Account, Payment, & Plan

Hello!  I’ve also been dealing with the same issue. I have cancelled my plan properly three times and it still tries to charge my account despite me using only the free tools provided. I have not used anything regarding the adobe subscription and keep continuously being charged despite going in and cancelling the subscription after they charge me. I don’t believe I have ever received a refund. If someone could confirm that a refund will be processed will give me some peace of mind. I am a college student and cannot afford to get charged $30 a month on a subscription that I’ve cancelled three times. 

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

I am writing to report an issue with my Adobe Creative Cloud Pro subscription. My bank account was successfully charged via automatic withdrawal for the subscription fee, and the payment has fully cleared on my end.According to this, I should have had full access to the Creative Cloud products starting on June 18, 2026. However, my account still shows as inactive, and I am currently unable to open or use any of the applications on my Mac.

I signed up for a free trial, cancelled the same day! I have the email confirmation Still I was charged $48!!!  Unbelievable scam of an app and terrible user interface. I'm tempted to get a Mac again just so I don't have to use Adobe to manage PDFs (their Preview is soooo much better and free) 

Dear Adobe Support Team,I am requesting a refund for the recent charge on my Adobe account.I had taken an Adobe free trial and attempted to cancel it before being charged. During the cancellation process, I was asked many questions and had to go through several confusing steps. At that time, I genuinely believed my trial cancellation had been completed successfully.However, I later found that I was charged for a new month. I have now properly followed all the cancellation steps and cancelled my subscription. I am not using the Adobe service and did not intend to continue with a paid subscription.Since the charge happened due to confusion during the cancellation process, I kindly request a full refund for the recent payment.Please review my account and process the refund as soon as possible.Thank you for your support.Regards,Fahad 

tried indesign with the free subscription then i saw u could make the free subscription longer which i chose to do. last week i decided i didnt need it anymore so i cancelled the subscription before they could bill me. today i check my online bank and see they charged me 25.99€. i contact their costumer service who also is to no help. so thanks for that i guess adobe.

"Today I signed up for a basic subscription, but I lack features. Therefore, I want to switch to a premium subscription. If I do this, will my money for the basic subscription be returned?"

I subscribed too adobe 7 day free trial , after useing it for few hours I didnt like , I cancelled my free trial on the same day I signed up. I even got a email confirmation that my account is canceled and I won't be charged.  After seeing this email I was like yup its all cancelled nothing to worry about. Until I was charged for a subscription that was canceled.  I even have the confirmation email with me I don't know who too reach out its very werid they don't have a proper support system. 

Señores, me han cobrado el costo mensual del plan anual, estoy investigando e indican que después de 14 días de inicio te cobran, pero a mí me llegó un correo electrónico, indicando que me reembolsan el total si hago la cancelación antes de los 30 días y así lo hice, pero igual se han cobrado.Seguí los pasos para la cancelación y ya no tengo cuenta personal con ellos, por lo que estoy usando la cuenta de mi empresa. Trato de comunicarme por los diferentes medios (que según ellos te atienen, pero nadie lo hace). Aquí solo es la comunidad o alguno de Abode monitorea estos mensajes?

I had believed my account to be deleted but was charged 34 dollars today, I would like to request a refund. 

I recently requested a refund for the subscription but till now I haven’t heard from anyone, can someome please help.

현재 성균관대학교 교육용 라이선스를 사용 중이며, 결제 정보를 업데이트하지 않고 개인 구독만 취소하고 싶습니다. 추가로, 3월부터 교육용 라이선스를 사용 중인데, 3월 이후 결제된 개인 구독료 환불 받을 수 있는지 요청드립니다. I am currently using an Adobe educational license provided by Sungkyunkwan University, and I would like to cancel my personal subscription without updating my payment information.In addition, I have been using the educational license since March. Could you please check whether I am eligible for a refund for any personal subscription charges that were billed after March?Thank you for your assistance.

i tried indesign with the free subscription then i saw u could make the free subscription longer which i chose to do. last week i decided i didnt need it anymore so i cancelled the subscription before they could bill me. today i check my online bank and see they charged me 25.99€. i contact their costumer service who also is to no help. so thanks for that i guess adobe.

I have the Photography Plan (Lightroom, Photoshop, etc) with 20gb cloud storage. I need to increase the storage preferably within the same Plan, or, if I have to by changing the Plan. However the only option under Manage My Plan is to cancel the Plan (with a sorry to see you go message) no option to increase the storage or change the Plan.  Customer Support not been helpful at all. Mostly just end the chat.  Any help would be much appreciated. I am UK based and do not want the cost of phone calls to US.

Adobe didn't offer individual plan for pakistan and having payment issue for purchasing from pakistan so I want to ask that can use turkey or any other country region to purchase individual plan is adobe allows it or not??

how to I contact a support supervisor 

I signed up for Adobe two months ago and unfortunately do not have the time to use it.Upon signing up, there was no mention of a $99 cancellation fee. This should have been mentioned in the terms.I feel that this is bad business practice, especially when they do not notify their customers of this.I am writing to have the cancellation $99 cancellation fee waived and to have my Adobe Illustrator product cancelled. If Adobe cannot honor my request, I will be reporting them to the BBB and visiting the bank to stop payments immediately as this is fraudulent.

Hello, Today I was charged for two subscriptions, which I meant to cancel, but couldn’t due to card issues. My subscription was supposed to renew June 1st, but I only purchased it yesterday. I understand the 14-day period has began with yesterday’s date ​​​​​​ - could you please confirm? When can I expected a refund? 

My Google account was disabled, so when I try to cancel my plan, it asks me to sign in, but it doesn't let me anymore, so the account doesn't work, and I don't know any other way to cancel the subscription

Acabo de cancelar un plan de prueba para Adobe Stocks. Como puedo asegurarme que recibiré el reembolso de dinero? Debo aclarar que he cancelado el plan antes de los 14 días establecidos, después de que me han cobrado por el servicio. Esperaría recibir ese reembolso lo más rápido posible, adjunto la imagen en la que aseguran que recibiré el reembolso 

Quien me puede ayudar, me hicieron cargo a mi tarjeta cuando ya había cancelado antes de los 14 días de prueba, ingrese a mi usuario y nuevamente me solicita cancelar; quiero verificar que ya no me realicen cargos, y si es posible me reembolsen el primer pago; siempre es lo mismo por favor sean más profesionales.

Hi, I subscribed to Firefly around November last year but completely forgot the subscription was still active. I recently noticed the recurring charges and realized I have not used the service at all during this period. Could you please review my account activity and consider a refund for the unused months as a goodwill exception? I am an independent filmmaker, and these charges have become a significant expense for me. I would greatly appreciate any assistance. Thank you.

I am requesting a refund for a recent charge of CAD $45. I canceled my subscription before the free trial period ended and did not intend to continue with a paid plan.Despite canceling during the trial period, I was charged CAD $45. I believe this charge was made in error, and I kindly ask that you review my account and process a refund.Please let me know if you need any additional information, such as my Adobe account email address or transaction details.Thank you for your assistance, and I look forward to your response.

I see no way of contacting customer support for details about this supposed subscription. I am not sure if this is phishing or not.

"I am trying to cancel my Premiere plan, but the system has grayed out my cancellation button due to a payment issue. Please cancel this subscription on your end manually.