Account, Payment, & Plan

Hello. I've been trying to cancel my photoshop subscription - I went too fast and what I actually needed was the whole adobe suite, but now I have both and I can't cancel it since the website seems to be undergoing maintenance or something. It's also preventing me from getting receipts, which I need for my employer. Any ideas of how long this will take? Thanks. 

just saw that Adobe automatically changed my plan to Annual subscription but paid monthy. I DID NOT OPT FOR ANNUAL.

Hello! I can't access my account from any browser or computer — it only works on my phone. I have cleared cookies and cache, restarted my devices, but nothing helps. Could you please tell me what might be the issue? I would appreciate your prompt assistance in resolving this problem. [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Sehr geehrtes Adobe-Team, ich habe am 22.04.2025 eine Testversion von Adobe Acrobat abgeschlossen.Ich möchte diese Testversion kündigen, bevor sie in ein kostenpflichtiges Abonnement übergeht. Leider ist der Kündigungsbereich auf Ihrer Webseite wegen Wartungsarbeiten derzeit nicht erreichbar.Ich bitte Sie daher, meine Kündigung manuell zu bearbeiten und mir den Eingang zu bestätigen. Meine E-Mail-Adresse:[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]   Mit freundlichen GrüßenVitali Avetisjan

Dear Adobe Support,I noticed that there are two separate invoices dated April 22, 2025, both under the same order number (AD03357700014ETW), but with different amounts: NT$12,600 and NT$8,442.I would like to confirm whether I was charged twice for the same subscription (Creative Cloud All Apps 100GB + Adobe Stock – 10 assets/month), or if one of these is a corrected version of the other.Could you please help me clarify this and confirm the actual amount billed to my account?Thank you for your assistance.

Subject: Request for Refund – Adobe Student Plan Subscription Dear Adobe Support Team, I hope you're doing well. 오늘 내 계정에 대한 구독료에 대한 환불을 요청하기 위해 편지를 씁니다. 최근에 Adobe Creative Cloud 학생 요금제에 대한 요금이 청구되었지만 구독을 갱신할 의사가 없었고 청구 이후 어떤 서비스도 사용하지 않았습니다. 당신의 참고를 위한 나의 세부사항은 여기 있습니다: Adobe ID(이메일 주소): [Personal information removed by moderator.] 청구 날짜: 2025년 4월 23일 계획: Adobe Creative Cloud – 학생용 요금제 오늘 청구가 이루어졌고 서비스를 사용하지 않았기 때문에 환불을 처리 할 수 있다면 대단히 감사하겠습니다. 계속 진행하는 데 추가 정보가 필요한 경우 알려주십시오. 여러분의 이해와 지원에 감사드립니다. 여러분의 답변을 기다리겠습니다. 친애하는, YOO MIN JU

Hey guys I created an account for illustrator for work and started learning in a trial. Then my company said It was unnecessary for me to learn this, so I cancelled my trial and deleted my Adobe account. I haven't had any access to illustrator yet I've been charged for the last 3 months. In my accounts I have no active paid subscriptions and desputing the charges didn't work. Please help! 

This is the most worthless company I've ever dealt with. Then I go to cancel my account, it won't even let me, citing payment method needs to be updated. Newsflash: you're not getting credit card info just to cancel an account. Card info had changed prior to the auto-renewal, which wasn't going to happen anyways, and nothing was owed. How are the moderators this ignorant, such that they think there are "pending dues on your account" despite not renewing the subscription? Only at Adobe!

I have a trial ending March 3. I tried to cancel and it says I have already payed for another month and it I cancel the service ends immediately. Why can't I cancel on the last day of the trial without further charges?

 I would respectfully like to request a refund, as I downloaded the adobe app (Pro) and never used the services after the 7 days trials but have been charged $31.99 for a monthly fee.Could you please advise how to go about claiming a refund?  As there is no email address I can locate to use am using this forum.  Thank you.  We purchased this straight online from Adobe. 

