Account, Payment, & Plan

Last year, I got a subscription to Creative Cloud, covering all the Adobe products, via my institution, and I was using the Cloud to save my documents in Illustrator and Photoshop. At the end of November, my subscription is renewed (the same email and again through my institution). However, right now, I cannot access my files in the cloud because it says I'm not the owner. It also says that I can use Illustrator only with the files on my local computer. I don't know how I can access my files and solve this issue.

I was charged on Adobe account with 2 days left to my trial. The invoice number was different to that of which order I gave and received an official mail from Adobe. Like I received mail for Adobe Photoshop with Order No : X and the invoice was with different number Y. Also, the costs do not match. Where did the additional cost come from?   [Mod: Moved to the Account, payment & Plan forum]

Hello Adobe Community,I desperately need help from Adobe Support or a moderator who can escalate my case to the billing team. I've been unable to reach support through chat, and this is extremely time-sensitive. MY SITUATION:I subscribed to Adobe Creative Cloud using my previous work email address. I have since changed jobs and no longer have access to that email account. However, the subscription is linked to my personal debit card, which was charged today (January 1, 2026) for 3,367.20 SAR for the annual renewal. THE PROBLEM:I cannot log into the Adobe account because it's registered to my old work emailI cannot reset the password because I can't access that emailI cannot cancel the subscription through the normal portalI was charged 3,367.20 SAR today without any way to prevent itI cannot reach Adobe support through chat (keeps failing or asking me to sign in with an active plan) WHAT I NEED:Immediate cancellation of the subscription linked to my old work emailFull re

I would like to cancel a subscription with Adobe but I do not have access to the email address I used to setup the account, or remember my password. Can someone help with this please? Many thanks, Phoebe

Hello All,I am attempting to redeem the free 3-month LinkedIn Premium offer, but I am receiving the following error message:"Offer expired: This coupon has expired. Please use a valid promotion link or contact customer support for additional assistance."Context: I originally accessed the link 10 days ago and reached the payment information page but did not finalize the activation at that time. When I returned to the link today to complete the process, I received the expiration message above.Could you please advise on how I can reactivate this offer?Thank you.

i have paid plan but LR not recognising it. I have recently restarted the photography plan so perhaps that is the issue. I can only use library mode. I've emailed the ecs email - no response within specified time. Help please! thanks in advance

I've not had the need to navigate to my account or plans at the Adobe website for a long time but now that I need to I'm finding it simply won't load.  I've tried rebooting, using a different browser, inconito mode, nothing works.  After signing in I click on Plans and Payments then Plans.  I get the spinning circle that never loads.  Other choices on that page (Payment methods, Orders and invoices, etc.) all open without delay.  Is there anything I can try to make this work?

Hi everyone. Back in March 2025 I signed up for a trial on Adobe Acrobat Pro and AI asistant for Acrobat. However I cancelled it before it would cost me money as I found out I didn't have the need for it. Also it clearly shows on my account page under invoices that no invoices has been sent and that is was cancelled. None the less Adobe keep withdrawing money from my account. It is 337, 5 DKK (53 us dollars) monthly and 3375 DKK (530 us dollars) in total for 2025. To be honest I'm very tired of it. As it is nearly impossible to get hold of a real person at Adobe than can help sort it I'm asking you how  make it stop and how I can ensure that Adobe refund me the money they've taken even though I've never had access to the products! Thank you, Bo. 

My officemate and I did avail a separate individual Creative Cloud plan last year, and right now we are planning to renew it again, but we do want to make it as a team accounts. Yet we want to keep our accounts, and not register a new one.

I want to cancel my trial plan and also remove card. I can't see plan so how to do it? I also find delete my account but not found. WHY?Adobe do not have remove bill address and imformation? also delete my account? Where to delete our private data always store in your database? I want to cancel my trial plan and also remove card. I can't see plan so how to do it? 

Hola, mucho gusto con todos.Es mi primera vez en este medio, ojala que alguien me pueda ayudar. Yo el año anterior, 2025, realize la suscripción prueba gratuita, pero luego procedi con la cancelación, resulta que el 10/01/26, a las 3:23 PM me termino cobrando, cuando yo antes ya habia cancelado la suscripción, quisiera saber como puedo yo comprobar si logre cancelar bien la suscripción o si todavia esta vigente.O si existe, alguna manera donde se pueda realizar algún reembolo.Alguien que me pueda ayudar con esto, por favor. Es mi primera vez, realizando una suscripción a algún aplicativo de pago, espero en serio alguna ayuda, por favor en estos momentos estoy desesperada en encontrar alguna soluciónDe antemano, muchas gracias, a usted lector, por tomarse su tiempo al leer mi urgencia.

