Account, Payment, & Plan

Adobe have cancel my account. I have no idea the reason. The fact is that I can ni longer use LR mobile premium even si I have a subscription paid until next year. Any help/ideas?

I'm having the same issue and the answer should not be to use the mobile app.  The site should load properly. 

Why am I being charged the annual fee for cancellation?? I could see a small fee but $100+ is ridiculous and not fair. My car will continue to be charged if I don't cancel. This is a scam and makes me never want to use Adobe again. Please waive this crazy cancellation fee.

Good day,I am writing to formally request a refund for the amounts charged WHICH YOU DEDUCTED TWICE TODAY on the referenced invoices.I cancelled my subscription within six days of activating the free trial, prior to the scheduled deduction date of 18 December. The upgrade was made in error as I was trying to delete the already existing account, and the subscription was subsequently deleted. As I am still within the 14-day cooling-off period, I respectfully request that the two charged amounts be refunded in full.Please also confirm that my subscription has been fully cancelled and that no further charges will be incurred.I trust this matter can be resolved promptly and look forward to your confirmation.

I am trying to cancel my Adobe subscription, but I am unable to do so through my Adobe account. I also see that I am being charged €199.58 as a cancellation fee. I do not agree with this charge, as I want to cancel my subscription and do not wish to continue the service. I kindly ask you to: Cancel my subscription as soon as possibleRemove or waive the €199.58 cancellation chargeConfirm the cancellation by email  My account details can be provided if needed. Thank you for your assistance.

Ich habe Creative Cloud für meine Tochter (Student) bisher immer über 1 Jahres Prepaid gekauft. Im November war es wieder abgelaufen und ich habe im Mediamarkt abermals eine 1 Jahres-PrePaid Lizenz gekauft. Sie ist zur Aktivierung genau nach den Angaben vorgegangen und trotzdem sind mir jetzt 2 Monate als voller Abo Preis auf meine Kreditkarte belastet worden.  Ich habe das Abo jetzt gekündigt, finde aber keine Option, diese 1 Jahres-Lizenz zu aktivieren.  Wo bekommt man da zuverlässige Hilfe ?

Hallo, ich stelle fest, dass mein aktuelles FOTO-ABO mit monatlicher Zahlungsweise läuft, obwohl Sie dies in 2022 auf JÄHRLICHE Zahlung umgestellt hatten! Ich möchte auf KEINEN FALL (!!!) mein FOTO-ABO kündigen und ein anderen (teureres!) ABO abschließen! Ich möchte mein FOTO-ABO behalten und bitte Sie die Zahlungsweise wieder auf JÄHRLICHE ABRECHNUNG umzustellen! Gemäß der von ADOBE publizierten Methode und auch generell im Internet zu findenden Anleitungen funktioniert ein Umstellung leider nicht! Ich habe KEINE CHANCE das selber zu regeln! Ich habe Adobe mehrfach angeschrieben! KEINE REAKTION! UNVERSCHÄMTHEIT!!! Hat jemand einen Tipp, wie ich auf JÄHRLICHE Zahlungsweise umstellen kann?Hat jemand eine Mailadresse vom Adobe-Service, auf die auch tatsächlich eine Rückmeldung erfolgt? Vielen Dank im Voraus! Herzliche GrüßeGB 

I've been incorrectly been charged and I cannot get in touch with anyone regarding my situation. I don't have any subscriptions with Adobe and I'm not sure why I've been charged. PLEASE HELP!

너무 비싸서 구독 취소를 하려던 찰나에 자동 결제가 됐고 바로 플랜 취소를 했는데 수수료가 부과된다네요? 취소 수수료도 안 나오게 해주시고 기존 결제된 78,100원도 환불 부탁드립니다. 사용 하나도 안 하고 바로 구독 취소한 거예요 부탁드립니다 ㅠㅠ 7만원이 두번이나 나가는 건 좀 아닌 것 같아요 

Ich habe das schon mehrfach beschriebene Problem von Monats- auf Jahresabo umzustellen - Fehlermeldung: Dein Abo konnte leider nicht umgestellt werden. Versuche es noch einmal.Chat und Wiederholung helfen nicht weiter ...

Several days, I got a free trial to the AI Assistant for Acrobat subscription. I cancelled the trial in less than 24 hours later. Got the confirmation email to prove it, but Adobe is still asking me to update my payment information to start the monthly subscription. What should I do?  

카카오페이 결제를 진행했습니다. 카카오페이와 연결된 신용카드 결제까지 진행되었는데 결제를 처리할수없다는 메세지가 뜨고 앱을 사용할수없습니다 저는 지금 당장 프로그램을 써야해요   <personal info removed-kglad>

Was kostet adobe

어제 섭스턴스 학생용 결제되어서 방금 바로 취소했는데 왜 환불을 안해주나요? 14일 이전이면 100%환불 아닌가요?

