Account, Payment, & Plan

Hello, I subscribed just for a free trial and then cancelled the plan. Even so, I was charged today. Then, when trying to cancelling again following the manage subscription button, the page shows an error. I would appreciate a refund and a confirmation that my plan was cancelled. Many thanks!! Note that I do trust Adobe products, but I am not finding an intuitive way to solve this problem. Id appreciate your assistence. Best regards, Luís 

Como cancelar o plano Premium no App?

I have tried canceling online, on my mobile app, on the chat, and on the phone. Your site says 24/7 phone support and it hung up on me saying that I'm outside of business hours. Your site is not user-friendly or helpful. I just want to cancel my trial and I keep getting an error. 

Dar de baja al servicio

Hello, I have started a 7 day trial for Adobe Acrobat Pro which ends Dec. 7th.I am trying to cancel my free plan but I get the message "Unable to load data".I have tried clearing my cache, disabling extensions and ad blockers, disabling my VPN, installing a brand new browser, and even doing all those steps on another device twice but nothing works. I tried contacting the Support but the chatbot only sends me the link to the page that i have been using before. Human agents are not available until Monday, at which point I will be already billed.I refuse to pay for a yearly plan only because the page doesn't work.

Ahoj, mám předplatné za 289 kč/měsíc, ale v době strhávání částky jsem si nenechal na účtu dostatek peněz a častka se strhla až včera. Ale jak v telefonu, tak na PC to po mě chce stále ať si pořídím předplatné? 

ME ESTAN COBRANDO 4333,01 Y NO TENGO NINGUN PLAN ACTIVO. A ALGUIEN LE PASO LO MISMO Y ME PUEDE AYUDAR A SOLUCIONARLO?

I requested a cancellation and refund of £21.14 in June 2025 after the payment was taken out of my account in May 2025. I've noticed the amount has never been refunded as it's still pending in my PayPal account. Please can you refund it now and confirm you have done so.  Thanks,Vanessa Taylor Iransaction number 4GX14981XF273963N

Hallo zusammen,ich habe aktuell zwei Creative Cloud Foto-Abos im Account hinterlegt.Einmal die alte Variante mit 20GB Cloud Speicher, die eigenltich auslaufen soll und einmal ein neues Jahres-Abo, im Zuge des BF erworben, mit 1TB Speicher und z.B. mehr Credits für KI Nutzung. Es klappt aber leider nicht, dass neue Abo als primäres Abo auszuwählen und so bin ich z.B. bei KI Nutzung deutlich begrenzt. Was kann ich tun? Viele GrüßeStefan

Guten Tag,ich habe mit meinem Amazon Code mein Lightroom Abo um ein Jahr verlängert. nun wird allerdings dennoch abgebucht und in meinem Account sind zwei Pläne zu finden. kann ich nun den vorherigen Plan einfach kündigen und mein Portfolio etc. bleiben bestehen? oder wie führe ich beide Pläne zusammen?vielen Dank & Gruß 

When I try to cancel my plan, it keeps showing an error message. I'd like to know what's going on. 

 I am unable to cancel my free trial.  ...Been having that problem a lot lately.  Easy to sign up.  Bugs with canceling.  ...Wonder why the one is so much smoother than the other? 

Me want purchase Adobe softwares can someone guide me ? 

Добрый вечер ! Кто сталкивался , помогите в решении проблемы .  У меня iPhone и мобильный Lightroom. Подписка «Lightroom AI Photo Enhancer, Премиум» оформлена через App Store, она активна (оплачена до [4 января как в App Store]).В приложении под аккаунтом nadezda-pankovec@yandex.ruпоказывает «Истек срок подписки», премиум‑функции недоступны.Я выходила из аккаунта, входила снова, нажимала Restore Purchases — не помогает.Пожалуйста, помогите привязать активную подписку к моему аккаунту или подскажите, что ещё можно сделать.

Adobe keeps taking 29.96£ from my account for the past Year. I've disputed this with them however they say they can't "find" the charge. Please help

On the Adobe website are various subscription offers claiming a 60% discount on monthly fees, dropped from $19.99 to $7.99 a month.   If you click on BUY for the Photography Plan, it keeps giving an error window. Contacting Adobe via the little bottom right at bottom, I got the most unbelievable so-called assitance from what I can only assume is Ai, as I was there for hours trying to deal with what seemd like someone with an IQ of about minus 200!   I tried three different 'consultants' and all denied the offer existed though it is right there on their website and one had the audacity to say the offer was only for special people, but couldn"t tell me how to become 'special'??? They did ask for a screen snip of the relevant page, but then had no suggestions or way to attach it my question or send it to them?????   I was basically finally accused of making up the whole thing and the consultant would then just end the conversation so I would have to start aga

Hello,I urgently need help with my Adobe Creative Cloud Pro subscription.My plan renewed automatically on November 25th, 2025, and since that date I have not used any Adobe apps or services.I did not intend to renew the subscription, and I discovered the renewal only afterward. I also cannot contact Adobe Support because the chat is only available during office hours, which coincide with my work hours in Italy.I urgently request that an Adobe Employee assist me directly with:– immediate cancellation of the renewed subscription– full refund of the renewal chargeI am not asking for a downgrade or a plan change. I only request a complete cancellation and refund.Thank you in advance.Ylenia

이번달(12월) 플랜 결제 취소 후 사이버 먼데이 70% 할인가에 재구매하고싶어요. 결제 취소 및 환불해서 플랜 종료해주시고 할인가에 플랜 이용하게 해주세요.

i need to contact adobe about cancelling my plans i didn't sign up for. these payments just keep coming but i've never started a subscription, i don't even use adobe and this is really weighing on me financially cause it was signed on as a annual plan. i'm mute so i can't call the number, but i have found no email address? i've tried the virtual help but they just say pay the rest to cancel, i can't afford it tho and i don't know what to do, there's two payments coming through 1 email is mine and the other i don't know which one it is. how do i go about solving this?

A shocking increase in my creative cloud monthly subscription from £28.99 to £66.49 is unbelievable greed. I infrequently use Photoshop, InDesign and Dreamweaver.  Adobe has violated my trust taking what it likes from my bank account in pure mercenary mechanics. I have tried to communicate with Adobe but customer services appear not to exist for Adobe other than an uncommunicative virtual assistant. What are we paying for? Bye bye Adobe

결제해야 된다 해서 결제를 하고 보니깐 학생 할인이 있어서 플랜 변경에서 변경했는데 거기서 결제 한 번 더 됐습니다 26,400원이 두 번 결제된 겁니다 환불해 주세요 제발....

Hello Adobe, can you provide a solution to my problem of canceling my plan?

I purchased a Free month trail and got charged for it though i cancelled it within 7 days Adobe has emailed me that i will get a Refund but still i didn't have it and they do not respons  Pleas help me out!   [Mod: Moved to the Account, Payment & Plan forum]  

구독을 취소했는데 환불이 아직 안된상태입니다. 확인부탁드립니다.

오늘 결제가 되었는데, 통장에 돈이 없는 학생이라 플랜을 변경하고 다시 취소를 했습니다.그런데 더이상 어도비 서비스로 이용할 수 없는 상황으로 확인되었는데요.플랜 변경을 할 때 지불했던 금액과 오늘 결제가 된 기존 플랜의 돈 모두 환불 받을 수 있을까요? 밥을 먹어야 해요.