I am posting on here as I feel I cannot get any help via online chat support here in the UK and I fear I might lose my mind...Basically after years of paying a monthly subscription for Photoshop, I decided to pay annually and save a little bit money. This was on the 21st of October 2025 and the payment went through and I have the invoice from Adobe in my account and my bank statement.However, I went to use Photoshop today (I am an illustrator and designer) for the fisrt time since renewing and it says i need to pay. The annual subscription is not on my plan page, I paid 3 months ago and there is no subscription in my account. I have tried to get it sorted via chat but they simply said i had to wait which is unacceptable.I have lots of work i need to do for commissions, starting tomorrow and i need to be able to access PS for my work to do my job.If i try and click the change payment button that comes with an error message too so i am wondering if it could be linked somehow? I have trie

Hello, I am also experiencing the same thing. I wanted to cancel my plan but still on loading , it's been days since I wanted to cancel my plan on Adobe. CAn you help me with this one pls, thanks 

How do i cancel my adobe pdf.  I did it once but am still being charged months later.  Nowhere can i find a number to call or an email address.  

Dear Adobe Support,I want to delete my card information. I cant cancel any plans and I wont use and this is fraud. I will take legal action in case you wont do this this is obviously scam.

Hi, I had a subscription with an account using my email address from university. I had selected "log in with Google" so there is no account password. I have since graduated and the university has deleted the email address. I am therefore not able to log in to my account, so I am still paying every month for a service I cannot use. The chat bot tells me I have to log in to my account with an active subscription to access agent customer care, but I cannot log in to the account.  I have already contacted my university and they have told me there is no way that the deleted email address can be opened again, and advised me to contact Adobe. How can I access my account to cancel the subscription?

Hi, I have a problem with my photography plan invoice. I have two payments in December, one on December 1, 2025, and the second on December 31, 2025. My plan is monthly, so there should be one payment per month, not two. The cost has also increased from €12.19 to €18.45. Do you know why?Thanks.

 Request for Refund – Subscription Cancelled Immediately After PurchaseDear Adobe Support Team,I am writing to request a refund for a subscription I purchased  I cancelled the subscription, but the payment amount was still deducted from my account.Details Reason: Subscription cancelled immediately and no services usedAdobe Account Email:<personal info removed by mod>Transaction ID / Order Reference:<info removed by mod>As I have not used any of your apps or services and cancelled the subscription almost immediately, I kindly request you to process a full refund of the deducted amount at the earliest.Looking forward to your confirmation.Thank you for your support. 

Adobe-Kundendienstfall ADB-43287923-W0M0  zeigt an, das Problem wäre behoben und ich kann endlich auf die CC Pro zugreifen. Im Konto selber finde ich aber nichts. Wenn ich nun versuche, die Lizenz von Amazon zu übertragen erhalte ich immer noch die Mitteilung von Amazon: "Der Verkäufer hat uns mitgeteilt, dass das mit dieser E-Mail-Adresse verknüpfte Konto für dieses Produkt nicht geeignet ist. Um ein Konto zu erstellen, verwende bitte eine andere E-Mail-Adresse." Es funktioniert immer noch nicht und ich zahle seit 28. November für ihr Programmpaket, das ich überhaupt nicht verwenden kann.Sie haben mir am 6.1. geschrieben: "Wir möchten Sie darüber informieren, dass unser Backend-Team aktiv an der Behebung eines bestehenden Problems arbeitet. Aus diesem Grund können viele Benutzer derzeit keine neuen Abonnements in ihren Konten anzeigen, überprüfen oder aktivieren, und auch wir können auf unserer Seite keine Änderungen verarbeiten.Wir bitten Sie um Geduld, während wir an der L

It seems there are a lot of compliants about service or lack there of.  I have paid and constantly told I have no account. I will be filing a compliant. I get  nowhere trying to get answers. Maybe you will answer the Federal Trade Commision questions

I need to change the payment method to Paypal for my subscription plan. The "Change Payment" window only gives me the Credit or Debit cards options. How can I do that? Is there a way to Adobe fix that window or send a Paypal invoice or request?

I  have had this issue for 3 months, when I login Photoshop says I have an unlicensed app, but if I don't login the app works in some capacity, but I lose many features. I have tried all options in previous threads, I have tried to chat with Adobe but there's no options.  This is a bit ridiculous seeing how I have been paying for Adobe products for a while. But they sure want to offer me 57% off if I create an account. 

I have an add on £1.99 ai assistant subscription that I want to cancel. There is no way to do this as I am not the enterprise admin on account. This was a separate purchase that I am personally billed for monthly but now wish to cancel. Please see below. does anyone know how to contact so that this can be cancelled? - its completely infuriating that I can't even see this subscription on muy account let alone cancel this via my account! 

I had a free trial and forgot to cancel. Today I was billed for a subscription. I already have a subscription under a separate email address. How do I request that the free trial account is closed and request a refund. I am based in Australia.

I canceled my free trial and I need refund