Account, Payment, & Plan

Trial service leads to a hidden annual subscription that can't be canceled without a fee. I will not let this comapny's product on any of my company's equipment. Period！Good luck to your stockholders. 

Hallo zusammen, heute wurde meine Foto-Abo paussiert (Ausgesetz)Bei mir hat sich an der Zahlungsmethote nichts geänderert. Abgebucht wurde heute auch. Keine offenen Zahlungen werden angezeigt. Ein erfolgreiche Rechnung für den Nutzungszeitraum ist auch im Postfach. Alles wie immer, nur dass eben überall in LR und PS steht, dass das Abo ausgesetzt ist. Wenn ich aus der Creativ Cloud starten möchte, muss ich "Kaufen" anklicken. Beim öffnenen von PS oder LR geht ein Fenster auf und möchte, dass ich ein Abo abschließe. Hab die die Lizenzzuordnung aufgehoben und die Programme neu gestartet, ohne Erfolg.Support ist eine Katatrophe....

Hello and apologies for a query that has probably been discussed here many times before. I pay for Adobe All Apps but I'm getting the "unlicensed app" popup in Photoshop and Illustrator. This seems like a common problem but the solutions I've researched seem complicated and of a trial-and-error nature Any suggestions?Thanks

Hello team, my account is on hold. but i need to cancel the subscription i am trying to do it but i can't find the buttom to do it, i  also tried to reach out to c. service but the IA says that they are out of service, how can i do it? 

Assunto: Solicitação de Reembolso de Cobrança Indevida Prezados, Venho solicitar o reembolso de uma cobrança realizada 10.05.2025, no valor de US$ 29,99, em minha conta Adobe. A conta e o cartão estão em meu nome, porém, o valor debitado pertence ao meu pai, e essa cobrança foi feita sem o consentimento ou conhecimento dele. Não houve intenção de renovar ou manter o serviço, e o débito ocorreu de forma automática.

Ich versuche seit geraumer Zeit die Adresse für eine Adobe-Stock-Rechnung zu ändern. Leider schließt sich das Fenster "Abrechnung und Zahlung" immer mit einer Fehlermeldung. Das Problem tritt auf diversen Endgeräten und Browsern auf. Was kann ich tun?

Hello, My bank account has been charged for 2 Adobe subscriptions that I do not have access to and do not use, but:- I do not know the email addresses associated with these accounts,- I do not have access to them,- I do not use these services. I can attach payment confirmations (bank statements/screenshots) to the message, which can help identify the transaction.I would like to obtain:- Cancellation of these subscriptions (if they are still active),- Refund for these 2 transactions (they were paid on May 1, 2025). I would appreciate a quick response and help in resolving this matter.

I accidentally subscribed to Lightroom from a free trial, and I cancelled the plan. But I cannot find anywhere where I am supposed to contact regarding a refund for the yearly subscription. I have contacted the chat support and waiting for answer. What should I do? Is there an email adress? kind regards, melanie

I have zero avenue to complain about this issue so I'm posting here as the only way for me to have any input at all.  Although now I think I may write an old fashioned snail mail letter as well.  In any case here's my story. I have Stage IV rectal cancer and have been in and out of the hospital and undergoing chemo multiple times.  As a result some of life's more minor issues that I should have kept abreast of fell through the proverbial cracks.  The good news is that after 2 years of treatment I am cancer free and considered to be in remission. My issue with Adobe surrounds a subscription that I found I've been paying for the last 2 years.  I'm certain there was some paperwork I filled out that had a PDF that pushed me over to some trial agreement that turned into a fulltime subscription but the fact is Adobe charged me over $500 in total over the last two years when I only used the product once and I have zero method for contacting Adobe customer su

Dear Adobe Support, colleagues I currently have a monthly subscription for Adobe Creative Cloud (All Apps), and I’d like to switch to an annual plan to take advantage of the cost savings. Could you please guide me on how to make this change effective from June 1st? I want to ensure a smooth transition without interrupting my access. Here are my account details for reference: Email associated with the account: [Moderator: Removed personal info] Current plan: Monthly Creative Cloud (All Apps) Thank you for your assistance! I appreciate your help in making this adjustment. Best regards,Evgenii Shurov

I would like to have a copy of my montly bill of Dkr 186,25 as a pdf? I can´t acces this via the webpage!

Hello, I am being charged money even though I do not have an Adobe plan. In CreativeCloud, it only says upgrade but it is not in the plans section.please contact me.    [Email address and screenshot removed]  

Prezados, Venho solicitar o reembolso de uma cobrança realizada 10.05.2025, no valor de US$ 29,99, em minha conta Adobe. A conta e o cartão estão em meu nome, porém, o valor debitado pertence ao meu pai, e essa cobrança foi feita sem o consentimento ou conhecimento dele. Não houve intenção de renovar ou manter o serviço, e o débito ocorreu de forma automática. Assim que percebi a transação, tomei providências para cancelar a assinatura e evitar novas cobranças. Por isso, peço gentilmente o reembolso do valor cobrado, considerando que o serviço não foi utilizado e que o pagamento envolveu fundos de terceiros.

