Account, Payment, & Plan

I purchased a lifetime license for Photoshop 2026 through the UK Company Wowcher. It had been working fine but now it just closes down randomly. I am assuming it is something to do with the licensing key? Anyone have any advice?

I need a refound of the anual payment to the app I suscribe to the premium service by mistake 

 Dear Adobe Support, I hope this message finds you well. I recently cancelled my Adobe subscription and was notified of an early cancellation fee of USD 149. While I understand this is part of the terms and conditions, I am currently facing some personal financial difficulties and would sincerely appreciate your understanding in this matter. I kindly request if it's possible to waive or reduce this fee as a one-time exception. I have enjoyed using Adobe’s services and may consider rejoining in the future when my financial situation stabilizes. Thank you very much for your time and support. I look forward to your kind consideration.             

Cancelled my adobe subscription in August 2026 but was billed in Sep again for ai R92.00, tried cancelling subscription but was billed R319.48. how do i request a refund for this?

Can i add a Pakistani number to my adobe account as it always says to try again and don't get to next page to verify my mobile number by OTP. it says "An error occurred while performing this action. Please try again later.". How could i solve this? I also tried incognito mode and contacted to help support agent also but my issue is not solved yet.

Charged< $200 for an annual renewal without notification.  I canceled immediately as I haven’t used adobe in a log time. I need a refund, but I can’t find a direct contact option to resolve this. Please Help

Has anyone noticed they were subscribed to plans without knowing it? Also, any time you try to access anyway to speak to customer service about it, it just gives you a blank page. I’ve been being charged for two extra plans on top of the one I already have. Instead of $29.99 a month, I’ve been paying $83 a month. I want this fixed but I also can’t contact them. 

Ich versuche inzwischen seit Tagen verzweifelt, in meinem Adobe-Konto eine neue Zahlungsmethode zu hinterlegen, weil sich meine Kontoverbindung geändert hat.Jedes Mal passiert exakt dasselbe: Sobald ich auf „Neue Zahlungsmethode hinzufügen“ gehe, öffnet sich ein kleines Popup-Fenster – und das war es dann. Das Fenster bleibt komplett leer. Keine Eingabefelder, keine Fehlermeldung, kein Hinweis, gar nichts. Auch nach mehreren Minuten oder sogar Stunden erscheint dort keinerlei Inhalt.Ich habe es mittlerweile sowohl mit Safari als auch mit Chrome versucht. Gleiches Problem in beiden Browsern.Ganz ehrlich: Bei einem Unternehmen wie Adobe, das monatlich nicht gerade wenig Geld für seine Abonnements verlangt, sollte eine derart grundlegende Funktion wie das Ändern der Zahlungsdaten einfach funktionieren. Ich kann meine neue Kontoverbindung aktuell schlicht nicht hinterlegen – obwohl ich sie zwingend ändern muss.Hat jemand dasselbe Problem oder kennt eine Lösung?Und an Adobe: Bitte behebt da

Es evidente que tienen algún botón en el programa Acrobat Reader que te cobra por un servicio de IA sin tu consentimiento. Lamentablemente tuve que darles la información de mi tarjeta para tener la prueba gratuita de Acrobat, pero eso hizo que sin mi autorización me cobren en mi tarjeta un servicio que según ustedes contraté y yo no tengo recuerdo de haberlo aceptado en ningún momento.No dudo que de seguro lo aclaraba en alguna letra muy pequeña, pero es evidente que no está lo suficientemente anunciado. Proceder con una transacción de cobro debe siempre ser notificado como corresponde, aclarando la tarjeta que se usará y el período que se contrata. No sólo por motivos éticos, sino legales, ya que considero que esto se trata de una estafa.Aprovecho la oportunidad para comentar que, si es parte de sus estrategias de venta ofrecer pruebas gratuitas, deberían tener cuidado con el resto de la experiencia de usuario, ya que lo que ganan por un lado lo pierden por otro. Un lector de PDF no e

Hi, I’m trying to purchase Lightroom Premium using my ₹170 Google Play balance earned through Google Opinion Rewards. However, during checkout, Lightroom is automatically selecting a different Google account that has ₹0 balance. My Google Play account with the ₹170 balance is already active on my phone, but I’m unable to select it during the Lightroom purchase. Could you please help me use the correct Google account/Google Play balance for this purchase?

I signed up for what was shown as a free trial, but my payment method was charged. I cancelled the subscription immediately. I did not intend to purchase a paid subscription. Please review the charge and issue a refund. I've filled the acrobat cancellation form. Kindly look into it, and do the necessary as soon as possible. Thankyou.

Ich habe gerade noch ein Video für eine Hochzeit geschnitten. Plötzlich musste ich mich neu anmelden und meine Seriennummer neu eingeben. Nachdem ich das alles gemacht hatte, kommt das Fenster zur Anmeldung erneut. Hab das Karusel jetzt 5 mal durchgemacht, ohne Erfolg... Bitte um SCHNELLE HILFE!!!

Since January 18 of this year, I have been paying for an adobe subscription for my school account using a promotional subscription price ($12.49). Ever since my promotional price ended in July, it has only let me access my adobe apps through my personal account and not my school account. Is there a way to switch back to my school account without encountering a cancellation fee?

Today was the last 7th day of free trial and I’ve been charge for subscription, so I have cancelled the subscription and wondering if I get full refund as this is too expensive for me 

I am been charge for months and I don’t have a subscription don’t know how 

I started the InDesign free trial on August 19. Trial supposedly ended on August 26.Today (September 3), I canceled my subscription, expecting a refund because I saw this on Adobe’s website:But I received no confirmation of the refund. What gives?

Была подписка.  Хотел ее прекратить оплачивать, но отключить платежную карту нельзя с дествующей подпиской. Дождался ее окончания, а АДОБ без согласия взял и продлил подписку, даже не смотря на то что он не смог списать деньги с карты... теперь и отменить подписку недает и карту обрать не дает. Такое ощущение что с моженниками связался.. ох уж этот АДОБ.

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I enjoyed trying out the Ai web beta and have been trying to export the graph that I made. I am signed in with a company account and confirmed that my Adobe Creative Cloud Pro license is active. Regardless, I am prompted to “upgrade” my subscription any time I attempt to export or save the file.Edit: I noticed I am able to see the file in my Creative Cloud recent files, so it appears to be auto saving--and I was able to download the .ai file from the CC, but still unable to do so from the Ai web window.

I want to find out my annual plan renewal date.  I have searched and can only find the monthly payment date.

as of june my adobe subscription no longer accepts my card. nothing has changed on the banks end but it just wont accept the payment anymore and i also do not have paypal. ive tried whats in the forums and nothing seems to work

I can’t buy more credits??

Hello. I need help from an Adobe staff member with my main Adobe account.My main Adobe account has been completely inaccessible for more than a week. Every time I try to sign in, Adobe displays the message: “Your account is undergoing some maintenance. We apologize for the inconvenience, your account will be available again soon. Please try again later.”This is not a browser, password, or computer issue. I have tried signing in on multiple computers and the same message appears everywhere. I also used Adobe's “Find your account” recovery process. Adobe successfully finds and identifies my Personal Account, but after I click Continue, I immediately receive the same “account is undergoing some maintenance” message.Because of this account issue, I cannot use Photoshop or Illustrator. I have already waited for more than a week, so this does not appear to be temporary maintenance.I also tried contacting Adobe Customer Care, but the support system requires me to sign in to the affected accou