Account, Payment, & Plan

My officemate and I did avail a separate individual Creative Cloud plan last year, and right now we are planning to renew it again, but we do want to make it as a team accounts. Yet we want to keep our accounts, and not register a new one.

I want to cancel my trial plan and also remove card. I can't see plan so how to do it? I also find delete my account but not found. WHY?Adobe do not have remove bill address and imformation? also delete my account? Where to delete our private data always store in your database? I want to cancel my trial plan and also remove card. I can't see plan so how to do it? 

Hola, mucho gusto con todos.Es mi primera vez en este medio, ojala que alguien me pueda ayudar. Yo el año anterior, 2025, realize la suscripción prueba gratuita, pero luego procedi con la cancelación, resulta que el 10/01/26, a las 3:23 PM me termino cobrando, cuando yo antes ya habia cancelado la suscripción, quisiera saber como puedo yo comprobar si logre cancelar bien la suscripción o si todavia esta vigente.O si existe, alguna manera donde se pueda realizar algún reembolo.Alguien que me pueda ayudar con esto, por favor. Es mi primera vez, realizando una suscripción a algún aplicativo de pago, espero en serio alguna ayuda, por favor en estos momentos estoy desesperada en encontrar alguna soluciónDe antemano, muchas gracias, a usted lector, por tomarse su tiempo al leer mi urgencia.

I am posting on here as I feel I cannot get any help via online chat support here in the UK and I fear I might lose my mind...Basically after years of paying a monthly subscription for Photoshop, I decided to pay annually and save a little bit money. This was on the 21st of October 2025 and the payment went through and I have the invoice from Adobe in my account and my bank statement.However, I went to use Photoshop today (I am an illustrator and designer) for the fisrt time since renewing and it says i need to pay. The annual subscription is not on my plan page, I paid 3 months ago and there is no subscription in my account. I have tried to get it sorted via chat but they simply said i had to wait which is unacceptable.I have lots of work i need to do for commissions, starting tomorrow and i need to be able to access PS for my work to do my job.If i try and click the change payment button that comes with an error message too so i am wondering if it could be linked somehow? I have trie

Hello, I am also experiencing the same thing. I wanted to cancel my plan but still on loading , it's been days since I wanted to cancel my plan on Adobe. CAn you help me with this one pls, thanks 

How do i cancel my adobe pdf.  I did it once but am still being charged months later.  Nowhere can i find a number to call or an email address.  

Dear Adobe Support,I want to delete my card information. I cant cancel any plans and I wont use and this is fraud. I will take legal action in case you wont do this this is obviously scam.

Hi, I had a subscription with an account using my email address from university. I had selected "log in with Google" so there is no account password. I have since graduated and the university has deleted the email address. I am therefore not able to log in to my account, so I am still paying every month for a service I cannot use. The chat bot tells me I have to log in to my account with an active subscription to access agent customer care, but I cannot log in to the account.  I have already contacted my university and they have told me there is no way that the deleted email address can be opened again, and advised me to contact Adobe. How can I access my account to cancel the subscription?

Hi, I have a problem with my photography plan invoice. I have two payments in December, one on December 1, 2025, and the second on December 31, 2025. My plan is monthly, so there should be one payment per month, not two. The cost has also increased from €12.19 to €18.45. Do you know why?Thanks.

 Request for Refund – Subscription Cancelled Immediately After PurchaseDear Adobe Support Team,I am writing to request a refund for a subscription I purchased  I cancelled the subscription, but the payment amount was still deducted from my account.Details Reason: Subscription cancelled immediately and no services usedAdobe Account Email:<personal info removed by mod>Transaction ID / Order Reference:<info removed by mod>As I have not used any of your apps or services and cancelled the subscription almost immediately, I kindly request you to process a full refund of the deducted amount at the earliest.Looking forward to your confirmation.Thank you for your support. 

Adobe-Kundendienstfall ADB-43287923-W0M0  zeigt an, das Problem wäre behoben und ich kann endlich auf die CC Pro zugreifen. Im Konto selber finde ich aber nichts. Wenn ich nun versuche, die Lizenz von Amazon zu übertragen erhalte ich immer noch die Mitteilung von Amazon: "Der Verkäufer hat uns mitgeteilt, dass das mit dieser E-Mail-Adresse verknüpfte Konto für dieses Produkt nicht geeignet ist. Um ein Konto zu erstellen, verwende bitte eine andere E-Mail-Adresse." Es funktioniert immer noch nicht und ich zahle seit 28. November für ihr Programmpaket, das ich überhaupt nicht verwenden kann.Sie haben mir am 6.1. geschrieben: "Wir möchten Sie darüber informieren, dass unser Backend-Team aktiv an der Behebung eines bestehenden Problems arbeitet. Aus diesem Grund können viele Benutzer derzeit keine neuen Abonnements in ihren Konten anzeigen, überprüfen oder aktivieren, und auch wir können auf unserer Seite keine Änderungen verarbeiten.Wir bitten Sie um Geduld, während wir an der L

It seems there are a lot of compliants about service or lack there of.  I have paid and constantly told I have no account. I will be filing a compliant. I get  nowhere trying to get answers. Maybe you will answer the Federal Trade Commision questions

I need to change the payment method to Paypal for my subscription plan. The "Change Payment" window only gives me the Credit or Debit cards options. How can I do that? Is there a way to Adobe fix that window or send a Paypal invoice or request?