Hello I have not received a refund to my account despite canceling within the period for a full refund. I canceled my subscription on April 23. My bank has not recorded any refund order. Can anyone advise what to do? There is no normal contact with Adobe in my region.

I want to purchase Adobe After Effects, but I don't have a Visa or Mastercard. Since I reside in India, can I pay through UPI? Is there a possible way to do so?

Hi,I’ve been on the student plan for Creative Cloud, which clearly states the price is $19.99/month for the first year. However, I just noticed I’ve been charged almost 4x that amount recently, without any warning or notification.I’m still a student and signed up under the student/teacher plan, as shown in the attached screenshot.I’ve been on the Adobe site for over 15 minutes and honestly can’t figure out how to contact someone for billing support – there's no clear email or ticket form.Can someone from Adobe PLEASE assist me or direct me to the proper place to open a support case?This charge is not justified and needs urgent review.Thanks,Maya

Seit Monaten bucht Adobe von derselben Bankverbindung ab.Jede Zahlung wurde eingelöst. Es gab keine Rücklastschrift. Die letzte Abbuchung erfolgte am 08.04.2025.Ich erhalte seit einigen Tagen bei jedem öffnen einer Adobe App, z.B. PDF im Acrobat diese Meldung (siche Screentshot).

Como cancelo la subscripcion despues del trial, suspuestamente se iba a suspender y asi fue pero me siguen pidiendo que page algo que no ocupo y no me aparece en ninguna parte una manera de cancelar definitivamente todo.

Hello,My money was charged 2 weeks after the end of the trial period after canceling the subscription. I didn't receive any information about a refund. Is there anything I can do?

I have got an adobe subscription by some scam. I personally never gave my bank details. May be it has been fetched from my google account. Now I am trying to cancell my subscription and they are charging me heavy cancellation fee. No way I am able to contact Adobe. There is no phone number nothing, only virtual assistance which is of no use. It feels simply like a fraud. Please help me how to cancel the subscription without any fee.

Hello, how is this possible? I want to cancel my Adobe Creative Cloud subscription before it automatically renews. According to my account, the subscription ends on May 14, 2025, and today is May 11, 2025, so I'm within the first year of my contract. According to Adobe's own policy ("Subscription and Cancellation Terms" - https://adobe.com/legal/subscription-terms.html ), annual subscriptions with monthly payments can be cancelled without penalty if done before the renewal date, i.e. before the exact day of the first anniversary.   I therefore request immediate cancellation without penalty, as I am still within the first annual contract.   I'm going to cancel it because my plan is going from €30 to €55, which I don't think is feasible. I'm canceling it in advance, and yet I'm still getting a message saying I'm going to be charged €335.04!!! In return, I won't get the service!   Thank you.

Last month, I inquired about cancelling my trial for Creative Cloud and I was unsuccessful to cancel my subscription before the trial ends. Now, I realized that the issue is bigger than that. I'm going to list what I've found concisely.I cannot contact Adobe Support and I have no access to the Adobe Admin Console.My subscription plan to the Creative Cloud is not visible in my student account.There are no activated devices listed in my account from my sideI'm locked out of using Lightroom and Photoshop, hence I cannot use any apps from the Creative Cloud subscription. I can provide the order number from my transaction in March, if I can get direct line to a Adobe Support representative. I won't share my order number in the community forum. I want to be able to see my subscription plan in my account. 

Hello,I'm reaching out because I subscribed to an annual plan with monthly payments for Adobe InDesign on April 28, 2025, with a monthly fee of CLP $15,640. However, I canceled the plan on April 29, well within Adobe’s 14-day grace period for withdrawing from the contract. Despite this, I was charged CLP $93,000, which I understand might be an early termination fee for the annual plan. However, according to Adobe’s policy, if cancellation occurs within the first 14 days, a full refund should be granted without any penalty. Therefore, I kindly request a refund for the amount charged, as the cancellation was processed correctly within the allowed timeframe. The chatbot provided no useful assistance whatsoever. I would really appreciate any help, contact or guidance on this.Thank you everyone in advance. Best regards, <personal info removed>

can we get the teacher account with qualifications Trainer and assessor certificate 4, I volunteer with deaf sports people and would like to animate sign language.  

I somehow made an annual commitment to Adobe to not only 1 subscription but two. I relayed to customer service that I did not intend to subscribe. I have not used nor plan to use their services. Apparently I am unable to cancel without paying a $90 early cancellation fee. This is a SCAM structure of doing business. I felt obligated to share for other consumers protection. Customer service hung up on me leaving me very unsatisfied and upset