Account, Payment, & Plan

Hello, yesterday 21.09.2025 i have purchased the subscription for Lightroom Mobile Premium via apple account in Appstore. It was working fine in the evening and today untill luchtime, then it suddenly stopped working. Premium functions are disabled. Restore purchases does not help, it says did not found subscription. Same account. In Appstore the subscription ia active. Could you assist how to fix that?

Dear Adobe Support Team, I am writing to request a refund for multiple charges that were made to my account without my authorization.   On November 9, 2024, I subscribed to the Premium Pro Plan (₩28,000) and the Adobe Stock Plan (₩36,000). However, I canceled the free trial shortly afterward and have not accessed or used any Adobe services since then.   Despite this, I have been charged ₩70,400 every month. The detailed payment history is as follows: - Dec 24, 2024 – Order No. BL2959997076 – ₩70,400  - Jan 17, 2025 – Order No. BL2988092258 – ₩70,400  - Feb 28, 2025 – Order No. BL3016472028 – ₩70,400  - Apr 17, 2025 – Order No. BL3073907376 – ₩70,400  - May 16, 2025 – Order No. BL3102491897 – ₩70,400  - Jun 16, 2025 – Order No. BL3131380276 – ₩70,400  - Jul 17, 2025

Hello,I would like to inquire about a refund. My email stated my free trail ends 20Sep2025 and today is the 20th. I was already charged for the service. I cancelled my free tral today as well.  Will I recieve a full refund of since I cancelled the plan the same day it stated? Kind regards

Hola a todos,Quisiera saber si alguien ha tenido una situación parecida.Desde mayo (primera factura debitada el 30 de mayo) Adobe me ha estado cobrando cada mes por un error de comprensión. En realidad solo utilicé el navegador una vez y nunca más volví a usar los servicios de Adobe. No me di cuenta hasta ahora, 6 meses más tarde, que me estaban debitando todos los meses por un producto que jamás utilicé.Ahora que quiero cancelar, me aparece que debo pagar una penalización bastante alta por cancelar antes de terminar el contrato anual.¿Alguien sabe si es posible rescindir sin pagar esa multa o incluso solicitar un reembolso de las mensualidades ya cobradas, dado que nunca usé el servicio?¿Han tenido éxito con el soporte en este tipo de casos?Gracias de antemano por cualquier consejo o experiencia.

Hi,  On the 15th September I activated my 7 day free trial of Adobe Lightroom. However, I checked my bank statement and found that I had been charged 11.99 GBP twice (so 24 GBP total). I researched online and found that if I cancel my subscription within 14 days I should be refunded, so I am planning to do this, but I first want to check that I will be refunded for the double charge.  Perhaps someone could help me with this and answer a) why I was charged twice, and b) why was I not given a free trial?  Thanks,Sarah

Jak usunąć numer VAT z danych płatności? Próbowałem kilka razy, ale zmiany nie zapisują się, a numer VAT nadal jest widoczny. Chcę zapłacić za subskrypcję jako osoba prywatna, a nie jako firma. Mam subskrypcję Behance Pro.

Hello, My free trial ended today, but I canceled the plan two days ago. However, today I was still charged for the monthly plan. Since I canceled the plan two days ago, will the amount be refunded to me? AI Assistant can't help.   [Mod: Moved to the Account,Payment & Plan forum]  

hola como estan? les queria pedir ayuda/consulta. El 14 de septiembre habia pagado un plan para empezar a usar photoshop, me arrepentí así que cancelé el plan el mismo día. Pero nunca me reembolsaron. A alguien mas le pasó lo mismo? Saben como puedo contactarme con alguien que pueda solucionar mi problema? Muchas gracias    [Mod: Moved to the Account, Payment & Plan forum]  

Dear Adobe Support Team, I am writing to request a refund for my recent subscription charge. I did not intend to continue the subscription, and the payment was processed automatically

Where to write to get a refund for Adobe Acrobat?

Buenos dias. Me inscribí a los 7 días de pruebas gratis y no me servio para lo que lo necesitaba entonces solicite la cancelacion al dia siguiente y me llego el correo indicando. "Lamentamos que te vallas y que el producto había sido cancelado. Pero despues de una semana empezó a llegarme la solicitud de cobro y que no me alcanzaba para pagar la suscripción de 28mil cop intente ingresar nuevamente y me aparece que ya esta cancelado pero me sigue llegando el mensaje y el dia de hoy me descontaron la mitad 14mil cop así compre directamente en la página miran como convertirlo en una estafa. Solicito que se comunique conmigo a través del correo <email id removed> porque ya están realizando cobros sin autorización y si no alcanza para hacer el cobro entonces van descontando lo que ellos quieren. Adjunto dejo imagen del correo de cancelacion y de el cobro que me realizaron el dia de hoy. Primero me llego notificación de que no me alcanzaba para pagar 28mil y luego me cobro 14mil.

