently deleted for space. I made the mistake of assuming that they were migrated to the newer versions (I have 2024 and 2025). I make many microscopic measurements - it is one of the primary uses of photoshop for me. Perhaps someone knows a solution to this problem I have described so I can avoid this tragedy from happening again..

Hi. My coworker and I have an issue with the Team Projects Function in Premiere Pro. Everytime we try to open a bigger project we are currently working on it is getting stuck at the "processing loaded assets" step and you need to forcefully shut it down.  We somehow avoided it by opening a new and empty Team Project, then closing it and then opening the right one, but that only works if you have not opened another Adobe programm beforehand, else you need to restart and to the process all over again. And it is only a temporary fix. I do not know what causes the issues and have already tried everything like cleaning cache and Mediamanagement linking, but it does not seem to work and we need the Team Project function to work simultaneously on the project. Our current Version is: 25.1We work on Mac: Sonoma 14.6.1 and with a apple M3 Chip systemWe work with a Cloud Doc system from Blackmagic and a 10 GBbit connection, so I do not think that this causes the Issues. A

Hey, I'm trying to export an artwork I made in Flash CS6 but I used layer effects as well (glow, gradient etc) by using movie clip option instead of graphic. Reason was because most of the effects in movie clip aren't available in graphic, which is a shame. Anyways, when I export as a PNG, the layer effects are missing on the final image. I tried converting the movie clip into graphics and that didn't work either so.I know this is a very old version that is unsupported, but I would like some assistance if possible please. Thank you.

Linear and radial gradient mask no longer have controls once placed over photograph.  Previously masks could be moved, resized etc. now there are no handles or controls what-so-ever.  I un-installed and re-installed LRc.  Updated video drivers.  Updated Windows OS.     Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]License: Creative CloudOperating system: Windows 10 - Business EditionVersion: 10.0.19044

Adobe Acrobat 2017 version - 17.011.30171Window 10 1809 I am having issues combining pdfs on certain computers due to acrobat saying they are XML forms (see image) yet when I try a different computer it doesn't throw any error and is able to combine the files into one easily. Is there a setting that needs to be on or off am not seeing? Is there a way to tell if they really are XML forms? They don't carry any fillable fields. I don't want it to be a "portfolio". Just simiply need a single pdf. Any help is appreciated.Things I've tried:Restarting, Reinstalling, and deleteing everything adobe and then reinstallingHaven't tried:complete wipe of said computer and really starting fresh

Good day all, I am stuck in my ways and prefer it when I move something along the the "Y" axis that I can use negetive "-" to move it DOWN the page and positive "+" to muve it UP the page. Can any one send me instructions on how I can change that or send me to a link that answers this question? Thank you so much for your help. Also I use the latest version of Illustrator.

Hi there, I'm hoping this is something simple but I no longer seem to be able to scale my patterns to larger sizes when I upload them into a basic rectangle. As you can see I've scaled all the way up to 200% and thr pattern still remains small?The bounding box is on so that doesn't seem to be the issue. I'm hoping this is just something really obvious as I have designs that need to be printed in the next few hours and there doesn't seem to be an answer anywhere online. Really hoping someone can help me with this! Thank you!    Many thanks, Rebecca

For some reason, the new windows snapping fuction in Mac Sequoia doesn't work for me in Indesign. It how ever does work for Photoshop and Illustrator. 

Windows 11Acrobat Version 22.0 I can't use preflight at all. When I open the preflight panel, I get this error: I have seen elsewhere the advice to rename/remove the "Preflight Acrobat Continuous" folder, which does not resolve the issue.

Tengo un problema con el zoom con arrastre y es que formatee mi pc y volvi a instalar PScc pero ya no me aparece habilitada la opcion de zoom con arrastre que andes de formatear si funcionaba. Por favor ayuda.

Hi folks, I have been requested by my company to put a "hamburger" style button to open the Table of Contents in the top-most landing page of my Help File. Is this possible? I am using RoboHelp 2020 and outputting in a Frameless output.

I have Premier Pro v25.1.0.  When I try to select an Adobe free or premium Motion Graphic I recieve an Adobe Stock message telling me that it is not compatible,  I must upgrade to the newest version.  I think the what I have is the newest unless I am wrong.  I have unistalled and reinstalled and restarted Premier Pro, checked thay my Creative Cloud is up to date, restarted my computer, and run Premier Pro as an admin and reset the preferences, to no avail.  Any assistance would be appreciated! I have a windows system with 64GB of RAM and an Intel Core Ultra 7 155H 1.4GHz processor Thank you so much!