Account, Payment, & Plan

Hi, I am a teacher and so I would like to apply for the teacher discount. However, I am encountering some isses in trying to achieve this. I have submitted 2 applications with 2 different credentials, yet I am receiving replies stating that they are unable to verify this. I would like some further help or explaination as to why it is not being accepted. Thank you.

Ich brauche für mein IT Problem, den IT Spezialisten von Adobe Österreich.  Gibt es da jemanden den ich anrufen kann und der dann das Computer System von Adobe bearbeiten kann? Danke!

I was happy to commit to the year but when I try to cancel after much longer than just one year (following autorenew), and am still expected to pay a cancellation fee, i think it is precisely a scam

Hi,Could anyone please advise on the complaints process or contact for Adobe EU. I had a horrible exchange in the support-chat and would like to get in touch with someone that could help me with my problem.  Today my credit card bounced an auto renewal of my Creative Cloud subscription and I while I was in my account I found my attempted bill at my correct prics. BUT at the same time I could see that the cost of my Creative Cloud subscription was planned to increase by over 500 EUR in october of this year.Shocked by the price increase I turned to Adobe support for clarification.  Without sharing exact logs - the exchange proceeded as following: Me: Why is my subscription increasing by over 500 EUR? Rep: Sorry to hear about the price increase we like to inform you that you have joined the applications with the dicounted price. But I will definitely assist you with the price. We need to cancel and assist you with the repurchase same applicatio

and customer service has been no use

HiI have been trying to cancel my abode account for month now and I haven't been able to do this.  You keep trying to take money off my account and I keep getting charged for this.  Please cancel my account 

Hello I am trying to upload a new image into my Adobe account profile. Despite the image is more than  276x276px I get an error message: The minimum size for an uploaded profile image is 276x276px. Please upload a larger image. I have PC Windows 10 PC Anyone can help? 

Hi, I encourted a problem while paying for LightRoom Plan with this message "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I already checked the information, tried the same card somewhere else online and everything is fine yet the transaction can not be done. I tried chating with a customer support agent but unfortunatly I must be subscribed to a plan to be able to.  Any help is much appreciated.

I live in Ukraine, and as far as I know, we officially have Adobe, but I can't get a trial subscription.It doesn't scold on my name and surname, but on my card number, expiration date, cvv, city and zip code it scolds. I have checked the limits on internet purchases, checked if I have international payments supported, selected different cities and zip codes, but I have nothing, help me to understand, I already have no enough nerves)

Salve, dopo un anno di piano Creative Cloud per studenti mi si è rinnovato nuovamente a prezzo pieno senza che io volessi e adesso non me lo fa annullare, in quanto mi chiede una fee di 160 euro. Vorrei annullare questo abbonamento, ricevere il rimborso e cambiare piano.   Grazie.   [Moderator moved the thread to the correct forum]

Hello Adobe Community,I wanted to share my recent experience with Adobe in hopes of finding some clarity or a resolution.I subscribed to Adobe last year during a promotional offer. It was a great deal, but as the year approached its end, I decided I wouldn’t renew the subscription because the regular pricing was outside my budget.I attempted to remove my credit card details to prevent auto-renewal, but I couldn’t find a way to do so. I contacted Adobe Support for assistance and explained that I wanted to end my subscription due to financial reasons. They offered me a discount, which I said I’d consider, but I didn’t commit to anything at the time.The following morning, I discovered that my Creative Cloud account had been suspended—even though I still had a valid subscription until February 25 (as confirmed by the email I received after canceling).When I contacted support again, they told me I needed to re-enter my credit card details and resubscribe to regain access—even though I still

Ich habe ein Problem und zwar habe ich in meinem alten Account noch meine alte E-Mail Adresse gespeichert und ich kann mich so nicht anmelden oder zugreifen bei meinem alten Account, weil meine alte E-Mail Adresse deaktiviert wurde wegen einem Hacker Angriffs. Denn in diesem alten Account sind alle meine bereits gekauften Adobe Produkte enthalten.  Also wie kann ich da meine neue E-Mail Adresse hinschreiben und das Ganze dann aktivieren? Bitte um Hilfe! Danke!

I am having a payment problem when purchasing a subscription to any application from Adobe, how can I solve it?

How do I get a refund for a cancelled subscription?  My account was charged last January 13 and I Cancelled it the same day I got the notification because I don't need it anymore!My refund request has been denied saying it does not meet the conditions? The Expiration indicated is January 13, 2026 how come it's not eligible?

