Account, Payment, & Plan

같은 일러스트 플랜 2개를 구독하고 있는 것을 발견하여하나는 플랜 변경 후, 플랜 취소를 했습니다나머지 하나의 플랜을 취소하려니 결제방법을 등록해야한다고 합니다왜 자꾸 돈이 빠져나가나요결제 내역 첨부합니다환불부탁드려요 날짜를 확인해주세요  제발 왜 자꾸 돈이 빠져나가는건가요 

I am using an Enterprise Creative Cloud plan which I received from my college, even though I graduated a few years ago. About a month ago, I tried upgrading to a different plan in order to get more storage, which I thought went through at first. But when I go to my profile, nothing has changed and it doesn't give me the option to change my plan. However, I'm still getting charged $64 a month for my upgrade, even though nothing has changed. Is there a way I can either get more storage through this plan, or cancel it so I stop getting charged?

i paid every month and now canceled subscription.they charged over 80 euros.i cant get money back and cant use app.isnt it fair that i can still use app because i paid?

Been trying everything to fix this, but I keep getting this error when completing my purchase. My country is set to India, and I tried buying different plans but the issue persists. Hoping for some help!

Buen día, espero que estén bien, directo al grano, había solicitado una prueba gratuita aproximadamente el 3 de mayo de este año llenando mis datos básicos y con la tarjeta de crédito, como no me ha dado cuenta que mi prueba ya estaba por terminarse, de inmediato se activo la facturación para suscripción de pago haciendo que la tarjeta de crédito que tuve el dinero ahí dentro, se ha descontado y me quede impactada cuando fui a retirar dinero de mi banco (de la tarjeta de crédito), después el 6 de junio del día de ayer que ese mismo día iba retirar ese dinero, lo cancele esta suscripción a tiempo dentro del plazo de los 14 días y según la página de Adobe, menciona que recibiré un reembolso sin falta después de que haya cancelado dicha suscripción, ahora estoy escribiendo aquí porque estoy preocupada y necesito rápido ese dinero que se gasto automáticamente por temas familiares, si fuera en unas horas sería mejor puesto que ando pendiente revisando la app de mi banco de crédito que se ut

Mi plan mensual dejó de facturarse debido a que cambié mi tarjeta de crédito y estoy pasando por un infierno. La maquina virtual de Adobe NO QUIERE contactarme con un ser humano, ya que dice que no se encuentra una suscripcion en 60 días recientes, cuando hace dos días yo usaba la suite con mi suscripción. Intento renovar el método de pago pero no deja de rechazar todas y cada una de mis tarjetas, probé con distintos bancos y nada. Había leído de Argentinos con el mismo problema, que lograron solucionarlo al usar una tarjeta de Mercado Pago, pero eso no funcionó para mi. Necesito recuperar mi plan y parece imposible.

Hi,Recently I moved to a new country.Unfortunately,  Contact Customer Care nor Change the country associated with your Adobe ID helped me.The country information is locked and I can't change it. Thus, can't pay for a new subscription. Is there a way to contact the support?The Contact Support page, but it have many links and no actual contact information for help center or something like that.(maybe my new country have no support at all...?) Best Regards

춰소를 했는데 혹시 사용한 일수 만큼만 차감하고 나머지 금액을 환불할 수 있을까요? 프로젝트에 사용하는 거라 프로젝트 이후로는 금액청구가 되면 안된다고 해서요..

Hello, I am not succeeding to cancel my plan, I keep receiving error messages for 5 days. I've sent an email to adobe support (tcssup@adobe.com) - and haven't receive any responce.It seems a very strange situation, I didn't expect this from such a big company.Does someone know what to do in this case?Do they have another email?Thanx in advance!

I was signed up to adobe with a work email, I no longer work there and cannot access that email anymore. I think I am still being charged but I can't sign in to cancel it 

If I navigate to the Accounts section (https://account.adobe.com/ or https://account.adobe.com/plans) of my Adobe login, the plans boxes fail to load.This means I am unable to cancel my trial. Any ideas?

Please help

I've been broke for two months because the clients don't like paying on time, my subscription got cut off, and Adobe credited my account for 30 days. I love them so much      Thanks Team Adobe YALL SAVED MY LIFE     [Mod: Moved to the Account, Payment & Plan forum]  

Utilizo o Behance Pro há um ano para publicar meu portfólio, mas agora que estou tentando renovar não consigo de jeito nenhum. Todas vez que vou finalizar o pagamento fico travado nessa tela.Quando tento ajuda pelo chat os atentendentes primeiro falam que não é mais possível assinar esse plano depois passam o link onde claramente estão anunciados os planos disponíveis e eventualmente falam que não podem fazer nada.Enquanto isso o link para o meu portifólio que uso em vários lugares segue fora do ar.

