Account, Payment, & Plan

Hi Adobe         Can you please create a part we can make payments on your platform in naira please 🙏     And in Nigeria, and have been trying to make payments since but I couldn't because you only give dollar option 😭     Kindly help in looking into this ADOBE... thanks.     BEST REGARDS BROWNIE'S TALES AND TREATS  

please refund my money, I have not used Photoshop for 2 months and cancel my subscription, please I beg you.   [Mod: Moved to the Account, Payment & Plan forum]

Was a little dissapointed when I got the all apps pack, when it doesn't include all the apps on the apps page.Why does it say All apps if it's not all apps?

My (dad's) credit card is used to renew my child's (student) account.  Student's status swapped from student to regular without our knowledge.  Note: student was always a student and fully enrolled throughout.  Adobe was contacted - asked for proof of status - recieved it.  All ok except I already paid yearly (not month-to-month) up front.   Will Adobe credit the overpayment (difference between regular rate and student rate)? Thanks

I've just had the notification pop up about the end of the Photography Plan 20GB. I was lucky enough to "stack up" when Amazon had the plan on offer so my current subscription is still valid until December 2027. The notification said that if I want to continue the plan when it expires, I have to update my payment method and grant automatic renewal authority. Do I have to do this now or can I wait  say, a month before my current subscription ends in 2027 before doing this? In 2.5 years time, my CC details will probably have changed anyway. Thank you.

Hi, I made an annual plan with the monthly payment formula. I have some issues, and I'll not use adobe premiere pro for months. There's a way to pause the plan to not lose those months? Thanks for the attention 🙏

Hei! Olen. Noel Rissanen minä olin vahignossa ostanut adobe stock. Vuosi tilauksen minun piti ostaa vain kuukausi. Olisiko mitenkään mahdolista että peruisitte minun 1v tilaus veloitamatta minulla ei ole rahaa maksaa summaa.Kiitos

Здравствуйте! Не получается оплатить Фотошоп. Тарифные планы не грузятся. Живу в Украине

Hola. Los planes que tienen en su suscripción resultan muy engañosos. tomé el mensual, y ahora que quiero cancelar, me dice que era "anual con cargo mensual" y me penaliza por cancelar en este momento. No me parece nada ético. Quiero que me ayuden a cancelar la cuenta sin cargos por favor.

I got the Adobe Acrobat free trial for about 1 hour just to edit a PDF, I cancelled the free trial right after and even got the confirmation email, they've since charges me x2 payments over 2 months, even though there's no active subscriptions in my account and have not refunded How can I possibly cancel this when my account doesn't even hold a subscription? Similar has happened in the past with Adobe products, and it seems to same to others... This is fraud.

At first, I couldn't cancel my subscription, and after they charged me money, I can now.How can I get it back? Will it be returned after I cancel the plan?

I can't cancel the plan. It says “You will be able to start managing this plan soon”. The trial period ends tomorrow. 

Mein LR prepaid 20 TB läuft bis 03/2026.  Nun habe ich auf Grund der neuen Bedingungen soeben bei Amazon ein   Adobe Lightroom inkl. Lightroom Classic 1 TB |KI-gestützter Foto-Editor |1 Jahr | PC/Mac | Digital Download Verkauft von:Amazon Media EU Sarl EUR 84,99gekauft. Ich brauche weder Photoshop noch den Cloud-Speicher.. Ich arbeite nur am Desktop mit LrCWorauf muss ich noch verzichten?Organisiseren und & Teilen (Export als .jpg) wird in der neuen Version mit automatischer Velängrung eigens angeführt....Muss ich jetzt noch bis Ende 05/2025  mein neues  LrC aktivieren? Oder bleibt  die Berechtigung zur Aktivierung auch nach 03/2026, dem Ablaufdatum meines aktuellen Abos,  gültig?MfGRobert, Wien 

A few months ago, I started my 1-month trial of Adobe and forgot to cancel before the end of the trial. Since then, Adobe has been trying to charge me but if I read it right, I can't cancel the plan until I pay my bill, so I've blocked my bank account because no way I'm paying for something I don't use. Does anyone know how I could still cancel my plan? Only helpful answers plz.