Hi, Payment has been taken monthly from my account since 18/10/2024 and the most recent payment 18/04/2025.I just opened Lightroom and it says that the account has no subscription.https://account.adobe.com/ shows 'Adobe Free Membership'.I cannot see anything related to these payments under 'Orders' or 'Invoicing'. It's like they've never existed.I can see the correct card is associated with my account. Please can this be corrected?

Hallo zusammen, ich bin etwas irritiert. In meinem Adobe-Konto wird mir angezeigt, dass ich keine kostenpflichtigen ABO's habe. Trotzdem werden mir monatlich € 23,79 von meinem Bankkonto eingezogen. Ohne bestehendes ABO kann ich es leider(!) auch nicht kündigen. Wer kann mir helfen? Danke und Gruß, Wolfgang

Hello! I have a photography membership (Lightroom + Photoshop). Now I would like to add Premiere pro to it. I can't figure it out, but is it possible to expand your membership or is it only possible to choose a new membership? Every time I want to add/buy premiere pro, I automatically end the photography membership as well.Thanks in advance for the help!

Hello, the monthly fee was charged to the card but it is not shown in the adobe account and it keeps showing me a message about the subscription payment not being made, what should I do now, they do not support my language on the phone, how do I contact them

Non riesco a cancellare il pagamento del'abbonamento di acrobat, mai richiesto. Qualcuno mi puo' aiutare?Ho usufruito del periodo di prova ma non avevo nessuna intenzione di prosguire troppo caro. Disinstallato le app ma continuano ad arrivarmi fatture di pagamento.Potete darmi una mano?

It has been one day since Adobe charged my card, but Creative Cloud is still asking me to make a payment. Could you please help me resolve this issue?

Dear Colleagues, Yesterday I bought Adobe Photoshop Elements. Unfortunately, I have to ask for help, because - due to my fault (albeit unintentional) - I am unable to install the program. Years ago, I bought Photoshop Elements, and a colleague installed it on a computer in my lab, but from my email. As a result, I do not know the password and have not been able to install updates, but that was not a problem. Yesterday, when I have tried to create an account, it turned out that an account already exists at my address. Not knowing the password, instead of trying to recover/update it, I have given my other address, an account was created at that address, I have sent the activation code received from the dealer, and then Ihave been asked for a six-digit code, sent to my account on o2. And then it turned out that I can't log in to o2 (I haven't used it for years, I don't remember the password, and the new o2 mail probably requires a newer operating system than on my Macintosh (I have to not

I entered the redemption code into my Adobe account for the Creative Cloud Photography plan, and everything seems to be working, but when I go to my Adobe account to check the new expiration date, the old one is still there. What can I do?

How can I stop Lightroom premium membership?

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I tried to change credit card, also didn't work.So.. I created a new account and tried credit card, also, didn't work.I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I willappreciate this.

I was charged twice for my subscription, and need a refund on the extra charge.Is a chargeback my only option? I tried contacting Adobe directly by email, and posting to a forum doesn't seem like it's going to help much. @Adobe please let me know if you can assist.   

Hey there! So, about a month ago I got the Adobe free trial, and now my balance is down to -30,000 KZT.

Quiero cancelar mi suscripción, ni si quiera me dieron périodo de prueba (gratis), me cobraron al instante y ahora que quiero cancelar tengo que pagar $1300 por penalización cuando ni si quiera use el programa, ESTO ES INJUSTO, EXIGO UNA EXPLICACIÓN DE POR QUÉ DEBO PAGAR UNA PENALIZACIÓN Y QUIERO LA CANCELACIÓN TOTAL DE MI PROGRAMA. Intente contactarme con un servidor por teflefono y me colgaron, ES UN PESIMO SERVICIO. 

Hello! I am being charged an amount on a different card every month. I wonder if I have another account in another email, because if I do, I wanna cancel it and just stay with this subscription. Is there any way you can find which email is registered to this different account so I can cancel that subscription?

Hey, so i wanted to cancel my plan but the cancellation fee is too high. I'm a broke college student whom is also paying for hospital bills. Anyone know how i can get a free full refund ? 😭🙏