Account, Payment, & Plan

Please Assist. I signed up for a trial which was converted to a subscription  I cancelled the subscription within 14 days but am still yet to receive my full refund. It has been 10 working days.

生成塗りつぶしのプロンプトがでなくなった。 なにも使えない。どうにかして

Hello, everybody! I subscribed for free trial to Adobe and then I forgot to cancel it. I have a annual subscription for all the products (24 euros/monthly) :((, I didn t pay attention to it. I don t need the services, I just install it for writting my CV in pdf and now I m in trouble.  To cancel my annual subsciption, I need to pay 140 euros taxes and I know it s my mistake, but it s not confortable for me to pay in vain, even not using Adobe anymore. Or to continue with the plan, paying 24 euro every month or to change my plan with that for 15 euros.  None of this options fits me, because, as I said, I don t neee Adobe anymore and also it s a difficult period for me with money and I can afford right now to pay it. Do you now or have any solution for this, please? Thank you!

I want to cancel my free trial for Acrobat Pro. I’m doing all the right steps, but when I’ve answered the final questions and try to submit, I just get the message “Unable to download data”. I’ve tried several times, but I’m stuck.

I have the 20 GB plan today and pay yearly. Is it then possible to increase to 1 TB for a month?

where do i check the expiration date of my adobe creative cloud subscription?

I have the some problem for some time now. Adobe even changed my password several times without my permission. I have a desktop and a laptop, not sharing any apps with anybody. Depending on my location I allways work from one machine. 

Hallo zusammen,in meinem Konto steht, dass mein Foto Abo bis 13. Aug 2026 gültig ist.Bei den Anwendung oder in Creative Cloud steht abgelaufen.Alle angebotenen Hilfestellungen haben nichts genützt:1. Ab- und wieder Anmelden bei der Applikation2. Anmelden mit einem anderen Profil: habe kein 2tes Profil; Einzeluser3. Starten des Produkts über den Creative Cloud-Client: geht nicht, denn auch dort steht abgelaufen4: Entfernen der Einträge zu Adobe aus der Hosts-Datei: Keine Einträge vorhanden5: Neustart der Anmeldeinformationsverwaltung oder Sperren/Entsperren des Schlüsselbundzugriffs durch Keychain Access: Keine Wirkung6: Entfernen der Adobe Intermediate CA- und Adobe Content-Zertifikate: Keine Wirkung7: Entfernen der Benutzer- und Applikationszertifikate von Adobe:Keine Wirkung8. Vollständige Deinstallation und Neuinstallation: Keine Wirkung Da muss intern etwas schiefgelaufen sein, bitte schauen Sie einmal anch.Vielen Dank

  6/1 첫 플랜 결제 후, 매월 1일 39,600원, 14일에 17,600원이 결제되고 있으나 저는 첫 구독 월 이후에 전혀 사용하지 않았습니다. 이에 대해 환불 요청드립니다.물론 갱신을 인지하지 못한 건 저의 과오가 맞지만, 14일에 결제되는 17,600원은 전혀 아는 바가 없습니다. 게다가 9/1 결제된 이후로 지금까지 3일밖에 지나지 않았습니다. 전체 환불이 어려우시다면, 7월이니 8월부로 시작된 플랜 갱신 건에 대해서라도 환불을 간곡히 요청드립니다.

Hello,   I have purchased an Adobe Photoshop subscription, and the payment (INR 599) has already been deducted from my bank account. But by mistake, I entered the wrong email ID while creating the account. Because of this, I cannot access my subscription.   Here are my details: <removed-kglad> Correct email Ask anything

Hola, tengo el Plan fotográfico (20 Gb) de pago mensual y Adobe me dice que deja de funcionar, pero que puedo cambiarme al mismo plan pero con pago anual , para dejar el precio que tenía hasta ahora. Sigo los pasos para hacer el cambio y llega un momento que da error y no deja continuar. Alguna ayuda ? Gracias

Hallo,   ich habe am 26. August 2025 ein Ai Illustrator Monatsabo abgeschlossen, benötige es aber nicht mehr, will also kündigen. Die Zahlung des Monatsabos ist am 29. August 2025 abgebucht worden. Im Adobe-Konto steht nun aber seit einigen Tagen bereits: Die Verwaltung dieses Abos wird in Kürze möglich sein. Abrechnung und Zahlung   Wir haben die Zahlung für dein neues Abo erhalten. Die Verwaltung dieses Abos wird in Kürze möglich sein.   Was heißt "in Kürze" und kann ich dann das Abo inkl. Erstattung kündigen? Nicht, dass die 14 Tage ablaufen und ich steh dann dumm da.Oder muss ich den Support kontaktieren?! Wenn ja, wie?     [Moderator moved the thread to the correct forum]

Is there any way to get the days i paid for back?

I got the same problem in Gemany: want to change my monthly payment into a yearly payment.But got the answer, that this is not possible! Why and what can I do now? 

