Account, Payment, & Plan

I do not remember having purchased this product. I just reviewed my backing information. I was charged for a product I never even use. I only noticed because you sent me an email saying I missed a payment. This is crazy. I am seeking a refund for this “Subscription” I didnt even use. I dont even think I ordered it. Your subscription There's an issue with your payment details for: Payment method Visa ending in 8645 Due on 06/28/2026 PRODUCT   SUBTOTAL Creative Cloud Pro Paid Upfront   US$779.88/yr Subtotal:US$779.88/yr Tax/VAT: US$0.00/yr DUE: US$779.88/yr

Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I've been charged some money that matter so much to me.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure a refund is made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible also. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Bonjour,Je souhaiterais savoir s’il existe une formule mensuelle sans engagement pour Lightroom ? Quel est le tarif et où se trouve l’offre ?Car je ne me sers pas d’Adobe toute l’année, donc la formule mensuelle avec engagement de 12 mois ne me convient pas...Merci.

My account was automatically charged for the monthly subscription today, bu I cancelled it today as well. It mentioned that the refund would be processed after 5 days. Will the amount be automatically credited back to my account, or do I still need to submit a refund request via email?

I would like to request a refund on my subscription, i got charged $21.76 and $108.82 on may 27

어도비 결제한 적이 7월 빼고 없고 그 이후로 플랜 취소 했습니다. 근데 오늘 갑자기 돈이 나갔으며 취소 후 수수료 발생은 너무 당황스럽네요 저는 결제를 한 적도 없는데 돈이 나가니 황당하며 어도비 자체를 그 사이에 사용하지도 않았습니다. 환불 절차까지 복잡하고 힘드네요 빠른 답 부탁드립니다.

My free trial ended and I didnt notice it in time but adobe today charged my account. How do I ask for a refund and cancellation of my Adobe pro subscription.

I did not authorize Google Adobe Acrobat to take $76.43 out of my venmo account I had canceled a long time ago and I don't know why all the sudden they're taking out the money and I need it back soon not 7 to 10 days you can take it out right away you can put it back right away

Abo

I applied for the 7 day trial, and then decided i didnt want it so i cancelled it. Will i still get billed from my card after the free period ends even if i cancelled it or no?

Hello Adobe Support,I would like to request a refund for a recent charge on my account.I was charged ₱377.44 on April 29, 2026 for an Adobe Lightroom subscription. I was under the impression that I had already cancelled my free trial before it ended, and I did not intend to continue with a paid subscription.I kindly request a full refund for this charge, as it was unintentional. I have not used the service after the trial period.Here are my transaction details for reference: Merchant: Adobe Systems Software Ireland Limited Transaction Number: BL3434608132 Reference Number: 836039700 I would also like to ensure that my subscription is fully cancelled to avoid any future charges.Thank you for your understanding, and I hope for your kind consideration.Sincerely,Jb Line

Sya tidak ingin berlanggana ..kenapa dana saya langsung di potong otomatis mohon kembalikan dana saya

Sya ingin mengajukan permintaan dana kak karna dana saya langsung di potong adobe sedangkan saya tidak pernah mengonfirmasi untuk berlanggana saya pernah cuman menggunakan gratis saja kak

I purscahed credits and they are not showing up at all 

I haven't used any of my Adobe products for what seems like months, until last week when I know I only used it one time, “not counting now,” and that was last week in Indiana for maybe an hour, but I didn't use credits for anything. It says I need to buy more credits now?  I should have 1000, and it shows that I have like 3-5 left? Maybe I dont understand what credits are? It is instructing me to buy more credits. Please help? Is it possible for someone, for some strange reason, to have” stolen my credits? Maybe I dont understand how credits for Adobe work? Please help:) Thank you