I  have had this issue for 3 months, when I login Photoshop says I have an unlicensed app, but if I don't login the app works in some capacity, but I lose many features. I have tried all options in previous threads, I have tried to chat with Adobe but there's no options.  This is a bit ridiculous seeing how I have been paying for Adobe products for a while. But they sure want to offer me 57% off if I create an account. 

I have an add on £1.99 ai assistant subscription that I want to cancel. There is no way to do this as I am not the enterprise admin on account. This was a separate purchase that I am personally billed for monthly but now wish to cancel. Please see below. does anyone know how to contact so that this can be cancelled? - its completely infuriating that I can't even see this subscription on muy account let alone cancel this via my account! 

I had a free trial and forgot to cancel. Today I was billed for a subscription. I already have a subscription under a separate email address. How do I request that the free trial account is closed and request a refund. I am based in Australia.

I canceled my free trial and I need refund 

Nur Hamidah membatalkan langganannya pada hari ke-7, dan mendapatkan pengembalian dana penuh.

Vocês estão cobrando minha fatura duas vezes no mesmo mês e os valores estão aumentando a cada mês. Na minha fatura de janeiro, foram duas cobranças de 47,43 e na fatura de janeio, duas cobranças de 51,33.  Por gentileza, tem como vocês resolverem minha situação.     [Moved by moderator from the Firefly Bugs forum Please don't post multiple, identical threads]

Hi Adobe Community,I’m trying to contact Adobe Support via chat, but I can’t find a way to start a chat with a live agent (I keep being redirected and can’t reach one).I also need help cancelling a subscription I did not intend to sign up for, which was on an annual commitment. It wasn’t clear at the time of purchase that this was an annual plan with an early-cancellation/termination fee, and I no longer need the service.When I try to cancel now, I’m being shown a very large exit fee, and I feel the terms weren’t presented clearly enough when I subscribed.Could an Adobe staff member please help me:get in touch with a live support agent (chat or equivalent), andcancel the subscription without the early termination fee due to the lack of clarity at sign-up?Details (happy to provide privately if needed): Thanks in advance.

Hi. I subscribed to Adobe Effects, but after three weeks I realized it was too complicated and not so useful to me. So I preferred to cancel my subscription after the first month, but an Adobe agent told me it was a monthly subscription, but it was meant to be annual (??), so if I cancel after a month, I'd have to pay a penalty of about six months' rent, roughly $150. Actually, when I signed up, I clearly read that I could cancel at any time, and I never saw any mention of penalties: I'm sure of that, otherwise I wouldn't have accepted. Or I would have opted out of the free 14-day cancellation policy. In any case, I find this condition, which was certainly rarely disclosed, if not well hidden, to be unfair. Where was this clause written? And if I cancel after six months, do I still have to pay the penalty of six months' rent?   [Moved by moderator from the AE forum]

Hello, I bought a LaCie Rugged SSD4, which came with 2 months of free Adobe Creative Cloud Pro membership. On the 7th of October 2025 I started my Adobe membership, and purchased the Adobe Creative Cloud package (which came with the SSD). On the 5th or 6th of December 2025 I wanted to cancel the free trial, but the system would not let me. After that they deducted a monthly fee. At the end of December I checked my Adobe account again to see what was happening with my membership. I saw that I had no longer a subscription. I spoke to the Adobe Virtual Assistant, who confirmed that I do not have a subscription. On the 7 of January 2026 they still wanted to deduct the new monthly fee. Please cancel my subscription and delete my bank card details from your system, because I only wanted the free subsription!

From October through last month, I contacted customer service three separate times to request cancellation of my subscription. Each time, I was told that the cancellation had been successfully completed. However, the charges have continued, including again this month. Last month, the representative I spoke with clearly stated that all subscriptions had been fully cancelled and that there would be no further charges. Despite this assurance, I am still being billed. This situation has occurred repeatedly, and I am requesting a full refund for all charges made since October, not just for the most recent charge. Please investigate this matter immediately and confirm both the cancellation and the refund.

On 23/12/25 I signed up for a free trial of Adobe Pro. I was then put on an 'Adobe Pro' and an 'AI assistant for Acrobat' monthly plan, which will begin to take payments from my account starting on 30/12/25. On 23/12/25 I tried to cancel these plans but the following error message appeared: "Unable to load: An error occured. Please try again".  I tried again many times since then, the most recent being just now today (on 27/12/25(. However, each time, the same error message appears, and my plans are not cancelled. I sent this issue to the 'Adobe Virtual Assistant', but this is just an AI bot, and did not resolve the issue. I asked to be put through to a human agent, but I was told that none are currently available. I called Adobe customer support many times, but no one picked up. Can you please cancel these subscriptions for me? If this is not done by tomorrow (28/12/25), I will flag the problem to my bank in order to esnure any future payments from Adobe are blocked, and that the

Hice la prueba gratuita, pero de ahí la dejé de usar la desinstale y todo eso, pero me descontaron 68.55 soles, y exijo la devolución de mi dinero, aún soy una estudiante y no tengo un trabajo para pagar tal cantidad, y exijo cancelar el plan de pago, ya no la quiero ni necesito. Espero su cordial respuesta.