Account, Payment, & Plan

Liebe Community,ich möchte mein Abo ändern und stoße auf ein nerviges Problem. Aktuell bin ich Besitzer des Creative Cloud All Apps Abonnements und möchte auf das Photoshop-Abo wechseln. Unter Konto verwalten > Abos > Abo verwalten bin ich die simplen Schritte zum Wechseln meines Plans durchgegangen. Im letzten Schritt benötigt Adobe meine Zustimmen, leider erhalte ich hier jedesmal die Fehlermeldung: Dein Abo konnte nicht geändert werden. Versuche es noch einmal. Ich habe an verschiedenen Geräten (iPhone, iPad, MacBook) ausgetestet, das Abo zu ändern. Jedesmal kam dieselbe Fehlermeldung. Per Chat erreiche ich nur den KI-Bot, den Support erreiche ich nur während der Öffnungszeiten – also wollte ich es mal hier versuchen. Habt ihr vielleicht eine Idee, wo das Problem liegt?  Vielen Dank im Voraus. 

If I restore do I still have to pay early cancellation fee?

“I accidentally purchased both After Effects and Creative Cloud. I was charged twice. I want a refund for the duplicate purchase.

I have been subscribed since 2023 for annual prepaid plan. This year I wanted to cancel the plan but missed the payment date. When I got the bill, I IMMEDIATELY canceled. I believe that since I did it ON THE SAME DAY (April 3rd), I can be eligible for a full refund. Please inform me what else I could do and when and how I could get the refund. Thank you in advance,Mariana Markova  

Hello,I was unaware that my Adobe account would renew today, I thought there would be a reminder.I’ve tried to call customer support but the automated assistant keeps hanging up after a while.Then I tried to speak to the customer chat but no advisors were avilable. Is there anyone I can speak to or contact to help me with my issue?

Kept getting message saying cant connect to servers are you offline. I wasn't then it asked me to sign in. Each time I tried it went back to sign in page. Did password change with get code, , changed password. Still cant sign it, just reverts to sign in page. No VPN, clock issues etc

Hola a todos. Quería consultar a ver si a alguien más le ha pasado esto y qué hicieron.Tenía un plan de Adobe, pero se me olvidó por completo cancelarlo a tiempo. La cosa es que mi tarjeta no tenía los fondos suficientes para el cobro, así que el pago rebotó. Ahorita me sale un aviso rojo en mi cuenta de que no puedo administrar mi plan y que se va a suspender si no actualizo el método de pago.Quiero contactar a soporte para que me cancelen la suscripción definitivamente, pero me da un poco de miedo que me quieran cobrar alguna multa de cancelación por los meses que faltan del contrato.¿A alguien le ha pasado exactamente esto hace poco? ¿Les perdonaron la multa al explicarlo por el chat?¡Gracias por la ayuda!

my plans and account homepage not showing up 

Hi, to whom it may concern, I have accidentally subscribed for adobe pro a month ago, as I thought I had cancelled my 7 day free trial however I just now am seeing that I was charged £20.84 last month, and this month aswell however the payment was declined for this month. I was not aware that I had subscribed, or that I was charged last month. I also thought I had cancelled my free trial but apparently not. As you can already tell I do not have the funds to pay the monthly trial as my payment has been declined, and I cannot cancel the subscription either because it tells me I need to sort out the issue with my card first. Please allow me to get a refund from last months payment and to cancel the subscription from now on aswell. It would be greatly appreciated, thank you.

I remember seeing a three month offer for LinkedIn premium for having an account. I saw it under my benefits section in my account, but today I no longer see it. Was the offer removed?I searched online and supposedly it is still offered but it vanished on my side...