i want it deleted and dont send me a link for how to delete it cause i cant

Das Abonnement wurde am 13.05.2026 abgeschlossen. Am 27.05.2026 habe ich - und damit fristgerecht innerhalb der gesetzlichen 14-tätigen Widerrufsfrist - meinen Widerruf erklärt.  Dabei habe ich die Fristberechnung gemäß Paragraf 355 BGB und Paragraf 187 BGB beachtet:Der Tag des Vertragsschlusses (13.05.2026) zählt nicht mit,die Frist beginnt am 14.05.2026und endet am 27.05.2026 um 24:00 Uhr. Mein Widerruf erfolgt hiermit also rechtzeitig und entspricht den gesetzlichen Vorgaben.Nach Paragraf 355 Abs. 1 Satz 5 BGB genügt für die Fristwahrung die rechtzeitige Absendung des Widerrufs. Trotz meiner angezeigten Kündigung auf Ihrer Seite innerhalb dieser Frist wurde mir die Abonnementgebühr anteilig in Rechnung gestellt.Daher habe ich sofort danach zusätzlich den Widerruf erklärt und an Ihre Email contact.de@adobe.com gesendet. Ich möchte Sie daher bitten dies zu korrigieren und mir die Kündigung meines Vertrages innerhalb der Widerrufsfrist zu bestätigen. Herzlichen Dank.  Mit freundlichen

개인 프로필에서 플랜 취소했는데 26400원을 두번씩 가져갔는데플랜취소했는데 왜 가져간건지 모르겠어요 확인후 환불해주세요

I have an automatic renewal coming up for adobe acrobat pro at $239.88.  I am not sure the current plan is the right one for the office.  Is there someone I can talk to to see if we would be better served with a different plan? 

Hallo, ich verwende den Acrobat Reader zum lesen und abspeichern und auch den Acrobat zum bearbeiten von PDF. Wieso wird meine Lizenz nicht bestätigt? Ich verwende die Programme von Adobe seit CS3, CS6 und bin dann gezwungenermaßen zu CC "upgegradet". Ich erhalte eine Fehlermeldung im Acrobat, (ist es Reader, Standard und Pro in einem?) und auch im Distiller. Müsste es nicht zumindest möglich sein die älteren Fromate weiter verwenden zu können? Was mir außerdem noch fehlt ist die Verknüpfung mit OnDrive. Es lässt sich verknüpfen, funktioniert dann aber trotzdem nicht richtig. Außerdem ist das Programm bei mir auf dem PC nur in Englisch, beim öffnen der Hilfe muß ich dann imme wieder zwischen dem Standort Deutschland oder US auswählen. Außerdem sind bei Agreements Dateien die sich nicht bearbeiten und auch nicht löschen lassen. Müßt es nicht auch möglich sein neben der Pro und der Standard- Version eine kostenlose Reader-Version auszuwählen? Es läst sich im

I cancelled my Adobe Acrobat AI assistant free trial on 18/04/2026 before the trial period ended, and i also received a cancellation confirmation email. However, I am still seeing an attempted charge of 24€ on my account.  Could someone from Adobe please check if my subscription was properly cancelled and help resolve this issue? I should not be charged since the cancellation was made during the free trial period!!!

I canceled my subscription (ended on 5/13/26), yet I was charged $20.93 on 5/25/26. Please advise.

Dear Adobe Support Team, I hope you are doing well.I recently signed up for the free trial of Adobe Photoshop with the intention of using it only during the trial period. However, I received an invoice for a charge after the trial ended. I sincerely apologize for the inconvenience. I had intended to cancel the subscription within the free trial period, but unfortunately I was unable to do so in time.If possible, I would greatly appreciate your understanding and consideration regarding the invoice and subscription cancellation. I would be very grateful if you could kindly review my situation.Thank you very much for your time and support. I look forward to your response. Best regards,

Adobe bezieht Monatlich CHF 15.30 von meiner Kreditkarte, jedoch ich kein Abo. Mit keiner E-mailadresse.Dies habe ich bei beiden über den Chatt versucht zu lösen, jedoch heisst es, ich müsse mich mit der richtigen E-mailadresse anmelden.Wieso wird dann Geld abgezogen?

I have installed the trial version of Lightroom mobile on my iPad and I want to pay for the annual subscription but I can’t find anywhere that matches on the website website at Adobe I don’t want to pay for it through Apple. is this so hard that it’s the only place to buy it is through Apple? I asked Google AI and it said to go to the Adobe website which I’ve done but I cannot find the mobile app anywhere to pay for it then I came across Lightroom Mobile Payment somewhere very hard to find and it was more like $20 almost a month I just want the $11 version that I’ve seen advertised on the App