실수로 구독했으니 환불 부탁드려요구독취소는 했습니다.빠른 처리 부탁드려요

Hi, Since I have purchased an Adobe Creative Cloud plan I am not able to acess my information account or the plan I subscribed and I have not even been able to check what are the dates of resiliation and what is the amount of the monthly payments. Anything related to my account and plan is available since the beginning. It's been 20 days.  The message it's showned as the printscreen I send as attachement. A huge bug from the site I know, but zero direct costumer service and we're having to help each other is so out of line and ridiculous. Just an after thought...hehe. Sitill can please someone help me. Thank you so much. 

Cancele el servicio antes de que terminara el periodo de prueba, sinembargo me hicicieron el cargo a mi tarjera 

Hello, I have a problem with my Adobe subscription. A month ago I activated ai illustrator trial version for myself for a week , I canceled the trial version and thought I was cancelling the whole plan. And it turned out that I activated the annual fleece and it continues to work. In fear of a fee I turned off my bank card at the bank. I can not find a way to contact adobe company. Does anyone know where the best place to hit? There is no hotline from Poland, which is where I'm from and I'm having trouble getting in touch. I tried to contact the chatbot then the chatbot directed me to a page I can cancel this plan and they are punishing me with a cost of about 125euro. Is there any option to not incur this cost? I didn't use the option from ai illustrator at all. I needed it to combine photos for my goddaughter for her birthday and now I have to pay for such a stupid mistake?:(  

Hallo, Ich habe ein Problem mit meinem Adobe-Konto (Foto-Abo 20 GB).Ich habe ein E-Mail erhalten, dass meine Zahluhnsdaten nicht aktuell seien. Meiner Meinung nach stimmte das aber nicht, trotzdem habe ich die Daten noch einmal eingegeben.Jetzt sehe ich auf: account.adobe.com Nächste Zahlung am 6. 2026.Jahres-Abo mit Vorauszahlung. Aber wann ich versuiche, eine App zu öffnen, bekomme ich die Meldung, dass meine Mitgliedschaft ausgesetzt wurde.Auch in der Creative Cloud steht, dass ich nur eine kostenlose Mitgliedschaft habe, und die Apps sind gesperrt.Was kann ich tun? Kann mir jemand mit diesem Problem Hilfen? Am besten jemand von Adobe. Vielen Dank im Voraus.

Hi, I was charged on 5 June 2025 for the renewal of an annual subscription. Is it still possible to cancel the plan and receive some refund? I understand that there may be a cancellation fee. Please advise.

Hi, I found out today that I'm paying other than Photoshop, also in something I don't know called: GOOGLE ADOBE INC. It costs me 34.07 dollars, I'm a student, it's a lot of money for me, I don't have such an option to pay for something like this that I'm not even familiar with.Dear Friends! Please explain to me what it is? And how to cancel it urgently!Many thanks in advance!

Hey Adobe community, I need access to invoices older than 3 years. I have invoices up until July 2022 but I need invoices from 2021 - 2022. Anyone got any idea how I can recieve these? 

I'm a student,I started a free trial, but adobe charged me the full subscription, and my account shows that i'm on 7-days free trial, will they refund the money or what, i cant find a way to contact them

어도비 스톡 구독한 적이 없는데 구독이 되어있었어요. 한 번도 안썼는데 돈이 계속 나가고 있어서 환불 하려고 보니까 수수료를 내라는데 사용한 적이 없어도 환불처리가 안되나요? 된다면 취소랑 환불 처리 좀 부탁드려요

kubaSzanowni państwo z pomocą firmy Adobe, Piszę, aby złożyć uprzejmą i bardzo różnicę w rozwiązaniu o anulowanie mojego wyjaśnienia Adobe bez naliczania opłaty za wcześniejsze rozwiązanie umowy. Moje wystąpienie wystąpienia wynika z powodu finansowego i wystąpienia problemu, który jest następstwem tego, że jest to możliwe i powoduje, że jest ono uruchamiane. Teraz jestem podłączony do wszystkich nieistotnych wydań, w tym tę subskrypcję — uznaną za niezwykle cenną, ale która nie leży już w moim zastosowaniu. Naprawdę mam pewność, że gdy tylko poprawię moje zdrowie i finanse, będę mógł skorzystać z usług.