Hello, in December I accidentally activated two trial versions. One was correct for students and the other one I don't know where it came from. I only canceled the one for students because that was the only one I knew about. Now I have been charged for the second one and I can't cancel it without a penalty. I want to cancel this subscription without a penalty and get my money back.

   Good afternoon. I hope you are doing well.I am being billed for multiple subscription (different prices). And even after I cancel it the one adobe subscription I subscribed I am still being billed. Please provide assistance 

Did you see the email about Adobe's price increase for CC subscriptions? And in the same email, they add, But, but, look at all the things we're giving you, like AI! Just cancelled my subscription. This company is beyond bloatware, and I'm voting against it with my wallet. Bye, Felicia!

Hi Adobe Support Community,I recently noticed a $60/month charge from Adobe on my checking account, but I’m unable to determine what account or subscription it’s tied to. Here are the details:I canceled my Adobe subscription last month, which was only $22/month. This $60 charge is unexpected and doesn’t match the subscription I had.I’ve checked all my emails (including old accounts) but can’t find any confirmation emails or accounts linked to this charge.I’ve tried using the bank transaction description to trace it but still can’t find any helpful details.The problem is that I don’t have access to the account tied to this charge (if it’s even under my email). Since my bank (Wells Fargo) requires me to resolve this directly with Adobe, I’m at a loss on how to proceed.Is there a way for Adobe Support to help locate the subscription using the transaction ID or charge details? If so, how should I go about providing this information? Any advice or guidance would be greatly appreciated!

I have a current subscription until March 13. Can I pay in advance to renew my subscription for next year?

¡Buenos días a todos!Tengo un problema con esta empresa que quiere seguir cobrando el plan que ya está dado de baja, con número de reclamo y mail de cancelación total. Hice todos los pasos posibles, incluso me comuniqué con asesor que me aseguró ya estaba todo finalizado y borrarían los datos de mi tarjeta. Anoche quisieron de nuevo cobrar la suscripción, con motivo de esta estafa tuve que deshabilitar mi tarjeta del banco, causando muchas contrariedades, ya que es la que utilizo en mis trámites y pagos diarios. Ya no sé que hacer. Que empresa poco seria, por favor alguien tiene el dato de adonde denunciar esta estafa?Desde ya muchas gracias.

I had no credit card because bank doesn't provide credit card to students in india so i had to made a fixed deposit 20,000/- rupees to get the credit card. Now still payments declined when i place order after chatting with the adobe customer support but got no satisfactory answer they said to contact your bank and now i got to know that the RBI has changed its new guilde line so here is what that bank says..   Reserve bank of india new guide line In accordance with regulatory regulations on eMandate on cards, effective 01 October 2021,processing of e-mandate on cards for recurring transactions requires Additional Factor ofAuthentication (AFA) to be performed for E-mandate registration, first transaction, modificationor deletion. AFA is required for subsequent recurring transactions subject to certain prescribedconditions.Any recurring transactions (domestic or cross-border) for existing or new e-mandates notcompliant with regulatory regulations will be declined by S

Hi. I wanna ask, i use my free trial  at the end on december 2024 and it is already ended (28Dec2024). But I pay for this month (January 2025) but the system said that I still not paying it and it says Due Now. So what should I do? I dont want to pay double for this month. I already logout and login. My country is not available for live chat support. Thankyou for answering my question.

Just informed I did not need to pay for adobe as a student. The huge lack of communication on both adobe's website and my school's on how to initiate, never mind be aware of, the tuition-paid method has me boggled. I paid roughly $300 using the "student discount" service AND my tuition for the no-cost student service. When looking for a refund, adobe's website told me I had to ask my school for any concerns. When I asked my school, they told me they couldn't speak for adobe.

Yo cancele mi plan un dia despues de que se terminara mi prueba gratis de illustrator eso paso el 8 de Diciembre del 2024, solicite mi reembolso pero ya han pasado mas de 30 dias y no he recibido mi dinero, necesito saber si me lo daran, ya que mi caso cumple con todos los parametros que requiere la solicitud de reembolso. 

Hallo,   durch Neuinstalation auf meinem PC  sind alle Daten des Abos nicht mehr eingetragen und ich musste erneut einen Vertrag abschließen. Wird dadurch das vorherige Abo dann automatisch gekündigt oder zahle ich dann 2x für ein Produkt? Mail [personal information removed]   Muss ich beide kündigen und dann ernuet mich anmelden?   Nicole de Lüc-Koch