YOU HAVE A CRITICAL FLAW WITH YOUR PAID MEMBERSHIPS AT THE MOMENT! YOU HAVE A NEW WINDOW THAT SHOWS UP FOR ME EVERYTIME I OPEN A NEW PROGRAM SAYING I CAN BE SIGNED IN AND ACTIVATE TWO DEVICES. I HAVE ONLY 2 DEVICES MY MACBOOK LAP AND MY PC.  WHEN I SAY SIGN OUT OF MY MACBOOK (IT SHOWS THE SAME DEVICE OPEN SEVERAL TIMES) IT JUST CLOSES THE PROGRAM AND MAKES ME START ALL OVER. THIS IS RUINING MY MOMENTUM, RUINING MY FLOW AND WASTING MY TIME!!!!!!! Can you please fix ir because this is a new thing by you guy AND NOT WHAT I SIGNED UP FOR. I keep talking to support and they meddle with my system and each time takes 45 minutes and NOTHING IS EVER FIXED! At a time when theres so much competing softwares coming out, this is the way you treat customers who have been paying for your service for YEARS? I feel trapped and bullied by you for relying on the Adobe ecosystem! I need to have multiple softwares open simultaneously! I would also like to use my laptop and my PC side by side

[SOLVED] Hej! Najwyraźniej nie da się tego zrobić w panelu, ale udało mi się to rozwiązać z pomocą supportu, który po swojej stronie zmienił nam dane wpisywane do faktury 🙂Zalogowałam się do konta Adobe, przeszłam do Centrum Pomocy:https://helpx.adobe.com/pl/support.html?promoid=4JW79DZL&mv=otherTam skorzystałam z Chatu w prawym dolnym rogu i poprosiłam o kontakt z agentem.Wyjaśniłam, że na fakturze potrzebujemy dane firmy i je podałam (nazwa, adres, NIP) i po chwili dostałam na skrzynkę poprawioną fakturę z pytaniem, czy tak będzie ok 🙂Polecam i pozdrawiam!

I am a student plan subscriber, and my plan was successfully renewed on August 28, 2025.Although the renewal was processed, my cloud storage has not been updated to reflect the new plan's capacity. When I check my account, the storage limit still shows the same amount as my previous year's plan.This is preventing me from using the full features of my renewed subscription.Could you please assist me with this issue and ensure my cloud storage is updated to the correct limit?

Dear Adobe Support Team,I have been a loyal Adobe customer since 2004 and am a dedicated user of your products, especially Adobe Photoshop. In addition to using the software in my professional activities, I also teach Photoshop at a Senior University, and have consistently recommended Photoshop to my students, reinforcing trust in the Adobe brand.However, I would like to express my concern about the continuous annual increases in subscription prices. This trend is becoming increasingly difficult to sustain—particularly considering that the image-editing software market is evolving rapidly, with new AI-based alternatives competing directly with Adobe and often offering more affordable options.Therefore, I would like to kindly inquire if there is any possibility of receiving more attractive pricing, whether through loyalty discounts for long-time customers, special terms for instructors, or any alternative solution that would allow me to continue using Adobe products without having to co

Hi there. I do not update the apps (PrPro, Ai, Photoshop, Acrobat, Audition,...). I wonder if I have to pay the subscription though?Thanks in advance.

Hello,I recently changed my Adobe account password and enabled two-factor authentication (2FA). Shortly after, I received a WhatsApp message from the number +44 7468 516404 mentioning “CodeVerify” and including a code.This made me concerned because:I don’t know if Adobe uses UK-based phone numbers for sending verification codes.I don’t know if Adobe has any connection to “Code Verify.”I want to confirm whether this message could be legitimately related to Adobe security, or if it is an external attempt to compromise my account.Could someone from Adobe please confirm:Does Adobe use phone numbers like +44 7468 516404 for 2FA or verification codes?Is Adobe in any way connected to “Code Verify”?Can Adobe check if there were any unusual login attempts on my account around the time I received this message?I want to make sure my account is secure and that I only respond to legitimate Adobe communications.Thank you very much for your help.

Adobe 프로그램을 잘 사용하다 갱신할 때가 되어 이메일을 바꾸어 새롭게 가입한 후 8월 31일 일요일에 Adboe Pro plan을 구매했습니다. 오늘 사용하려하니 구매하라고 뜨네요. 신용카드 확인해보니 정상 구매하였고 Adobe 프로그램에서는 구매한 플랜이 뜨지 않고 있어요. 어떻게 해야 하나요? 

Hola! tengo un problema con Adobe y no sé como resolverlo, me están facturando todos los meses por un servicio que no adquirí, no tengo ningún plan actualmente y a intentar hablar con algún agente no tengo respuesta exitosa, alguien sabría como puedo hablar con algún agente? al escribir al asistente virtual en los horarios indicados me terminan la conversación sin antes comunicarme con nadie.

Hello,I subscribed to Adobe Scan without realizing it was a recurring subscription. I only used the app for a few days and have not used it since, but I recently found out that I have been charged automatically for about 10 months.I would like to kindly request a refund for the unused period and also cancel the subscription to prevent further charges.I would greatly appreciate your assistance in processing a refund for the charges made during the period when I did not use the service.Thank you very much.

I'm paying for Illustrator yet Premiere Pro isn't available unless I buy it. And I can't find a REAL ADOBE agent to talk to, just stupid AI chats. And if I cancel they charge me the early fee. This is robbery, I had no idea I'd be stuck in a contract for a year, only for it to not even work. 

Hi 🙂 How do I change my invoice details? I don't mean the card number, but the company details for the invoice. Our name has changed.