Hello Adobe Team, I canceled my subscription on 08 December 2025 during the free trial and received a cancellation confirmation email.Despite this, I was charged €36.89 today for Adobe Acrobat Pro. I did not intend to continue, and I have not used the product at all.Please refund this charge and confirm that my subscription is fully canceled. Thank you. Adobe ID: <Removed personal info>

Hello Adobe Community Team,I’m posting here to share feedback and also seek guidance from the community.I recently contacted Adobe sales/support because I was interested in purchasing an Adobe subscription. My main query was around any available discounts or promotional offers for new customers, and I was open to proceeding with a plan if suitable options were shared.Unfortunately, during the interaction, the agent showed little interest in discussing available offers or helping me explore possible discounts. The conversation felt disengaged, and I didn’t receive clear information that would help me make a purchase decision.As a potential new customer who was genuinely willing to subscribe, this experience was disappointing. I believe a more proactive approach, especially when users are asking about offers, could greatly improve conversion and customer trust.I’m still interested in subscribing and would appreciate:Information on any current or upcoming discounts/promotionsAdvice from c

I have been waiting for three weeks but still not recived resolution. Adobe Case ADB-42682384-F0D9. I redeemed a code to extend my exact same plan. But the system created a new parallel plan. Contected Customer support. They canceled the new plan and said a replacement code will be issued in 24-72 hours. I have been following up for three weeks now. I have still not recived a replacement code. Why is it not being resolved?

Buenas tardes, Llevo dias intentando solicitar un reembolso de una suscripción de Adobe Acrobat Pro y no he encontrado información util y ya sea por horario o porque no hay agentes disponibles no he podido hacerlo, espero puedan ayudarme, de antemano muchas gracias!

Minha conta estava com a opção de renovação automárica desabilitada, mas mesmo assim, o valor foi cobrado do cartão. Como faço para pedir o reembolso desse valor?

Respecto al caso ADB-43078704-R6F7, abierto por vuestro compañero de soporte telefonico, quien me ha indicado que recibiré solución a mi problema mediante este otro canal, manifiesto que necesito solucion urgente que me permita seguir usando mi aplicacion de escritorio de acrobat pro, que no me ha dado ningun problema desde que activara el codigo de licencia válido asta ayer que aterricé de nuevo en España tras volver de un viaje de dos semanas en Países Bajos, donde empezó a manifestarse el mismo problema de licencia no valida, pero que se solucionaba iniciando sesion con esta misma cuenta de correo; y hoy, no sale del bucle, impidiendome incluso visualizar cualquier documento.  Necesito, que el producto continue funcionando bien como acostumbraba a la mayor brevedad posible. Quedo atento a la espera de su respuesta. Gracias.

I purchased this product from <known scammer>wowcher:</known scammer >   <Removed by Moderator>   before I knew that Adobe doesn't sell lifetime licenses anymore. The seller required me to download Acrobat pro from their own link and also run a third party activation application reminiscent of piratebay cracked software. They are refusing to refund me and are claiming that 'for everysold license an invoice and contract to what the license belong, wedon't have any problem to send this to you, off course after signing anNDA for privacy reasons.' If possible could someone from Adobe confirm whether or not this is a legitimte license or not. Many thanks.

구독하지도 않는데 계속 카드로 결제가 되고있어요 당장 취소환불해주시기바랍니다 

Venho por este meio manifestar o meu desagrado relativamente a uma cobrança indevida efetuada na minha conta.Recentemente ativei o período experimental de 7 dias do Adobe Acrobat Pro, com início em 01 de dezembro de 2025. Cancelei a minha subscrição no dia 05 de dezembro, dentro do prazo estabelecido para evitar a cobrança automática de qualquer valor. No entanto, fui surpreendido com uma cobrança no dia 09 de dezembro, o que considero incorreto, uma vez que cumpri todos os procedimentos para o cancelamento antecipado, tal como estabelecido pelo app.Solicito, portanto, o reembolso integral do valor debitado, uma vez que não usufruí de qualquer serviço pago além do período experimental e respeitei as condições definidas pela própria Adobe.Em anexo deixo o e-mail com a confirmação do cancelamento do plano antes do fim do prazo do período experimental e confirmação da Adobe para conversão automática para a versão gratuita do app.Aguardo um posicionamento da vossa parte com a maior brevida

I am completely shocked. I suddenly have a one-year subscription after a trial version. Now I have to pay 140 CHF to cancel my plan. The worst part is that I only received messages about this in German. I don't even speak German. I don't even use the subscription, and now I have to pay this amount? This is bordering on fraud. I also spoke to "customer service," on this language problem. He changed that I got 2 months free, but I don't want that I want to cancel without paying this ridiculous amount of money. After that the person of Adobe immediately ended the conversation/chat. What is this? And why am I being scammed by Adobe?

Olá, eu comprei a assinatura do Adobe Lightroom Premium pela Google Play Store. Minhas credenciais de login estão sincronizadas tanto no Adobe quanto no aplicativo Lightroom e os recursos premium estão ativados. Mas não consigo cancelar minha assinatura nem remover as informações do meu cartão de crédito, pois as informações de assinatura do Lightroom não aparecem no Google play Store e não é possível cancelar pelo site da Adobe. Como posso cancelar minha assinatura? Obrigada.