Incroyable !!! Je suis dans la même situation, impossible d'annuler la formule Photoshop !! J'ai attendu patiemment 1 an pour résilier à la date anniversaire et là je ne trouve aucun bouton aucun moyen d'annuler cette formule je suis désespérée !! c'est une escroquerie 

Hello. I cannot use any of Adobe Creative Cloud apps/web/etc. On adobe website/ CC I can see that I did a purchase but on whatever I try to use seems no subscription. How can I solve this problem. If needed I can provide my student ID etc.Thank you!

I paid for the Lightroom but I can't use it, Adobe genius please help.

Hola acabo de cancelar la suscripcion de un servicio que me vienen cobrando y no lo queria, quiero mi reembolso porfavor, solo paso 1 dia

I bought adobe acrobat plan long ago with monthly payment 22 dollars. My next payment will be on 7th october, but i dont use the programm for long time and i dont need it more. When i try to cancel it it writes that i need to pay a fee around 54 dollars. How can i avoid it? Also i see that i cannot delete my payment info.....

The app doesn't work cancel my subscription 

Прошу допомгти мені скасувати план, постійно хоче списати кошти але я не бажаю користуватись ним. А в ручну немаю можливості скасування, не розумію чому. Дякую!

Hi! I wanted to end my subscription about a year ago but it said that my subscription would run out in 31 days anyways and if I ended it there and then I had to pay a expensive fee. So I let it run out. But it seems like Adobe renewed a subscription for me on its own and I discovered it now. When I go in to my account to end it It says the same thing over again, that it will run out on its own in 31 days and if I end it now I will have to pay an expensive fee. So my question is, how do I stop Adobe from renewing my subscription? I would be so grateful for help with this 🙏 

Last month I bought a trial period for Adobe Premiere Pro and I haven't used the app once in a month. Could you tell me how I can unlink my card or cancel my subscription because I can't do it?

Adobe needs to add another option in the user contact info. All Adobe emails ome to the email on the account. That email is a public facing email, so I get a ton of spam and all the phishing emails. I spend so much time trying to figure out if Adobe emails are real or fakes. It would be helpful if Adobe used the main email for Log in, Billing, Verifications etc but I would prefer that any advertising or promo emails  have the option to be sent to a seperate/alias email account. That way I can easily apply email rules and any "adobe" emails tthat do not fit the billing or promo rules can be rerouted to junkmail and deleted without trying to check headers, logo quality, link authenticity! Adobe please add an option to uses a diffferent email for promotions and advertising emails!

Hi everyone, I’m looking for help from the community because Adobe’s support bot hasn’t been able to resolve this. My account was originally created while I lived in Russia, but I’ve now been living in Uzbekistan for several years. I’d like to subscribe to Behance Pro, but I can’t — the system still considers my region to be Russia, and doesn’t let me make a purchase. I don’t have any active subscriptions right now, so I can’t change the region manually through the standard billing method. I’m also fully ready to provide proof of my current residency in Uzbekistan, such as local registration documents, if that helps. Has anyone here faced something similar or found a workaround? I’d really appreciate any advice or steps that worked for you. Thanks in advance!Alina

Hello,today I wanted to try Adobe Acrobat Reader Pro version for free. It showed that 1 week would have been " free trial" but instead, Apple did take the amount of money for 1 month even if the 1st week had just started and I cannot have my money back!Can anyone help me? Thanks 

hi, kindly provide a specific instruction to do this.   thanks.

SE ME A COBRADO DOS VECES PERO NO TENGO NI CUENTA DOBLE, NI OTROS PRODUCTOS Y EN LA FACTURA ME DICE SOLO QUE ME COBRO UNA VEZ, PERO TENGO UN MENSAJE DE BRAINTREE QUE ME DICE, QUE SE ME A COBRADO DOS VECES EL DIA DE HOY. NO PUEDO PONERME EN CONTACTO CON NADIE, YA LO INTENTE. ¿COMO ME HACEN MI REENBOLSO??