Hi Admin,I have completed a subscription payment via Android with reference number 609404433257, but received a popup error stating that the subscription could not be processed. Despite this, the amount has already been deducted from my bank account.Kindly assist in checking and resolving this issue. My registered email address is tebu80@gmail.com. Please find my attached file for the bank receipt.Thank you for your assistance.Best regards,Tebu

Hello,I just cancelled my creative cloud plan right after I was charged. Could I get a full refund? I was unaware that my rate would double this month as if went from $19.99 to $39.99 for April. Please let me know if I can get my money back.Thank you

Hi there,1)I cancelled my subscription one hour after it renewed. When will I receive my full refund?”I want to cancel my other subscription, but I’m unable to do so because it says I need to resolve an issue with my payment. I cannot resolve it, so how can I cancel it?

zonder te beseffen heb ik een abonnement afgesloten. ik heb dat niet nodig 

Mon abonnement a été renouvelé mais je n'ai pas accès au premium. Google play indique bien que c'est payé et que je suis abonnée mais impossible de faire quoi que ce soit sur l'application. 

Good afternoon, I wanted to cancel my subscription.

quiero borrar mi cuenta pero no me deja porq mis planes llegan hasta el 13 y 21 de abril , quiero que borren mi cuenta manualmente 

I was told that my Adobe Creative Cloud All Apps plan for student and teachers has expired and renewed at the standard rate. In 2020 I received a teacher discount even though I was a retired teacher. For a period of time, in 2020 Adobe was more flexible on the educational requirements. I would like to ask Adobe to extend my teacher discount. I have proof that I am a retired teacher. I taught Adobe products at several colleges from 1990-2011. Any suggestions on who to contact? Even if it is a long shot, I would like to state my case. I believe it has merit. Thank you, Margaret Phanes.

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

Hi, I started a subscription by accident after a free trial. I cannot cancel because of a failed payment and I want to cancel immediately. I did not intend to continue the subscription. Please cancel it and remove any charges.

Bom dia.  Fiz adesão do teste gratis do plano anual, mas cancelei antes do período de 7 dias. Mesmo assim veio a cobrança de 95,00 na minha fatura, solicito reembolso dessa cobrança, pois foi indevida em virtude do cancelamento antecipado do periodo grátis.  Meu e-mail<removed - kglad>  

I recently created my Adobe account to use Adobe Express through my Airtel subscription. While signing up, I accidentally entered my Date of Birth incorrectly as 2024 instead of 2000.Due to this mistake, my account is now being treated as a minor account, and I am unable to access Adobe services.I request you to please update my correct Date of Birth to 2000 and restore full access to my account. I am willing to provide any required ID proof for verification.

I am writing to express my deep frustration as a loyal, paying subscriber who always pays the official price.Currently, Facebook and other social media platforms in Thailand are flooded with sponsored ads (e.g., from a page called "Keygeely Digisoft Tech") selling Adobe plans at incredibly low, suspicious prices. These ads claim to provide full access to Photoshop, Lightroom, and Cloud storage with 90% discounts.It feels incredibly unfair and discouraging for legitimate customers to see these illegal sellers operating so openly and using paid advertising to reach more people. It makes me question the value of being an honest subscriber when Adobe allows this to happen without visible action.What is Adobe doing to protect its legitimate customers and take down these illegal sellers? We expect a more proactive approach to maintain the fairness of your service.

I have canceled my subscription, and I was told I will get my refund with 5 business days . Is that information accurate ?

I'm requesting clarification—and frankly, accountability—regarding GoodStack's denial of our nonprofit application for Adobe products.Our OrganizationAdult & Teen Challenge of Central Canada is a registered Canadian charity operating long-term residential programs. We are not a hospital, clinic, or medical facility. We employ no medical staff. We provide no clinical treatment, detoxification, or healthcare services of any kind.Our program is a faith-based discipleship community where individuals live and work in a supported environment while rebuilding their lives. Residents participate voluntarily. The model is closer to a residential training program than anything resembling medical care.The DenialGoodStack denied our application on the basis that we are a "treatment organization." However, Adobe's published ineligibility criteria state:"Hospitals, clinics, or facilities providing direct medical care"We are none of these. The word "treatment" does not appear in Adobe's eligibilit