Estou extremamente indignada com a Adobe. Cancelei minha conta de forma correta, seguindo todos os procedimentos indicados, e mesmo assim continuam realizando cobranças indevidas. Isso é um desrespeito total com o consumidor.O pior de tudo é que o suporte simplesmente não responde, ignorando completamente minhas tentativas de contato. É inadmissível que uma empresa desse porte trate seus clientes com tanto descaso.Nunca mais pretendo usar qualquer serviço da Adobe. Minha experiência foi extremamente frustrante, me causou prejuízo e muita dor de cabeça. Espero que outras pessoas pensem duas vezes antes de confiar nessa empresa.

he comprado 2 meses de Lightroom en la app en la playstore y no me permite usar las funciones premium.  Dispositivo: Tablet Samsung S7 / Samsung S23 Ultra  Me pueden ayudar por favor. 

Como faço para retirar o meu número de multibanco? 

Hallo zusammen, ich habe mir heute im Black Friday Abgebot ein Adobe Prepaid-Abo für ein Jahr (Foto Abo mit 20GB) gekauft und den Aktivierungscode schon per Mail erhalten. Da ich mein bestehendes Abo (mit monatlicher Zahlung) derzeit pausiert habe, würde ich das Prepaid-Abo erst im April aktivieren. Ich benötige die nächsten 4 Monate die Programme nicht.Jetzt meine Frage: Wie lange ist der Aktivierungscode denn gültig? Ich finde nirgends was. Am Telefon bei Adobe konnten sie mir nicht helfen und der Support von dem Onlineshop meinte, dass der Code wohl nicht verfällt und jederzeit zu aktivieren geht.  Vielen Dank schon mal und ein schönes WE ☺️ LG Eva  

I saw just now on Facebook an offer from an online site selling licenses for Adobe products. It says that for only 29.90 euros, one can own a lifetime license for Adobe Acrobat 2023. The link leads to a site that also offers Adobe Animator, InDesign, Premier, and more. Can anyone from Adobe confirm if this is true or not.Having been a victim of similar offers that turned out to be fraudulent, I have doubts that the site is legit. Some apparent victims commented to complain of unresponsive or non-functioning customer service.I'm attaching a screenshot of the Facebook post and of the site itself.This is the URL of the site: https://soft-media-germany.de/en/product/adobe-acrobat-pro-2023-for-windows/?fbclid=IwAR3MVFM_T3ACmHmjFHQ20Uysu54SyyT6CBU1EDC2eUMFJrMqj2wJQqcnhBg

Не могу отказаться от подписки. Прошу убедительно выслать инструкцию, как мне отказаться от всех подписок ADOBE ? Я понимаю, что общаться с вами на юридическом уровне смысла никакого нет.  Дайте, пожалуйста, подробную инструкцию о том, как онулировать подписку. Или анулируйте ее сами. Кнопка управления аккаунтом у меня отсутствует! Только просмотр доступен. Что делать?

Hello there,I have an ongoing active Indesign subscription but it tells me that I am on trial that ends. I cannot use Indesign, I cannot cancel the currect subscription as it will take away all the money for the remaining 10 months of agreed annual subscription. I tried ALL of the solutions recommended, logged out and back in, removed all sorts of certificates, stuff that is available online, and none of it worked.  I also have another photography plan that works fine. So, what do I do?

What to do if the email on the account is no longer in use? The university changed my email account, they only changing the first name to a new one, because there were too many people with the same name at the university. But I didn't remember to fix the email on the account. I can use Photoshop on my computer, but I can't update the new email from the settings and I can't even close my account, because all the actions require logging in to the old email account, which doesn't exist. What can I do and I couldn't even ask Adobe support for advice, because that also required logging in with the old email.

"How can I cancel my credit card?"

I cancelled my subscription, selected all of the "no thanks" options and had it completely cancelled, yet I was still charged $40 today. Why? Is it cause I inadvertently opened an Acrobat doc. Will this reactivate every time somebody sends me an Acrobat doc? Honestly the world would be a better place without Adobe Acrobat always active on government docs and forcing me to pay just to print something.  

Hola, Buen dia. como podria solicitar el reembolso de los cobros de las versiones de prueba?... han pasado mas de 10 dias habiles y aun no me han reembolsado el dinero, trate de cancelar la version de prueba y no me dejo hasta que hicieron el cargo. Saludos.