Account, Payment, & Plan

Hello, Today I changed my plan to creative cloud all apps 100GBPreviousley I had Photography 1TB.I have tried to Upgrade my storage via the cloud icon in the Mac Creative cloud app, I. get a whirley gig of death and have to force quit.I have tried to upgrade the storage via the big red banner in lightroom, that takes me to my account.I have gone to My Plan section in my account and clicked on manage account but have no options to upgrade my storage.I am on a Mac studio running squoia Version  Please help,Many thanks 

no puedo cancelarlo

Dear Adobe Customer Support Team,I am formally notifying you that despite multiple follow-ups, my refund of PHP 65,720 (across 19 transactions) has not been received. My bank (BDO Philippines) has officially confirmed that they never received this refund and do not accept the refund method Adobe used.Key Facts:Refund Amount: PHP 65,720Number of Transactions: 19Original Refund Attempt: March 2, 2025 (FAILED)Bank Statement Proof: No refund receivedBDO Confirmation: Bank does not accept card number remittanceAdobe’s Response: Keeps insisting refund was processed, but it never reached my accountSince Adobe continues to insist that the refund was processed to an unsupported payment method, I now have no choice but to escalate this case legally.Final Request Before Legal Action:Provide ARN (Acquirer Reference Number) so my bank can track the refund.Reprocess the refund using an alternative method (Bank Deposit, PayPal, or any accepted method).Provide written confirmation that the refund was

Uncertain payment 300 TL is withdrawn from my account every month. I only have a storage subscription. That is 24 TL. I do not have a subscription worth this amount. Can you help me cancel it?

Tengo el mismo problema, pruebo con tarjetas de distintos bancos y pone: "Una transacción puede fallar por diversas razones. Vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. Si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco."

Hello Service Center, I'm getting a bit annoyed since you cannot be contacted in any way... as it seems... i had a trial period for seven days. After 3 days I cancelled, but still you're billing my account. Can you please stop this and return my funds? Thanks! Lindsay Jansen-Dorresteijn

Eu venho por meio dessa mensagem pedir meu reembolso,referente ao plano que assinei do adobe podcast. Pois o serviço nao serviu pra mim,apresenta muitas falhas e erros. Esqueci de cancelar antes do momento e quero cancelar e o meu reembolso de 47 reais. Espero que isso se ajuste,visto que eu tenho direitos,caso nao encontre soluçoes aqui terei que ir ao banco resolver e cancer-la.

Hello! I have a problem. I do not have any active subscription with Adobe, yet my credit card is being charged every month. I am not sure if this is linked to an old account. However, no one has been able to tell me why I am being charged or which account it is linked to. How can I resolve this, and who should I contact?

Hello,On March 3, 2025, my credit card was automatically charged an annual fee, I requested a cancellation because I will no longer use it.However, it has been 5 days and the card has not been refunded.How long does this period last?

Transaction Declined!Rs.2367.00On HDFC Bank Card 5492 by MastercardReason: Non-Compliant transaction.Kindly use Alternate mode.  why am i getting this message in  my inbox every month 7th through my HDFC bank from abobe?

 

I was surprised to see a charge for $29.11 each month since September 1, 2024. I don't recall signing up for the plan and haven't used it once. Could you kindly and gratiously refund me for these 7 months of charges? I'm starting up a business and have very limited income at the moment (and not very good at bookkeeping). Warmly,Steph

In our other account, we received an email that says "Your Adobe email address changed!"However, we didn't initiate it and the email didn't get a confirmation email if we really wanted to change the email.How can we recover our account?

fix this issue plz:discover is not supported in your region in nagpur, india. plz fiz this issue  

Using my current email address means codes expire before I recieve them. Is there aother way to get my address updated; like a text option? I see that being ofered a lot

I am a graphic design student for over 7 years ( I just graduated college ). For 10 years I've been using pirated software from various developers including Adobe so  I can learn my skills. When it comes to work/internship, I always provided with genuine license Adobe Software by my workplace. Recently I landed a remote job that provided me their Adobe License so I can for legitimately. That means I have to use my PC in order to work, and my PC has a lot of pirated Adobe softwares.  Now, I needed to know, will the presence of pirated Adobe's older CC softwares affected the my workplace's adobe licenses (account locked, banned, company flagged/fined for piracy)? What if I created a new user in my PC and I excluded my pirated software from the user?

2 years later and the problem still persist, after creating an account and for photostop online I can't use generative fill getting the same error, tried behance but it didn't work. Support after 30 min of chat can't set age to an account

一直顯示“抱歉，您的登入嘗試與指派給這部電腦的描述檔的輸出 IP 不相符。請聯絡您的 IT 管理員”該怎麼辦

I started using the Illustrator 7th trial on January 18th.Order number: ADD059988277KRNothing comes up if I search with the order number, so can't I pay automatically on January 25th?

Des nouvelles, quelu'un sait ?

Lorsque je prends un abonnement Adobe Cloud en France, est-il possible de l'utiliser dans d'autres pays, comme le Canada par exemple?

Hallo Community, offensichtlich scheint es bei meinem Creative Cloud Abo 100 GB ein Problem mit der Verbuchung meiner Zahlung zu geben. Obwohl der Betrag der letzten Rechnung vom 27.02.2025 bereits von meinem Konto abgebucht wurde, erscheint beim Öffnen einer PDF-Datei oben rechts „Abrechnungsproblem“. Bei einem Klick darauf, werde ich zu einem Fenster geleitet, auf dem unter Abrechnung und Zahlung ein blauer Button „Abrechnung und Zahlung bearbeiten“ steht. Von dort aus geht es auf eine Seite, die mich aufgefordert meine Zahlungsweise zu bearbeiten. Da der Rechnungsbetrag der letzten Adobe-Rechnung allerdings schon von meinem Konto abgebucht wurde, verstehe ich diese Aufforderung nicht und möchte auch nichts an der jetzigen Zahlungsweise ändern. Was ist da also los, der Rechnungsbetrag der letzten Rechnung ist abgebucht und die nächste Rechnung erst Ende März fällig? Ich würde mich über eine Lösung des Problems freuen!

How do I get support for a refund on a year long subscription I literally forgot to cancel today and got charged right away I won't be needing it. $75 dollars. I've been having a hard time getting anywhere for help

Potrzebuję dodać nazwę firmy, adres oraz numer NIP do faktury. W jaki sposób można to zrobić?

I clicked "Manage devices" and there were only two listed. The last time I got the notice, two devices and two web browsers were listed. I don't understand how a web browser is a software user. Anyway, I clicked to end the session of one of the web browsers. Today when I got the same notice there were only two devices listed. What gives?